Fine and Country reviews

★★★★★ 5/5

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Tom from Fine and Country Diss

Tom from Fine and Country Diss, has handled our sale patiently and professionally. There was clear communication from the beginning and we were updated from the sellers side of things throughout. The main office in Diss is friendly and accommodating, the manager even spent time going through TPOs with us and extra advice. We would highly recommend Fine and Country and are very appreciative for all their help in purchasing our family home, Tom & Sheree

Sheree · 26 April 2026

★★★★★ 5/5

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A BIG thank you to the Colchester Fine…

A BIG thank you to the Colchester Fine & Country Team, particularly Rachele, for their exceptional support in getting our sale and purchase over the line. Navigating a chain of six properties is never straightforward, but their responsiveness and persistent communication with the solicitors were key to securing a successful completion.

Steve · 15 September 2026

★★★★★ 5/5

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F&C West Malling were Fabulous

F&C West Malling. Absolutely Fabulous. So pleased we chose F&C. Michael, Emma and Karen were fantastic. Exceptionally professional every step of the way. Managed to secure full asking price from the first person through the door. Massive shout to Michael Commons who went over and above to get the sale over the line. Communication was second to none. Would always pick up the phone or respond to emails promptly. Managed a difficult situation at a stressful time when all around them others failed. They may not be the cheapest but they certainly are the best. It’s a false economy to go with alternatives. I would not hesitate in recommending them to anyone looking to sell. You will not be disappointed.

M · 2 January 2026

★★★★★ 5/5

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Brilliant team who care about their Clients

I have recently sold my house near Carlisle and was supported through the whole experience with the Fine & Country team in Carlisle . Their service and friendly but professional manner was 2nd to none. I cannot praise the whole team enough especially Rosie who went the extra mile. I would recommend them to anyone who is in the process of choosing an Estate Agent in Cumberland.

ELSIE · 24 March 2026

★★★★★ 5/5

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Professional and friendly

This year, I was in the position of needing to sell our beautiful island home on the death of my husband, a difficult thing to do. Chrissie Taylor at the Fine and Country Isle of Wight office was sensitive to this, and being a ‘newbie’ at selling a property (my husband had always taken on this role in the past), steered me through each stage of the process and gave me the confidence I needed that I could do this. She was friendly and very professional, prompt to respond to written or telephonic communication, and in a difficult market, helped me to land that elusive acceptable offer. This is where Heather Banning, the sales progressor took over, equally professional and responsive. Despite just two parties being involved, it was a challenging five months to exchange, but Heather was tenacious and kept up the pressure to get the sale over the finishing line, towards the end communicating almost daily with my solicitor, the buyer’s law firm and the buyer. She deserves a medal! I would have no hesitation in recommending Fine and Country Isle of Wight for their excellent, friendly and professional service.

Jane · 3 December 2025

★★★★★ 5/5

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This is the fourth house we have sold … and F+C did a great job.

This is the fourth house we have sold and was unquestionably the best experience we have had. We chose Fine and Country by spreadsheeting the SSTC numbers for all the estate agents in our area and they came top. This was confirmed by quality of the sales materials they generated: the prose was persuasive and the grammar faultless. All contacts were handled most professionally by Tom Spencer and his team and we were particularly grateful for the post-sales advisor Julie Vassar who would. always call us back and keep us in the loop.

Peter · 24 July 2026

★★★★★ 5/5

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Very professional Lancaster team

The whole team at Lancaster were very professional from start to finish. Although we were selling in a sluggish market they marked our property really well and gave us helpful and productive advice throughout. I would thoroughly recommend Fine and country to anyone selling a good quality house in the Lancaster area. Thank you

Nigel · 1 June 2026

★★★★★ 5/5

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Our experience with Tania and Tom at…

Our experience with Tania and Tom at the Diss office was excellent from beginning to end. They were both professional and helpful. Julie the After sales Manager kept us informed throughout the process with nothing being too much trouble. We would highly recommend them to anyone looking for excellent service.

Jackie · 29 May 2026

★★★★★ 5/5

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Simply the best

From day one, Natalie, Chrissie and Heather on the Isle of Wight have been brilliant. Consistently giving open feedback after the large number of viewings they generated aswell as being honest without over promising about the state of the market. They were also very supportive with me during the process up to exchange and then sale, as I’m not known for having a strong patience gene! They’ve been brilliant and the best team of agents I’ve ever had the pleasure to do business with; can’t recommend them highly enough.

Kim · 11 September 2026

★★★★★ 1/5

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Expecting good service!!

Having read the reviews, I genuinely thought I would be dealing with a professional company. It all started well with the Horsham office. The estate agent who came to value our property on 27th August seemed pleasant and professional, and left saying that he would be in touch soon. Unfortunately, that is where the professional service seemed to end. A week later, having heard nothing, I emailed and phoned asking for someone to contact me, but nobody did. Finally, on 8th September, I called again and was told that the agent would call me back after he had finished his current call. Two hours later, having still received no call, I contacted the office again. At that point, it felt as though there was simply no interest in having us as customers. If communication is this poor at the valuation stage, it does not inspire much confidence that communication would be any better during the far more important process of selling a property and for that reason we decided not to sell with Fine and Country. Overall, I found the response extremely unprofessional and very disappointing. It was certainly not the level of service I had expected based on the reviews I had read. I would advise anyone wishing to sell their property to look elsewhere for a professional estate agency.

Helen · 8 September 2026

★★★★★ 5/5

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Thanks Sheldon

Sheldon was a great help through the selling process particularly as only one of the family was living nearby the property being sold. We relied heavily on updates and his communication about status was always clear and reassuring. From our perspective he seems always to go the extra mile to keep the buyer on board and move the process forward.

Mark · 6 February 2026

★★★★★ 5/5

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First class service

Liz and Nicola from F&C Rugby provided a first class service throughout the process of selling my late father's house. They were very supportive and always happy to attend the premises, not just for viewings but when I needed to give other trades access (as I live 300 miles away) and in my opinion went above and beyond at every step. F&C were not the cheapest quote we had, but were worth every penny: their marketing was superb and quickly generated a lot of interest in the house (far more than we expected) which led to a good offer. They continued to be in close communication throughout the legal process, gave good advice, and diplomatically negotiated a couple of bumps in the process to ensure everything continued on track. Nothing was too much trouble - even helping to lift a stain out of the carpet which was discovered when the last of the furniture was moved out! I can't thank them enough for helping make an emotionally and logistically difficult process as smooth as possible.

Ellie · 22 May 2026

★★★★★ 5/5

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5 star performance

Genuine 5 star performance from Liz and Nicola at Fine and Country. The sales process was carefully and thoroughly explained. Our brochure and accompanying video were excellent. We received many viewings and offers leading to a successful sale. Communications were excellent throughout. We would not hesitate to recommend Liz and Nicola.

David · 8 July 2026

★★★★★ 5/5

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Chrissie Taylor

We just completed on our house with the cowes office Isle of Wight .. Chrissie Taylor was our agent . It was a very stressful move which took longer than expected due to lots of unforeseen Circumstances with our buyers but we got there in the end.. Chrissie was amazing making sure every step of the way we where informed. she was kind and calm when we clearly sounded like we where losing the plot. We have moved many times but have never been more impressed buy an agents commitment and dedication.. A huge thank you to all at fine and country Cowes especially Chrissie .. let the fun begin as we are now hoping to build a house ..

Caroline · 14 September 2024

★★★★★ 5/5

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Fine & Country North Wales were…

Fine & Country North Wales were proactive in their approach from the outset. The team were extremely efficient, answering all emails and phone calls promptly and often out of hours. This demonstrated their commitment to achieving a sale.They were friendly and genuinely empathetic to our requirements. We were particularly impressed by the breadth of their marketing strategy which demonstrated a level of imagination and skill which set them apart from other estate agents,We wholeheartedly recommend Fine & Country North Wales

Maureen · 2 September 2024

★★★★★ 5/5

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Amazing service!

Josh and Charlie at Fine and Country (South Bucks) recently helped us sell our house, and we cannot recommend them highly enough. From the very beginning, their friendly and professional demeanor made the entire process smooth and stress-free. They were incredibly supportive, always available to answer our questions and provide valuable insights. Their expertise and dedication were evident in every step, from the initial consultation to the final sale. Thanks to Josh and Charlie, we felt confident and well-informed throughout the entire process. If you’re looking for real estate professionals who genuinely care about their clients and deliver outstanding results, reach out to Josh and Charlie.

Fareeda · 2 August 2024

★★★★★ 1/5

Trustpilot

Quick to take money to try and sell…

Quick to take money to try and sell your house but massive lack of communication. Barely had any calls in 4 months from them such a shame. I know the market is a bit slow at the minute but I’m a true believer on just checking in with your customers

Samantha · 17 September 2026

★★★★★ 5/5

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Marie Christie was exceptional

I am pleased to recommend Marie for her exceptional services as an estate agent. Her knowledge of local history and the specific street was instrumental in guiding the purchase process to conclusion. Her ability to focus on the essential aspects of the transaction ensured a swift and smooth progression to exchange and completion.Marie’s advice on our potential property’s refurbishment provided a clear vision and her network of contacts was invaluable.I can state that her expertise and guidance were pivotal in securing the resources and the outcome, within budget. Her advice was highly commendable and was a significant factor in the success of our venture.

Tessa · 6 July 2024

★★★★★ 5/5

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Friendly and professional

We have just bought a house through Fine and Country in Hove. Matthew Higgins has give us exceptional service. Over the years we have not had the best of experiences with estate agents, so I am heartened to be able to recommend Matthew with no reservations. He was honest, friendly, helpful and dealt with any hiccoughs effectively, liaising with solicitors and our buyers when necessary and keeping us informed all the way through what is a stressful and expensive procedure. Thank you Matt.

Customer · 3 July 2024

★★★★★ 5/5

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The best estate agents we have used in Brighton

We cannot thank Lara enough for everything she did to help us find our new home. The moment she told us about the property we have now moved into, she immediately dropped everything to arrange a same day viewing for us, which really showed how dedicated and proactive she is.

Mary · 19 May 2026

★★★★★ 2/5

Trustpilot

Not the best service by far

Would I use F&C North Kent again? No. Would I recommend them? No.We used them because they were the agents for a property our daughter spotted in her village. We hadn't been thinking of moving, so we took them up on their offer of a slight discount: Christmas was coming and we didn't want to lose any time. They were absolutely clear that we were only moving to be near our daughter, and that we had to have 4 beds. and 2 baths.The first disappointments were how slow they were. We paid the £654 fee for the brochure but it took longer than we'd anticipated, due in no small part to the number of errors in the Drafts. The worst one was the location map they used; it showed us as being in a continuation of the lane which becomes our road. I explained that we are are definitely in X Rd. and not Y Lane. They 'corrected' the error by relocating our house a ½mile to the west! Never once did anyone ever apologise for the inefficiency, even when I commented that I felt that I should get a cut of the upfront fee for the time and trouble they were costing me. We didn't get the house we originally wanted and I gave a month's notice that we wouldn't be extending the contract. I was surprised when my daughter told me they were still marketing our house. I emailed all 3 email addresses and asked them to stop and to confirm that they had done do. They took it off their site but no one ever emailed me (I got 3 read receipts so I hoped that I would)I gave it 2 stars because Sarah was so good. But I've just remembered that when we finally got the brochure, there was quite a big error in it

Anne · 19 June 2024

★★★★★ 5/5

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Fantastic experience with F&C

We’ve had a fantastic experience with F&C both in Manchester and in London. Mr Arma Kang took care of us in Manchester and Ms Jo Parker took care of us in London, or more specifically near East Grinstead.Ms Jo Parker was fantastic to deal with, extremely professional and efficient. She had a team around her with a fantastic photographer, a fantastic videographer whom also did drone filming and a marketing team that produced the most amazing brochure, window and online material.As to Mr Arma Kang it was a very pleasant experience too. He was very helpful, professional and efficient.I can truly recommend F&C and especially these two agents.

Ewa · 7 June 2024

★★★★★ 5/5

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Dominique was a great support

Dominique was a great support, and answered all of my questions in a kind manner

Heloise · 28 May 2026

★★★★★ 1/5

Trustpilot

It just gets worse....

This is my third attempt at resolving the situation. Having been contacted by the local agent last Thursday and accepting responsibility via phone, he kindly agreed to go away and consider a contribution towards the invoice. I was feeling positive that a wrong was going to be put right. Having incurred a bill of £1,000 as a direct result of being let down by Fine & Country, I received an email today offering a £250 contribution to the bill, on the condition that I remove my 1 star review. An absolute insult. I simply asked that the wrong doing was rectified and that the bill was settled, following agreement that Fine & Country were at fault. The email goes on to state that a 1 star review is damaging for the business... I had no hot water nor heat in winter with a young daughter .... Fine & Country you need to shine a light on your ethical practice.

Elizabeth · 12 January 2026