Trusted Agent profile · Aylsham
★★★★★
108 reviews across 3 platforms
8 Market Place, Aylsham, NR11 6EH
Arnolds Keys's office in Aylsham, at 8 Market Place, is rated 4.3 out of 5 across 108 reviews on three platforms, including 80 Google reviews rated 4.8.
80
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
11
Reviews on Trustpilot
Business-wide
Every review we hold for the Aylsham office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful company to deal with (commercial…
Awful company to deal with (commercial side). Rude and patronising staff, zero communication unless chased multiple times and so bad that we gave up and went for premises with a different estate agent. They lied to us more than once and having spoken to other business owners who have used them this is definitely not exclusive to us. I would avoid at all costs.
5/5
GoogleNatasha was fantastic in helping us each step of the way from arranging initial viewings right through to completion day and collecting our keys! Thanks :)
Thanks for your review Catherine - we're delighted to have helped you on the journey to your new home, and wish you all the best for the future.
5/5
GoogleA fantastic team who were super helpful with a (very difficult!) purchase of a property! Special credit to Fleur and Nicole who were informative and very quick to assist! Thank you all! :)
Thank you for your kind words and positive feedback. We're glad Fleur, Nicole, and the team could assist you effectively during your property purchase. We appreciate your trust and look forward to assisting you in the future.
1/5
TrustpilotVery Poor - Owners and renters be aware
I write regards my experience with this company when making enquiries about rental of property Colegate in Norwich All owners should be made aware as they are completely unprofessional and despite contacting via telephone, via website, and directly to email staff including Phil Cooper one of the directors, not one single person came back in any way. I was prepared to offer the up to the full annual payment in advance, this I would suggest therefore also was never fed back to the actual owner. I would not want to be using this kind of company offering this lack of professionalism and demonstrates the likely performance people will experience. I have again emailed Phil Cooper to inform him of this and that a review will be left regards my experience. I would have left a minus star if optional.
3/5
GoogleWe were looking for a home for my little children(4)n(1), during a pandemic. We went through a process of getting a home and found doing everything paperwork wise at home on our own too overwhelming and we don't have a printer/scanner, I tried getting help but not a lot anyone can help with...so we gave up our home and hope Arnold Keys can help when they allow people to come in store again and when covid has calmed down. "GO AWAY Covid!!"
We really sympathise with you Mrs Bradley - Covid made the whole process so difficult for people trying to move or rent. We're always here to support you through the process though, so please get in touch if we can be of help.
5/5
GoogleThe whole team have been really helpful, offering advice and support along the way. We couldn't have asked for more support, we had timely feedback and great communication from the whole team. Thank you to Paul & Christina for their help. Highly recommend!!
Thanks Sally - delighted you were happy with our service, and we really appreciate the review.
1/5
TrustpilotWe put my mums bungalow on with Keys of…
We put my mums bungalow on with Keys of Aylsham, the photos were awful so we complained and they were re-done, but no better, the writeup was dreadful, it had a new kitchen and bathroom, so we decided along with keys we should re-decorate the house as they only had two viewings in 4 months, so we paid for it to be done, new photos and writeup done, but still not very good, no visits, then 1 but they never gave us any feedback or kept in touch, 6 months 3 visits, they were not pro active in trying to sell in a very sort after rd, then 1 month cancellation period, Not impressed
5/5
GoogleAndrew, Fleur and Natasha - as well as all the staff at the office - were super helpful and flexible throughout which led to a very smooth move! Cheers all!
Thank you for your feedback. We are delighted to hear that our team were able to assist you in making your move smooth and flexible. Your satisfaction is our top priority.
5/5
FacebookWe had Arnold keys sell our house for us and the experience was very pleasurable throughout. Sally, Kate and James really worked so hard and kept us informed every step of the way . The entire process from start to finish was very professional and constant and a pleasure to have them act as our agents who sold and completed sale within 4 weeks . Thankyou to a great team who made this experience seem so easy due to their expert knowledge and were never more than a call away …...absolutely faultless throughout,
Thank you so much for sharing your experience @Jayne Neale - it means such a lot that you took the time to do this, and to us to know we did a great job for you. Well done Katie Jackson Mountain and team 👏🏻👏🏻👏🏻 #DoingWhatWeDoBEST
3/5
GoogleWe were looking for a home for my little children(4)n(1), during a pandemic. We went through a process of getting a home and found doing everything paperwork wise at home on our own too overwhelming and we don't have a printer/scanner, I tried getting help but not a lot anyone can help with...so we gave up our home and hope Arnold Keys can help when they allow people to come in store again and when covid has calmed down. "GO AWAY Covid!!"
We really sympathise with you Mrs Bradley - Covid made the whole process so difficult for people trying to move or rent. We're always here to support you through the process though, so please get in touch if we can be of help.
5/5
GoogleNatasha looked after us very well; we were the buyers and she rang and communicated regularly with us (and all parties), and was friendly and well informed. When buying/ selling is super stressful a friendly voice on the end of the phone is very welcome! Thankyou team, and thankyou Natasha!
Thank you so much for your 5-star rating! We're so glad that Natasha provided you with the excellent customer service, friendliness, and knowledge you were looking for in an estate agent. It's great to hear that she was there to bring you peace of mind during an otherwise stressful process. We appreciate your kind words and thank you for your feedback.
5/5
GooglePaul and particularly Christina give an excellent personal service in the Aylsham area. They are professional but friendly and have kept me fully informed without chasing. I would not hesitate in recommending them to anyone. Good job.
Thanks Jenni - lovely to hear. We really appreciate your comments.
1/5
GoogleWould not recommend, we bought a house through them last year and a member of staff made fundamental errors which caused much upset and concern.
Thank you for your feedback. We have taken on board your comments and hope you are happy in your new home.
1/5
TrustpilotSlightly condescending
Slightly condescending, not interested, tried ringing them three times on the third occasion they hang up on me, I went to a competitor got a property valuation really quickly,
5/5
GoogleThe staff looked after us very well indeed. We were the sellers and they rang and communicated regularly with us. Always friendly and well informed, I would highly recommend Arnolds Keys if you are thinking of buying or selling a property. Thank you. Mike & Susy Scott
Thank you so much for your wonderful 5-star rating, Mike & Susy Scott! We are delighted to hear that our staff looked after you so well and kept you regularly informed. We strive to provide our clients with the best possible experience and it's wonderful to hear we achieved that for you. Again, thank you and we look forward to helping you in the future. |
5/5
GoogleThanks to Natasha,and all the team at Arnold Keys,top draw house sale
Thank you for taking the time to share your 5* experience from the County team, Mr Thompson! Congratulations on the sale and all the best for the future.
5/5
GoogleWe went through a very long and protracted sale and purchase, and Arnold keys were excellent at pursuing and chasing all the relevant parties involved. Special thanks must go to Fleur who was incredibly pro-active in getting things done. This was an an excellent service!
Thank you very much for your kind words and 5 star rating! We are delighted to hear that you were satisfied with our service and especially with the efforts of Fleur. We are glad to have been able to assist you in having a successful sale and purchase.
5/5
GoogleA huge thank you to the Aylsham team - Christina, Paul and colleagues - for helping us with the sale of our house. They supported us every step of the way and without fail had our best interests at heart, we cannot praise them enough. Communication was superb throughout. Genuine people for whom nothing is too much trouble, very refreshing and a delight to work with. Would definitely use again if the need arose and very happy to recommend to others. Nigel Allen
Thanks Nigel - it brightens our day to read reviews like this! House buying and selling is not easy for anyone, and we are so proud of our team and the way they support all involved. We really appreciate you taking the time to comment thank you.
5/5
GoogleA cut above the rest , A pleasure doing business with Christina Mallinder Senior Negotiator & Branch Manager Paul Sullivan , very Professional Honest Genuine efficient Team, They kept me informed & up to date though to a successful sale , Returned my calls promptly , Nothing was to trouble even spoke to my solicitor on my behalf, they kept close contact with the whole chain at all times , I have bought & sold several times in my life and can honestly say this team as the song says are Simply the Best .
Thanks Annette - we're delighted to read of your experience - that's just how working with a professional estate agent should be, in our view. We really appreciate you taking the time to share your thoughts. Thank you.
5/5
GoogleNatasha and all the team were very efficient, helpful and friendly keeping us informed throughout the whole process.
Thank you for you for your feedback. We are delighted to hear that Natasha and our team provided you with efficient, helpful, and friendly service. Keeping our clients informed throughout the process is a priority to us.
5/5
GoogleExcellent service all round. Christina kept us informed of progress all the way through and Mum's bungalow sold very quickly. I'm sure the buyer will enjoy her new life in Aylsham.
Thank you for your kind comments Bob - it was a pleasure being able to be of service.
5/5
GoogleNatasha was brilliant through the whole process!
Thank you for your review Glenn. We’re very proud of our team who work extremely hard to make sure our clients and customers benefit from the best possible estate agency experience.
5/5
TrustpilotGreat company
Great company that cares about its reputation! I have been renting a flat for over a year now and coopiraring with Arnolds Keys is really what I wish for all people! The representative is always in touch (thanks, Joe!). If something breaks, be it a window frame or a kitchen faucet, an agency representative will always help.From the moment I viewed the flat and until today, I have only positive emotions! I look forward to further cooperation with this company!
1/5
TrustpilotThis company is not to be trusted we…
This company is not to be trusted we bought a bungalow in sheringham norfolk from this estate agent and we visited it a couple of times during the buying process we viewed it March this year and asked the agent who showed us round the property to show us the electric shower working and the boiler and it was working when we moved into the property in June the boiler or the shower wasn't working we got in touch with arnolds keys about the shower and they said they would send a plumber round to see what was wrong with it the plumber came round and he said we need a new one the plumber spoke to arnolds keys on the phone and they said as we had seen the shower working as a gesture they would pay for a new one the plumber said he would go and buy one like for like and he would be back today or tomorrow whenever he could get a replacement Saturday came and went so did sunday no plumber Monday morning I phoned arnolds keys to ask what had happened to the plumber and they said they never said they would pay for it so the plumber never came back so it cost us 400 pounds for a new shower and fitted then with the boiler not working another 150 pounds for that if they had told us that the boiler or the shower wasn't working we could have got the price to have them replaced and repaired from the price of the property they deceived us and they should be named and shamed for there actions
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