Every review we hold for the Axminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant, professional and helpful service
We were really impressed by the high level of service provided by the team at Symonds and Sampsons in Poundbury. Ismay Bryne conducted a professional, considerate viewing of our (now) new house. We were then supported throughout the lettings process with quick responses, helpful replies and brilliant communication that took away any stress associated with moving house. We were impressed by the genuine approach to helping us find our new home and could not recommend the team enough. Thank you.
Phillippa · 1 September 2022
Agent replied · 6 June 2023
Dear Phillippa and Subitai, thank you for your kind words. We were delighted to be able to help you find your new home and wish you all the best. Kindest regards, Ismay, Lucy & The Dorchester Lettings Team.
★★★★★ 1/5
TrustpilotDo not recommend
When we enquired about a property over the phone, the staff were really unhelpful and unmotivated to show us the property. It wasn’t until my partner rang that they decided to give us a viewing after a “last minute cancellation”. When viewing the property, the agent failed to be able to answer simple questions and clearly didn’t know anything about the property, despite having the leaflet in her hands! She made sarcastic comments and rushed us around the property. When we were discussing our options and how we felt in the garden, she came over and rudely interrupted by sarcastically asking if we were done. I would not consider using these agents when selling my property and they do not seem motivated or invested in serving their clients!
Lilly · 22 August 2022
Agent replied · 6 June 2023
Symonds & Sampson welcome and encourage feedback from our clients. We do not enter into dialogue on public forums, but will investigate the issues raised in a professional and most importantly, confidential manner. Please refer to our website for the appropriate course of action or contact your local office and we will do our utmost to address your concerns.
★★★★★ 5/5
TrustpilotCaroline and the team in Beaminster…
Caroline and the team in Beaminster provided an excellent, professional service and successfully sold our late Mother's bungalow. They were responsive, proactive and kept us fully informed of progress. Thanks go to the team!
Richard · 13 May 2022
Agent replied · 27 August 2023
Dear Richard, thank you for your kind words. It was a delight to act on your behalf through the sale, and we were all very pleased to have such a great outcome. Very best wishes from Caroline and all the Beaminster office team
★★★★★ 5/5
GoogleWe chose to engage Symonds and Sampson over the other three estate agents because of their genuine interest in the property we were selling. Their advice was sound and and their attitude always friendly and professional. We were impressed with the efforts of the whole team who always treated us with courteousness and were all up to speed on our property. I can thoroughly recommend them without any reservation.
David · 6 August 2023
Agent replied · 31 May 2023
Thank you so much for your kind review David. Best wishes from the Axminster Team.
★★★★★ 1/5
TrustpilotSturminster Newton.
Sturminster Newton.As buyers of an expensive property, we were never made to feel, welcome, important or valued.Throughout the conveyancing process the “negotiator” came across as aloof, disinterested and was rather dismissive.After exchange of contracts, we received some rather curt emails directing any enquiry we had, back to the solicitors. In the process making it obvious, that the “fee was already secured, so why bother”.Come completion day, the final insult was, no communication regarding completion or collection of keys. We went to the offices and requested the keys and were disgusted our contact, more or less chose to ignore us, for no particular reason. They did manage under gritted teeth to say “congratulations”.On such an exciting day and after such a long wait, we deserved better !Something to remember for the future. We certainly couldn’t recommend or would consider instructing on any of our future portfolio sales or purchases.Disappointing to say the least.
Mark · 29 July 2022
Agent replied · 27 August 2023
Dear Sir, Our team are now in contact with you directly regarding your experience and therefore will continue to correspond with you privately on this matter. Kind regards, Symonds & Sampson
★★★★★ 5/5
TrustpilotGood professional service
We recently bought through auction and are happy with the professional and efficient service we received from Graham and the auction team and also the Bridport office. We would recommend Symonds & Sampson and will use their services again in the future.
Tracey · 18 December 2024
Agent replied · 4 October 2026
Dear Tracey,
Thank you for your kind words. The auction process can be somewhat daunting, but we were delighted to help demystify the process, guiding you to a successful and hopefully enjoyable experience! We wish you the very best and hope you thoroughly enjoy your new house,
Best wishes from Graham, Dan and all at Symonds & Sampson
★★★★★ 5/5
GoogleWe found our forever home with Symonds and Sampson, we had been looking for quite a few months. They made the process smooth and easy, getting back to our queries quickly and it was no trouble for them when we asked to view the property again so we could measure up. They even gave us a goody bag on the day of completion, very sweet of them.
Julie · 30 August 2023
Agent replied · 31 May 2023
Thank you for your kind review Julie, it has been a pleasure helping you find your forever home. All the best from the Axminster Team.
★★★★★ 5/5
TrustpilotFeedback
Levi Musselwhite was very helpful with our search for a rental property. She went above and beyond to give us excellent advice. Symonds and Sampson are consummate professionals. I would happily recommend them.
Natalie · 26 April 2022
Agent replied · 27 August 2023
Thank you so much for your kind words, it has been our pleasure to assist you and we wish you all the best for the future. Kind regards, Levi and The Blandford Lettings Team
★★★★★ 1/5
TrustpilotRude and hugely unhelpful I would not…
Rude and hugely unhelpful I would not recommend! You really need to improve your customer service and phone manner!
S · 16 September 2025
Agent replied · 26 September 2025
We are sorry to hear that you haven’t had a positive experience with our firm. As we said in response to your previous review, we cannot locate your name on our system, however, we would welcome the opportunity to help you if you would like to contact Daniel Magee on 01308 422092 or dmagee@symondsandsampson.co.uk, we will do all we can to assist.
★★★★★ 5/5
TrustpilotThey stuck with us for 2.5 years of a…
They stuck with us for 2.5 years of a very difficult sale, never pressuring us to reduce the price to 'fire-sale' level and continuing to offer it and show it to new customers. Daniel Magee in the Bridport office was always extremely helpful and supportive and, with the help of his very good office staff, ensured we got the best sale we could in the current market.
John · 23 August 2023
Agent replied · 27 August 2023
Thank you for your lovely review John, we wish you all the best.
★★★★★ 5/5
TrustpilotReliable and customer focused!
The team that worked with us to relocate was amazing they made our dream a reality we are so happy in our new home and they took away a lot of the stress towards moving here, always kind and very helpful, on the ball with chasing up any last little details absolutely recommend the company to anyone!
Dominique · 5 April 2024
Agent replied · 24 August 2024
Dear Dominique, Thank you for your very kind words, we were delighted to have been able to help you and your family find your new home and we wish you every happiness living in Martock.Best wishes from Trudi, Karen and Gemma, the Yeovil lettings team
★★★★★ 5/5
TrustpilotAcquiring a property to rent
Ismay was very helpful throughout the process of acquiring a property to rent. It was a very smooth process. I recommend Symonds & Sampson.
Ludger · 24 March 2023
Agent replied · 27 August 2023
Thank you for your kind review, best wishes from the team at Poundbury.
★★★★★ 5/5
TrustpilotGrade II Listed Building Sale in the heart of Bridport town centre. rt town centre - My wife and I have recently sold a…
My wife and I have recently sold a grade II listed building through Symonds & Sampson Bridport office. Throughout the process the service provided has been extremely efficient and professional at all times.Negotiations, whilst challenging at times, were handled superbly well by John Wilson, with the utmost care and consideration of all parties involved. His communication skills were first class and he was always prepared to go the extra mile. We have no hesitation in recommending all of the hardworking staff at the branch - well done!RB & WM Jones.
Roger · 17 May 2022
Agent replied · 30 September 2023
Dear Mr Jones, Thank you so much for your kind words, it has been our pleasure to assist you with your sale and we wish you all the best for the future. Kind regards, John & The Bridport Sales Team
★★★★★ 5/5
GoogleAs a purchaser, we received excellent advice and service from Rickey and his team, which was especially valuable as we were moving from a different area. Their communications were clear and concise, and we would certainly recommend them.
Peter · 30 May 2021
Agent replied · 31 May 2023
Dear Peter, thank you very much for your kind words. We hope that you are settling in well and enjoy country life in Devon. We wish you every happiness here, best wishes from Rickey and all the team in Axminster
★★★★★ 5/5
TrustpilotGreat team, friendly and reliable
I truly appreciated the excellent service, commitment to the client and sound professional advice in managing and then selling our land.
OldTowner · 22 August 2025
Agent replied · 4 October 2026
Thank you for your kind review, we are pleased to have been able to help. Best wishes from all the Symonds & Sampson team
★★★★★ 5/5
TrustpilotSymonds & Sampson Expertise
Symonds & Sampson were extremely helpful the whole way through my property purchase process. The staff members were extremely efficient and so helpful at all times. Can't thank you enough. R.Gower.
Richard · 1 May 2025
Agent replied · 4 October 2026
Dear Richard, thank you so much for your kind review, we’re glad you were successful at auction and would love to see what you do with the house! Best wishes from Mark and all the team
★★★★★ 5/5
TrustpilotChloe and Rosie were both hugely…
Chloe and Rosie were both hugely helpful and responsive to phone calls and emails. All staff I spoke to were very friendly and happy to help. Very impressed with overall service purchasing a house through Symonds and Sampson.
Rachel · 12 May 2021
Agent replied · 27 August 2023
Dear Rachel, thank you very much for your lovely words. It has been a pleasure helping you both and we wish you all the best in your now home. King regards from all at Symonds & Sampson.
★★★★★ 5/5
TrustpilotI dealt with Giles and Anabel from the…
I dealt with Giles and Anabel from the Sturminster Newton branch and they have been brilliant throughout my house sale. They kept up communications all the way through and were very thorough. Thank you! I would definitely recommend!
Sophie · 21 April 2021
Agent replied · 27 August 2023
Dear Sophie, thank you very much for your kind words. It has been a pleasure to assist you and we wish you every happiness in your next home. Best wishes from Giles, Anabel and all the team
★★★★★ 5/5
TrustpilotGreat communication
Great communication, very pleasant staff who listened and worked with us to achieve a result. They worked very hard for us. Would recommend!
Nick · 26 July 2025
Agent replied · 4 October 2026
Dear Nick, thank you for your kind words. It has been a pleasure helping you to find a tenant. Best wishes from all the Bridport Lettings team
★★★★★ 5/5
TrustpilotJeremy and the Symonds and Sampson team…
Jeremy and the Symonds and Sampson team in Yeovil managed our house sale with friendly efficiency and professionalism. They dealt superbly with some challenging situations that arose along the way. We would use them again (but hopefully won’t have to!) and recommend them to others.
JAndrews · 16 October 2024
Agent replied · 23 October 2024
Dear Janine, Thank you for your kind words. We are delighted to have sold your lovely house in Yeovil and even more happy that you found your dream bungalow through us, too! Many congratulations, and thank you again. Best wishes from Jeremy and all the Symonds & Sampson team in Yeovil
★★★★★ 3/5
TrustpilotBetter for vendors rather than purchasers.
I feel if you are selling rather than buying you perhaps get a better service from this agent. And perhaps we were unlucky that the initial lady we dealt with was very good. Once she moved on I wasn't impressed if I'm honest.A couple of times we asked them to query something with the seller and received no response at all. Not even a courtesy call to say they weren't able to obtain a response.Thankfully our purchase went through despite our unanswered questions so a happy ending for us.
Elaine · 17 April 2022
Agent replied · 6 July 2023
Dear Elaine, Thank you for taking the time to review our service. We note and appreciate your comments. Meanwhile we hope you are settling in well and enjoy your beautiful new home. Best wishes from all the Yeovil office team
★★★★★ 5/5
TrustpilotDaniel Magee gave us confidence from…
Daniel Magee gave us confidence from the beginning of the selling process .We liked his attitude towards securing the top price for the seller .Many Agents are keen to please the buyer ,as an early and negotiated price can provide an easy result .The approach of setting a demanding price and be prepared to reduce ,if the market stalls, is preferable to starting low and struggling to increase to satisfy the vendor. We suspect the price achieved will represent the high tide of the current racy market. It was a pleasure to deal with Daniel and Naomi during all the excitement generated by Ilchester Estates-surely one of the last feudal outfits of the land .
K · 4 April 2022
Agent replied · 6 June 2023
Dear Mr Harding, Thank you for taking the time to review our services. We are delighted that you were so pleased with the service we provided and wish you the very best for the future. Kind regards from all the Bridport team
★★★★★ 5/5
TrustpilotGreat communication and service
We felt that Matthew at the Beaminster office listened carefully to what was important to us and then helped us acquire the most perfect house. Communication right through to completion was excellent and our thanks also go to James and Jane in the Beaminster agency for their part in the transaction. A great team - highly recommended
Jules · 18 February 2024
Agent replied · 24 August 2024
Dear Julie, Thank you for your kind review. We all wish you the best of luck in your new home and look forward to seeing you around the town. Best wishes from Matthew, Caroline, James and Jane
★★★★★ 5/5
TrustpilotThanks to Stuart and his team
Thanks to Stuart and his team, I had an effortless house sell that went through very smoothly and quickly. Highly recommended Symonds and Sampson for their professionalism and responsiveness throughout. Thank you!
Rebecca · 9 December 2021
Agent replied · 27 August 2023
Dear Rebecca & Emma, thank you for your kind words, we are delighted to have sold for you and that you were pleased with our service. Best wishes from all the team in Dorchester
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