Gleeson Homes Cumbria Aspatria reviews

★★★★★ 1/5

Trustpilot

More empty promises week 342… joys of Gleesons

I posted a review a couple of weeks ago about the absolute rubbish non existent customer service and quality of Gleeson new builds. My review highlighted the fact we had been left with a major security issue at the back of the house. I feel compelled to write another review as this security issue has still not been fixed and we have been advised that the best solution for the time being is to tie the door closed, I’m not sure how that is security but trying to get in contact with Gleesons is like asking for a gold coin. If you want to buy a new build house… don’t buy from Gleesons. You do all the running around and chasing of company’s, be prepared to ring over 35 times to customer service and still get no where. And to finish off, whoever, replies to these reviews please don’t reply to this one as your response of, someone from customer service will be in contact is utter rubbish and another one of your lies. Let’s be honest you have our money so your job is done in your eyes!

Amy · 23 June 2021

★★★★★ 5/5

Trustpilot

Supportive, Friendly and a lovely Home

We found our experience with Gleeson Homes to be really positive. Zara helped us with our journey, she was incredibly friendly and supportive throughout the whole experience. She kept us updated, answered all our silly questions and made move in day really special. The house had a few imperfections, but they were dealt with quickly, the workmen on site are so friendly and really helpful. We love our new home!

Cara · 3 February 2024

★★★★★ 4/5

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Petersmith Parks

Moving into a new home is always exciting. I met with few challenges where minor repairs required attending. Alex at site office and Rod who is site manager were wonderful individuals who have taken personal care and time to make sure I am comfortable during settling down into new home and have attended everything required in time. Overall good experience. Hope to receive similar experience in future from Gleeson and Team

Manish · 31 December 2023

★★★★★ 5/5

Trustpilot

Shelly and Sue at Rhodes Point were…

Shelly and Sue at Rhodes Point were accommodating and very helpful. Gave me more than enough information to take away and read.

SJ · 21 January 2024

★★★★★ 5/5

Trustpilot

My partner and I are currently going…

My partner and I are currently going through the process of buying our first home with Gleeson and couldn't recommend it enough. Our sales representative Julie at Greencroft View, Stanley has been nothing but super helpful, kind and has provided us with plenty information to help with the process. We're both very pleased with the process so far and look forward for what's to come - thank you :)

Ellie · 17 November 2022

★★★★★ 5/5

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We have just recently completed buying…

We have just recently completed buying our first home with Gleesons, Alex, the sales executive was paramount in ensuring that the move went well and that the house was exactly how we wanted it. Nothing was too much trouble and she put our mind at ease through the whole process, answering all our questions and facilitation all our visits to the house ahead of our moving in day!

Lauren · 24 June 2025

★★★★★ 5/5

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Thank you Jackie for your entire…

Thank you Jachie for your entire support with our reservation at Ackalm Gardens.

Sanu · 4 July 2024

★★★★★ 5/5

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Gleeson homes,Wigton and Abbeytown …

Went to look at some styles of houses in Wigton and Abbeytown,Mila met me in Wigton,very knowledgeable,answered my questions,very supportive,in Abbeytown Jackie was very helpful,let me take my time and answered everything,both lovely ladies

Wendel · 20 December 2024

★★★★★ 5/5

Trustpilot

Liam Connolly

Liam Connolly, at the shorelands kept me fully informed from day 1 of purchase, he positively helped when I had queries or difficulties, on moving day he met with me and the building manager to inspect the properties was polite respectful and punctual.

Pat · 14 February 2026

★★★★★ 5/5

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Jackie is a fantastic personnel who…

Jackie is a fantastic personnel who really supported with the acquisition of my home

Kwadwo · 7 June 2024

★★★★★ 5/5

Trustpilot

Just to put it out there

Just to put it out there, We have been looking at the new housing by (Gleeson) from Abby Town to Whitehaven Cumbria. Julie Beck, we have met a couple of times and at different locations. From a Sales background, my partner and I have found Julie to be a supportive, very informative & accommodating salesperson, although we have yet to commit.Hopefully speak again soon JulieBRColin & Susan

Colin · 21 February 2024

★★★★★ 2/5

Trustpilot

I completed the purchase of my house in…

I completed the purchase of my house in Dane Park, Hull in August 2020.On the final inspection I picked out a few problems that I could see, which I was told would be complete on completion on the 13th. Most of these works was not done, so we made a snagging list on completion day.The myglesson app was not sent to me, nor did I have any login information.I manually wrote this all up and sent it to the relevant people on email.I have had to chase the company many times to get the work completed and this still has not happened.The patio doors had scratches on the bottom of one door trim, which is pictured below. This was picked up on completion and has still not been rectified. This problem was attempted to be fixed by sanding it down, which I was appalled with and I am still awaiting an outcome. I replaced all the lights in the house to find that in the downstairs toilet that there is a big hole behind the light fitting, the hole is fist sized and I cannot fit a new light in its place due to the size of the hole. Firstly, I was told that they would use spray foam then just fill over it, which I told them no way. Joe from customer care advised me that this would be repaired properly. I am still awaiting this to be repaired to this day. Spoke to site manager on Thursday 26th November and he said there is nothing wrong with the big hole and it was acceptable. My house paintwork was in a poor state, living room ceiling was a mess and needed to be plastered.I got in touch with customer care and they arranged to visit my property.We went through all my issues and Joe documented this up.The painter/decorator came round to check the house and told me that to put everything right that he would need 5 days. He was given 2 days to complete. He started works which improved the house. There are still a few paint jobs that the painter did not get around too. Unfortunately, the mess afterwards was horrendous, I had paint on the back of my TV and on my units which where all brand new. This took me and my partner all night to clean up the house.One of the latest jobs where for the kickboards in the kitchen to be sorted as they are marked. I pictured this and they fixed the mark. The issue is they only fixed the mark that I pictured. The rest of the kickboard had chips in it and paint on it, but this was left and was told the job was complete as they fixed what the picture showed. This is what I was told by the site manager. This was my final straw. I pulled out the kickboards and put them in my front garden. Also, behind the Kickboards was a nice little mess the workers left behind.Finally, I come onto my last, but in my opinion the most important part, the issues with the majority of my door framesThe frames are a complete mess and on closer inspection you can see where the wood has been stuck back on and painted. This to me seems like a big job for all the frames to be fixed, but I would like the job to be completed professionally.Today 19th Dec I became aware that my fan in the kitchen was not connected.After weeks of waiting for things to be done and not having a response for over 3 weeks I am now seeking legal advice and posting to the public my issues so they can see for themselves what type of company Glesson are and how they deal with things.

Dave · 19 December 2020

★★★★★ 5/5

Trustpilot

Viktoria Henson the best ))

I want to thank Gleeson. Especially many thanks to Viktoria Henson. She is a professional in her work and helped us a lot at all stages so that our family could get a house. I recommend

Максим · 11 November 2024

★★★★★ 5/5

Trustpilot

We’ve had a great experience with…

We’ve had a great experience with Gleeson! Very minimal issues with our first home at Sutton Heights, and any issues we did notice were already picked up on by Ian, the site manager, who seems to take real pride in the homes which is lovely. Richaella and Sean have been very helpful as well throughout the buying process. Can’t complain at all!

Lauren · 22 May 2024

★★★★★ 5/5

Trustpilot

Brilliant

We reserved our plot and Deborah has been so helpful and explained everything to us and what to expect.

Mrs · 10 February 2024

★★★★★ 5/5

Trustpilot

Very happy

We cannot fault Gleeson! They have been fantastic with us! We have a 4 bed house on Canal Walk Development. The house is absolutely lovely. The sales/support team have remained great and consistent throughout. The building team are also great. There were only a a couple of snags and they were quickly resolved. A couple more small things have popped up, but they’ve been straight round to sort them. We are very happy in our new home; it’s perfect for our little family to grow up in, with an amazing sized garden for a new build and we only have good things to say about our house and the whole Gleeson team! So thank you!

Mrs · 28 October 2020

★★★★★ 5/5

Trustpilot

Nice Home with a Great Price

I have a new Gleeson Home at MacDonald Park. I'm extremely happy with the new home. From the day 1 when I visited the showroom, then choose my dream house, till now completion and get the keys, those sales staff are very helpful and responsible. I was kept inform the construction stages of my property, even during the lock down period.On the day of final checking, I had prepared some A4 paper to write down the defects, but at last, I didn't need to use it. Only 2 minor defects were found. The site manager fixed them all on the following days.The site manager is experience with patient to explain everything of my house in details. The sales lady Madam Sue is good, friendly and helpful.Perhaps, you may read many different reviews saying how bad Gleeson was. But you must browse the instagram, then you knows there are lots of happy faces whom with a Gleeson home. At least, you should visit the site and talk to those home owners, you know the facts. Finally, I must say thank you to Gleeson Home. They build the affordable nice new homes so that I can be one of the home owner.

Kenny · 4 October 2020

★★★★★ 4/5

Trustpilot

Rainsborough Park, Knottingley

Very smooth process of purchasing a 3 bedroom Lisburn at Rainsborough Park. Sales rep Sharon was amazing at responding quickly and answering questions that we had.Would recommend Gleeson as the houses are really lovely. Excited to move in!

Zaneta · 1 July 2022

★★★★★ 4/5

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I recently visited the show homes at…

I recently visited the show homes at Willington. The sales lady Deborah was very helpful and informative.

Pamela · 8 March 2024

★★★★★ 5/5

Trustpilot

Pinfold Park Bridlington

Pinfold Park, Bridlington, East Riding. Type of house is a 2 bedroom Kerry.I have lived in our Gleeson home for 18 months , and feel I am now in the position to give an honest review of my personal experience.The sales lady was friendly and approachable and not pushy at all. She supported us in making sure we picked the right home to suit our needs.The house was ready in the said timeframe.The site manager checked in on us regularly after moving in to make sure everything was going well with our new home.Of course we have had some snagging issues, which one expects in a new build, but these have all been dealt with quickly and everything rectified to our satisfaction, apart from one.We did have a problem with yellowing gloss paint work in our hallway, down to the lack of natural sunlight and the gloss used, this defect was declined under the 2 year warranty( yes I said 2 years).But we decided to gloss all the paintwork ourselves in the whole house. Rather than paint the internal doors we decided to replace them with oak doors. So on this occasion I am pleased the defect was declined as the outcome was actually more satisfactory.All of the tradesmen who we have had dealings with have been friendly, respectful of our property and efficient. I can not fault them.Pinfold Park estate has a welcoming community feel, everyone is friendly and all I have spoken to love their new homes as I do.Am I happy with my Gleeson home? 100%Would I recommend buying a Gleeson home? 100%

Anita · 18 December 2024

★★★★★ 4/5

Trustpilot

The sales advisor

The sales advisor, Liam Conneely at Shorelands has been great through my buying process.

MISS · 25 April 2024

★★★★★ 5/5

Trustpilot

Lovely

The sales manager, Victoria from The Heath Burnley was exceptional. She has good communication skills, very understanding and knowledgeable . Her passion towards the job is outstanding . Also the other staff were amazing.

Miss · 8 November 2024

★★★★★ 5/5

Trustpilot

Rhodes Point - Fantastic experience

I had a fantastic experience with Sue at the development in Rhodes Point. She has been incredibly helpful, informative, and supportive throughout my journey of finding my first home. I highly recommend! Buying a home is a big and often stressful decision, and I am very grateful for Sue's support and for helping me find my first home. Very excited!

CH · 19 May 2024

★★★★★ 5/5

Trustpilot

Buying a home with Gleeson

I found a property online which l liked on right move l sent an enquiry and immediately got a call from Karen Woolley she explained to me everything and guided me all steps of the way ,was very patient ,proffessional and kind to me and understanding as well as positive towards my wish in owning a home at Vickers Grange

Tracy · 18 May 2024