Gleeson Homes Cumbria Aspatria reviews

★★★★★ 1/5

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2015 bulid Absolutely terrible the site manager…

Absolutely terrible the site manager had no interest in quality for example my front door had dents everywhere on it and I mean big ones I told him this and his reply was "all door come with dents " and walk away from us .. every wall in the house is not level. cracks in the ceilings .. the stair rail is not to building standards as it traps your hand when walking up the stairs .. absolute cowboys .. DO NOT BUY FROM THESE EVER !!!!

Lewis · 1 August 2022

★★★★★ 4/5

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Our Kildare at Hardwicke Place

We have bought a Kildare on the Hardwicke Place. The sales Team is very helpful and are very easy to work with. We have got a snagging list, but this has not been able to be completed as yet, this is due to us asking the team to hold off until we are in a better position for them to come in and do the work needed. The site manager and his assistant have been very accommodating and helpful, and even the workers on site have been helpful.What I would say is though the reason we have not put 5 star is due to the cheapness of some of the items in the homes, i.e. the sinks are very low-grade stainless steel (I do know that they have recently changed the speck on the homes and the sinks are a better standard). It does appear that the standard of the sites is very dependent on the site manager and his team, they are all very different even though it is the same company.We visited our son on friday when he too got his keys for a Gleeson home and the cooker was not wired in the hot water did not work and the house was handed over when it had not been cleaned. They also told him he would have a boundary fence around the garden, he would have to do the dividing fence, now they have told him they are not putting a fence around the boundary as there is a wall: NOT acceptable.So like I say it does depend on the team on the individual sites. On our snagging list we put about paint being on lights and heat detectors, but a bit of hot soapy water and a cloth soon brings that off; think about what needs to go on a snagging list and what doesnt cos its going to be cleaned by you before you move in anyway????I would and have refered Gleeson to friends and family, its what is says on the tin, affordable homes for all. If you want everything incuded and whistles and bells go to the builders that provide that and pay what they are charging.

Nigel · 1 August 2022

★★★★★ 3/5

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We are in the early stages of buying a…

We are in the early stages of buying a gleeson home in the North East, we managed to get the plot we wanted with a 4 bed detached and a double garage.....we were over joyed.....speaking with the girl on site who was OK but what made me think was when we had a site visit I had asked for a access door to be put in at the real early stages and they were still building, when I asked her about the door (and I know it can be done afterwards) she said they would just take the bricks out which is not the way to do it.......from there I have found these reviews on here and they have proper put me off.....to give Gleeson 230k of my money (cash sale) and to have some of these problems with no where to go afterwards...........I'm just about ready to pull out which is a shame, but rather that then to be fobbed of and lied to cause that will put me over the edge for sure

Stewy · 27 July 2022

★★★★★ 1/5

Trustpilot

HOUSE FLOODED

After 11 months of living in a home you dont expect it to flood. On the 23rd of April the downstairs of our home flooded in the middle of the night, about 2-3 inches of water covered the whole of the downstairs floor. This came from the pipe under the kitchen sink (under the stoptap), which meant mains water flow was gushing from the cupboard. Gleeson took no liability for this and left it up to us and the plumbers insurance to sort. We wasn’t offered any alternative accommodation as they saw our house as ‘liveable’. It got to the point where we had no other option than to get a solicitor involved to even get any help from Gleeson. In fact.. they wanted to clean our carpets (which we had already vacced 175 litre of water from) so that we could save the carpets 😡 The solicitor told me we was well within our rights to take this further as Gleeson should be responsible for their subcontractors actions. This been said, they then agreed to bring a company in to replace the skirting boards, door frames and doors - which they have done. We are still no further with the insurance company, and have ended up paying for the remaining repairs and furnishings ourself. Its so expensive to furnish a house in the first place - nevermind doing it all again 11 months later. All in all.. Gleesons after care is completely disgusting and you cant rely on them for anything. Not even an apology. Moral of the story.. always know where your outside stop tap is, because if we didnt it could have been a whole other story. Disgusting.

Anna · 21 July 2022

★★★★★ 1/5

Trustpilot

Not even a 1 star experience!!! if I could!!!

I have had a terrible buying experience from Gleeson homes after the sales agents I was dealing with telling me lies to get me to sign on the dotted line. I think it important to give people a chance to put things right before giving them a pasting on a site such as this, so lets see if Gleeson homes decide to do the honourable thing and contact me to sort out their mess caused by them taking their own sweet time to sort a major problem with their attempt to sell me a house. Check back in a few days to see if Gleeson decide they want to help me or just decide not to do anything. I'm encouraged to write a review based on the fact that over 90% of people will read review sites before they decide whether to buy or not, and lets face it, only 1 person has to decide NOT to buy based on my review, and they would be out of pocket quite substantially, which I am NOW, thanks to their deciding to take their own sweet time to deal with my house purchase which was all supposed to happen within about 1 month... I will reveal what exactly they have lied about to me if they decide not to help me. I can also prove all of the allegations I am so unhappy about with FACTS NOT HEARSAY, AND WITNESSES..

Mark · 15 July 2022

★★★★★ 4/5

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Debbie and sue were amazing and made…

Debbie and sue were amazing and made sure we got our dream home and actually cared and would give them 5 stars all day long.The reason we can't is because of the people above sue and Debbie who only care about profit and not about customer satisfaction and actually gave us extra stress we didn't need .So a huge thank you to sue and Debbie but as for the fat cats at the top of gleesons a not so big thank you.

Warren · 11 July 2022

★★★★★ 5/5

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Jackie is very approachable and very…

Jackie is very approachable and very helpful. She provided all the information we needed.

Trexa · 13 January 2024

★★★★★ 1/5

Trustpilot

If only you could turn back time

The process picking Plot and house was very nice sales lady nice and very helpful loved picking carpets extras always kept up to date then day of exchange came our money went to gleeson homes all down hill from there we still waiting for things to be fixed lads on site are brilliant but put under far to much pressure and are giving the cheapest crappest materials to "fix" your dream home! Once your money has gone to them you are forgotten about the amount of people unhappy is unreal we felt like it was just us but then you get to know people it's really sad they just don't care! If we knew it be like this we would never of got the house!

#ca2 · 8 July 2022

★★★★★ 2/5

Trustpilot

I have owned a gleeson home for 3 years…

I have owned a gleeson home for 3 years now (2 bed Kerry) the actual house i am happy with. However the aftercare is terrible, 2.5 years to fix a defect reported on the day of purchase, false promises like will be there dot on 8am (no show) i think if they fix the aftercare they will have a good business model, however as it stands if someone asked me would i buy another gleeson home it would be unfortunately not due to the after care.

Colin · 26 June 2022

★★★★★ 1/5

Trustpilot

It’s crazy that Gleeson homes has taken…

It’s crazy that Gleeson homes has taken 6months to fix my garden. They have recently started work however they ripped the fence out my garden three weeks ago and it’s been left like this. No one knows when this work will be done or completed my driveway still hasn’t been fully finished it’s appalling. Gleeson homes need to sort out my garden, driveway and the smelly drainage. Have not really enjoyed my new home since moving in. No one really cares once you get the keys. It’s promises after promises. I’m absolutely sick of it. My garden is not level. The fence is of poor quality with massive gaps and no privacy. Sort this out!!

Natasha · 21 June 2022

★★★★★ 5/5

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The staff at Dane Park is called Diane

The staff at Dane Park is called Diane. She is very patient and that day she introduced to us on details about Dane Park and has given us a very satisfying impression. Great thanks to her!

Customer · 24 November 2021

★★★★★ 1/5

Trustpilot

No Building Regs registered with Council

After hearing several house owners have had problems selling Their Gleeson Home due to tge local Council not being sent the Building Regs ... I decided to check for our property and yep as suspected our Council hasn't received them for our property either.Our experience with Gleeson was all sunshine and promises till signing on the dotted line.Then there were several changes of site Manager and none seemed interested in the issues we had.I wouldn't buy with them again.

Jayne · 31 July 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY A GLEESON HOME!!

DO NOT BUY A GLEESON HOME!!! Worst experience of my life! Worst company to deal with, they just want your money and then wash their hands of you. So many issues from the reservation of our plot. They lie, cover things up and worm their way out of everything. If I could go back I would NEVER have purchased a home with Gleeson! Save your money and look elsewhere. The workmanship of actually building your house is shocking! Some of the poorest work I have ever seen in my life! AVOID AVOID AVOID!!!!!

Jessica · 16 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

All throughout the process of buying our house, from initial enquiry to completion, was handled in a professional manner. A special thank you goes to Temi who was helpful and supportive throughout the process. I would highly recommend Gleeson Homes as they took alot of the stress away from what was a busy period.

Michael · 10 June 2024

★★★★★ 1/5

Trustpilot

Ruined my garden!

In January you finally block paved our road. However you then noticed our garden was lower than the new level of the road, so today i came home and you have dug out the bottom of my garden and filled it with bark! What the hell! It looks awful! I cant believe you did this without consulting us! The propper thing to do would have been to higher the turf, but I imagine that would have been to much effort for your cowboy workforce! Absolutely furious and disgusted at what you have done to my front garden!!

Melissa · 27 May 2022

★★★★★ 5/5

Trustpilot

Lovely houses

Lovely houses, nice estate, very helpful staff, especially Jodie and Matt!

Tanya · 25 February 2024

★★★★★ 5/5

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I have recently bought a home on Chimes…

I have recently bought a home on Chimes Bank. Caroline helped me through the full process, from start to finish. She was polite, helpful and competent in her job. Updating me frequently throughout the build process. It made buying a house, a less stressful experience thanks to her help.

Karen · 26 August 2024

★★★★★ 5/5

Trustpilot

I’m so delighted with my beautiful…

I’m so delighted with my beautiful Gleeson home at Holbeck Park I purchased last year I was so happy with the service they provided, they were a few problems to begin with but half way through my journey sales executive Deborah Joined the company, and went that extra mile to help me, she gave me regular updates on a daily basis, she even called me on her days off to give me updates which made me happy. The support Deborah gave me made me relax a little knowing a could depend on her to help me through such a stressful time. I was so happy with the service she provided I bought her lots of Prosecco & flowers to say thank you for all her hard work. 🥂🍾 I will highly recommend Gleeson Homes to anybody. Adam NedbalPlot 8

Adam · 15 May 2022

★★★★★ 1/5

Trustpilot

Awful experience

Have been trying to purchase a home with this shower since the 3rd January. After initially being very helpful, they now ignore emails and don't return phone calls. Their partner for the shared ownership scheme are the worst company I have ever dealt with and their chosen partner for mortgage advice are nearly as bad. Making a stressful experience even worse. My advice would be to go elsewhere to buy a home.....Called me today after trying to get my review taken down twice. The reply makes it sound as if I've decided not to buy. This is not true.... I've simply decided not to buy from gleeson homes.

Dave · 5 May 2022

★★★★★ 1/5

Trustpilot

Regrettable Experience with Gleeson Homes: A Cautionary Tale

I had high hopes when I chose Gleeson Homes, but after living in our home for two years, the experience has been nothing short of frustrating and disappointing. From day one, it became clear that their focus is more on cutting corners than delivering quality homes.The build quality is subpar at best. We’ve encountered numerous issues, including poorly fitted windows and doors that let in drafts, a leaking roof, and even loss of heating. The finishing touches, which you would expect to be done with care, were rushed and sloppy. Walls are unevenly painted, and it's evident that attention to detail is not a priority for Gleeson.The customer service has been another nightmare. Once you’ve signed the dotted line, their interest in your satisfaction seems to vanish. Getting any issues resolved requires relentless follow-ups, and even then, the responses are slow, unhelpful, and often dismissive. Simple requests turn into drawn-out battles, making the entire process exhausting.To add to the frustration, the timeline for repairs has been consistently missed. Despite promises of prompt attention to the snags we reported, weeks turned into months with little to no progress. We even arranged dates with the site manager in advance, only for them to do nothing on the agreed date, wasting our time and the holidays we took off from work. It feels like they’re more interested in selling the next property than in taking care of their current customers.One particularly alarming incident occurred in November 2023 when we experienced a power outage. Unlike a typical outage, the entire street wasn’t affected, just our home. After 16 hours without power, we finally received a temporary repair. The cause? A damaged electrical main and water line under the shared driveway, which had been compromised before we even received the keys. When speaking to GTC, we were told that if the cable had blown, it could have taken out the gas main, leading to a catastrophic incident. Gleeson’s response? They suggested that I should have discovered this during the key handover inspection, apparently, they think I have X-ray vision to see under tarmac! This response only reinforced my belief that Gleeson is not interested in, and does not care about, their customers' safety. I now live in fear, and this issue is currently being pursued with the New Build Ombudsman.Overall, I deeply regret choosing Gleeson Homes. The combination of poor build quality, lack of attention to detail, and abysmal customer service has turned what should have been an exciting experience into a constant source of stress and fear. If you’re considering buying from Gleeson, I strongly advise looking elsewhere. The initial savings are simply not worth the long-term headaches and potential safety risks.

Tim · 2 September 2024

★★★★★ 5/5

Trustpilot

Sutton Heights Development

Recently moved into the Sutton Heights development. All the way through Richaella has kept me up to date on every little thing happening and helped with all the questions I had, which was even more helpful as I hadn't bought a new build before so didn't know the process, but she made everything easy.

Josh · 20 May 2024

★★★★★ 5/5

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Kelly Annesley, Erin Court

We’ve reserved our plot last may/June we finally got our keys 14th April. And I can honestly say we’ve not had a single issue with gleesons. There very helpful, happy to answer any questions and will fix any little blemish marks you come across (not many at all). Philip in our sales office has been brilliant, he responds quickly, happy for us to go i any time to help us or show us around. Our house looks beautiful! We are so happy to start our next chapter in our little home. Erin court.

Kelly · 17 April 2022

★★★★★ 5/5

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Recently completed on a Gleeson Tyrone…

Recently completed on a Gleeson Tyrone at Moorland Green site so very early days but so far can only say good things about everyone involved including Rachel the sales lady and Libby who works on site also the site manager but apologies I’m bad with names, anyway service has been great I chose to move a light fitting in the kitchen which of course left a hole in the ceiling this was nothing to do with Gleeson but they kindly came and patched and painted the ceiling for me, also there was a little breakdown In communication regarding extras nothing major and was resolved prior to completion anyway but as a goodwill gesture they again kindly offered to provide the garden gate for free, all in all have been impressed so far

Andy · 7 April 2022

★★★★★ 1/5

Trustpilot

Still waiting for the roads to be done etc

Still waiting for the roads to be completed on the Mirfield, West Yorkshire site!! Cones left scattered, roads full of pot holes etc, pavements in need of doing! Left the roads on the estate half done in January and haven't returned to finish them for 6 months now! Beyond a joke!

Cheryl · 8 July 2024