Gleeson Homes Cumbria Aspatria reviews

★★★★★ 5/5

Trustpilot

Sales executive josh from the Rhodes…

Sales executive josh from the Rhodes point site made the transition to purchase my new home a dream not only a lovely young man but a very knowledgeable one tooNothing was too much trouble and he was always very helpful I can only say gleesons are very lucky to have a dedicated employee to sell for them I love my new home a few teething problems but nothing that carnt be sortedThank you josh this has been a long time coming for me and I’m very grateful

Alison · 1 December 2023

★★★★★ 1/5

Trustpilot

Gleeson maybe a bit cheaper but seem to be cheaper for a reason…

Was rushed into completing only to later find 136 snagging issues delaying my move for over a month while works were ongoing. Once these were rectified I moved in to find blocked drains, leaking plumbing and damaged windows which Gleeson are refusing to do anything about and have even accused me of doing. I’m told by the contracts manager this okay because it’s a ‘builders finish’. Think carefully before buying.

Valued · 21 June 2024

★★★★★ 1/5

Trustpilot

Wish I never bought the house to begin…

Wish I never bought the house to begin with… absolutely heartbroken. Was told I wasn’t able to do a snag test before I completed and wasn’t sure whether or not this was normal as I’ve never bought a house before. During the “home demo” I was shut in a room for an hour unable to walk around the home I was buying freely and spoken at, about dampness and electric work within the home. The site manager stressed repeatedly that I wasn’t able to do a snag test and this was “not the time for snagging”. As if that wasn’t bad enough, I completed the following day and immediately found snags from pipe work to paintwork, dents in walls etc and after 24 hours of moving in the house flooded. The waste pipe was hanging out and hadn’t been connected properly, the overflow apparently wasn’t connected or sealed and therefore I had water coming from the lightbulbs, walls and ceiling completely soaking floors, carpets and damaging skirting boards. I was told to report it all via the gleeson app but when I did, the people came to fix the issues and made them worse. The plumber cracked a tile in the bathroom, told me to not get water in the overflow because he “couldn’t guarantee it wouldn’t flood again” and therefore the bath functions as a deep shower because the overflow tap is so low down water doesn’t cover you. The skirting boards should have been replaced but ended up being painted over - I now have paint over the floors & a poor bloke spilled an entire tub of it down my stairs. The integrated appliance wasn’t installed properly, the work to all skirting boards, window sills and generally around the entire property are awful and all have snags (feel free to request photos). And to top it all off, I work from home, so any issues to be “fixed” prohibit me from working for periods of time due to noise or things that require my attention etc. Also, when I first reserved the plot I asked questions about boarding out the loft, storage, building onto the house etc, all things that Dina in the office explained were fine to do. The moment I had the demo and was ready to exchange i found out all these things were completely untrue & the site manager specifically highlighted NOT to board out the loft so there is zero storage in these houses and they are essentially the same size as a small dolls house. Dave the deputy site manager is a blessing to this estate but everything else has been an absolute nightmare. We have been told by so many other residents about issues to their homes, most of which have been ongoing almost a year so I am not holding out hope for any of this to be fixed any time soon.- EDIT - you’ve replied but I have already emailed you and replied to your email and you’ve done nothing since… You’ve attempted to “correct” some of the issues in the house by literally glossing or painting over them. Also the baths are fitted with an extremely low overflow so water doesn’t even cover you when you have a bath. Another thing Gleeson will not correct. There are so many issues it’s like the houses are thrown together.29/11 - EDIT - you’re replying to this yet ignoring my response to your customer care team! You won’t replace a bath that doesn’t function and your site manager is completing uncompleted jobs I have listed to your online app. The customer service process is an absolute nonexistent joke

Rebecca · 29 November 2023

★★★★★ 5/5

Trustpilot

We are soon to move to the Manor Fields…

We are soon to move to the Manor Fields estate in Pinxton and have been dealing with Jo since the start of our journey. She has been nothing but friendly, willing and approachable. She is proactive and does not make empty promises. The communication has been outstanding in relation to build stage, general enquiries and guidance through every part of the process. Jo is an asset to your team and I will actually miss going into the sales office!

Sophie · 18 December 2023

★★★★★ 5/5

Trustpilot

Jackie has been very helpful in helping…

Jackie has been very helpful in helping us to buy a house at acklam gardens thanks for all your help much appreciated

Lisa · 16 June 2024

★★★★★ 5/5

Trustpilot

Vickers Grange

I've been in my new home coming up for a year now and don't have any complaints. The sales process was smooth, informative, not pushy at all. The house itself, there were a few snags as to be expected but nothing major and everything was sorted in a timely manner. The builders on the estate are really helpful as well. I understand everyones experiences vary but mine was a very positive one and based on this I would recommend

Darren · 16 December 2023

★★★★★ 5/5

Trustpilot

Great customer experience

Great customer experience, Alicia from Sales is very helpful, cooperative and very responsive. The house I bought is at affordable price, good location and we are being contacted regularly about the progression of the construction. I've been informed by a friend who previously bought a house from Gleeson and they have come access some minor defects after moving in, defects are always found in all new houses no matter the builder, but Gleeson dealt with all issues professionally and won't close a case until you're satisfied. I personally recommend Gleeson Homes

Mohamed · 28 June 2022

★★★★★ 5/5

Trustpilot

Petersmiths park

Plot 280 Petersmiths park. I would just like to say that I’ve had a really positive experience throughout with Alex & site manager rod. Alex has always been willing to take me to see the house whenever I wanted a look round which is lovely! Rod has always come to check if i have needed anything after getting the keys and sorted any minor little teething issues with the house! Thanks guys!

Ryan · 7 May 2024

★★★★★ 5/5

Trustpilot

We went to northbeck

We went to northbeck, the lady Ginell was very nice and told us lots about the new houses. We will need to wait till next year for a 4 bed ⭐️

DD · 9 December 2023

★★★★★ 5/5

Trustpilot

Called in to Safari in Knowsley

Called in to Safari in Knowsley, Liverpool at the weekend. The sales women (Kath & Karen) were very professional and informative. They certainly knew their stuff. I left pleased with the knowledge I’d gained from speaking with them. I’d have no doubts recommending them both to anyone that wants to buy a house. I’ve never bought a house before and I have no deposit. I now realise I have some saving up to do

WAYNE · 25 March 2024

★★★★★ 5/5

Trustpilot

What a great team!

We’ve just reserved our home at St Andrew’s Heights, Skegby. Both Sandy and Tina have been absolutely wonderful throughout the whole process. They have been extremely supportive and helpful, talking us through each step and answering any questions quickly and efficiently. We have more to do until we’re finally in our beautiful new home, but I know we will receive the very best of care throughout.

ALISON · 17 August 2024

★★★★★ 1/5

Trustpilot

Do. Not. Buy.

I bought a Gleeson property in 2015, brand new. Since then we have had the following issues: Plumbing. The bath was not installed properly and after a mere 12 months of living in the property discovered a huge leak from the bath pipesThe hosepipe tap has leaked for years, even turning off the water doesn’t help. The pipes under the sink are always producing condensation because of the way they have been installed, causing damp and mold to grow, in a place that’s impossible to fix without professional help. Windows and doors: both my front and back door no longer lock securely, the handle of the back door snapped off about 2 years into owning the property and both doors are no longer aligned. The windows no longer close without force and are just poor quality to begin with. Cracks in the walls and ceiling after we were advised the house was done settling and would no longer do this. Uneven concrete floors put in. We had carpets installed when we first came to view the house, which after normal wear and tear we decided to replace last year. After pulling them up, we discovered underneath was dented, stained and poorly set concrete which means we are now limited to what flooring we can put down, without having uneven surfaces. Back garden: on a slope which we knew about, but after trying to dig some of it up, found debris and concrete, waste building materials under the surface. They literally buried their rubbish instead of disposing of it appropriately. The roof. This is the big one. We had to have a roofer out as we discovered a leak, less than 10 years into owning the house. The roofer said the house had been thrown together. Nails hammered in and bent over where screws were required. Uneven and insecure felting mean our roof now needs entirely removing, refelting and putting back together which is going to cost us over £4K in total. We bought this house for £100k back in 2015, when upon further inspection, it’s not even worth half of that. Avoid at all costs.

Rachel · 8 November 2023

★★★★★ 5/5

Trustpilot

We purchased our home on Greymoor…

We purchased our home on Greymoor Meadows in spring last year. Our journey with Zara was seamless and we have a dream home. We can’t recommend Gleeson enough

Scott · 2 February 2024

★★★★★ 4/5

Trustpilot

Excellent assistance from the sales…

Excellent assistance from the sales team's Leanne Leighton. Site Manager Mark and Ian were also very helpful. Since I just moved here, I hope these Excellent services continues.

DpplotJ · 2 February 2024

★★★★★ 5/5

Trustpilot

FANTASTIC EXPERIENCE.

We had the best experience buying our beautiful Gleeson home at Moorland Green thanks to ALISON BEWS, she guided us through the whole journey.Alison is extremely knowledgeable, nothing was to much for her.Gleesons are very lucky to have such a fantastic employee.

I · 12 December 2024

★★★★★ 1/5

Trustpilot

NEEDS 0 STAR REVIEW.COWBOY BUILDERS TAKE YOUR MKNEY AND RUN!!!

Bought my house in 2019 was all nicely nice when but once you gave them your money thats it they not intrested in dealing with the faults though there shoddy cowboy work. My bathroom is constantly a problem. I hae a hole in my kitchen through their plumbing over the years but rhey eefuse to look at it as its ‘over 2 years’ but in the two years there drag it out OVER the two years so they can say no my problemTERRIBLE HORRIBLE firm NO customer serviceNO care giving once youare moved in money changed hands Cowboy firm build on the mega cheap to maximise thier profits DO NOT BUY FROM GLEESON HOMES

Customer · 31 October 2023

★★★★★ 1/5

Trustpilot

Purchasing experience

The initial consultation with Gleeson was as expected, polite and helpful until you reserve the property. I was told I’d receive regular updates on the build of the property which I didn’t, I received one phone call. The first lender valued the property at zero, I went to see Gleeson at their site sales office and they stated they’d received my email but didn’t bother to contact me about it and made no comment on the fact it had been valued at zero. All they said was we will just have to see what another lender says. The second lender down valued the property by £10K, again Gleeson made no contact with me, I had to attend and again they said they’d received the email and they were shocked at the down valuation. I expressed that they would need to match the market value for me to continue as this was the second down valuation of the property and I was simply informed I would have to provide the additional £10K as they would not bring down the price. I have been chasing my reservation fee for weeks and they have even advertised my plot for sale again but I am yet to receive my reservation fee. They have also increased the value to £174,995 when they are fully aware the property is valued at £160K. The lack of communication and service as a whole was appalling and if I didn’t like the property as much as I did, I would have never continued. The whole experience from start to finish has been abysmal and I think it is probably a blessing in disguise that I have not purchased with Gleeson considering my experience and all the other reviews.

Leanne · 28 October 2023

★★★★★ 5/5

Trustpilot

I had a great experience with buying my…

I had a great experience with buying my first home. A huge thanks to Alex who made it very easy and was great throughout the whole process. I highly recommend buying a Gleeson home, the house is amazing, as was the support.

Dan · 5 December 2024

★★★★★ 5/5

Trustpilot

Outstanding

We would like to say a massive thank you to everyone concerned , from the sales team to Josh and Colin who do everything they can to help us out , have done from the beginning to the day we moved in to our lovely gleeson home which is extremely well built inside and out to a high standard at Rhodes Point.Just would like to add can’t believe how warm these houses are.Thank you again .Susan & Lewis.

Susan · 1 December 2023

★★★★★ 5/5

Trustpilot

Exceptional

We have been moved into our new Hawthorn fields home now for 10 days and I would like to make it known to all interested parties that we are extremely impressed with the whole process.From the initial contact and sales process to the aftermarket service.The site team and head office contact have been exceptional.We have had a few small snaging issues and all of them have been dealt with in a prompt professional manner.I would highly recommend buying a property from this builder they go above and behond.

Kevin · 13 October 2023

★★★★★ 5/5

Trustpilot

Visited Safari recently

Visited Safari recently, as starting to look for our first home. Karen was so helpful & friendly, showing us around the show homes that are lovely!

Nathan · 25 February 2024

★★★★★ 5/5

Trustpilot

Information of home

Tina Walker - Model Walk has been really helpful explaining all of our concerns to buy a house and even showing us round making me extremely satisfied

Paul · 4 February 2024

★★★★★ 5/5

Trustpilot

Gleeson’s are brilliant

Gleeson’s are brilliant! The sales executives are all very welcoming, helpful and always go above and beyond. We had the pleasure of working with Jodie, and don’t have a bad word to say about the work she has done for us. She has always kept us informed, done regular check ins and helped guide us throughout the process. We cannot wait to get into our new home, and appreciate the Gleeson team getting us there.

Consumer · 3 February 2024

★★★★★ 1/5

Trustpilot

1 star review

1 star review I was buying a property with this company but the lender decided to withdraw a week before completion which was out of my control, Gleesons are refusing to give me my exchange money back. The way they treat customers is unethical. My baby died when it was 8 months old and i suffer with anxiety, now the company is completely tipping me over the edge.

Consumer · 17 June 2024