Alexander and Co Aylesbury reviews

★★★★★ 1/5

Trustpilot

I've had to give 1 star as i'm unable…

I've had to give 1 star as i'm unable to leave 0. Possibly the worst company we've dealt with. Absolute 0 care given about tenants. Don't reply to calls or emails, shocking customer service, avoid at all costs. You have been warned!!!! I would give a more scathing review but i do not want to invest anymore of my time in this poor company!!

Sam · 1 June 2026

★★★★★ 5/5

Google

I am really pleased with the service I have received from Alexander & Co, I needed help with letting my property out for the first time and I had Lara Wadey assist me, she took the time to explain the process and costs and made me feel good …

Amy · 16 January 2026

★★★★★ 5/5

Google

Am currently searching for a property and so far have had the best, most professional and clearest communication from Alexander and Co. Specifically from Hannah Slark who has been keeping in contact with me in regards to our property search and ensuring that all of our needs are met to ensure we find the most appropriate property. Considering we are new to purchasing our first home, I couldn’t have asked for anyone better to be helping us along this journey. Hannah is the only estate agent out of all in Aylesbury who has always responded to me promptly or gone out of her way to contact us in terms of our search and how it’s going. Thank you to Hannah! Look forward to hopefully finding our ideal property with you! Many thanksPositiveResponsiveness, Quality

Jamie · 24 August 2021

★★★★★ 5/5

Google

We have been renting a property via Alexander & Co for 2 years now and they provide a great service. Our property manager Amber has been amazing dealing with any queries we have, and getting them resolved so quickly. Always so friendly and always contactable when we need to speak to her. We wouldn't consider using any other company and highly recommend using them.

Emmett · 17 June 2023

★★★★★ 5/5

Google

Our experience with Alexander & Co was extremely positive, right from enquiring about the property up until completion and getting the keys they were extremely helpful and always informative and fast to respond, they made the whole process so simply and explained everything along the way, special mention to James M who was our personal point of contact for always being friendly, informative and going the extra mile with every step of the process in ensuring that our purchase was the best it could be!

Morgan · 2 June 2024

★★★★★ 5/5

Google

I would like to express my sincere gratitude to our lettings consultant, Tiago. From the very first contact, Tiago has been exceptional. He reached out to arrange a viewing for a property that we had not initially considered, and we feel incredibly fortunate that he did. Thanks to him, we discovered what turned out to be the perfect home for us. Tiago’s assistance throughout the entire process was invaluable. He demonstrated a deep understanding of our needs and worked tirelessly to ensure that all our questions and concerns were addressed promptly and thoroughly. His determination to help us find the right home was evident, and his friendly, professional demeanor made the entire experience stress-free and enjoyable. Thank you once again for providing such excellent service.

Noureen · 2 June 2024

★★★★★ 5/5

Google

A professional, personable, trustworthy agent we'd wholeheartedly recommend. If there was an option for 6 stars, Matt and team at Alexander and Co. earnt the additional one! From the outset, it was clear A&Co were a cut above the rest. We invited four different agents to value and quote to market our property for sale. Matthew was a breath of fresh air and it would not be over-egging the pudding to say he has restored our faith in agents. Everything was done as requested, professionally, and in a very difficult market due to the pandemic. Matt gave us regular updates, answered any queries pretty much instantly, and we really felt he understood our needs as a family. Matt is a friendly face and someone we'd be very pleased to bump into in the village pub and buy a pint for, were it open, but above this, he's a professional who takes his job seriously. The whole team are 100% committed to doing their best and I cannot rate them highly enough.

Julie · 17 June 2021

★★★★★ 5/5

Google

If you are looking at selling your property, I strongly recommend Alaxander & co best estate agents in town. Professional approach from the get go. All of the staff are friendly and helpful. Angela was amazing she couldn’t have done more to help us she went above and beyond. Even offered to take on extra, delivering paper work so we would complete on a very tight deadline. We are very grateful what a wonderful lady. Also Thank you to Hannah and Matt for all your help as well. Kind Regards AaronPositiveResponsiveness, Professionalism

Aaron · 17 June 2021

★★★★★ 5/5

Google

Our experience with Alexander & Co Aylesbury Estate Agents has been exceptionally positive, marking a memorable start to our first rental home in Aylesbury. Tiago, who showed us the house, was vigilant, humble, and polite. We really felt refreshed talking to him; he is one of the best persons we met while searching for our home. During our visit to the office, Lara greeted us warmly and offered tea and water, making us feel comfortable while we completed our paperwork. Zyreen was impressively quick in conducting the reference checks, ensuring a smooth and hassle-free process. The office itself is beautifully decorated, with a pleasant fragrance upon entry and a peaceful atmosphere among the staff. The thoughtful two-way path to enter the office and the charming sound of the bell that rang as we entered added to the overall delightful experience. Alexander & Co’s professionalism, efficiency, and welcoming environment have made our rental home journey in Aylesbury a truly pleasant one. We highly recommend their services

Zuhair · 26 May 2024

★★★★★ 5/5

Google

It’s my pleasure to get connected with Alexander & Co. I was trying to find the rented property in Aylesbury area and came across with Alexander & Co. Especially Lara Wadey helped me from end-to-end process to rent the property. The help from Alexander & Co. & Lara Wadey is immense. Thank you.

Malay · 17 February 2024

★★★★★ 5/5

Google

I had excellent, very prompt support from Ann-Marie. Always very helpful, friendly, professional and effective. And the sales team went above and beyond the call of duty, carrying out regular checks of my empty house, topping up the prepay electric meter for us and sending regular meter readings. Can't fault them. Especial thanks to Matt Wood. Exemplary service. Highly recommend Alexander & Co.

Ronald · 17 June 2023

★★★★★ 5/5

Google

We wanted to move to Aylesbury from London and we viewed a property through Alexander and Co, Marian was amazing and professional through the whole process. She had great depth of knowledge about the area and was very proactive with information and helpful. Also was so very helpful in making the decision on putting the offer. Thank you for all the help given and I would certainly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value

Shiran · 17 June 2022

★★★★★ 5/5

Google

We would like to say a huge thank you to the team at Alexander & Co, from the very first phone call they were polite & courteous when arranging viewing of their properties. The service has been impeccable from start to finish. If you’re looking for a personal service where they really listen to what you are looking for then look no further. They kept us in the loop with regards to viewings and any feedback and implemented their experience when needed in order to help us sale our property. We would like to say thanks to Lottie, Marcus & Gary for all of their help & support, and we would like to say a special thank you to James who has been amazing throughout nothing was ever too much and we really appreciate it 10/10

Nathan · 17 May 2024

★★★★★ 5/5

Google

We have been renting through Alexander & Co for many years now. Our property manager is now Lara Harding and things continue to work very smoothly. Lara is very easy to talk to, knowledgeable and gets things done quickly and efficiently. It is a pleasure to work with Lara.

Kim · 17 April 2024

★★★★★ 1/5

Google

The lettings department is a joke. I decided to pull out of a property over 2 weeks ago, now I am getting utility companies hounding me to set accounts up all because this place jumped the gun and shared my details WITHOUT going through referencing. I pulled out straight away and did not even proceed with the referencing stage, let alone give my details to complete it. Spoke to Olivia, Karen (who doesn't even know who her colleagues are when asking for them) and Lara H. All being muggy rather than sort it out. I've been more than patient with them and they've not told the truth. This is why estate agents are disliked, they're not helpful whatsoever. Been back and forth with them only to find they've not sorted anything out or cancelled the utilities like they said the would. My data was shared without my consent. Zero stars if I could. Avoid the lettings dept from the Aylesbury branch.

Chris · 17 April 2024

★★★★★ 5/5

Google

Such a quick and easy experience! Lara was especially helpful and so quick to respond to any questions we had!

Mel · 2 April 2026

★★★★★ 4/5

Google

Easy process in renting a property, first Initial contact was with Lara Wadey who booked me in for the viewing on the house, she was prompt and quick with this! We love our home and would like to thank Lara and her colleagues at Alexander and Co

Agata · 17 April 2024

★★★★★ 5/5

Google

Many thanks Lara Wadey for your prompt and efficient service at all times. Very happy to recommend you and the team!

Tim · 16 March 2026

★★★★★ 1/5

Trustpilot

The end of the tenancy cannot come soon enough

i've been supporting my parents in dealing with this company and their affiliated partners. I know the property industry has a very poor perception and my experience with them has made it very clear why this is. Lack of communication whether that be trying to speak with someone, response to email or just having a statement sent with no reasoning or context. They deduct monies for "free quotes" to the tune of several hundred pounds and do not respond when asked for clarity. on top of all this they seem to be ignorant of what information they have or need, make 11th hour demands for documentation and are somewhat economical with the truth. Look Elsewhere!

Steve · 3 December 2025

★★★★★ 5/5

Google

The team at Alexander and CO Aylesbury has been amazing in helping me find and lease my first flat. They made the process easy and trustworthy. I'm so appreciative of all of their hard work especially Tina, Lara Wadey, Karen, and Amber. Thank you to you all!

Sarah · 18 March 2024

★★★★★ 4/5

Google

Note for Tiago Goncalves, Aylesbury Branch I wanted to express my sincere gratitude for the outstanding support you provided in expediting the process for renting the apartment in HP21 area. Tiago efficiency and attention to detail made a world of difference, and I’m truly appreciative of the time and effort you invested to make this happen so quickly. From the beginning, your communication was both clear and reassuring, keeping me informed every step of the way. It’s rare to find someone so dedicated to making things as smooth and seamless as you did. Thank you once again for going above and beyond. It’s been a pleasure working with you, and I’ll be sure to recommend you to anyone looking for a top-notch agent. Regards, Surinder Singh

Surinder · 3 November 2024

★★★★★ 5/5

Google

I truly recommend this letting agency Alexander and Co. Very serious and professional. Special thanks to Lara Wadey who helped me through all the process and provide all the information and support I needed. I’m confident that I chose the right person. Lucian

Lucian · 17 April 2024

★★★★★ 1/5

Trustpilot

Dunstable branch - avoid at all cost

The below is regarding an experience with the Dunstable branch. Tom Spencer-Lewis lied about grant of probate being already in place when I made an offer on the property. After some delays, Gary Brooks tried to sell me a story about the sellers solicitors having trouble with the application due to issues with the death certificate, basically perpetuating the lie. I later came to know that the owner the grant of probate related to had passed away on the day the property went on the market - which obviously means the grant of probate could never have been in place at that poin in time. When Tom was confronted, not only did he deny everything but also threatened to tell the sellers to pull out immediately in a away that really shows his true self and lack of character. The branch manager was also aware of the lie. Laura Curtis (sales admin) is useless. These people only see the figures, despite the fake veil of courteousness that they cleverly use and will go to any extent to strike a deal. Julia was quite helpful but all I needed from her was a menial task. A quick chat with someone who used to work at this branch revealed their view is pretty much the same: bullish sales people who think they can do whatever they want, constant price pushing and mostly rude staff.

Tiago · 26 December 2023

★★★★★ 5/5

Google

We had the pleasure of working with Alexander & Co, and our experience couldn’t have been more positive! A special mention goes to James, who was absolutely fantastic throughout the entire process. From the very beginning, he was approachable, professional, and incredibly supportive, making what can often be a stressful experience feel smooth and straightforward. James consistently went above and beyond to keep us informed and was always available to answer our questions. His understanding and patience, especially during any delays, was greatly appreciated, and we always felt confident knowing he was handling everything with care. Thanks to the team at Alexander & Co, we’ve successfully moved into our new home, and we couldn’t be happier. We highly recommend them to anyone looking for an estate agent that truly cares!

Zain · 1 October 2024