Every review we hold for the Baildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would never have believed selling a house could be made so easy and that that is solely down to the whole Baildon team. The friendly, approachable, super helpful team helped me through the process explaining what needed to be done and the next steps in a way that was easy to understand.
Kelly was my point of contact and she really did go above and beyond as she was always there to answer any questions, talking through my options and providing sound advice.
I wouldn't have any hesitation in recommending the Baildon team to any friends and family looking to buy/sell a house
Debbie · 27 November 2024
★★★★★ 5/5
GoogleThe staff at Dacre Son and Hartley Baildon particularly Kelly Driver and Jonathan Raynor were supportive ,informative and patient! during our 19 month process to sell and buy a house . There were complicating factors with one sale falling through towards the end of the process.
I always found Kelly easy to talk to and proactive within negotiations with all relevant parties . Both Kelly and Jonathan always had time for me and the dog!! as we called in to discuss the latest situation . Whilst abiding by all legal requirements they were proactive and solution focussed .They have a "can do "approach with a sense of humour, always good!
Thank you.
Carolyn · 8 November 2024
★★★★★ 5/5
GoogleJust bought our first home with Kelly at Dacre, Son & Hartley.
The service she provided from start to finish was just amazing. Kelly kept us updated throughout the whole process, making it a lot less stressful! She was always super friendly and answered all of the questions I asked (a lot too haha!)
I would highly recommend Kelly and the team to anyone. Thank you so much again Kelly🌟
Bethany · 18 August 2023
Agent replied · 13 June 2024
Thank you for your fantastic review, we are so happy you were pleased with the experience of buying your first home with us. Hope you are enjoying your new home!
★★★★★ 5/5
GoogleCould not have asked for a smoother more professional transaction. Everybody at Dacres is just top of the class, super brilliant, super approachable, There is no other estate agent to use x
Lucy · 19 March 2026
★★★★★ 5/5
GoogleKelly was extremely helpful with the sale of our house and helping with communication issues within our chain. I would recommend Dacres and will use them again when needed in the future
Lucy · 26 March 2026
★★★★★ 5/5
GoogleAfter a couple of negative experiences with another local agency, we had been put off buying a house. Then the right house came up for sale and thank god it was with dacres. Kelly handled everything for us, and it was flawless. From start to finish the whole process only took 6 weeks, I was kept updated regularly, and she did the chasing when things needed to be chased. I would honestly say she went above and beyond and I’ve heard rumours that she’s the best sales agent around.
Lily handled the viewings for our purchase and again was brilliant, allowed us time when we needed it and answered any questions we asked.
Definitely the best local agents, would recommend to anybody
Ben · 16 March 2026
★★★★★ 5/5
GoogleI can’t thank Kelly and the team and Dacres enough, for their hard work achieving a house sale within 6 weeks. I would also like to thank the team at simply conveyancing who are in partnership with Dacres, for pushing this through so efficiently. Made the process so easy for me!!! Thanks again. Jess
Jessica · 6 August 2025
★★★★★ 5/5
TrustpilotFirst class service from the Ilkley office
First class service from the Ilkley office from start to finish! Thank you Vicki Bradley - could not have asked for a better agent. Professional, thorough, discreet and everything done without any fuss. I can highly recommend Dacres (Ilkley) - I could not have made a better choice!!
Mr · 15 September 2025
★★★★★ 1/5
GoogleA very poor experience.
Closed the Guiseley branch shortly after we instructed them, they would surely have known it was closing but promised “local knowledge”.
Failed to remove the For Sale sign despite countless requests.
Communication was almost nonexistent from them.
Estate agency probably has a low bar but Dacres failed to clear it, and failed badly.
Joseph · 13 October 2025
Agent replied · 12 November 2025
Thank you for taking the time to share your feedback. We are naturally very disappointed and surprised by your comments, as our records show regular communication with you throughout your time marketing with Dacres.
Out of the many vendor calls we have on record, on 10th October 2024 we discussed your marketing to date, during which you confirmed you were happy with the service received but were considering a short marketing break. You later provided notice of withdrawal on 21st October 2024, specifically stating “we appreciate this is a very challenging market and we have no complaints about the service or professionalism of Dacres, we have been very happy with the advice and marketing of the property'.
With regard to the sale board, this service is managed by a third-party supplier. We apologise for any inconvenience caused and understand that collection was made more difficult as the board was stored in your garage. I also emailed you directly in March to confirm whether the board was still there, as the supplier had advised they attended but could not locate it. Unfortunately, I did not receive a reply to that email.
The closure of the Guiseley branch was a sudden and difficult decision, and we communicated the situation to clients as quickly as possible. The same experienced team continues to support the area, ensuring our local knowledge and service standards remain unchanged.
We are proud of our dedicated staff and the many positive reviews we continue to receive. Nevertheless, we sincerely wish you every success with your ongoing sale and hope you achieve the move you’re looking for.
★★★★★ 5/5
GoogleBrilliant service from Kelly and the team, always contactable and proactive during the move process.
Alistair · 11 July 2025
Agent replied · 9 September 2025
Thank you for the lovely feedback! We're so pleased Kelly and the team were able to support you throughout the move. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleDacres were fantastic throughout our sale/purchase process and I could not recommend them highly enough! Both Jonathan and Kelly were friendly, professional and responsive throughout our sale and purchase process and I would not hesitate to use them again (although I am not planning on moving again for a while!)
Anna · 16 April 2025
★★★★★ 5/5
GoogleDacres in Baildon were recommended to us by friends and we have been really happy working with them throughout our house move. Friendly, professional and they have really helped keep our move on track. We completed our sale this week and have recommended Dacres to friends and colleagues. Kelly and Jonathan have been fantastic through the process, thanks!
Claire · 29 November 2024
★★★★★ 1/5
TrustpilotSharp Practice
As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!
Sam · 25 September 2023
★★★★★ 5/5
GoogleLouis and the team a Dacre, Son & Hartley have been fantastic. We had many ups & downs in the selling of our house but hey help us navigate them with calm professionalism. It's a stressful time selling and doing house and the team at …
Rob · 16 April 2025
★★★★★ 1/5
TrustpilotCustomer service appaling
I recently purchased a property from this company through their Knaresborough branch.On the day of completion I was advised by my solicitor after the monies had all been transferred to contact them regarding the release of the keys.I did so and spoke to the rudest person I have come across for a long time called Anita.She was most unhelpful and could not wait to put the phone down on me.I had to stop her several time from disconnecting the call in order to find out when the keys would be available.This is not what you expect on the day of moving which is stressful enough.Customer service training definitely needed
Dave · 27 July 2024
Agent replied · 23 August 2024
Thank you for taking the time to write your review. We’re surprised and saddened to hear you didn’t feel you received good customer service. We do work hard for our customers and always strive to offer exceptional service, which can be seen from our numerous five-star Google reviews for our Knaresborough office. We’d like to offer our apologies for your experience on this occasion and would love the opportunity to work with you again in the future.
★★★★★ 5/5
GoogleGreat service from Jonathan and the team. Kept me updated every step of the way and arranged viewings at short notice. A pleasure to deal with and would definitely recommend/use again.
Milockyer · 24 July 2024
Agent replied · 23 August 2024
That's lovely to hear, thank you very much. We wish you all the best and look forward to being able to help again.
★★★★★ 5/5
GoogleThese guys were brilliant especially Kelly at Baildon. This is how communication should be from the agents, concise, quick and sharing of frustrations! Will be using Dacres again. Thanks.
Garry · 16 August 2024
Agent replied · 22 October 2024
Thank you for your great feedback! We're thrilled to hear that Kelly and the team in Baildon provided such effective communication. Your positive experience is exactly what we strive for. We look forward to assisting you again in the future. Thanks for choosing Dacres!
★★★★★ 5/5
GoogleWe recently sold our house and purchased our new house from Dacre, Son & Hartley in Baildon. From the very beginning, the team was professional, approachable, and genuinely committed to helping us every step of the way.
Communication was excellent, every query was answered quickly and clearly, and we always felt informed about what was happening. They went above and beyond to make the whole process smooth and stress-free.
What really stood out was their friendly and personal approach. Rather than feeling like just another client, we felt they truly cared, not only about our peace of mind throughout the sale and purchase process but also that of our buyers.
A special thanks must be given to Kelly, she truly went beyond what I have ever experienced before with other estate agents. We can not thank her enough for her help in getting us our new home. We’d wholeheartedly recommend them to anyone looking to buy, sell, or rent, you’ll be in safe hands.
Lucy · 26 August 2025
★★★★★ 5/5
GoogleWe recently bought our first property through this estate agents and they have been nothing but incredibly helpful and friendly throughout the entire process. Kelly was very happy to chat through any of our questions with patience and clarity, and was always on hand if we need anything. Grateful for such a smooth process!
Hannah · 29 November 2024
★★★★★ 5/5
GoogleI would definitely recommend Dacres in Baildon to friends and family.
I have recently bought a house through them and it has been a very testing and challenging purchase for us due to our house sale falling through twice then our purchase been a unregistered property which caused a lot of delays in the end.
Clare and Kelly have been absolutely amazing and a great support the whole way.
I can not thank them enough! They kept me updated at all times and helped me chase the solicitors when needed :)
The branch manager was also great at helping us keep our purchase when our sale fell through the second time!
Thank you all again
Alex and Ross
Alex · 14 June 2023
★★★★★ 5/5
GoogleKelly and Clare at Dacres were extremely helpful throughout the process of buying our first house. They kept us updated every step of the way and always answered any questions we had promptly. Thank you!
Olivia · 14 April 2024
Agent replied · 13 June 2024
Thank you for your 5 star review and feedback for the team in Baildon. We wish you lots of happiness in your first home and would be happy to help you in the future should you need us! Happy new home!
★★★★★ 5/5
GoogleFrom Start to Finish, everyone in the office was brilliant. We were kept well informed, every step of the way. Special mention must go to the incredible Kelly, who went out of her way to ensure that we were never left in the dark. We hit a …
Danni · 16 August 2025
Agent replied · 9 September 2025
Thank you so much for your lovely review! We're thrilled to hear the whole team supported you so well and that Kelly made such a positive difference throughout. Your kind words mean a great deal to us!
★★★★★ 5/5
GoogleWe wouldn’t hesitate to recommend Dacres!
Louis was great throughout our purchase and move. He was always responsive to calls and emails and we felt well supported throughout the process. Louis managed the communication between us and our vendors brilliantly. Thank you.
Gill · 16 April 2025
★★★★★ 5/5
GoogleWe have used Dacre Son & Hartley twice now and wouldn't use anyone else! They have been fantastic both times from start to finish. Kelly and Claire are very professional and friendly. Kelly has got back to us quickly with any questions we had, kept us updated throughout the process and has been there anytime we have needed her. She really has been amazing! Also not forgetting branch manager Jonathan, he's been fantastic too. Thank you for making our house sale as stress free as possible.
Ellie · 14 May 2024
Agent replied · 13 June 2024
Thank you so much for your great review Ellie! Jonathan and the team are really delighted you were happy with the service you received and glad things went as smoothly as possible!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
