Trusted Agent profile · Banstead, Surrey

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Sacha Scott Estate and Letting Agents Banstead reviews

★★★★★ Excellent

305 reviews across 2 platforms

9 Nork Way, Banstead, Surrey, SM7 1PB

Sacha Scott Estate and Letting Agents's office in Banstead, Surrey, at 9 Nork Way, is rated 4.9 out of 5 across 305 reviews on two platforms, including 230 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

230

Reviews on Google

This office

Facebook logo

4.9 / 5

75

Reviews on Facebook

This office

Reviews may appear on more than one platform.

About Sacha Scott Estate and Letting Agents Banstead

When we set up our estate and letting agents in 2013 we wanted to achieve three things: 1. To always deliver on our promises. 2. To build a fantastic reputation. 3. To achieve word of mouth referrals (because, let's face it - it means we are delivering on points one and two). By delivering on our promises we achieved a fantastic reputation. With a fantastic reputation came word of mouth referrals. Before we knew it, we were moving seamlessly from one transaction to another, picking up clients from grateful previous clients that wanted to help us grow. Those three simple sentences were our vision and yet their simplicity and honesty are what got us here in front of you today, ready to serve you in whatever capacity is needed. We get up every day hellbent on giving only a stellar service to every person that we interact with, be they sellers, renters, landlords or buyers. We bend over backwards to be everywhere we need to be at all times helping our clients by covering all viewings but also standing in for survey visits and other checks, so they don't have to. In short, we are an all-rounder in the world of agency and we have become known for a thorough and comprehensive service as a result. We base ourselves in the lovely village of Nork in Banstead and whilst much of our business is centred around that area as a result we are in fact a non-territory agent specialising in service rather than focusing on any single area. Our sales and lettings have therefore gone as far as Brixton to Bletchingley and so if we can get to your property within 45 minutes we will happily serve you and your property needs. When you work with us you will find there really is no job too small and we always go that extra mile to get you the most out of your transaction. We like to finish our day with a big smile safe in the knowledge that we only gave 150% to our clients because getting satisfaction out of our job is as important to us as getting what you pay for is for you. There will be no ducking and diving, no excuses and no grey areas when you work with us: we excel at going above and beyond our remit to ensure that our clients never doubt our intentions or our commitment to them.

Awards

The Trusted Agent 2026 results for Sacha Scott Estate and Letting Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Banstead office, from every platform, shown as written. First names only.

5/5

Google

I have used Sacha Scott to manage my property for 3+ years and they have been excellent, from finding a suitable tenant very quickly, dealing with any teething problems when the tenants first moved in, to getting contractors in when necessary both quickly and great value. Their service has been so incredibly valuable in what been my first expirience letting out my propertyPositiveResponsiveness, Quality, Professionalism, Value

Carl · 27 May 2022

Agent replied · 26 May 2024

Thankyou Carl for the review and much appreciated, always a pleasure to help you and your tenants :)

5/5

Facebook

We recently sold and purchased through Sacha Scott, we can’t recommend the team highly enough. From the initial call with Sacha via video to value through to Scott measuring up and taking photos, to Judi, Ingrid and Jess dealing with viewing and calls and Susie dealing with finals we were very well looked after and kept up to date through the whole process. Thank you so much for everything. Pete & Tam x

Tammy · 30 March 2021

Agent replied · 30 April 2023

You are beyond welcome, thank you so much for using us and for posting such a lovely review xx

5/5

Google

We found Sacha Scott by asking for recommendations in a Facebook group after seeing several Estate Agents and feeling uninspired by them all. From the moment Sacha came round for the Valuation we could tell that they did things differently. We had other Estate Agents on our back trying to tempt us to switch to them with scare tactics but Sacha and Scott sold our property, in the timescale they had estimated and at a higher price than 2 other agents told us we'd get! Not only that but the reason we chose them was because we knew they'd be brilliant after the sale and taking us through to completion.. and we weren't wrong! Sacha was always on hand to assist/advise and with a friendly attitude, nothing was too much trouble and she made a very stressful process an awful lot easier. They are an amazing team and they really know how to do it right! 100% recommend them, there is just no competition in my opinion. Thank you Sacha and Scott! You helped us get our dream house and we love it sooo much xx

Joanne · 1 May 2018

Agent replied

Thanks so much for using us and for such a lovely review, so very kind of you! Congratulations on your gorgeous new home x

5/5

Google

Had the pleasure of working with Scott & Sascha over the years and they really are amazing estate estate agents that have gone over and beyond to make sure they are delivering the best in one to one service and cant recommend them highly enough.

Rav · 15 February 2024

Agent replied · 15 February 2024

Thank you so much Rav, really appreciate this feedback, it has been an absolute pleasure working with you too :)

5/5

Google

I want to tell you all how amazing these wonderful people are. From start to finish in selling our home, Sacha and Scott have been amazing. They really are the Full Monty and break the mould from the horror stories I have heard about high street agencies. Even assisting with our purchase. Without these guys, I am confident that things would have fallen through during the conveyancing stages of our sale and purchase. Sacha and Scott’s hard work, commitment and professionalism got our house sold and got us into our new family home. We’re eternally grateful and shall be shouting from the roof tops. In our opinion, no other agent comes close. We don’t intend on moving again but if we were to, Sacha and Scott are they only agency we’d choose. There just aren’t enough ‘Thank yous’ in the world. Lou and Mark xx

Louise · 1 March 2018

Agent replied

Blushing here! Thank you so much for such an outstanding review, yours was a challenge due to serious conveyancing fails on the buyers side and so I have to agree that it needed more handholding than usual, just glad we were there to help. Thanks for trusting us!

5/5

Google

SachaScott now manage our rental property in Thames Ditton. They have been an excellent team to work with. Their knowledge of the local area helped us to price it right to attract the correct tenant. Their prices are very reasonable and they don't charge extra for many things that other agents do. Having Scott on board is such a blessing as he is so handy and can fix most issues himself at reasonable prices so that we do not have to get involved or get ripped off! As a small business they really do put in so many personal touches that really make you feel confident that you've chosen the perfect company to manage your property. We can't thank you enough for the seamless transition!

Annie · 1 March 2018

Agent replied

Thank you Annie, really appreciate such a fantastic review 👍 …

5/5

Google

My experience with Sacha Scott was very positive! I enquired about a flat and they were very quick and responsive to my questions (I had a particular quirky situation that some other agents would not give me the time of day over). Even though I went for a different property in the end with a different agency, if I move again I will certainly be considering Sasha Scott for my next tenancy.

Lynsey · 30 April 2021

Agent replied

Thank you so much Lynsey, I really appreciate you taking the time to review, even though you didn't go on to use us. I hope you are very happy in your new home :)

5/5

Google

As a landlord I’ve continued using this excellent agency for several years. They are always on hand to answer either mine, or my tenants, needs, and have repeatedly gone the extra mile (or three) to get the job done well. I can highly recommend their services, you & your future tenants, will always be grateful you’ve got them on board!PositiveResponsiveness, Quality, Professionalism, Value

Abi · 27 June 2022

Agent replied · 26 June 2024

Abi thankyou very much for the kind review, both myself and Sacha and our team are always happy to help, we love looking after our landlord clients and also the tenants. Really appreciated :)

5/5

Google

They're the best agent I have ever used. We were going through some really tough personal circumstances, and needed to find somewhere quick. The team made miracles happen, and got all the referencing done really smoothly, and were always on hand to support. Everyone was just so warm and helpful ... I really didn't expect such service. Grateful to this day.PositiveResponsiveness, Quality, Professionalism

Misa · 13 June 2022

Agent replied · 12 June 2024

Misa thankyou so much and always a pleasure to help you :)

5/5

Google

I have limited experience in this area, but throughout my time with them, Sacha Scott have remained a warm, professional and extremely knowledgable company to work with. On more than one occasion Scott has gone over and above the call of duty to be helpful and supportive. As someone new to home-owning this is ‘gold dust’. Many thanks to all at SS.PositiveResponsiveness, Professionalism

Grant · 31 May 2022

Agent replied · 30 May 2024

Thankyou very much Grant, myself and Sacha enjoy being your block managers and looking after everyone. Its a pleasure so thanks again very much appreciated. :)

5/5

Google

I completed the sale of a local property through Sacha Scott Estate Agents in June 2024. They were friendly, prompt and efficient throughout and I have no hesitation in recommending their services.

Pete · 23 August 2024

Agent replied · 20 August 2024

Thank you so much Pete, really appreciate you taking the time to review. Thanks again for using us :)

5/5

Google

It was a pleasure dealing with the Sacha Scott Estate Agents, I bought a property with their support and they were super friendly and helpful throughout the process. Many thanks and I can highly recommend this company.

Laura · 27 May 2024

Agent replied · 6 June 2024

Thank you Laura for such a lovely review, so very kind of you to take the time and more importantly, we are so glad you had a great experience with us. We hope you are very happy in your lovely new home!

5/5

Google

Actually Sacha was Agent for our Buyers so we don't know about costs. But when the chain went through several dodgy patches it was Sacha who kept pushing, rather than our selling Agent, keeping us in the picture throughout. I really believe that but for Sacha we would still be waiting to move, instead of moving on July 17th as we did. Thank you Sacha for a job brilliantly done.PositiveResponsiveness, Quality, Professionalism

Ann · 30 August 2020

Agent replied · 29 August 2024

Thank you so much for this Ann, it is so lovely of you to hop on and acknowledge our efforts. I am so glad you are in your new home safely. Enjoy x

5/5

Google

after having my flat on the market for 4 months with another local estate agent and getting 1 viewing, i approached sacha scott and within a couple of weeks we started getting enquiries and eventually a buyer and cannot fault the service levels and professionalism they have shown. i complete my sale in 2 weeks with the whole process taking approx 10 weeks. thank you.PositiveResponsiveness, Quality, Professionalism, Value

Gary · 16 July 2021

Agent replied

Thank you so much Gary, it was our pleasure to help and so glad we got your sale across the line. Take care :)

5/5

Google

I cannot praise the Sacha Scott team more, what a service! The whole team are super friendly, knowledgeable and will look after your interests as if they are their own. Highly recommend 😊 …

Jonny · 8 July 2024

Agent replied · 15 July 2024

Thank you so much Jonny, we got there in the end! Woohoo! Thanks for your patience, it wasn't an easy one but you were great to work with, thanks so much.

5/5

Google

We bought our house through Sacha Scott and had a number of hurdles along the way. Sacha & her team were fantastic and Sacha provided a huge amount of support to ensure we completed on time. So much more of a personal touch than most estate agents. Highly recommended

Camilla · 11 August 2023

Agent replied · 15 August 2023

Thank you so much for this fabulous review Camilla, it really helps our business. Please keep us posted on your progress!

5/5

Google

Sacha Scott estate agents helped my family members buy & sell their properties. They provide a 5 star service from start to finish and we as a family can’t thank them enough for all they have done for us. We highly recommend them!

Sophie · 11 December 2023

Agent replied · 17 December 2023

Thank you so much for this amazing review Sophie, reviews really help small businesses like us and this one is fantastic. Thank you so much to all of you for using us, we really appreciate it.

4/5

Google

Very friendly and personal service. Took great photos and walkthrough video, helped with the paperwork, quickly found a good buyer and went out of their way to help keep everything moving and to navigate some unexpected problems during the process of the sale.

Karen · 18 November 2023

Agent replied · 19 November 2023

Ah thank you Karen, so glad we got you there in the end!

5/5

Facebook

As a 1st time landlord, I was quite nervous about renting out my property. Sacha Scott were amazing and answered all my concerns quickly and professionally. The whole process was pain free and my property was rented within a few days of it being on the market. I had a choice of tenant's! I highly recommend Sacha Scott. They are a local, friendly agent with excellent customer service.

Helen · 25 February 2020

Agent replied · 30 April 2023

Thankyou such much Helen, always here to help! 👍

5/5

Google

I highly recommend Sacha Scott estate agents. The whole team are respectful, understanding, efficient and have great communication skills. I’m very happy with the overall experience, and the quality of their service. They’ve sold 2 properties of ours. Thank you Sacha Scott and team.

Dominique · 10 August 2023

Agent replied · 15 August 2023

What a fantastic review, thank you so much and thank you for using us not once, but twice, we really appreciate it. Wishing you all the best in your new home!

5/5

Google

Sacha and her team, are amazing. Always so willing to help and extremely knowledgeable. Estate agents sometimes have a bad reputation, but this team really proves that it doesn't have to be the case. Upmost integrity, truly passionate about what they do and they care about their local community. I wouldn't hesitate to recommend them and would choose to work with them every time.PositiveResponsiveness, Quality, Professionalism

Michelle · 16 July 2020

Agent replied

Thank you so much for such a lovely review Michelle, really appreciate you taking the time :)

5/5

Google

Very professional and caring company who know the local area well. The service was five stars and very helpful in the selling of my property, they found a buyer very quickly. All the staff are a pleasure to deal with and responded quickly to my requests. I would recommend and use their service again. Ken.PositiveResponsiveness, Professionalism

Ken · 28 May 2022

Agent replied · 27 May 2024

Thank you so much Ken for your lovely review, really appreciate you selling with us, wishing you all the best in your new home :)

5/5

Google

Honestly, one of the most pleasant, thorough and professional estate agents in the area. Nothing was too much trouble in helping our transaction through- Sacha leads with distinction a great team in Nork Village. Love Them... and List It, with Sacha Scott!

Steve · 14 September 2023

Agent replied · 6 September 2023

Absolutely made our day reading this Steve and Linda, thank you so very much! And Welcome to Nork! Look forward to seeing you around. Huge congratulations!

5/5

Facebook

We have recently sold our property with Sacha Scott and we can’t praise them enough. I was so impressed with everything from the professional photos to the aftercare ! Sacha was so helpful with answering my late night worries, questions and even the solicitors process. Truly wonderful family run estate agents and they really do work hard & would use them all over again ! Thank you !!!

Sophie · 2 September 2019

Agent replied · 31 August 2023

Thank you so much Sophie, really appreciate this lovely Review 😊

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Sacha Scott Estate and Letting Agents Banstead

Has Sacha Scott Estate and Letting Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Sacha Scott Estate and Letting Agents, Banstead won Gold.

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