Trusted Agent profile · Barking and Dagenham
★★★★★
493 reviews across 2 platforms
6 Tudor Parade, Chadwell Heath, Romford, RM6 6PS, Barking and Dagenham, RM6 6PS
Hunters's office in Barking and Dagenham, at 6 Tudor Parade, is rated 3.8 out of 5 across 493 reviews on two platforms, including 290 Google reviews rated 4.8.
Every review we hold for the Barking and Dagenham office, from every platform, shown as written. First names only.
1/5
Trustpilot8yo living in freezing apartment for over a week
The flat has no heating and the boiler is not working, while the agent claimed that they are working fine during the viewing. The engineer said it takes 3-5 working days to get the parts to fix the boiler, my 8yo has to live in freezing cold apartment for more than a week. The agents just sent us 2 portable heaters and said we have to bear with it.
1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster. When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys. A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree. Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude. I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
5/5
GoogleHunters Chadwell Heath handled the sale of a property for us nr Barley Lane, RM6. At all times, I have found the team to be most efficient, courteous & professional - a special mention to: Helen Sach / Ben Steven / Zaid Limbada I'm happy to recommend the team & would be happy to use them again.
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
5/5
TrustpilotWe are incredibly grateful to Real…
We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!
5/5
GoogleThese guys are brilliant, really professional service from start to finish. Rasik was always available to talk to us when we were buying our first property he made the whole process much easier. Can't recommend Rasik and Hunters highly enough.
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
GoogleThe service we received from Hunters was exceptional. The communication, responsiveness and overall professionalism of the team was great. Special shout out to Dev Chamdal and Helen Sach for all their support through the house buying process.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG
5/5
GoogleCannot thank Bilal enough for his help in finding and securing us a new house. He is extremely efficient, trustworthy and provided amazing service. We are so pleased and would highly recommend!PositiveProfessionalism, Value
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
5/5
GoogleWe were not looking forward to dealing with agents, they're usually sloppy, don't return calls, need chasing all the time... BUT these guys were fantastic. From arranging viewings with Ben to ensuring the sale progressed with Helen, they were professional and reliable. Helen in particular was ON IT with the solicitors who were being sloooooooow. Her chasing kept the sale on track for all parties. We also decided to try out Hunters for lettings, rather hesitatingly as we've had bad experiences in the past with lazy agents. They were transparent about all fees and competitive. We got tenants agreed for our property within a couple of days - and they arranged for us to meet them too before signing a contract. Bilal, the lettings guy, has been responsive and knew his stuff regarding landlord's licences and other legal stuff (I mean he should right but you'd be surprised how rubbish some agents can be). It's things we're experienced in ourselves but thought we'd see if someone else could deal with the headache. The fee definitely paid for itself as we'd have lost money just faffing around with finding and checking tenants ourselves which would have taken us atleast a month (there is a lot of compliance paperwork you have to do). They've also provided electrical certificates which is another headache dealt with and the fee was standard. With lettings, you can do things yourself but legislation changes frequently and if things go wrong, it's usually the landlord left out of pocket. All in all, a great experience with everyone at the team! Highly recommend!PositiveResponsiveness, Professionalism
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
GoogleIt was great service and on time they respond to any queries l.
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
5/5
GoogleDev and Helen were both very professional and always gave good advice. All enquiries were dealt with swiftly. Highly recommended Many thanksPositiveResponsiveness, Professionalism, Value
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
5/5
GoogleHunter's were fast, efficient and professional in renting a property for me. I cannot thank Rasik and his team enough for effective communication and explaining everything thoroughly. Highly recommend this place.
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
1/5
TrustpilotPut things in place so the eldely…
LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time
5/5
GoogleHunters provided an efficient, transparent, and hassle-free experience. Their quick responses and regular updates kept me fully informed, making the process smooth and stress free! Highly recommend!
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
4/5
GoogleFrom the house viewing all the way to exchange I’ve had a positive experience with Hunter’s. They are responsive and active - special shout out to Helen who constantly chased and provided updates!
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
5/5
GoogleIts been great with Hunters Chadwell Heath. There are many good things about their services.Very quick with any issues or any requests. Recently I had a minor problem of humidity and they had it fixed next day. The staff are very nice and polite. They do regular checks for boiler and stoves, and many more. Cannot just compare with any other. I highly recommend everyone to use their services. Thank you Hunters. ⭐⭐⭐⭐⭐PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
5/5
GoogleGreat service. Really appreciate all the teams help.
Thanks for the great rating. Kind regards Hunters Chadwell Heath
5/5
GoogleAbsolutely brilliant service, I could not fault the way they managed the house sale. Special thanks to Helen who kept us informed throughout. I would highly recommend then to others.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind regards Hunters Chadwell Heath
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