Trusted Agent profile · Aylesbury

Chancellors Aylesbury reviews

4.4

★★★★★ Great

456 reviews across 2 platforms

13 Market Square, Aylesbury, HP20 1TB, HP20 1TB

Chancellors's office in Aylesbury, at 13 Market Square, is rated 4.4 out of 5 across 456 reviews on two platforms, including 282 Google reviews rated 4.4.

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4.4 / 5

282

Reviews on Google

This office

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174

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.

1/5

Google

Please don't take letting properties from these people. They will rip you off after you vacate from the property saying it is not clean. I got affected from them saying cleaning required even though flat is clean. Please find the below pictures even though flat is clean, they want to charge from me. Not sure how can be cleaning charges be charged for this flat too.

Potu · 15 November 2025

Agent replied · 22 November 2025

Thank you for bringing this to our attention potu, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

5/5

Trustpilot

Chancellors look after my three flats…

Chancellors look after my three flats for a few years now. They are proficient and responsive. I am mostly in direct contact with Mr Andrew Jourdain and Mr Will Jones, both extremely helpful. The team has my grateful thanks and I highly recommend chancellors.

Shahram · 13 May 2026

Agent replied · 23 May 2026

We are so pleased to hear of your positive experience with our team over the past few years. We truly appreciate your kind words and recommendation!

5/5

Google

I have been speaking to several agencies for the past month looking for a place to rent. None of them had the time or patience to talk or guide us properly as we are not in the country. Thats where a simple enquiry on the website and James is there with his call. Professional and warm guy knows exactly what you need and ready to answer each and every simple question you have. Keep up the good work James and his team there.

Nikhil · 9 November 2022

Agent replied · 8 November 2024

Thank you Nikhil for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

The bookings viewing process was quick

The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us

Jasbir · 27 August 2026

5/5

Trustpilot

Tom has been totally professional…

Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.

B · 21 May 2026

5/5

Google

A great big thank you to Lauren at property management.Exceptional service organising an engineer to fix our washing machine.

MACCA · 15 October 2025

Agent replied · 15 October 2026

Hi MACCA, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Lauren Stearman.

We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current state of the housing market. We had great confidence in her comments and suggestions about properties and would highly recommend her to anyone seeking to buy or sell property.

P · 19 August 2026

5/5

Google

It's been a pleasure working with Chancellors particularly James and Richard at the Aylesbury branch from day 1. My property was rented out super quickly. James is a star! Very good communication and regular updates. We had 3 viewings in 3 days, and tenants agreed imminently. I would give more gold stars if there was! 5 stars all around! I recommend Chancellors for all rental needs.

Pratibha · 9 November 2023

Agent replied · 8 November 2024

Hi Pratibha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

While I did not end up with Chancellors, (luck of the draw really, they didn't do anything wrong) they have been incredibly helpful. Despite the fact that we ended up with another agency, they have made it extremely clear that that are still happy to help support us if our current property falls through. Extra thanks to Patrycja for keeping me updated and for checking in on a regular basis without feeling like I was being spammed.PositiveResponsiveness, Professionalism

Reece · 9 November 2022

Agent replied · 8 November 2024

Thank you for leaving us this great review Reece, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Trustpilot

I appreciate all the help and support provided

I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.

Ernie · 19 December 2025

Agent replied · 23 December 2025

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Trustpilot

I have used Chancellors for many years…

I have used Chancellors for many years as a Landlord. I can recommend them as a great company to work with. Recently i have been working with Chelsey Mitchell who has been extremely helpful and made my life so much easier. Many thanks. I also had dealings with Jason who has been very helpful too.

Mr · 21 January 2026

Agent replied · 22 January 2026

Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

an appointment for viewing a property was scheduled. Due to unforeseen circumstances, it became necessary to reschedule this appointment. The process of rescheduling revealed a series of unprofessional behaviors and systemic issues within the staff and management. There were instances of overt rudeness, including raising their voices and making sarcastic remarks when asked for clarification.

Syed · 11 June 2024

Agent replied · 8 November 2024

Hi Syed, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

I highly recommend Henry Smith From chancellor’s Aylesbury. He has been very quick responsive on all the millions of questions I’ve had and very very helpful with everything in general. He will guide you thru all the processing till the end. Thank you so much again Henry.

Darelle · 9 October 2024

Agent replied · 8 November 2024

Thank you so much for your kind words, Darelle! We’re thrilled to hear about your positive experience with Henry Smith at Chancellors Aylesbury. Our team is dedicated to providing prompt and helpful service, and it’s fantastic to know that Henry was able to assist you throughout the process. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Thanks again!

5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.

Mrs · 18 March 2026

Agent replied · 20 March 2026

We appreciate you sharing your positive experience. We're so glad to hear that our team member was professional and honest, and that you enjoyed your viewings. Thank you for your feedback.

5/5

Trustpilot

Ethan was lovely and very helpful.

Laura · 3 September 2026

5/5

Trustpilot

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Barry · 14 May 2026

Agent replied · 23 May 2026

We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!

5/5

Trustpilot

Shana was incredible

Shana was incredible.

Char · 21 January 2026

Agent replied · 22 January 2026

Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

Warren peach valued our house. Didn't know the area came across like a car sales man. He told me no sale no fee... however I know someone that was on the market with them. No commutation no Tuesday's call for an update. All they did on a Tuesday was ask me to reduce my price.surly.that is illegal. Calling. You callwd evey Tuesday to reduce. Warren plum more like it They handed in their notice and this company is NO WAY NO SALE NO FEE TJEY CHARGED 843 POUNDS FOR HIM TO LEABE HIS CONTRACTNegativeResponsiveness, Quality, Professionalism, Value

David · 9 November 2021

Agent replied · 8 November 2024

Hi David, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Trustpilot

Chancellors: Franki is a five-star manager

Chancellors manages my rented house. Whenever there are repairs to be done, I call up Franki (at their Oxfordshire Property Management operation), and she is always friendly, polite, and competent. If more management agents were like her, I think more people would want to rent!

Edward · 13 October 2026

5/5

Google

Patrycja Eichstadt has been outstanding in helping us search for a home. One of the few agents that took the time to understand our needs and really try and meet those needs. Patrcja was always in close communication and when I left a message she was quick to respond or call back. I can highly recommend working with Patrycja.

Justin · 9 November 2023

Agent replied · 8 November 2024

Hi Justin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

5/5

Google

We have been looking for a property for a few months now with little luck. James has been in touch regularly sending us potential listings and upon finding a place that suited, he was incredibly swift at getting agreement from the landlord and arranging a viewing. Exemplary service that I couldn't fault if I tried. Thank you!

Joe · 9 November 2023

Agent replied · 8 November 2024

Hi Joe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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