Trusted Agent profile · Ashton-Under-Lyne
Verified
★★★★★
2,776 reviews across 2 platforms
20 Market Street, Ashton-Under-Lyne, OL6 6BX
Part of Ryder, see every office.
Ryder's office in Ashton-Under-Lyne, at 20 Market Street, is rated 4.8 out of 5 across 2,776 reviews on two platforms, including 552 Google reviews rated 4.9.
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Every review we hold for the Ashton-Under-Lyne office, from every platform, shown as written. First names only.
5/5
GoogleMy experience using Ryder and Dutton mortgage advisor service has made getting a mortgage easier and a lot less stressful. Ann was easy to get hold off when I needed advice and nothing was too much trouble for her . I would definitely recommend this service to anyone that was wanting to get a mortgage. Ms D Bell
Thank you so much. I am so pleased that you found the process easier than you expected. … More
5/5
TrustpilotExcellent service from open to close
Amy Heaton is a credit to the company. Professional, efficient, courteous and helpful. Would recommend this company.
We are so glad to hear that you had a positive experience with Amy! We strive to provide excellent customer service and appreciate your kind words about her professionalism and helpfulness 😇
5/5
TrustpilotMassive thank you to all the team that…
Massive thank you to all the team that worked on getting us into our rented property. Friendly, helpful and caring staff with a special thank you to Stacey and Rachel who controlled the move perfectly throughout :)
Thank you for your review Nigel. I'm sure Stacey and Rachel will appreciate your kind words and we wish you the best of luck in your new home, Many Thanks Lettings Team
5/5
TrustpilotFaultless service from Ryder and Dutton
Absolutely faultless service from Ryder and Dutton, Michaela and Connor were fantastic and a pleasure to work with during the sale of our house. The level of communication we received from them was outstanding and they kept us up to date every step of the way. They made what is usually a stressful time a pleasurable one. I wouldn’t hesitate to use Ryder and Dutton again in the future.
5/5
TrustpilotCatherine was excellent in keeping us…
Catherine was excellent in keeping us updated, chasing for things when needed and giving advice. As first time buyers the whole process was a little daunting but with help and guidance we managed to make the process to the end, relatively smoothly.
Thanks you so much for the review and gift! So appreciated, we wish you all the very best in your new home! Catherine and the team at Ryder and Dutton
4/5
TrustpilotOK Sales experience, Move Manager was great
The sales experience was fine - a few glitches setting up the contract and then not recording a new house alarm code in the system. Selling price ended up £12,000 below original estimate. Otherwise very competent and kept us well informed during the various showings.Once a sale was agreed, contact shifts to a Ryder & Dutton Move Manager, in our case Laura Gittins who was excellent. Without Laura we would have had no idea what was happening as getting information from the solicitors was like pulling teeth. She was able to talk to all buyers/sellers in the chain which was extremely useful.
Thank you Carl for the lovely review, we were sorry to read you had a problem with us re the alarm. Good Luck from Laura and all the team.
5/5
TrustpilotWe used the Golcar branch
We used the Golcar branch, Michelle Symonds in the office was always very helpful and made the process easier for us. Thank you very much.
5/5
TrustpilotFirst class service from Start to finish t to…
First class service from Start to finish,nothing too much trouble for them, special thanks to Nicola and Martha for all your help 😊
Thank you for your lovely review! It was a pleasure working with you. The Slaithwaite Team
5/5
GoogleMy experience using Ryder and Dutton mortgage advisor service has made getting a mortgage easier and a lot less stressful. Ann was easy to get hold off when I needed advice and nothing was too much trouble for her . I would definitely recommend this service to anyone that was wanting to get a mortgage. Ms D BellPositiveResponsiveness, Professionalism
Thank you so much. I am so pleased that you found the process easier than you expected. Its always nice to here that you would be more than happy to recommend our services to other people. Good luck. Ann
5/5
TrustpilotExceptional Customer Service
Amy Heaton's outstanding performance during the sale process of my house significantly contributed to its success. Her commitment to maintaining constant communication among all involved parties ensured a smooth and efficient transaction. Additionally, Amy's proactive approach to addressing any issues that arose was invaluable. Her quick response and ability to offer effective solutions not only mitigated potential challenges but also instilled confidence throughout the entire process. Amy's professionalism and dedication truly made the experience of selling my house a positive one
What a great review! Thank you for leaving your feedback and I am am delighted to hear how happy you were with the service you received 😁
5/5
TrustpilotFrom my valuation to completion Lisa…
From my valuation to completion Lisa Royle was highly professional. Lisa is friendly, efficient and does an amazing job. I cannot recommend Ryder and Dutton and Lisa highly enough.
What an amazing review , we are so happy you would recommend your experience with Ryder and Dutton. Thank you from Lisa and all the team at Middleton Ryder and Dutton.
1/5
Trustpilot❌ Misleading Omissions and Deceitful…
Thank you for your response.
We are sorry that you have chosen to leave a review following our final response to you recent complaint. We strongly reject your allegations of dishonesty. As we have stated in our communications with you, our records show that the information known to us at the relevant time was disclosed to you promptly when it first came to our attention. You acknowledged this fact when our branch manager spoke with you in May. We have investigated your complaint thoroughly and have provided our final response. Should the matter now be referred to our independent redress scheme, we will cooperate fully with their investigation.
5/5
TrustpilotAmy Heaton was very professional
Amy Heaton was very professional. Kept me in the loop the whole 18 months while the property I was selling completed.
We appreciate your kind words about Amy! We're glad to hear that she was professional and kept you informed throughout the process 🏠
4/5
TrustpilotDan Grundy was very professional in…
Dan Grundy was very professional in showing potential tenants around the property. However I am not sure group bookings in our case worked all that well.
Thanks for your review Jeff.Gareth HuntHead Of Lettings
5/5
TrustpilotHonestly, the best.
Honestly, words can’t do justice to what a great job Alex McMahon and Shannon Laycock (and others) of the Rawtenstall branch did! Not only did they navigate a particularly difficult chain for us, they did so in a manner that left us optimistic and secure in their ability to overcome it. Not only did they keep us up to date proactively, they were able to assuage any concerns that we had and even went above and beyond by doing work that in reality should’ve been done by the other agents in the chain. I cannot recommend Ryder and Dutton enough, and that is solely due to Alex and Shannon’s commitment to excellence and professionalism. If you are unsure where to have you house sale managed by, do not do yourself a disservice - use Ryder and Dutton. No ifs, ands, or buts.
Thank you for your kind words, it was a pleasure dealing with the sale of your property Me, Shannon and the team wish you the best of luck in your home! - Alex 😊
5/5
TrustpilotVery impressed with Ryder&Dutton Estate…
Very impressed with Ryder&Dutton Estate Agents. They were very proactive and kept me up-to-date with the progress of my purchase. Geraldine Marsden was so helpful, she chased solicitors and dealt with any concerns I had. I would definitely use this firm in the future. 5 star service. Many thanks to the whole team.
5/5
TrustpilotI was supported through the sale of my…
I was supported through the sale of my house by Geraldine, she kept me up to date and informed weekly and was always very pleasant and happy to answer any queries I had. Excellent service!
4/5
TrustpilotMichaela and Jade were both very…
Michaela and Jade were both very supportive and helpful throughout the process of me buying my first house.
We're so glad to hear that Michaela and Jade were able to provide you with the support you needed during your home buying journey. We appreciate you taking the time to share your positive experience.
5/5
TrustpilotGreat service from start to finish.
Great service from start to finish, jade and Michaela made sure the process ran as smooth as possible!
We're delighted to hear you had such a positive experience! It's wonderful to know that Jade and Michaela went above and beyond to ensure a smooth process for you. We're proud of our team and appreciate your kind words.
5/5
TrustpilotExceptional customer service!!
Would only use Ryder & Dutton for selling my home. Very professional and always in top of everything! Chasing solicitors on both sides to ensure a smooth sale. Michaela especially, her knowledge and passion in the industry is exceptional compared to other agents. In her absence we had updates from Jade who was also proactive and not reactive. Thankyou very much for your brilliant customer service.
Thank you for taking the time to share your positive experience. We are thrilled to hear that you were so impressed with our team's professionalism and dedication. We are particularly pleased to know that Michaela and Jade provided exceptional service. We strive to ensure our clients have a smooth and successful selling process.
5/5
TrustpilotThank you to Ryder and Dutton for the…
Thank you to Ryder and Dutton for the help with the sale of my late parents house especially Geraldine who has kept me updated all through the process.
Dear Wendy, thank you for taking the time to review our service. I know Geraldine will be delighted to read your comments. May we wish you all the best for the future. Alex, Geraldine and the team at Uppermill office.
5/5
TrustpilotAn excellent service
I am enormously grateful for the help, advice and expertise of your firm in selling my brother's property. It was not an easy task as the house had been empty for a considerable time and a lot needed doing to make it viable. Lacey Williams dealt with it all superbly and was unfailingly helpful, supportive, and efficient in every way. Thank you.
We are delighted to hear that you were so pleased with the service you received. We are proud of our team and appreciate your kind words about Lacey! ⭐
1/5
TrustpilotFeeling let down with this Company.
Feeling let down with this Company. So many things to write about it has already caused me Stress and Anxiety just thinking about it Had an apology this morning at 08:21 from Head Office on the phone. Then again by the Manager of the Branch at 08:29, but excuses too much. Got a meeting with the Assistant Manager on Tues 22 Nov at 11am I am going to make a formal complaint to the Head Office via email to the Director / Head of the Sales Team Totally bemused at the lack of communication and on this occasion lack of Compitence they showed....and lack of admittance without all the excuses that followed in the conversation. I stated that we were Considering changing Estate Agents and I was told by the Manager " 30 days notice", where I added you have failed at the level of Service, only to be told.... now get this " A Contract is a Contract is a Contract". I stated it works both ways and you failed so you have failed your side of the Contract "
4/5
TrustpilotQuick engagement from initial enquiry…
Quick engagement from initial enquiry to getting the house on the market . I was kept informed of all viewings and offers .There was a lull during the Xmas period which gave a couple of issues but they onboarded a move manager Geraldine Marsden who chased and kept me up to date every couple of days . Would use again.
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