Hunters Chadwell Heath reviews

★★★★★ 5/5

Google

Working with Helen at Hunters was truly a fantastic experience. We purchased our property through Hunters, and Helen's communication was exceptional; she was always there to help with any questions or concerns. Her expertise and commitment transformed the home buying process from what could hve been stressful to very smooth - we are truly grateful for this.. We are incredibly thankful for her efforts and would wholeheartedly recommend Helen and the Hunters Chadwell Heath team to anyone in search of a new home. Thank you for all of your help throughout our homebuying journey!

Adnan · 17 June 2025

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Google

“I’m extremely grateful to Hunters for their hard work in completing my purchase. A special mention goes to Helen, who was absolutely phenomenal throughout the process. She went above and beyond to keep me updated, chased everything promptly, and gave me real confidence every step of the way. Her professionalism, dedication, and genuine care made all the difference. I couldn’t recommend Helen and the Hunters team more highly!”

Samuel · 23 August 2025

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

I have used Hunters a few times now and their knowledge and level of service is outstanding. Helen was very professional and kept me updated through out the process and Dev was very knowledgeable and explained the valuation and sales process really well. thanks Guys! Sal

Uki · 23 August 2025

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

I have been letting my properties with Rasik and the team for a number of years and he has been very efficient, protective and responsive to all of my needs along with the tenants I have. I would highly recommend his services for any would be Landlord or Seller.

Vishal · 9 April 2025

★★★★★ 5/5

Google

Highly recommend Hunters in Chadwell Heath, we have just sold our home with them and they did everything to make what can be a stressfull time as stress free as possible. From walking into Hunters and having a conversation with Dev to marketing the property we quickly recieved offers and accepted an offer on the property, Dev gave great advice and is clearly very experienced, after we accepted the offer on our property we then dealt with Helen for the progession of the sale, what can we say! If everyone was as efficient the world would be a better place! ...Helen emailed us every week with a thorough update on the progress of the sale aswell as regular phone calls and updates, any questions raised were answered within minutes and she went above and beyond to help us get over the Line. Thankyou all for everything.

Mike · 23 October 2023

★★★★★ 5/5

Google

We just recently finished our process and everything was handled super professionally from beginning to the end. Especially thanks for Helen and Ben. We are very grateful for the service that they provided and extremely recommend them! Ben is great person, he was wonderfully friendly when he was having us to show the property, explained everything well and communicate quickly for everything at the beginning. Helen is such a fantastic person! She kept us going good with her positive energy and commitment, her communication skills are amazing! She was chasing with us everyday, very thoughtful and supported during the whole process! Thanks for everything!

Yakut · 23 October 2023

★★★★★ 5/5

Google

Had a really brilliant experience with Hunters from start to finish and with any member of staff I interacted with. In my search for a home I spoke to several estate agents and hunters were by far the most helpful, professional, efficient, reliable. I had a lot difficult with personal situations that arose and Helen in particular was an absolute gem. There was regular communication and HElen was on it! It was on the whole just a really professional and friendly experience. Cannot speak any more highly of the whole team!

Jakia · 23 October 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 5/5

Google

Thank you to the Hunters team for all of their hard work in the process of selling our house. Thank you to Ben who held our house viewings and kept us informed of feedback etc. A special thank you to Helen, who went above and beyond her role to progress our sale, giving us regular updates and chasing everything possible. You are star and we couldn’t have done this without you! ⭐️

Karen · 26 March 2024

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

Many thanks to Helen @ Hunters, who was excellent, even on her day off during the week. She gave me weekly updates in regards to the sale of the property for my late parents and was always on hand to anser any questions I had. I would recommend Hunters going forwards to anyone .

Sandra · 18 December 2024

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 1/5

Google

As a former tenant of a property in their portfolio in Chadwell Heath for over four years, I strongly advise against renting from this agency. Doing so puts you and your family at risk of health issues, as I experienced. Due to persistent mould in the property, my daughter was hospitalized multiple times at King George Hospital during the winter with severe asthma symptoms. I urge you to explore better options and choose an agency that genuinely cares about your health and safety as a tenant! P.S. To complete my statement- from the "Kingdom of Mould", I'll attach some pictures.

Petru · 6 August 2025

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 5/5

Google

If I could give more stars I would! The team at Hunters were absolutely brilliant from start to finish and I would like to say a special mention to Ben who I was dealing with directly and was always on hand to answer any question not matter how big or small. I will definitely be recommending Hunters to my friends and family for house purchases and sales! 10/10 service!

Lewis · 23 October 2023

★★★★★ 5/5

Google

I definitely recommend Hunters if your thinking about moving, From day one When I got contacted with them about moving in the future , Dev came round view my house in the Nov 2020 I explained that I wouldn’t be putting my house on the market to the following spring/summer in that time I had no hassle of phones calls from them in that time which I liked. When I did sale my house in one day I then was dealing with the lovely Helen Sach She emailed me every week on the progress of my sale , unfortunately my first house I was buying fell through , and I was upset about it , but Helen was at the end of the phone & she got me through it , She is a absolute star I wouldn’t have got through my second house sale if it wasn’t for her , so a big Thank You Helen & the rest of the team .PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 23 October 2022

★★★★★ 5/5

Google

Excellent service from start to completion. Bilal and Ben's customer service skills were outstanding. Efficient helpful and always in contact, which was always concise and crystal clear. The whole home hunting experience was stress free; they worked hard and tirelessly, getting all the paperwork finished within a week. Both Bilal and Ben were extremely confident in having the ability to reassure their clients. The team at Hunters effortlessly guided us through the process and remained next to us every step of the way. I'm very grateful for their speed and amazing services. I'm extremely happy to recommend Hunters to friends and family. I would definitely recommend these guys, as Bilal and Ben were above and beyond with the entire process. I also had the pleasure of meeting Rasik and Helen, too. AN AMAZING BUNCH OF GREAT PEOPLE 👍🏽

You · 23 October 2022