Trusted Agent profile · Baildon
★★★★★
109 reviews across 2 platforms
8 Westgate, Baildon, BD17 5EJ
Dacre Son and Hartley's office in Baildon, at 8 Westgate, is rated 4.5 out of 5 across 109 reviews on two platforms, including 82 Google reviews rated 4.9.
Every review we hold for the Baildon office, from every platform, shown as written. First names only.
5/5
GoogleWe wouldn’t hesitate to recommend Dacres! Louis was great throughout our purchase and move. He was always responsive to calls and emails and we felt well supported throughout the process. Louis managed the communication between us and our vendors brilliantly. Thank you.
5/5
GoogleWe have used Dacre Son & Hartley twice now and wouldn't use anyone else! They have been fantastic both times from start to finish. Kelly and Claire are very professional and friendly. Kelly has got back to us quickly with any questions we had, kept us updated throughout the process and has been there anytime we have needed her. She really has been amazing! Also not forgetting branch manager Jonathan, he's been fantastic too. Thank you for making our house sale as stress free as possible.
Thank you so much for your great review Ellie! Jonathan and the team are really delighted you were happy with the service you received and glad things went as smoothly as possible!
1/5
TrustpilotNot much of a salesperson
Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties. Various comments were made along the lines of "we don't usually sell properties like this... We usually sell more premium", and then valued it £30k+ below other agents we'd had round (at the time of writing, they have 14 pages of properties for sale on their site for less than our sale price). The entire encounter was very dismissive, very condescending, especially considering we were shopping in a "more premium" price bracket. As it is, we've accepted an offer on our property, after 2 weeks on the market, at asking price, and have had an offer accepted at a Dacre competitor - we had zero interest in considering any more of their properties after that encounter. Either Matthew had no interest in being there and deliberately low-balled, or he's not that much of an expert in the Saltaire area. Whichever the reason, we would not recommend.
5/5
GoogleKelly at Dacre Son & Hartley has been absolutely fantastic throughout our property sale and purchase. She is very professional and friendly, no question is too stupid! Moving house is daunting, but she kept us updated at all stages throughout the process, no matter the hour, she always had time for a phone call or email. I would highly recommend Dacre in Baildon to family and friends. Thank-you Kelly for all your help!
Thank you for your kind review for Kelly and the team in Baildon. Moving house can be daunting, as you say, but we love to help customers throughout the process to make the process as seamless as possible!
5/5
GoogleJust wanted to say a massive thank you to Kelly for her support, professionalism and regular updates from start to finish on my recent property purchase highly recommend their service 👍 thank you - Debbie …
Thank you Debbie for your lovely review and your recommendation, we really appreciate it!
5/5
TrustpilotTop top man Phil
I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.
Thanks so much for your lovely review, we pride ourselves on the service we provide so we are thrilled to hear this feedback.
5/5
GoogleWe bought our current property through Dacres Baildon branch. Kelly dealt with our purchase and we couldn't have asked for a more attentive professional to help us through the process. A while later, Jonathan came round to do us a valuation …
Thank you very much for your lovely words and five star review! We're delighted to hear you had such a positive experience. Your recommendation means a lot to our team, and we’d be more than happy to assist you again in the future.
5/5
GoogleWe looked around a lot of houses with a lot of estate agents and Dacre was by far the best. Kelly in particular was very patient as we looked around all the houses available in the area. Once we finally found a house Kelly was on hand to answer any question and ensure the process was smooth. In fact we exchanged after 5 weeks! We would highly recommend Dacre
2/5
TrustpilotKnaresborough office poor service and a bit slap dash
Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells me what she has been told but kindly shows me around the property anyway, not sure I would trust this outfit again.
5/5
GoogleWould definitely recommend dacers. I’m so happy with how the sale of my house went. and also buying my previous house. All the team are fantastic, Professional and Efficient. Kelly really does stand out. She does go the extra mile for needy people like myself, would definitely use these guys again. thanks to all the team. leanne & rik x
Thank you so much for your kind words! We're thrilled to hear about your positive experiences with both selling and buying a home. We really appreciate your recommendation and we're here for you if you need us again in the future!
1/5
Trustpilotpoor customer service, very disappointed
Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.
Thank you for taking the time to share your experience. We would kindly ask that you email our customer service team with the name of the branch that you were dealing with so we can look into this further (customersc@dacres.co.uk). Thank you.
5/5
TrustpilotHouse purchase in Settle
We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.
Thank you very much for taking the time to write this lovely review. We’re glad we were able to make your experience so positive.
5/5
GoogleAnother great experience using Dacres, Baildon. Jonathan and the team are like a well-oiled machine. Jonathan showed real commitment to getting us a good sale, always available to contact and answer questions - much appreciated! Kelly is so quick to follow through at each stage - it lead to us exchanging in just 5 weeks - amazing! We would certainly recommend Dacres.
5/5
GoogleFrom valuation to completion Dacre's in Baildon were brilliant. They were always willing to answer questions, chase people and did this professionally. Kelly handled our sale mostly and she was great. Definitely one to use if selling in Baildon.
5/5
TrustpilotSkipton branch
Skipton branch in North Yorkshire were very helpful and very good with staying in touch regarding a couple of gruelling issues we faced, purchasing our first home. I would definitely choose these if selling/renting in the future!
Thank you so much for your lovely review and kind words - it is very much appreciated and we'll pass your comments onto the Skipton team.
1/5
TrustpilotWhere do I begin with this sly estate…
Where do I begin with this sly estate agent? Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement. We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time. What a disgusting way to handle a sale. *EDIT IN RESPONSE TO AGENT* The statement about my complaint being incorrect is untrue and they are still lying. If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting. We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.
Danielle, we are very disappointed to read this negative review and that you feel we have acted anything other than professional and in our client’s best interests. The points which you raise are factually incorrect, and we would be more than happy to discuss these with you in more detail. In response to your concerns a) It is not common practice to accompany a valuer to a property. Surveyors are instructed to work on behalf of the bank’s interests, and any influence from an agent would be highly unprofessional. b) After two down valuations and waiting nearly three weeks for a third valuation still to be arranged, our clients took the decision to re market the property. It was neither our client’s, nor our intention, to see you in a difficult position. Our clients needed to do what was best for their own situation. You were kept fully informed of the remarketing and the reasons behind it.
5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
5/5
GoogleKelly was great! Super helpful, professional and friendly through the whole process. Can’t recommend her enough!
Thank you for your 5 star review. We are so pleased you had a great experience with us.
1/5
TrustpilotBingley office let down
Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.
1/5
TrustpilotIlkley Office mess purchasers about
Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.
We are disappointed to hear your frustrations but please note that it is the sellers’ decision to take offers through to best and final offers and like most estate agents it is not our practice to disclose third party bids to other interested buyers, hence the privacy involved in sealed bids. If you would like to discuss this further please do not hesitate to contact us.
5/5
GoogleWhat a fantastic experience we have had with Jonathan and Kelly. They have made everything so easy and we cannot wait for our new chapter to start. We cannot praise them enough and would highly recommend them if you want to have a fantastic experience with the vast knowledge they can give you. Thanks for everything you have done :-)
Thank you for your 5 star review. We love helping customers find their new homes as smoothly as possible. Happy new home to you!
5/5
GoogleThe best customer service we've ever received. From start to finish, Dacres Baildon have been brilliant and we wouldn't hesitate to recommend. Kelly and Jonathan go above and beyond and have managed our sale with absolute professionalism and good humour.
5/5
GoogleI recently purchased my first home through the Dacre, Son's and Hartley Baildon branch. Although we had some hiccups along the way, Dacre were willing to help and offer resolutions. Specifically, I would like to mention Jonathan Raynor on his willingness to make a first time buyer feel that little bit more at ease.
Thank you for taking the time to review Dacres. Happy new home!
5/5
GoogleKelly at Dacres has been absolutely incredible in keeping things progressing during our house exchange. So prompt and organised, kept me fully updated on conversations - she made the entire process a lot less stressful! Thanks so much again Kelly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dacre Son and Hartley's Baildon office has 109 reviews across two platforms: 82 on Google, 27 on Trustpilot (across the whole business).
Dacre Son and Hartley Baildon is rated 4.5 out of 5 across all 109 reviews, and 4.9 out of 5 on Google from 82 reviews.
Dacre Son and Hartley Baildon, 8 Westgate, Baildon, BD17 5EJ.
