Trusted Agent profile · Ashton-Under-Lyne
Verified
★★★★★
2,783 reviews across 2 platforms
20 Market Street, Ashton-Under-Lyne, OL6 6BX
Part of Ryder, see every office.
Ryder's office in Ashton-Under-Lyne, at 20 Market Street, is rated 4.8 out of 5 across 2,783 reviews on two platforms, including 552 Google reviews rated 4.9.
Every review we hold for the Ashton-Under-Lyne office, from every platform, shown as written. First names only.
5/5
GoogleYet another 1st class service by David and Katie with my Mortgage borrowing. They make the whole process seamless and informative, while seeking out the best options and deals available. Thank you both and look forward to the next time!
As always George, it's an absolute pleasure. See you soon
5/5
GoogleBoth David and Katie provided an excellent service when buying our first home. David thoroughly searched the market of lenders and provided the best deal for us. As we are inexperienced as first time buyers, David also throughly explained …
Thanks Adam for taking the time to leave this wonderful 5* review for Katie and David. We are delighted to hear that they were able to guide and support you through the whole process of arranging your first mortgage, and took a lot of the uncertainty away for you. Congratulations on purchasing your first home, and best wishes!
5/5
GoogleThe team have been brilliant with my mortgage application, they have helped me every step of the way and sent everything I need in an email! I would recommend, a difficult process has been easy and quick with these guys!
It's great to hear that you have received such a great service while arranging your mortgage. Thank you for leaving us this review and we wish you all the best.
4/5
TrustpilotEasy to talk to
Easy to talk to. Caring informed all the way through.
We appreciate your kind words. We strive to provide our customers with a positive and informative experience.
5/5
TrustpilotGeraldine was on hand throughout the…
Geraldine was on hand throughout the sale process and struck a balance between explaining and challenging frustrations
5/5
GoogleLynn Hughes has provided us with a 1st class service from start to finish. It has been a slightly difficult case but Lynn has ensured that we have been kept updated regularly. She has put in a lot of work to make sure that our mortgage …
Thank you Matt for your lovely review, it really does mean a lot when we get reviews like this. It was a tricky case, but with patience and perseverance, we got there in the … More
5/5
TrustpilotAmanda Bell
Amanda Bell Very attentive and professional in her approach to clients Definitely a credit to the company Thanks again
Thanks for your review and pleased you are happy with the service received.
4/5
GoogleMany Thanks to Ashley and Connor, they made the whole process hassle free from start to finish
5/5
TrustpilotVery helpful in every way and kept me…
Very helpful in every way and kept me fully informed throughout the sale of my house Many thanks
Thank-you for your review! - Team Rawtenstall
5/5
TrustpilotExcellent communication and service…
Excellent communication and service throughout. Lizzie was spot on. Thanks guys!
5/5
GoogleDuring the remortgage of my home with my son, our mortgage administrator was Lynn Hughes, Lynn was a great administrator throughout the whole process and kept us updated every step of the way. Great communication, thankyou very much.
5/5
TrustpilotAmazing experience and very attentive…
Amazing experience and very attentive Sarah Green helped me move into the property within 2 weeks. Definitely recommend Ryder & Dutton in Rawtenstall 5*.
Hi Nichola, Glad to hear Sarah found and got you moved into your dream home! - All the best Team Rawtenstall
5/5
GoogleI recently bought a house using the Shaw branch received fantastic support from Michaela Hewson in terms of negotiation and general purchase of the property. I was concerned as midway through my house purchase process, my mortgage advisor …
Thanks Matt, that is great to hear, we are glad Michaela and Katie gave a great service. Thanks for the review!
5/5
GoogleI recently renewed my mortgage with Ryder & Dutton. It was very easy and organised. i.e plenty of communication from the administration. I would also like to pay special thanks to Natalia (Advisor) and Lynn (Administrator) who …
1/5
TrustpilotUnsubstantiated claims
I am in the market for a house in Huddersfield at the moment. I am saddened by the ridiculous & mis-spelled claims by this company. It is not right to claim 'this will sell in a week' or 'UNEXPECTADLY BACK ON THE MARKET, NO SILLY OFFERS WILL BE ACCEPTED THIS HOME HAS BEEN PRICED TO SELL AS THE PROPERTY HAS SOLD FOR TENS OF THOUSANDS MORE IN RECENT YEARS' when there is no evidence of previous market history on that same website (Rightmove). I could of course say its also silly to ask £159,995 for a terraced house in Birkby?! I think market-stall bravado should be removed from the most important financial decision in most people's lives. Another example: a property described as 'stunning' is just ridiculous, and said to be freehold, even though a leasehold record shows on land registry. Another example: a property has *CONTRACT READY* as its opening gambit. So what? It's very unappealing and has been on the market for ages, and has been reduced.
1/5
TrustpilotCompletely Disappointed by Emmy Spiers!
I enquired about a property to rent within Huddersfield (Lindley/HD3) in April 2021. Emmy Spiers then replied to me on the 3rd of April 2021 -asking for additional information to be submitted by filling out a Rental Requirements Form.The form asked several questions of a sensitive nature such as your employment status, employer details, annual income, and the names and ages of any children joining the property. Of course I didn't mind filling out this form as it's part of the rental process!I then submitted the form on the 5th of April 2021 and awaited a reply.It is currently the 17th of June 2021 and I have received no reply whatsoever.I am extremely furious (to say the least) that I've provided my personal information (as well as my family's information) - and Ms Spiers hasn't had the decency to get back to me. Under GDPR you are meant to ask personal details only when necessary and process personal information as securely as possible.Now since I didn't hear anything back after submitting these details my questions become:A) Since I've not heard back from you in months...what exactly did you DO with my details then?B) Why ask for details in the first place IF you're not going to use them to make an assessment - and get back to the prospective renters?C) Is it Ryder & Dutton's company policy to ignore prospective renters - or was this a personal decision you made?I suppose I'll never get the answer to these questions as she seems to have mysteriously lost access to her email inbox.In the future Emmy, respect people's time and information! I took the time to reach out to you/the company, and subsequently filled in the form because I was genuinely interested in the property + needed to move urgently. If you say you'll get back to someone...honour it!For whatever reason you decided that I wasn't worth your time, and not worth a simple reply to either offer us a viewing or not (which you said would follow after submitting the form). I don't want to speculate on why you chose to ignore the very information you had asked me for - however, all I will say is that IF it was due to racism, ageism or classism - a BIG shame on you.Treat EVERYBODY with respect and dignity going forward - as you can see, when you don't...you not only ruin YOUR own reputation but you tarnish Ryder & Dutton's reputation too!
5/5
TrustpilotCharlotte was very good and was very…
Charlotte was very good and was very professional in her work. Thank you again Charlotte.
1/5
TrustpilotShould be banned from trading
What an absolute joke of an estate agency. If you decide to sell your house with these clowns, be prepared to only have around 10% of interested buyers come to view your property. Totally against the property ombudsman code of practice, these lazy vultures will NOT let you even book a viewing unless you send them proof of funds to buy. This is only a legal requirement AFTER making an offer on a property, NOT to view one. It clearly states in the code of practice, agents can ask for proof, but CAN NOT demand it. Gemma who answers the phone out of hours, is clearly a person who needs to try and control people. She is rude, arrogant and a very sad little woman. So before putting your house on the market with these lazy fools, just remember, if they cba going to a viewing, they will simply block around 90% of potential buyers. YOU'VE BEEN WARNED!!!!!
5/5
TrustpilotGood communication and support finding…
Good communication and support finding new tenants.
We appreciate you taking the time to share your positive experience. We are glad to hear that you found our communication and support helpful in finding new tenants.Gareth HuntHead Of Lettings
5/5
TrustpilotThanks Ella
Ella Leadley was very helpful and friendly throughout the buying process. Thanks Ella 😊
5/5
GoogleI have had the lovely opportunity to be in communication with Linda and Vicky at Ryder and Dutton. They have done nothing but help me in my first time renting a house in the UK. They were considerate of my situation and have been extremely …
Thank you Alina for the lovely review, we hope you have settled in to your first home without a hitch.
5/5
GoogleWe had a bad experience with a previous estate agents. I called Alex the manager to explain my situation and he was more than helpful. We moved over to Ryder and Dutton within days. The photos Alex took were first class. He came on 3 …
Hi Jodie & David, Thank you for your review! I’m delighted we were able to get you moving in time … More
5/5
GoogleFrom the moment Alex set foot through my door to advise on the Sale of my property to the actual completion date, I have received the best attention from all their staff, what a great experience and Evie who was my dedicated contact kept me …
Thankyou for the kind words, Linda. I’m glad we were able to take some of the stress away from the sale. You haven’t had the best luck throughout this process but fingers crossed everything goes smoothly with the purchase of the bungalow. Wishing you and Pete a Merry Christmas from Evie, Alex and the team at R&D.
5/5
TrustpilotCommunication for me is the key any…
Communication for me is the key any transaction between multiple parties. I am a very pleased customer in this regard.
Thank you very much!
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