Chancellors Aylesbury reviews

★★★★★ 5/5

Google

I recently worked with Orianne to find tenants for my property, and I am thoroughly impressed with her service. From the outset, She was professional, knowledgeable, and attentive to my requirements. Her communication was clear and timely, ensuring I was informed at every stage. She took the time to understand the type of tenants I was looking for and found a match quickly, minimizing any void period.

Shilpa · 13 December 2024

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

S · 31 August 2026

★★★★★ 5/5

Trustpilot

Jamie Woodman has been really helpful

Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.

Miss · 18 May 2026

★★★★★ 5/5

Google

Chancellors were fantastic to work with from start to finish! Our property was sold elsewhere in the end, however I can't stress enough the support we had in the whole process. Tom was proactive in checking in with us throughout and helped with any questions that we had. The weekly updates were great, feedback on viewings were given straight away and no pushy salesman tactics! Thank you to the Chancellors team and especially Tom for your professionalism. We will certainly be recommending you to our friends. Other local estate agents should take note on how Chancellors practise.

Emma · 12 April 2024

★★★★★ 5/5

Google

Thank you Chancellors Agency for giving auspicious experience during all proceeds to find a rental house. Especially, thank you Lillie to support me along the way,Chansllers Letting Agency exceeded my expectations in every aspect of their service. From the moment I contacted them, their professionalism and dedication were evident. The team guided me through every step of the letting process with clear communication and expert advice. They demonstrated a deep understanding of the market and matched me with the perfect rental property. Their attention to detail ensured a seamless experience, and I couldn't be happier with the outcome. I highly recommend Chansllers Letting Agency to anyone seeking a trustworthy and reliable partner in their property journey.

Jomon · 12 April 2024

★★★★★ 5/5

Trustpilot

Henley Chancellors Review

I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.

Mr · 18 May 2026

★★★★★ 5/5

Trustpilot

A review for Shelby Chandler-Wootton as…

A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!

Pete · 20 December 2025

★★★★★ 5/5

Trustpilot

Dan has been brilliant

Dan has been brilliant, very accommodating very polite and a pleasure to deal with

Sarah · 15 May 2026

★★★★★ 5/5

Trustpilot

Excellent experience

We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!

Fabio · 2 October 2026

★★★★★ 5/5

Google

I wanted to take a moment to express my sincere appreciation for the outstanding service I received from Lillie Kirkham at your agency. As a client, I believe it is important to acknowledge when exceptional service is provided, and Lillie truly exceeded my expectations. Lillie's professionalism, attention to detail, and commitment to ensuring a smooth and efficient process were evident throughout our interaction. From our initial meeting to the finalization of the rental agreement, Lillie consistently demonstrated a high level of competence and customer-oriented approach. I found Lillie to be not only knowledgeable about the properties and rental market but also highly responsive to any queries or concerns I had. Her prompt communication and willingness to go the extra mile to address my needs made the entire experience stress-free. I also appreciate the transparency and honesty in all dealings with Lillie. She provided clear and accurate information, fostering a sense of trust that is crucial in the real estate industry. Overall, my experience with Lillie Kirkham has been exceptional, and I am more than satisfied with the service she has provided. I believe that such dedication and commitment deserve recognition, and I am pleased to give Lillie and your agency a well-deserved 5-star rating. If you are looking for a letting agent who is not only professional but also genuinely cares about their clients, I wholeheartedly recommend Lillie Kirkham. Thank you once again for the excellent service, and I look forward to any future interactions with your agency.

Charaka · 13 March 2024

★★★★★ 5/5

Trustpilot

Franki is great

Franki is always very quick to respond and very helpful . She does a great job and I feel I can trust her.

Rob · 13 October 2026

★★★★★ 5/5

Google

Everything is smooth from the first call to follow up top notch reduced the stress thanks to Orianne. Regards Evelyn.

Gavin · 20 March 2026

★★★★★ 5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

★★★★★ 5/5

Google

Lillie was super amazing and patient with us. The whole moving process was wayyy faster than we would ever thought. She is actually very lovely and would make you feel welcomed.

Uwabuike · 15 August 2026

★★★★★ 5/5

Google

My agent Lillie was extremely nice and helpful. As a local she even gave me some insight and advice on things to do locally. Was a pleasure meeting her, and 5 stars to her, she really sold the place well to me. Only downside to the whole process was that I wasn’t a fan of the Lettings Hub, the referencing agency used by Chancellors. They seemed like a useless middle man that didn’t do much except extend the process. Didn’t seem super professional and their online reviews are terrible, so was quite uncomfortable sending them my personal details. Wish I could have just sent my documents and references to agent/landlord directly - sometimes simple communication is best, instead of outsourcing everything!

Tafsia · 12 February 2024

★★★★★ 5/5

Google

I found the team at Chancellors to be friendly, helpful and very responsive. Orianne was proactive throughout the process of showing prospective tenants and successfully letting the flat, displaying confidence and professionalism at all times. We are pleased with the outcome and look forward to an ongoing partnership. Recommended.

Andrew · 3 April 2026

★★★★★ 5/5

Google

Orianne at Chancellors in Aylesbury has been really helpful and efficient in finding a tenant for our property. She is very positive, enthusiastic and has a nice friendly manner. She is very good at her job.

Marie · 15 October 2025

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

★★★★★ 5/5

Google

I have been speaking to Grace from Chancellors since November 2023, she has been extremely efficient and supportive throughout the process. Her patience and professionalism are beyond compare. From viewing till the completion of the purchase she has been my guide. Answering my queries, keep me in the loop with the entire process. I would definitely like to recommend her services to all. Thank you Grace and Chancellors for making my 1st home purchase a reality.

Sonali · 13 March 2024

★★★★★ 1/5

Google

Please read this carefully before you even think of contacting them. I liked a property that was advertised by this agent, hence I contacted them. The phone was answered in a couple of rings by Sian who was the sales manager. She answered all the queries I had and spoke in a friendly manner. After I viewed the property and called to make an offer, the phone was again answered in a couple of rings. After a few hours I was contacted by James who said that my offer had been accepted however they will continue to market the property. I was not too happy about this as this was not standard practice, however James advised me once a survey was carried out they will take the property off of the market. I told him that if I pay for my searches it demonstrated that I was financially committed. He did not agree to this. James is actually a lovely person, however on this occasion I think he was following instructions from his senior colleagues. I thought paying for the searches would be quicker than waiting for a survey to be carried out, hence I could get the property off of the market quicker this way. I called back shortly and spoke to Sian and asked her to reconsider, after a couple of minutes she started howling at me, advised I was repeating myself and remarked, you have 5 mins to call your lawyer to pay for your searches and ended the call. What she meant was it was 4.55 and it will be 5pm in 5 minutes. I called my solicitors and they advised, without a memorandum of sale, I am unable to pay for my searches. The manner in which Sian spoke to me was absolutely appalling, she is prepared to say anything to get you off of the phone, I think she should not be working in customer service as words like empathy and politeness mean nothing to her. After I paid for my searches they did take the property off of the market, but after paying for my searches whenever I called them no one picked up the phone at the branch, it went through to an overflow team, whenever it was convenient for them they got back me. Before the exchange of contracts I decided to view the property again but no one turned up for the viewing, I got a written confirmation which explicitly stated someone will turn up but no one did. Once you are financially committed you are no longer a priority. This was absolutely appalling and disgusting. I waited outside the property from 2.30 pm till 5pm, called 10 times, sent 3 e-mails and no one got back to me. I wait for 2hrs.30 mins in the cold with my elderly mother and nothing. It was a 160 mile round trip, I came from south east London to Aylesbury. Whenever I called I got through to the overflow team who said someone from branch will get back to you and no one did. I asked for a call-back from a manager and asked for an explanation and compensation for time wastage. I got a call back from Lee the next working day, who was the area manager, who said they are unable to provide any compensation as this is down to an admin error and not the seller's fault. I was shell-shocked at his explanation. Please do not use these people as they will make you question your sanity. Couple of days before completion day, I called them, as expected I was unable to get through to them and no one picked up in a couple of rings as they don't care about me as a I am financially committed, they called me back on completion day to say although they shut at 6pm I will have to collect my keys at 4pm as no one will be in office after 4pm. Luckily I made the call, on completion day once I collected the keys from them, I looked up at the heavens and thanked god, by god's grace it was the last time I was in contact with them. On a positive note, I felt James was a very friendly person and a good agent other than that it was a very bad experience with them. Please avoid them. They may be initially friendly with you however once you are financially committed they will not care about you, I feel they may be short-staffed. Also, as explained before Sian should not be working in customer service. I do hope they improve but they have a long way to go.

Kushalbos · 9 November 2023

★★★★★ 5/5

Google

I had completed the contact us form on the Lettings website and within minutes, James had emailed with a property that matched everything I was looking for. The communication, viewing and move in went incredibly smoothly. The help I received was second to none and made a usually stressful situation, into one that was relaxed. I can’t thank James and P enough for all they’ve done and all they continue to do. It’s been 3 months and I’m still very happy.

Sian · 9 November 2023

★★★★★ 5/5

Google

My experience with viewings and the initial stages of securing my tenacy with Chancellors has been perfect so far. James has been really helpful with answering my questions promptly and providing all the information I have needed so far. Manny was also very helpful during my viewing, answering my questions, and giving me the time I needed to look around the property. We are really pleased to have secured the property and are looking forward to moving in soon. Would recommend Chancellors to future landlords and tenants.

Ba97 · 9 November 2023

★★★★★ 5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026