Gleeson Homes Cumbria Aspatria reviews

★★★★★ 5/5

Trustpilot

Excellent service

I can honestly say my wife and I have had such a good experience buying our first home from Gleeson. Before settling with Gleeson, we did a market survey which revealed they had the lowest priced houses in the area we wanted. It took just a couple of weeks to seal the deal and move in, and I have been impressed with the quality of the house and also it's large-sized garden space. We've been living in it for 2 months plus and have no complaints so far.Also, Megan, the sales executive in the sales office at Hillcrest Gardens has been really friendly, helpful and informative throughout, always responding to emails quickly. I would definitely recommend Gleeson.

Christopher · 1 April 2024

★★★★★ 5/5

Trustpilot

5 stars for Karen at Gleesons safari in Knowsley

Myself and my partner first went into gleesons safari last year (2023) when we first started saving. Karen was very helpful and advised us on plots that would be available for the end of 2024. Karen has since kept in touch and followed us on our savings journey, and we have now reserved our plot on gleesons safari, thanks to Karen with all her help and patience. Completion for our property will be September! We have reserved the plot that Karen actually circled last year - meant to be! Thank you Karen for all your help, we are so excited to buy a gleesons home xx

Lauren · 30 March 2024

★★★★★ 5/5

Trustpilot

Early days but brilliant so far!

We have just started on our Gleeson journey and so far it has been excellent!I am navigating a sensitive subject trying to move my dad from our family home of over 40 years into something more manageable, and Josh has been incredibly supportive and sensitive to this situation for which I’m very grateful.The support, responsiveness and professionalism has been fantastic -he is a credit to Gleeson and I am hopeful we can keep our momentum and get my Dad into a new home and settled very soon.

Dr · 26 March 2024

★★★★★ 5/5

Trustpilot

Everyone has gone above and beyond

This is going to be long: TLDR? Gleeson have been outstanding in our home purchase from start to finish.We reserved a Blessington on Calluna Grange, Cumbria, in July last year, after putting our house on the market in April.We had been determined to get into one of the Blessingtons on this estate since late March when we first saw the show home. We love the house design and we love the estate and it's location.Once we managed to get the offer on our house, we quickly moved on Plot 16, and had a great day with Emily and Joe choosing our options.Everything was going well, and we stayed in touch with Pauline (who had taken over from Emily) in the sales office, getting updates on build stages.Come September, and a couple of days before we were due to exchange contracts, our buyer lost her buyer, and our chain collapsed. We panicked a little, especially as we'd already paid over £2,000 in extras deposit (we went a bit mad on extras). However, Pauline was very reassuring, and said we'd have time to find another buyer.And we did find another buyer. By now, we were getting to the point where the completion date would be when the build actually completed, mid December, so that was saving us some money on storage etc. This was a good thing, as we had to accept a lower offer.Come the start of December, and a couple of days before exchange of contracts, and our buyer lost her buyer, and the chain collapsed.Yep, same thing all over again.Again, Pauline spoke to her supervisor (who I will appear later in this story), and they agreed to give us even more time to find another buyer. We especially appreciated this as the hose was now complete and ready for someone (hopefully us) to move in.So, January comes to an end, and we find another buyer. The process kicks off again.A week later, our buyer changes his mind... supposedly because the garage ceiling was too low!At this point, we switched to part-ex.This process turned out to be quite stressful as well, but largely down to the fact that my solicitor hadn't done this before, and there was some confusion about where funds would come from etc. It was also at this stage that Pauline's supervisor, Lauren, massively stepped up. I don't have enough space to say all the good things I need to say about Lauren. Without her, I have no doubt we wouldn't have got the the end of the process in one piece.So, finally, completion day arrives, and we get a call from Lauren, saying it's happened, all gone though, and she'd be waiting for us with the keys. This was 11AM, as we were driving up from Manchester, so this was a superb end to very stressful and long process.So, now we are in...Our initial impression of the house was entirely, and extremely, positive. And that hasn't changed.I'd seen new build snagging surveys on YouTube (each for them!), and was concerned... especially as Gleeson over the past couple of years, had a poor reputation amongst professional snaggers. So I hired one (one from YouTube in fact).They carried out an extremely thorough survey, and the worst thing they found was a chipped roof tile.Sure, they raised 71 snags, but I think they just wanted to make me feel I'd got my money's worth. When I came to log the snags with Gleeson, there were only 22 I was concerned about, and most of those were cosmetic, and easily addressed.Now, here's the incredible bit...Gleeson figured out I'd had a professional snagger, and asked me if I was willing to share the report, which I happily did. Rebecca (after sales person) and Shaun (contracts manager) then met up with me, we went through the report together, and THEY convinced ME to log more of the snags!I work in an service industry, and my company is always talking about 'customer centricity' and 'delivering delighters'. Way to go Gleeson!We still have a few snags outstanding... but the meeting was only yesterday, so that's to be expected. Even during the meeting, though, whilst Rebecca was talking to us Shaun (with permission) walked round sorted out about half a dozen before he left!I'm going to guess that internally, Gleeson have some kind of improvement drive going on. I've seen it in companies I've worked for. If that's the case, boy is it working! There is literally nothing more I could have asked from anyone in the process, and it's fair to say that every single person I've dealt with has gone way beyond my expectations.Because of the overall stress of dealing with solicitors, and dealing with house buyers, I don't think I'll ever move house again. But if I did, I would definitely try to find a Gleeson new build wherever I was going.

Phil · 22 March 2024

★★★★★ 5/5

Trustpilot

Thank you Olivia

I would like to thank Olivia in the customer care team at Gleeson Homes for her support this morning. I had an urgent plumbing issue as my kitchen ceiling was leaking from the upstairs bathroom. After not really getting anywhere with calling, I emailed into Customer care team and Olivia emailed me back straight away and then followed up with a call, I told her my issue and she arranged an onsite manager / plumber to come and sort this straight away. He was around within an hour of Olivia calling. Olivia was really friendly on the phone and reassured me that it would be sorted.5 🌟 for you! Liam

Customer · 12 March 2024

★★★★★ 5/5

Trustpilot

Fabulous Sales Experience

We have just reserved our new home at Carrwood park and our experience so far has been absolutely amazing.The entire credit for this goes to our sales team contact person - Sarah. Oh what a lovely person she is! The patience with which she has answered all our queries and explained the bits and nuances of our upcoming property to us, is worth appreciating. She has been highly supportive and her detailed knowledge has helped us a lot in making decisions and getting us on the property ladder.Thank you Sarah! You are a star!

Ritesh · 10 March 2024

★★★★★ 5/5

Trustpilot

Beautiful property and welcoming staff

We visited the Model Walk development yesterday, it was a speculative visit as we are just seeing what is out there at the moment. Tina was wonderfully welcoming and took the time to show us round the show houses and talk to us about the best options for us considering our current selling situation. Tina was very knowledgeable and was very passionate about the properties and the development. The property we viewed was beautiful, we love that there is a dining room area and a utility room. Both are often neglected in modern builds. Unfortunately, the area isn’t where we see ourselves living but I wish we could pick up the development and put it some place else. Along with Tina too! We will be keeping a close eye on future Gleeson developments in the hope that they build in an area more to our liking.

ANGELA · 4 March 2024

★★★★★ 2/5

Trustpilot

Think very long and hard before buying

I posted a review before, and took it down at Gleeson’s request as they agreed to look into my insulation. That was three months ago and so far all they have done is drilled two sets of holes in my walls and taken a brick out to tell me there’s insulation there… we knew that. The problem is that the house is cold when the outside is near or below zero, and the boiler is up full all day. It’s 21 degrees at the thermostat and 17 on the sofa 10 feet away. The walls are cold and it’s minus 1 inside the back door. They have procrastinated now until the weather is improving, ignored thermal camera images, and refused to change trickle vents that - even when closed - let a howling gale blow through the house. They patronise me with banal ‘customer service’ excuses as if I’ve never owned or lived in a house before - meanwhile my gas bill is far higher than my previous badly insulated 1930s house. Add to this, the leaks, the cracks, the lack of drainage in the back garden that took months to fix, and the general poor fit and finish, and I can’t recommend them less I’m afraid. I can’t get a final response so I can’t escalate to the NHBC, either.

Mr · 28 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service @ The Pastures

We recently brought our first home at The Pastures site in Bilsthorpe. Mary in the sales office made the whole process smooth and stress free - perfect for first time buyers! She was friendly, informative and happy to answer all our questions. She regularly kept in touch to give us updates during the buying process and we went from reserving to being home owners in 8 weeks (meaning we were able to spend Christmas in our new home). A huge thank you to Mary and all involved at Gleesons.

Emily · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

We are in the process of purchasing the first property on the Shorelands in Skegness. I cannot express enough how amazing the sales executive Liam Connelly is. He has been attentive, informative, professional and friendly throughout our purchasing time and am sure will continue to be until our move in date. Liam keeps us up to date weekly and is very through paying full attention to detail when choosing extras etc. Highly recommend Gleeson and we are excited to move into our beautiful new home. Cannot thank Liam and all the team enough.

Roger · 24 February 2024

★★★★★ 3/5

Trustpilot

Buying a house with Gleesons

We purchased a house with Gleesons and Mary George was our sales executive throughout our time reserving and when raising any issues following our completion. Mary was fantastic and she made the experience of buying a house less stressful. Anyone who has had Mary or has Mary in the future is very lucky.Although, we have had some snags with our home, Chris who was the assistant site manage initially and then Rich who was the assistant site manager after were very good to rectify any issues. Both Chris and Rich are now on different sites. My only negative with Gleesons is we have an ongoing issue with our en-suite which has not been rectified to date and this does not appear to be a priority at this time for the current site team as there is still building on our site.

Eleni · 22 February 2024

★★★★★ 5/5

Trustpilot

Great Staff!

Jon has been our sales executive from midway through our journey to now (about to complete) he is absolutely amazing! Jon has always remained professional but personally as a client I feel I have really been able to put my trust into him. Always given reassurance when needed and even though we have had a bumpy ride Jon has made our home buying Journey a lot less stressful. Anyone buying with Gleeson in the future if you ever come across Jon then you know you’re in the right hands!!!

Emilie · 22 February 2024

★★★★★ 5/5

Trustpilot

Mary George, The Pastures - Phase 2, Bilsthorpe

Fantastic service from Mary George from start to finish. I had to be out of my rented house and had been struggling to find anywhere because I have a dog. I went to an open day to look at a shared ownership Gleeson house at The Pastures. Mary was with me on my journey from start to finish, keeping me up to date on everything that was going on, answering any questions. She made my experience so much less stressful and I was in my new home within 11 weeks, just before Christmas. So far very few snagging problems but they have been dealt with promptly by Mary and the site team.

Kim · 19 February 2024

★★★★★ 5/5

Trustpilot

Fantastic all round experience

Had a fantastic experience from start to finish with Gleesons.It was a very emotional time for me following a break up and I needed a quick turn around but it was my first experience buying a home so I was clueless. Mary made the whole experience stress free and went above and beyond for me, along with Declan who has been endlessly helpful even after my move in date. I had no issues with the house itself and communication was fantastic from start to finish. I cannot thank the team enough for making my experience an exciting and stress free journey

Beth · 17 February 2024

★★★★★ 5/5

Trustpilot

Mary George The Green Blidworth

Mary George, the Sales Executive at The Green in Blidworth made my whole buying experience of my property an exciting joyful journey. She was always helpful in person and on the telephone, keeping me updated on the progress of things, reassuring me when I had any concerns. Although always professional she also made me feel totally at ease with her and her confidence in Gleesons made me confident too and I am now happy home owner and Mary started me on that journey and through to the end . She is a credit to not just the company but to herself.My experience was in 2023 moving in June

Sharon · 16 February 2024

★★★★★ 5/5

Trustpilot

Gleeson homes leading the way.

We are waiting on a Gleeson development in our area of Doncaster to start building which will hopefully be this summer and myself and my wife are keen on a bungalow and Gleeson Homes have clearly taken the lead by at least considering people who don’t want to negotiate stairs when they get older by building a few on their developments which other builders don’t even consider. We wanted to see the bungalow in real life and not just on an artist’s impression so we arranged to view one on the Birkwood development in Lincolnshire and was met by Angie the sales representative who was so polite helpful and professional and such a lovely lady. She walked us to the bungalow and we didn’t feel rushed at all whilst we took measurements and pictures so we could assess when we got home. We have to say we were very impressed by the design and actual living space. We can’t thank Angie and Gleeson Homes enough for allowing us to visit and we certainly can’t wait until the development is up and running near us. Once again thank you.

Paul · 16 February 2024

★★★★★ 5/5

Trustpilot

Mary George

Mary George at The Green helped me at every step in buying my new home! I was really disappointed when i learnt that she had later moved to another development. She was very friendly and made the whole experience easy. She was there for me every step of the way. I love my house so much so thank you Mary for selling me my amazing new home! The Mygleeson app is really easy to use and Richard and Ian have helped me with any issues i have found (which havent been many!). They are both also really friendly and easy to talk to which has really made the home buying process much nicer!

Laura · 16 February 2024

★★★★★ 5/5

Trustpilot

Very happy with my first home

Buying my Gleeson home (my first house!) in December 2023 was very easy. Alex Fraser at Petersmiths Park was so helpful and friendly, she was super excited for me and very responsive to all of my questions. Two months in and I love my new home and am very happy here. There have been a few snags, not all of which are sorted yet, but Rod, the site manager has been very helpful (and has tried to work around my schedule) and I have no doubt everything will get sorted! I heard a lot of bad things about buying a new home, but, so far, my experience has been positive! Thanks

Mary · 16 February 2024

★★★★★ 5/5

Trustpilot

Fantastic and friendly

I had a fantastic, no issues experience with Gleeson (and continue to do so!) From start to finish, I have been treated with so much care, any slight issues I have raised (though these have been very minimal) have been dealt with straight away and I’m really happy with the quality of my finished home. Mary George was absolutely superb. She gave so much advice, was in touch when she needed to be and ensured that my process moving into my new home went without fault. I have been extremely impressed with Mary and all people at Gleeson. Thank you for making the start of my new chapter the best it possibly can be, Bonnie

Bon · 12 February 2024

★★★★★ 5/5

Trustpilot

Excellent experience as a first time buyer

My experience as a first-time buyer went so smoothly, thanks to Kath Morris at the Lune Park Wigan project. From the time I reserved my plot, I was given enough information and guidance. Followed by weekly updates about the building progress which gave me peace of mind. Kath and Helen were kind enough to answer any questions and worries I had. They also granted my wish to have first Christmas in my new home. And I am thankful to everyone who worked tirelessly for that to come true. A huge thank you to Gleeson for building affordable homes. I haven't had any major issues yet and I am grateful for that.

Gracious · 9 February 2024

★★★★★ 5/5

Trustpilot

The Rowans - Workington

We have reserved a house through Gleesons on their Rowans estate in Workington and the whole experience we have had has been nothing but positive. The houses themselves are great quality and are very reasonably priced for good quality newbuilds!Jodie Hewitson is the sales rep on the estate and she has been extremely helpful the whole way. She has been great to deal with and keeps in touch on a regular basis with updates on the property and anything we might need to know about the estate or anything that needed relayed to solicitors and mortgage advisors. We are hopefully looking at exchanging contracts in the next few months and can't wait to move in to our new home.

RachelH · 4 February 2024

★★★★★ 5/5

Trustpilot

5* experience!!!

From start to finish we had a great experience with Gleeson. We had a lovely sales lady called Sandy, who told us all about the development, helped us pick our extra choices and guided us through the process. When we had our New home Demo we had Josh and Sarah who were also excellent and looked after us. We had 3 or 4 "defects" when completing and they were only paint snags as the plot had been stood for a while. There were no major issues at all, and once we reported these on mygleeson app they were sorted really promptly. We enjoyed our Gleeson Home that much I recommended my sister purchase one which she did :)

Danielle · 2 February 2024

★★★★★ 5/5

Trustpilot

Buying Our First Home!

Me and my partner had an appointment to view one of the Ennis builds last Friday with Julie at the Saltom Bay Heights development as First Time Buyers and at this point I can’t fault the experience from start to finish. Julie has been more than helpful. Quick responses to any queries we have and accommodating to last minute decisions. We haven’t felt pressured at all during the process to purchase any extras and the whole experience has been joyful. We eagerly await our keys!

Penny · 1 February 2024

★★★★★ 5/5

Trustpilot

Positive experience

My experience with Gleeson at the Meadowcroft development Winterton has been a positive one.From Jill in Sales through to site manager Chris and Scott and Jordan in customer services..all are very helpful and attentative and most importantly "get the job done".I am very pleased with my purchase..I was advised more than once to log any defects on the "My Gleeson" app,which I did and it works ! the 2 minor issues were dealt with swiftly and efficiently,it really gives you confidence in Gleeson.You are not "forgotten" after moving in..I was contacted more than once weeks after to see if there were any issues.Love the layout,positioning and generous sized garden of my new home.The choice of carpets and tiling were to my liking too.Special thanks to Jill in Sales,very amenable,nothing too much trouble.

Mr · 30 January 2024