Every review we hold for the Bangor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience renting out first home. Matthew made us feel very welcome and helped us through every step of what we thought would be extremely daunting. Our worries were quickly layed to bed. Such great service and friendly atmosphere. Thanks Matthew and the team. We look forward to dealing with you in future.
Elis · 22 September 2019
Agent replied
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Beresford Adams branch were professional and helpful. 'Thank you for the recommendation. Kind regards, Lucy
★★★★★ 5/5
GoogleAbsolutely Fantastic service from all members of staff, really appreciate all their help with my property rental 😊 …
Benn · 13 December 2025
Agent replied · 13 April 2026
"Thank you so much for your kind words! We are thrilled to have provided you with fantastic service and are always happy to assist with your property needs. Your satisfaction is our top priority! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to thank Lisa, Mandy, Martin, Sarah & Shan at Beresford Adams Bangor for their help in buying my first home. Their support throughout the whole process was very professional and they were always approachable. I would thoroughly recommend them to others.PositiveResponsiveness, Quality, Professionalism
Steffan · 26 August 2021
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery poor service got an approval for rent 2 weeks ago and until now didn't get the keys.
All of that because they did know how to work and need to wait for the gas certificate.
They told me you will move next Monday and the Monday comes and nothing happens then they say next Friday the same thing didn't moved and the the same story Monday then Friday then Monday and until today nothing happened.
I'm living in a hotel and it cost me 4 month of rent because they don't know there job and now there answer is "we only can say the we are SORRY".
I lost a lot of money because the poor experience and bad service.
Next time when you want to rent any property prepare the certificate paperwork and documents then advertise for the property.
Ahmad · 2 December 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant service. Very professional friendly efficient and communicative at every stage. Highly recommend
Catherine · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We strive to provide the best service possible and we're thrilled to hear that we exceeded your expectations. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe staff were really nice and helpful in our search and moving to our new place. They always made time even out of their schedules to meet me at my request. I am really appreciative of all your help. I will definitely recommend you to my friends when they are also moving out and need a place.
Gordon · 3 June 2024
Agent replied · 25 August 2024
Thank you Gordon Newlove Asamoah for your glowing 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMandy and everyone in the Bangor office were amazing and very supportive. They couldn't have been more helpful.
Jake · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We strive to provide exceptional customer service and it means the world to us when our clients have such a positive experience. We are so glad Mandy and the rest of our team were able to assist you in the Bangor office. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMartin made the entire property purchase process stress-free with brilliant advice and straight forward explanations for everything. I’ll go back to Martin for my next purchase and would recommend everyone to do the same! Nothing was too much trouble, excellent customer service and professionalism. Thank you
Lauren · 28 July 2019
Agent replied
Hi Lauren, many thanks for your glowing 5* review based on your experience with Martin and the team at Beresford Adams. I am delighted that their professional and supportive expertise provided a stress free purchase process for you.Hope you are settled into your new home. Best wishes, Tracey.
★★★★★ 5/5
GoogleA very welcoming and easy environment to help us through our purchase of our first home. Very accommodating with times for house viewings and mortgage appointments. Martin was tremendously helpful in achieving the best mortgage for us at the most affordable price. Thank you!!
Caitlin · 3 December 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
★★★★★ 5/5
GoogleWould like to offer a big thanks to Martin for his mortgage advice, and Shan and Lisa in the branch for their assistance in finding and purchasing our first home. A friendly and helpful team who I'd have no reservations dealing with again.
Brendan · 25 March 2020
Agent replied
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleMany thanks to Matthew for making our relocation run so smoothly and also kudos for the beautiful condition of the property.
Cosmin · 31 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience renting my first house. Big thanks to the team especially Lauren, Matthew and Hannah!
Harry · 30 June 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeresford Adams have been handling the letting and management of my property for the past two years. Matthew, Natalie and the rest of the team are supportive, professional and highly dependable. They ensure that my property adheres to all the health and safety regulations as well as any maintenance issues. My property is well looked after in my absence and I'm consulted on every decision. I honestly can't recommend them highly enough.PositiveResponsiveness
Shan · 26 August 2022
Agent replied
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly and helpful staff. Highly recommend.
Josh · 13 November 2025
Agent replied · 13 April 2026
Thank you for your glowing recommendation! Our staff strives to provide exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom the start of the process to let our property, all the staff dealing with it kept us fully informed as the process progressed. Despite the Christmas break and the bad weather every effort was made to vet potential tenants and arrange viewings. The positive end result is the placement of a tenant in the property and I cannot fault the excellent service we have received.
Richard · 31 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHannah and the team at Beresford Adams provided us with a great service turning around out rental in a really short period of time!
Great service and would 110% recommend.
Chris · 3 June 2024
★★★★★ 5/5
GoogleI would like to say thank you to Matthew and his team who all made my move really easy, they were professional, efficient and always happy to help!PositiveProfessionalism
Harriet · 26 August 2021
Agent replied
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely disgusted with the service of this place. Had a viewing appointment booked and confirmed for Saturday and travelled 215 miles to view a property, only for no one to show up. Waited for almost an hour in the rain, not even so much as a courtesy call to let us know no one would be coming, and calls to their office phone went unanswered. Travelled a further 20 minutes to their Bangor office only to find them closed up early. Would give 0 stars if I could, expected some level of professionalism but have been left incredibly disappointed, out of pocket for 430 miles of fuel and extremely angry.
Alice · 20 October 2019
Agent replied
Hi Alice, Please contact us via review@countrywide.co.uk. with full details of your experience so that we can look into this matter further for you. Kind Regards, Scott (Customer Relations Team)
★★★★★ 5/5
GoogleAlways helpful and friendly
Feroda · 13 October 2025
Agent replied · 13 April 2026
Thank you for the kind words! We always strive to provide excellent customer service and it means a lot to hear about your positive experience with our team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have just rented our property out. Hannah has looked after us every step of the way. She kept us well informed, been there for us to answer any questions, and our house welcomed new tenants in, within weeks of going on the market.
Jane · 13 April 2024
Agent replied · 25 March 2024
Thanks for the wonderful 5* review Jane! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren was excellent, very helpful & efficient. We found the whole process easy & were kept updated throughout.
Angela · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleDreadful estate agency, poor customer service, and back covering when they get it wrong. We were in a rented property and they were instructed by the landlord to carry out the handover, report, and photographs. Prior to and at the handover we were assured by the agent carrying out the handover that we would have a copy of the documentation and then that we would have no concerns about DPS as the property was in good clean condition and only things were wear and tear (in line with our 2 year tenancy), so we would get full deposit returned. Imagine our surprise when the landlord refused to return the deposit and on contacting Beresford Adams they had deleted the entire file - all handover photos, reports, and evidence in their own words "because the landlord was unhappy with the contents"! Their actions deprived us of the only independent handover documentation, and may well ultimately cost us part or all of our deposit. The matter is progressing to Court regarding the landlord and deposit and to the Ombudsmen regarding Beresford Adams and their failure to adhere to their own industry standards as well as their deletion of pertinent handover evidence and files; so further failing in their obligation to maintain records.
Cara · 14 January 2018
Agent replied
Hi Cara, I am disappointed to read about the service you have received. Please be assured all feedback is taken extremely seriously and will be passed onto the relevant people to highlight and look into any failings in service. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk. Many Thanks. Regan.
★★★★★ 1/5
GoogleWhen renting a house, nobody told you about the house is for sale. They rented a house where I lived with my children and my partner for 6 months when they had another house for us 0 emails, 0 suggestions as if we were not. Now that we have found a home from another agency, this agency is making trouble. We were in the agency to tell you about the house was sold, about the 2 months we have to go out with the kids, and that we found a home from another agency, she said ok there is no problem and now it came out that this lady did not inform us If we sign up we will get nothing information. Thank you very much for hurting me and my children through you will be homeless!!!!!
Paulina · 14 January 2018
Agent replied
Good Morning, We are deeply sorry to hear this. Please be assured that the health , safety and happiness of our customers is extremely important and it is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention . If you would like this matter to be investigated further, please send more details to customercare@countrywide.co.uk and this will be looked into further. Thank you again for taking the time to leave this feedback. Kind regards, Regan
★★★★★ 5/5
GoogleHighly recommended. as a first time buyer it was a very stressful time but Lisa and the team were brilliant nothing was too much trouble. Thank you !
Sioned · 28 July 2019
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Beresford Adams team were once again able to provide their proven, 5* service! Best wishes, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
