Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA good experience!
We have just sold our property through Fine & Country - Diss branch - and purchased through a different agent (not locally) who will remain nameless. Talk about both ends of the spectrum!The F & C team, Chris(topher), Tania and Sue were great. Enthusiastic, good communication and lots of viewings in a short space of time, and we accepted an offer very quickly. As everyone knows these have been difficult times with the stamp duty chaos, but we still received good service. They could really teach the other agent a great deal about communication, efficiency and courtesy, and we wish we had been buying through them as well. Our thanks to the three of you.
Steve · 18 July 2021
Agent replied · 12 June 2024
Hi Steve, thank you for your feedback, Chris and the team in Diss will be so pleased to know their level of service was so appreciated. We wish you all the best in the future and hope to work with you again in the future.
★★★★★ 1/5
TrustpilotDreadful & Unprofessional
Dreadful & UnprofessionalOur experience with F&C Banbury has been consistently dreadful from start to finish. We don’t normally leave reviews but feel we have to in this case. Too many basic, unprofessional issues to list here. Even after we terminated the arrangement it still haunts us ….. months after they are no longer our agents they have re-added our property on their own website and on right move, which is clearly detrimental to our ongoing sale efforts via another agent. Astonishingly, when asked to remove it immediately they shirk responsibility and actually tell us that it ‘is nothing to do with them’. We are speechless - it’s on their website!Their ‘Gold’ service in our case was more like ‘Rust’. It’s odd that it’s an optional extra on their client agreement form but we were informed that it was obligatory to pay the extra for it. The sales percentage was more than double all local agents and we paid almost £1000 upfront for a shoddily produced and edited video and premium marketing that was in practice worse than others provide for free. Perhaps think very carefully before falling for the slick sales pitch. Good luck with selling your home whichever agent you use.
Al · 16 July 2021
Agent replied · 12 June 2024
Thank you for your feedback, we are sorry to hear that you have had a dissatisfactory experience with Fine & Country.In order for us to investigate the matter, please email complaints@fineandcountry.com your name and the details of your property and we will endeavour to resolve this for you.
★★★★★ 4/5
TrustpilotSam Funnell of Fine and Country
The marketing process used by Fine and Country is excellent. It was unfortunate that the Covid situation was around when our property went to market, thus slowing things down somewhat. The extension of the stamp duty period really created a rush that Sam and his staff handled really well. Good communication was their forte. A bit more expensive to use than your normal high street agents but in the long run worth it. Would recommend the Rugby branch. Thank you Sam
Brenda · 9 July 2021
Agent replied · 12 June 2024
Thank you Brenda for your review, the team at Rugby will be very happy to see this feedback. We are glad to see that Sam went above and beyond ensuring his communication was exemplary. Thanks again.
★★★★★ 5/5
TrustpilotBest estate agents by a mile!
I can't rate Fine & Country Rugby highly enough! I dealt with Claire Heritage as a purchaser and she was helpful and knowledgeable all the way. She kept me informed of progress at all times and I couldn't have wanted for a smoother transaction - and all in a really short time, too! I'm so thrilled with my new home and, having dealt with other excellent staff at the branch before (selling two houses), I was so relieved the house I bought was being sold through Fine & Country as I knew I'd be in good hands!
Sam · 8 July 2021
Agent replied · 12 June 2024
Thank you Sam for taking the time to review the service you received from Fine & Country. We are so pleased that Claire offered you the kind of support we strive for from our agents. I hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotFine & County Beccles ⭐️⭐️⭐️⭐️⭐️
Fine & County Beccles have gone above and beyond in all aspects of our sale. Rebecca was professional, knowledgeable and thorough when valuing & preparing the sale of our property. Nancy was brilliant in arranging appointments and conducting viewings. Cleverly managing around us working from home & having a dog! And Gabi was an complete superstar - she went to all lengths possible to chase our sale & purchase through. She committed time, day after day, to get our completion secured in just 7 weeks!Would absolutely recommend Fine & Country Beccles as agents.
Mr · 30 June 2021
Agent replied · 12 June 2024
Thank you Mr & Mrs Coby for your kind review of our Beccles office, I am sure Rebecca will be very pleased to read how happy you were with her professionalism. Nancy and Gabi will also be very pleased that they were able to provide you with a 5-star service. I hope you are very content in your new home. Thanks again for the review.
★★★★★ 5/5
TrustpilotThe Dream Team
Fine & Country's fees are at the top end but they certainly work for them & get results. Halina Day is 'on it' 24/7. She's 100% responsive & very supportive - & works hard to ensure both seller & buyer are well looked after, & the process runs smoothly. Her partner Richard Harper is extremely experienced & knowledgeable about the property market in general & the local area in particular. His historical knowledge is first class - area, land, even the architectural features of a property. All in all a dream team. Thank you both for a selling my property in a timely manner, & approaching some interesting challenges with a positive 'can do' attitude!
Karen · 28 June 2021
Agent replied · 12 June 2024
Hello Karen, congratulations on the sale of your property! We're so pleased to hear that you received great service from Halina and Richard at Fine & Country. They will be happy to read your lovely review. Thank you for sharing your experience with Fine & Country and we hope you will work with us again.
★★★★★ 5/5
TrustpilotThanks and gratitude…
In what has been a somewhat difficult and stressful journey from purchase to exchange and completion, we cannot praise enough the service we have received from Fine and Country. Tania, at the Diss office, had a relatively smooth role to play in arranging visits and negotiating a purchase price for which we were grateful.Once the baton was passed through to Philippa at after sales, we were in receipt of an exemplary service of the highest professional standard. Her engagement in providing us with information and updates was always reassuring and at a time where matters became difficult, Philippa went that extra mile to progress the sale to exchange, often assuming responsibility where other agents in the chain were less proficient.Enormous thanks and gratitude.
Malcolm · 17 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Fine & Country Diss. We will be sure to pass this message onto the team, who will be thrilled to know how satisfied you were with their professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotHighly Recommended Estate Agents, Professional & Reliable
We sold and purchased our properties through Fine & Country. Paula McCartney was extremelly professional and her hard work contributed for the sale to be completed within 2 months. The purchase of our new property was also very smooth thanks to her efficiency. We would highly recommend this company and will certainly use them again as I think they are top Estate Agents. We would like to say a big THANK YOU to Paula and the team at Fine & Country for a great professional experience.
Viviana · 17 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Paula at Fine & Country. We will be sure to pass this message onto the Paula, who will be thrilled to know how satisfied you were with her professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotLiz & Nicola F&C Rugby
Nicola & Liz represented both our sale and purchase, and I can safely say that they set the bar impossibly high for other estate agents. After finding our dream home, they helped us to sell our property within 2 weeks of listing, and went above and beyond to push both transactions through in a short timeframe (despite unprecedented market conditions). No query was too small nor too large, and invariably Nicola & Liz were already working on any issues which arose before I flagged them. Many thanks for your incredibly hard work!
Stewart · 16 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Liz and Nicola at Fine & Country. We will be sure to pass this message onto Liz and Nicola, who will be thrilled to know how satisfied you were with his professionalism.We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotFirst Class Professional Service
I found the sale of Scotgate Cottage seamless, from the first meeting with Chris Scott at the Diss Office to the ongoing discussions with Sue Croft. The asking price was discussed and agreed very professionally. The important thing was to find a vendor to continue and enjoy all the facilities the property offered. The photographer Sarah was excellent again very professional.I can only review my experience with the DISS office.I will use there services again !David
David · 15 February 2022
Agent replied · 12 June 2024
Thank you David for taking the time to leave a review for Chris and Sue at the Diss office, we are sure they will be very pleased to read your kind words.
★★★★★ 1/5
TrustpilotI travelled 5 and a half hours to view…
I travelled 5 and a half hours to view a property just outside Diss several days ago.
Ian · 1 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your experience with us Ian. We take all feedback seriously and appreciate you bringing this to our attention.
We understand that you have already been in direct communication with the office regarding your concerns, and we hope that you are able to reach a mutually agreeable resolution with them.
If you would like to discuss the matter further, please feel free to contact our marketing team at marketing@hq.fineandcountry.com.
Thank you again for taking the time to provide your feedback.
★★★★★ 5/5
TrustpilotEverything changed when we met Guy Simmons.
Everything changed with our plans to move to Oxfordshire the day we met Guy Simmons from Fine and County. Guy truly understood our perhaps unusual needs and was able to identify a property not yet on the market which was ideal. Guy has a network of trustworthy professional colleagues who addressed the conveyancing, survey, planning, building, rental agreements etc and he has an amazing degree of local knowledge and he became our go-to man for all aspects of the project which he worked tirelessly on to bring to fruition. Guy is always easily available and friendly and has great personal skills and is a great communicator and clearly very loyal and commited to Fine and County. We have now completed and exchanged on the property but Guy continues to help us with our building plans and I hope we will stay friends for years to come. Definitely top of his game!
Stephen · 8 June 2021
Agent replied · 12 June 2024
Thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Guy at Fine & Country. We will pass your lovely message onto the team, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again.
★★★★★ 5/5
TrustpilotAnita Adams property sale fixer
We put our sale into the hands of Anita Adams at Fine and Country Staffordshire knowing we were going into safe hands. Anita originally sold us the house over 20 years ago and her talents are simply unquestionable. We had struggled to sell initially with a local well known agent and their down comings were simply overcome by Anita. We hit various hurdles along a short timeline with a listed house ( sale agreed Jan 2021 and completed March 2021) Anita went above and beyond to make the sale happen and quite simply is the property sale fixer. Professional yet personable and an expert in a field she knows extremely well, I would recommend to anyone without hesitation.
Ellabellacindarella · 1 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Anita at Fine & Country. We will be sure to pass this message onto Anita, who will be thrilled to know how satisfied you were with her professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotHuge thanks to Richard at F+C Norwich…
Huge thanks to Richard at F+C Norwich for all he has done to ensure we managed to complete our house purchase. The professionalism and tenacity has been second to none.If it hadn't been for the persistence and constant communications of the estate agents in our extremely challenging chain, it us unlikely we would now be in our new home. Despite a number of hiccups over the past 9 months, the diplomacy, calm and clear communications from Richard and the teams working above and below, ensured we all stayed on track.....to completion. Phew! And thank you.
Jess · 29 May 2021
Agent replied · 12 June 2024
Hello Jess, congratulations on the purchase of your new home! We're so pleased to hear that you received great service from the team at our Fine & Country Norwich office. Richard will be happy to read your lovely review. Thank you for sharing your experience with Fine & Country and we hope you will work with us again.
★★★★★ 5/5
TrustpilotExcellent Emma at Fine and Country Brigg…
Emma Filer at Fine and Country Brigg was dealing with the sale of the property we have just bought through them. Although employed by the vendors, she has been fully on top of the transaction from start to finish, helping us to sort out issues with the chain, etc. and getting us over the completion finish line. We are very grateful to all of her efforts as I am now typing this from our beautiful new home. I will definitely recommend you to anyone wanting to move (I am never moving ever again!)Thank you Emma and the rest of the team at Fine and Country, Brigg.
Elizabeth · 27 May 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Emma at Fine & Country. We will be sure to pass this message onto Emma, who will be thrilled to know how satisfied you were with her professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotOur Dream Home Found at F&C Norwich!
We found our dream home with Fine & Country, Norwich and had our offer accepted on 26/9/20.We found we had joined the dreaded “chain” situation and after so many ups and downs, and 8 months later, we finally completed on our purchase yesterday.Throughout the transaction, Richard at F&C Norwich has been a legend! He worked tirelessly and proactively, particularly with the estate agents above and below his purchase, to ensure all buyers/vendors had clear clarity on what was happening and communicating this effectively.There were many times we thought our dream had disappeared..... But thanks to the part Richard played, our dream became a reality yesterday and we moved the 230 miles to start our next chapter!Thanks Richard and F&C Norwich. 🌟🌟🌟🌟🌟
Eira · 21 May 2021
Agent replied · 12 June 2024
Congratulations on the sale of your property! Thank you for taking the time to leave this lovely review of the service you received from Richard at Fine & Country. We will be sure to pass this message onto Richard, who will be thrilled to know how satisfied you were with his professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotAll round five star service! ⭐️⭐️⭐️⭐️⭐️
We sold our property through Sam Funnell at Fine & Country, Rugby. Sam was brilliant from start to finish, he was a step above every other agent we have ever dealt with on either the buying or selling sides. The whole experience was a breath of fresh air and it has restored our faith and opinion towards estate agents.Sam’s communication throughout our sale was excellent, he was extremely pro-active and always one step ahead. He was the driving force behind the sale, keeping everyone informed and everything on track.We cannot recommend Sam at Fine & Country highly enough, whether you are buying or selling you simply MUST use Sam Funnell and his team!All round five star service! ⭐️⭐️⭐️⭐️⭐️
Chelsea · 20 May 2021
Agent replied · 12 June 2024
Hello Chelsea, congratulations on the sale of your home! We're pleased to hear Sam from our Rugby office provided you with a five-star service and we will be sure to pass on your message to them. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
Trustpilot5 Star team!
I cannot praise the team at Fine and Country (Willerby) enough. They helped me navigate a very upsetting and stressful sale and went above and beyond to make the whole process as smooth for me as possible. I was kept up to date and informed every step of the way and any questions I had were answered as swiftly as possible. Alice was a life saver throughout the whole process and was compassionate and understanding through some of the bumps in the road. I highly recommend them all as a team. Huge thank you!
Roberta · 30 April 2021
Agent replied · 12 June 2024
Thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from the team at Fine & Country Willerby. We will pass your lovely message onto the team, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again.
★★★★★ 5/5
TrustpilotMike Warren was superb throughout the…
Mike Warren was superb throughout the sale process. Knowledgable, calm, reassuring with good advice. Always on the other end of the phone if needed (or WhatsApp) and was even working on our exchange and available to contact for an entire week whilst he was supposed to be on holiday. Personable guy, friendly and honest - a breath of fresh air and has made a stressful time a little more bearable. Many thanks Mike and all the team at fine and country Woodbridge.
Raheem · 29 April 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Mike at Fine & Country. We will be sure to pass this message onto Mike, who will be thrilled to know how satisfied you were with his professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 4/5
TrustpilotSale of family home
4 stars for Fine & Country but 5 stars for Sales Negotiator Alice. Fine & Country provided exceptional service from valuation to completion. Selling and moving home is stressful enough but covid and ill health of partner made it one of the toughest experiences I have had. Alice was there every step of the way, knowledgeable, pro-active but importantly understanding and compassionate, I cannot rate her highly enough. The team also deserve a mention, Linda, Nicky & Rachel were superb, fully cognizant of the position at all times and always willing to assist.
Mr · 27 April 2021
Agent replied · 12 June 2024
Congratulations on the sale of your property! Thank you for sharing the positive experience you had with Fine & Country. We will be sure to let the team know that you would highly recommend their service, especially Alice, Linda, Nicky and Rachel. We look forward to working with you in the future.
★★★★★ 1/5
TrustpilotSale of Somerleyton House
Sale of Somerleyton HouseWe have only once used F&C and were impressed from the start by Chris the Manager of the Diss office with his pleasant manner and efficiency. The start of Covid 1st lockdown interrupted our start but Sue efficiently organised the brochure etc in that time. Tanya and her team organised viewers from the start of June and we had over 20. Our buyer’s buyer had many troubles and we should have exchanged far earlier than we did. Tanya organised for the said person a good mortgage and continually chased him and it up.However busy they endeavoured to keep us up to date with the exchange; for all of us 7 months was too long!It was not their fault. Our buyers love the property
Customer · 25 April 2021
Agent replied · 12 June 2024
Congratulations on the sale of your property! We're so pleased to hear that you received great service from Chris at Fine & Country. Chris will be happy to read your lovely review. Thank you for sharing your experience with Fine & Country and we hope you will work with us again.
★★★★★ 1/5
TrustpilotBeware promises. No viewings and no Feedback
F&C sought us to market our property. It was already with another agent and gaining Viewings. Jack Rees promised a launch with an open day. This was cancelled as after 3 weeks not a single person had registered. Subsequent viewings (just 3 in 5 months) gave us not a single word of feedback.
Peter · 22 November 2025
Agent replied · 2 June 2026
We are sorry to hear about this experience Peter. This matter is being investigated further with the agent and we are awaiting his comments. Please could you email marketing@hq.fineandcountry.com so we can contact you.
★★★★★ 5/5
TrustpilotReally satisfied with Fine and Countrys…
Really satisfied with Fine and Countrys services. We dealt with Martin who showed us the property that we fell in love with and he made it happen! It was a long process as we were in a chanin but Martin and Claire always kept us in the loop about everything and kept us informed at all. I could not fault them in any way at all. Their customer service was perfect. Highly recommend Fine and Country
Lila · 6 January 2022
Agent replied · 12 June 2024
Hello Lila, firstly, congratulations on the purchase of your dream home. Please could you amend your comment to include the name of the branch you dealt with, so they can get the recognition they deserve. We wish you many happy years in your new property.
★★★★★ 5/5
TrustpilotWe would highly recommend Fine and…
We would highly recommend Fine and Country estate agents in Stamford. Jan and Ildi were so helpful in helping us to sell our home and found our dream home for us. Our sale was pushed through quickly to enable us to secure our purchase and we were always provided with regular updates and support during the conveyancing process. Also the brochure, marketing and photos provided for the sale of our home were amazing. We are very happy with the service provided and would use Fine and Country again in future if we ever decide to sell again.
Customer · 20 April 2021
Agent replied · 12 June 2024
Thank you for sharing your experience with Fine & Country. Congratulations on the sale of your home! We will pass this message onto Jan and Ildi who will be so pleased to read your lovely review. If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
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