Chancellors Banbury reviews

★★★★★ 5/5

Facebook

Have been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.

Virág · 10 November 2017

★★★★★ 5/5

Facebook

I had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team

Tara · 30 September 2019

★★★★★ 1/5

Google

Very bad service after we left the property. They are very slow to respond. Constantly dodge phone calls saying the person dealing with it is not available and claim they will call you back but do not. We left our flat over a month ago and have still not been able to get our deposit back. Overall very unhelpful.

Arjun · 31 October 2023

★★★★★ 1/5

Google

Unfortunately a local estate agents that is ran under a big umbrella company We have been looking at properties for a while and found one that met our criteria. After making an email enquiry via Rightmove due to it being the weekend I was then contacted by a number far out of area. This turned out to be Chancellors returning my enquiry but ‘having’ to take all my details before hand. The person on the phone was very nice, but I may as well have been called from somewhere across the world, you are just sent via a large generic call centre clearly. Frustratingly my enquiry was never answered after they had all my details and I had to chase again. This I must add is 100% not going to be down to the employees of the local branch, but down to the way they are clearly forced to work under protocol by a ridiculous system set up by someone who was probably head of a PPI call centre setup. Anyway the property came, I struggled to get information and then it wasn’t for sale 🤷🏼‍♂️ What lead me to write this review is the fact for about the 10th time now I have viewed a property added to Rightmove that has 1 Picture, NO Floor plan, Incorrect location pin drop on the linked maps and basically just a premature advert. Literally makes you lose interest instantly, especially with the problems getting a response before. I cannot understand why half completed adverts are being put up when people want the whole information. Also it’s frustrating to see multiple sales sold boards in flat estates spread at equal distances all the way along the road because it is clearly Spam advertising. I feel sorry for the employees of the company because they will 100% be genuine people just doing their best and earning a living. The issue is the fact that they are stuck under this regimental umbrella desired on spamming and retrieval of personal information to then spend the next few months pestering you by automated rubbish. After this review I will have ‘Sam’ from the head office customer services team replying and asking me to email her so they can look into it and look for some innocent employee to penalise, and give it the big one. I admit, I either leave really good reviews and praise, or brutally honest criticism and factual reviews of experience, nothing In between. I believe in credit where credit is due, or honest responses of waste of time junk that you shouldn’t waste your time on, that’s the lot! The employees down the chain aren’t the problem. The system is the problem and that’s it 🤷🏼‍♂️ Just editing this on 29/7/2021 12:02pm - Added the pictures proving listings with 1 picture and no floor plans, both properties we would be interested in and am not going even going to enquire after last times mess about. The irony as well that there is a reply from a member of staff asking me to email so they can look into is is embarrassing as I had highlighted the likelihood of that when writing the advert. Poor show

Adam · 30 July 2021

★★★★★ 1/5

Google

I am trying to find a house to let and found out the personnel working here is so rude, and have zero respect towards customers. Major delays in responses via email. They have a habbit of hanging up the phone mid sentence and won't let the customer talk. I have been to so many places like this but i have never been disrespected as much. Don't recommend this place to anyone. UNBELIEVABLE!!!NegativeResponsiveness, Quality, Professionalism

Sadaru · 20 June 2022

★★★★★ 5/5

Google

Raychel is great to deal with and very professional!

Freddie · 2 December 2023

★★★★★ 5/5

Google

Charlotte has been tremendously proactive, professional and very consistent, whilst maintaining a friendly and helpful disposition during the marketing and sale of our property. She is an asset to the company. Overall from our initial contact with Danielle, the journey so far has been positive and would highly recommend Chancellors at Banbury based on our experience.PositiveProfessionalism

L · 27 August 2022

★★★★★ 1/5

Google

I called asking for detail about a flat - they took my contact details and assured me it wouldn't be used for promotional purposes. One day later I get a promotional email and they still (over a week later) haven't bothered to send me the very basic details I asked for about the flat. So, if you want to sell a flat with these guys: you should probably be aware that they're, seemingly, not particularly good at sending potential buyers the basic information they need. If you want to buy a flat through them: you should probably be aware that they, seemingly, don't adhere to the laws around promotional marketing - which is meant to be based on the explicit consent of those who are involved

Adam · 3 June 2021

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

Facebook

We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 1/5

Facebook

Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??

Joshua · 16 January 2018

★★★★★ 5/5

Facebook

Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 1/5

Facebook

My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 5/5

Google

Rhiannon Thomas has been very helpful and efficient. A real credit to the chancellors team.

Chris · 30 April 2023

★★★★★ 4/5

Google

Thomas was friendly, helpful and happy to answer any questions we had or said he'd be able to find out more information. I was pleased with the experience of being shown around the property by Thomas. Thank you

Jade · 16 December 2023

★★★★★ 5/5

Google

I cannot thank Tom and the team enough for helping me search for a rental property I can’t recommend chancellors enoughPositiveResponsiveness, Quality, Professionalism

Chris · 20 June 2022

★★★★★ 5/5

Google

Fantastic service and brilliant communication by the whole team. I purchased my property after viewing it with Craig Greenslade. The team were very helpful in providing a service and guidance about the area. Would highly recommend the team for professionalism. I wouldn't hesitant in buying another property through them.

Property · 23 March 2024

★★★★★ 5/5

Facebook

As a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan

Radhika · 16 February 2018

★★★★★ 5/5

Facebook

I want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!

Sónia · 16 November 2016

★★★★★ 5/5

Facebook

Lucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.

Geztel · 3 November 2019

★★★★★ 5/5

Google

I have nothing but good things to say about the staff In branch everyone I spoke to in both sales and lettings was helpful and went out of their way to help me. I would like to say a big thank you to Sam for helping me on my property searchPositiveResponsiveness, Quality, Professionalism

Alex · 27 August 2022

★★★★★ 5/5

Google

I must say that dealing with them has been a pleasure. Amarjit, who was working with us directly was always available to us and offered a lot of help and professional advice. Herself and the headquarter was providing us with regular updates amd if they did not have any updates they were calling just to check if there was anything from our end. Highly recommend them. Max.

Reporter3003 · 14 November 2022

★★★★★ 1/5

Facebook

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 13 October 2020

★★★★★ 1/5

Facebook

AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 7 September 2020