Trusted Agent profile · Aylesbury
★★★★★
246 reviews across 2 platforms
28 Temple Street, Aylesbury, HP20 2RQ
Part of Michael Graham, see every office.
Michael Graham's office in Aylesbury, at 28 Temple Street, is rated 4.5 out of 5 across 246 reviews on two platforms, including 143 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Michael Graham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
5/5
GoogleThe Team in Aylesbury have been fantastic throughout. We have received excellent quality advice with a thoughtful, supportive and flexible approach to help us through what has been an unusually challenging purchase. Highly recommend.
Hi Alec, thank you very much for taking the time to write a review. We’re pleased to hear your experience with us was positive and that our Aylesbury team assisted you effectively throughout.
5/5
GoogleLovely team and very friendly. Not pushing just to sell. Very genuine and good team to work with. Very satisfied.
1/5
TrustpilotA process made impossible due to their…
A process made impossible due to their poor sales skills, bad communication, dishonesty and appalling ignorance from management.We had agreed a sale on a property, out of the blue deep into the process when the things were moving along the agents rang up to say the sale is cancelled with no reason.If things weren’t so bad on their incompetence, then they rub salt into the wounds by selling the same property we agreed to buy to someone else for a lower price? Kind of at a loss at how bad this organisation is as you really can’t make up what they did… which cost us time and money.A disreputable business... one that had pleaded to have the original negative feedback removed, however in light of what has happened and the total ignorance from compliance manager, general manager… This will be a permanent feedback as they will not get away with their abhorrent behaviour.ABSOLUTELY stay away from this business, they can’t handle what they claim… trust me as I speak with experience that there are genuine sound estate agents out there and Michael Graham is not one of them.
1/5
TrustpilotNot well represented and dreadful sale process
We sold our property via the stony strafford branch recently. We must say that we are totally disappointed with the service we received. First, we felt under represented by the sale agent. She occasionally undermined our property from its location to the condition of the property even though our property is still within the NHBC warranty and built by a well known developer. Second, the vetting of the buyer is very poor. We were told at the eleven hour that the buyer is not able to afford the initial asking price after 5 months into the process. This leaves us no other choice but to meet half way with the buyer as we were very close to completing our new property purchase. Third, the sale agent constantly bother us to provide information to the buyer's solicitor even though it was clear that the buyer's solicitor has been very slow to response. Our solicitor has a transparent event logging system so we can see how quickly they have responded but the sales agent doesn't seems to understand it. Fourth, on the completion date, the sale agent kept asking if we are going to drop the keys at the office as though we have a choice. We don't understand why she kept asking the same question and refusing to meet us at the property.To be fair, the initial meeting with the senior manager has given us confident that we are in good hand however the sale agent who took over just made the whole process dreadful and painful to go through. We have used other local agencies before in previous sales and they have exhibit a much higher professionalism. We were definitely better represented by them achieving the asking price we wanted. We will not recommend this agency to anyone we knew. Paying more doesn't always mean you get the best value.
5/5
GoogleLee at Micheal Graham has been a great help from start to (nearly) finish and has been a refreshing change from the norm when it comes to going the extra mile.
Hi Paul, thank you very much for taking the time to write a review. We're delighted to hear that Lee and the team have been able to assist you so well.
5/5
GoogleMichael Graham provided us with superb service from day one, with Alex and Lee communicating with us regularly and chasing the many links in our chain. We highly recommend them.
Hello, thank you so much for taking the time to write a review. We're very pleased to hear that Alex and Lee were able to assist you so well.
5/5
GoogleI am very pleased with the service provided by Michael Graham’s Aylesbury office. They were very professional, and provided a much more proactive service than my previous estate agent. Their communication was excellent throughout the sales process, and they managed the sales chain in a very professional manner. Thank you very much.
Hello Peter. We are pleased you had such a positive experience with us. Thank you for your review
1/5
TrustpilotMichael Graham couldnt even be bothered…
Michael Graham couldnt even be bothered to come to the phone when we rang them with a new listing, when we asked to speak to an agent, we were told 'give us your address, we ll send you some terms and conditions over' by a person answering the phone. They must have so much business they dont need any more
5/5
GoogleWe love our Aylesbury Team, Alex, Lee & Graham always went above & beyond to secure a successful sale! You're crazy if you don't work with them!
Hi Max, thank you so much for taking the time to write a review. We're pleased to hear that you had such a positive experience with us.
5/5
GoogleWe have just completed a purchase with Michael Graham and they were excellent throughout. Lee provided us with excellent communication and support throughout the process. They were always on hand to answer questions and facilitate a smooth efficient purchase. Thank youPositiveResponsiveness, Professionalism
Thank you very much for your kind words Jim. We're thrilled to hear you've had such a good experience with Lee and the team at Aylesbury. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
GoogleOur agent, Luke Jackson, has been great from the first time we met him until exchange, which happened in record time. Luke's attention to detail and support during the process has been excellent. I would recommend Michael Graham to anyone looking to buy, or sell, in the area.
Thank you Andrew for your review. We're very pleased here at Michael Graham to hear your praises.
5/5
GoogleI had a very positive buying experience with Michael Graham. Alex helped immeasurably from initial viewing, right up to completion!
Hi Timmy, thanks very much for writing a review. We're so pleased to hear that you had an excellent experience with us and that Alex was able to assist you so effectively.
5/5
GoogleWe've had a very good relationship with Michael Graham in the sale of our property. Their knowledge of the market in our area was excellent. Once a buyer was secured the team were there to help us smooth the path to a successful conclusion.
Thank you for your excellent review. We wish you well in your new home.
5/5
GoogleThere are estate agents and there are estate agents. The agents’ purpose in truth is to introduce the seller to the buyer and that should be it. However Michael Graham had advertised the property we fell in love with and from that point started a difficult and frustrating trail. The vendor proved to be extremely difficult to encourage to actually move and their choice of solicitor was questionable. From the initial offer we were clear that a significant time line was involved. This did not seem to concern the vendor or their solicitor, thankfully up stepped the guys at Michael Graham. To say that their involvement ensured the house purchase, is an understatement. They were aware of our situation and left no stone unturned to help us achieve the purchase. The level of communication was second to none and continual updates were either received or provided upon contact. The tireless efforts of Lee and his associates were instrumental in moving us forward with a vendor who seemed blissfully unaware that a time line was involved. The friendly nature and awareness of our concerns and situation gave us a level of understanding that made us feel as if they were a member of the family, taking the journey with us. To say that either of the members of their staff are welcome to come round anytime is an understatement. We will forever be indebted to them as without their assistance and persistence, our dream home would not be ours.
5/5
GoogleOur thanks go to Lee Barry for the excellent service he has given us in the sale of our house. After more than six months on the market and no offers, we decided that a change of agent was necessary. From the start, we were very impressed with Michael Graham's professional and enthusiastic approach and, in no time at all, much interest had been generated in our cottage, resulting in three very interested potential buyers. From offer acceptance through to completion, the sale has been managed extremely well. We have nothing but praise for Lee's work. Many thanks.
5/5
GoogleWe found the whole Michael Graham team provided us with a very helpful & efficient service from start to finish. Everyone came back to us promptly with all queries & even followed up with solicitors when needed, they helped us push through for a swift purchase which was just what we needed with a young family. Their proactive supportive service was much appreciated especially as we all know our national house buying process can be incredibly frustrating. Lee Barry in particular looked after us & it was helpful to have a dedicated member of the team as a go to, but equally everyone else helped out when needed :)
4/5
GoogleMichael Graham worked very hard for us. Through no fault of theirs we lost our first buyer but they sold our house for us again within 3 weeks. Effectively they had to do their job twice!PositiveQuality, Professionalism
Thank you very much for your kind words Jenny. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
GoogleDelighted with Michael Graham’s service. Was not an easy sale and they handled things brilliantly. A special thanks to Graham Robson and Isobel Orr for getting us across the finish line.
1/5
TrustpilotI have heard Mike Graham on many…
I have heard Mike Graham on many occasions complaining about Government spending on benefits, that in a civilised country are there to help our fellow citizens, who need help. If Mike Graham is so against a social civilised system, then he should go and live in the dog eat dog USA.
5/5
GoogleWe had a great experience with Lee Barry at Michael Graham. We bought our last two properties through Michael Graham and always found them to be professional, knowledgeable and friendly. Highly recommend.
Thank you for your 5 star feedback. We are delighted you received such a positive experience with Michael Graham.
5/5
GoogleExcellent service from everyone at the Aylesbury office. Sold my family home early this year as I requested; quietly and privately without publicity or marketing; and for the asking price.
Thank you for your feedback. We are delighted you had such a positive experience with the team at Michael Graham.
5/5
GoogleGood people, hardworking and ready to help you out to buy property.
4/5
GooglePositive experience with the Aylesbury team. Excellent marketing of our property, great photographs and brochure with a superb outcome on sale price.PositiveResponsiveness
Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
GoogleI deal with Luke regularly in his professional capacity and find him helpful and considerate of his clients with a can do attitude that helps get the job done.
Hello Marcia. We're pleased to hear that you're happy with us. Thank you for your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Michael Graham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
