How many reviews does Arnolds Keys Aylsham have?

Arnolds Keys's Aylsham office has 108 reviews across three platforms: 80 on Google, 17 on Facebook (across the whole business), 11 on Trustpilot (across the whole business).

What is Arnolds Keys Aylsham's rating?

Arnolds Keys Aylsham is rated 4.3 out of 5 across all 108 reviews, and 4.8 out of 5 on Google from 80 reviews.

Where is Arnolds Keys's Aylsham office?

Arnolds Keys Aylsham, 8 Market Place, Aylsham, NR11 6EH.

Trusted Agent profile · Aylsham

Arnolds Keys Aylsham reviews

4.3

★★★★★ Great

108 reviews across 3 platforms

8 Market Place, Aylsham, NR11 6EH

Arnolds Keys's office in Aylsham, at 8 Market Place, is rated 4.3 out of 5 across 108 reviews on three platforms, including 80 Google reviews rated 4.8.

4.8 / 5

Reviews on Google

This office

3.6 / 5

Reviews on Facebook

Business-wide

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Aylsham office, from every platform, shown as written. First names only.

5/5

Google

Arnolds Keys were really helpful and very professional throughout our purchase. They were happy to get involved and help chase things up when they seemed to get stuck, and we’re very accommodating with arranging additional visits to the property while the purchase went through. Would recommend Josh and Fleur to anyone else!

Greg · 14 April 2024

Agent replied · 26 November 2023

Thank you for your 5 star rating! We are so pleased to hear that the team at Arnold's Keys were so helpful and professional throughout the purchase process. We appreciate you taking the time to share your experience and are glad to have been of service.

5/5

Google

Paul, Christina and team have been amazing! Great communication, never felt the need to chase and always received updates keeping us up to date. Christina and Paul really connected all parties solicitors ensuring the sale was on track and never lost momentum. All I can say is they absolutely earn their money. Using a local estate agent definitely saw us receiving a better experience than friends using national/city based estate agents. If we sold again in the future would always return... actually would never consider any other estate agent! Thanks again Andy & Martin.

Andrew · 4 June 2018

Agent replied · 25 May 2023

Thank you so much for your feedback. We are delighted to have been able to help you. Our door is always open so please feel free to pop in and in the meantime, we will continue our search for your perfect home!

5/5

Google

From start to finish the wonderful Natasha and Fleur were efficient, friendly, honest and helpful. We could not be happier with the service provided to both sell our well loved home and buy what will become our new one. Highly recommended.

Barbara · 14 April 2024

Agent replied · 31 December 2023

Thank you so much for your kind words and 5-star rating! We are thrilled to hear that your experience with our team was so positive. We are grateful for your trust and happy that we could help you both selling your well loved home and buying your new one.

5/5

Google

I just wanted to say my thanks to Natasha for showing us around two properties this afternoon. It was a genuine pleasure to meet her, she was so friendly and welcoming, and helped make an intimidating experience a really enjoyable one. I loved that she was as excited as me to find our new home!

Georgia · 14 April 2023

Agent replied · 31 December 2023

Natasha’s enthusiasm and cheery nature is certainly infectious! The office love working with her and we are delighted that you’ve kindly taken the time to leave her such glowing feedback for how she made you feel, too!

5/5

Google

Excellent Service - Firstly the sales team that presentented the property so brilliantly. Secondly the negotiation team that arranged the viewings, showed the prospective buyers around the property, and dealt with the offers and lastly the support team that pushed the sale to completion by communicating with all the various parties involved. All very Professional, I would certainly recommend Arnold Keys to everybody.

Roger · 25 May 2022

Agent replied · 25 May 2023

Thanks Roger - we're really pleased to read how you rate our service from start to finish. We so often hear how people's experience of estate agents begins well but then goes downhill. Our aim is to make the customer's experience five star from first enquiry to completion. Thank you for taking the time to write a review.

5/5

Google

Sold & Bought through Arnolds Keys and Natasha, Fleur, Nicole and Kate have been outstanding and a real pleasure to deal with, would certainly recommend using them to anybody looking to sell or purchase a property.

Gail · 13 January 2026

Agent replied · 14 April 2026

Thank you for taking the time to leave your lovely review! We’re really pleased to hear you had a great experience selling and buying with Arnolds Keys. Natasha, Fleur, Nicole, and Kate will be so happy to hear your kind words. It was a pleasure working with you, and thank you for the recommendation, we really appreciate it!

5/5

Google

A huge thank you to Paul, Christina and Sherrie for helping us to get through such a stressful moving experience. We found them to be highly professional, yet friendly and so helpful and completely 'on it' in terms of progressing our move. So glad we had them acting for us. Whilst we hope we don't move again for a very long time, we would definitely choose Arnolds Keys again.

Maria · 25 May 2020

Agent replied · 25 May 2023

You are so very welcome Maria and thank you for leaving the review. We wish you all the very best in your new home.

5/5

Facebook

From start to finish the staff at Arnolds Keys were fantastic in the way they dealt with our house sale in Ridlington. North Walsham team were very professional with excellent communication all the way. Norwich team sales progressors, Chrissy & Sherri were amazing and kept the whole process stress free, and updated us throughout the whole process of the sale. Greatly appreciated by us and can't thank you all enough.

Paul · 4 October 2019

Agent replied · 25 May 2023

Thank you for your lovely review Paul. We wish you all the best for the future.

5/5

Google

Georgia · 27 September 2022

Agent replied · 25 May 2023

5/5

Google

We recently sold our family home through Arnold Keys and are so happy that we chose them. A big thank you very much to Natasha, Kate, Fleur and Josh in particular We sold remotely, which could have been difficult, but the team kept us informed at all stages, answering questions from us and dealing with those from other parties such as our buyers and solicitors. What made the service so special is that the team went the extra mile on so many occasions. Examples include visiting Mum to collect papers, arranging for tradespeople to visit our home and help with utilities. We would definitely recommend them, and thank them again for all their help

Louise · 14 April 2024

Agent replied · 29 October 2023

Thank you so much for your kind words and 5-star rating! We are so happy to have been able to help you in selling your family home, and we understand how stressful it can be to do this remotely. We are delighted that you found the team helpful and that they went the extra mile to make sure you got the best service you could. We truly appreciate your positive review and are grateful for your kind recommendation. Thank you again!

5/5

Google

We cannot thank Natasha from the Aylsham Branch, enough for sticking at it with us and guiding us in the sale of our first property. She made things move and was fully invested in us. Great communication and great friendly service. Highly recommend AK

H · 14 April 2023

Agent replied · 25 May 2023

Thanks so much for your review - it means a great deal to us and our team, and people like Natasha are what makes Arnolds Keys a completely different experience to what people usually expect from an estate agent. We hope you'll be very happy in your new home!

5/5

Google

We used keys to sell our property and it was all dealt with in a very professional manor.All the staff were very helpful and dealt with any issues that arose

Sean · 13 December 2025

Agent replied · 14 April 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear everything was handled professionally and that our team were able to help whenever needed. If there’s anything else you need, just let us know, we’re always happy to help!

5/5

Google

Really pleased with the service and support from the team with my recent house sale. Josh and Natasha in the office were always cheery and quick to offer help and chase up enquiries if needed. Charlie and Chrissy were the 'progressors' who …

Kerry · 14 April 2023

Agent replied · 25 May 2023

Thank you so much for your review Kerry - we are so proud of our amazing team, and it means so much to them to read these kind comments. Glad we helped you sell your home, and thanks for choosing Arnolds Keys.

5/5

Google

Fleur was extremely helpful

David · 14 April 2025

Agent replied · 24 October 2024

Thank you for your kind words about Fleur. Your satisfaction is our priority, and we appreciate your feedback.

5/5

Google

Arnold Keys is an excellent Estate agent. Natasha and her team were very professional throughout. I would definitely recommend them to anyone looking to sell their home.

Carly · 14 April 2024

Agent replied · 28 August 2023

Thank you so much for your 5 star rating. We truly appreciate your kind words about Arnold Keys, Natasha and her team. It was a pleasure working with you and if we can be of any assistance in the future please do not hesitate to contact us.

5/5

Google

I have nothing but praise for David and his team at Arnold keys in Aylsham. David has a wealth of knowledge and presents himself extremely well which was shown from the day we met him on the valuation of our property. …

Danny · 14 April 2023

Agent replied · 25 May 2023

In a marketplace of so many estate agents, it can be difficult for customers to decide which company or individual will best look after them and provide the highest levels of service whilst selling their house and moving home. How do people … More

1/5

Trustpilot

Dreadful

Wasn’t a score lower than 1 star but I’d have given minus 5 if I could. Terrible company to deal with. The only times I’ve heard back from them is if I’ve chased. We’re now thousands of pounds down in solicitors fees and weeks with an empty unit because I can’t arrange for any of the heavy machinery to be ordered in ready for opening because of the non existent communication….ten weeks into securing the lease on our tiny unit. Nothing complicated in the lease at all! Steer clear if you’re looking for a smooth transaction without extra added stress

Sarah · 19 May 2025

5/5

Google

Fantastic service from the whole Aylsham team. We bought and sold with them. Have no hesitation in recommending them. Particular thanks to Kate and Josh.

Geoff · 14 April 2024

Agent replied · 31 December 2023

Thank you very much for your 5-star rating! We are delighted to hear that you had a fantastic experience with the Aylsham team and would recommend us to others - not to mention the special thanks you gave to Kate and Josh. We appreciate your kind words and always strive to provide an excellent service. Thank you!

5/5

Facebook

Would 100% recommend Arnolds Keys. They got me a great buyer very quickly and kept me informed throughout. They even helped me and the buyer to get to exchange quickly and efficiently. They answered all questions and got back to me quickly. Thanks to Katie, Tim, James and Charlie!!

Laura · 3 February 2022

Agent replied · 25 May 2023

Thank you Laura for your kind words, it has been a pleasure assisting you through your sale; we are pleased it has all gone so smoothly for you. We wish you all the best in your new home!

1/5

Trustpilot

Awful experience with this company

Awful experience with this company. Buying and selling property is already stressful, but a poor agent makes it far worse. Communication was terrible, the property brochure was subpar, and at no point did I feel they were acting in my best interests. I had to escalate a formal complaint and seek advice from the Property Ombudsman. They seemed completely unaware, or indifferent, to the stress they caused. I’ve worked with excellent estate agents before, and this was the complete opposite. It will be a relief when Rightmove allows private sellers to bypass agencies like this.

G · 31 March 2025

5/5

Google

Friendly and efficient service from both Natasha and Fleur. Made the sale as stress free as they could. Any issues that came from other parties were dealt with very well.

Markos1963 · 14 October 2025

Agent replied · 14 April 2026

Thank you for the kind words! We're so pleased to hear that Natasha and Fleur made the process smooth and as stress-free as possible. It means a lot to know you felt supported throughout, wishing you all the best!

5/5

Google

Kate at Arnold Keys in Aylsham has been brilliant! I bought a house through Arnold keys and Kate has been amazing at keeping me informed and always getting back to me! Very professional and always friendly!

Kirsty · 14 April 2023

Agent replied · 25 May 2023

Thank you Kirsty! We are proud of all our team and the service they provide our customers. It’s lovely when a customer takes the time as you have done, to specifically thank them for their efforts and Kate will personally be delighted to … More

5/5

Google

Amazing service, Particularly Christina who showed dedication, enthusiasm and an amazing ability to ensure that third parties such as solicitors did not become complacent and slow the process down. All staff at Arnolds Keys made me feel confident and showed, as they knew the sale of my home was a particularly difficult decision to make.

Robert · 26 May 2019

Agent replied · 25 May 2023

Thanks Robert - sometimes we feel like the tenacious property Terriers when we're trying to persuade other parties in the chain to work to our standards - but glad we got there for you in the end! Thank you for taking the time to write a review.

5/5

Google

I have recently sold a house with Arnolds Keys, and would highly recommend their service. They were incredibly efficient, friendly, proactive, great communicators, and made the whole process very smooth. Thank you so much again for all of your help and kindness!

Sue · 14 April 2025

Agent replied · 10 November 2024

Thank you for your feedback. We’re delighted to hear that our team at Arnolds Keys provided you with efficient, friendly, and proactive service throughout the selling process. Your recommendation means a lot to us, and we appreciate your kind words.

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