Trusted Agent profile · Ashton-Under-Lyne
Verified
★★★★★
2,776 reviews across 2 platforms
20 Market Street, Ashton-Under-Lyne, OL6 6BX
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Ryder's office in Ashton-Under-Lyne, at 20 Market Street, is rated 4.8 out of 5 across 2,776 reviews on two platforms, including 552 Google reviews rated 4.9.
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Every review we hold for the Ashton-Under-Lyne office, from every platform, shown as written. First names only.
1/5
GoogleWe rented 36 Hindley Street, Ashton, from R&D for three years, but our experience was full of issues. Moving in, we discovered hidden damage, faulty fixtures, and weren’t shown where the gas or electric mains were, leaving us without power. …
Hi Christian, We take all feedback seriously and we have replied to your complaint directly … More
5/5
TrustpilotGreat service from beginning to end…
Great service from beginning to end from the sale of my property, James Matthew & Jake was so helpful always keeping me up to date with the progress of my sale.
Thank you, Angela! Really appreciate the kind words
5/5
Trustpilotour purchased was handled by Nancy…
our purchased was handled by Nancy Holden at the oldham branch. excellent negotator and h=kept us informed throughout the purchase. More importantly she was sincere and came across as she really wanted to help, which she did. Thanks Nancy
Thank you so much for the 5* review! Nancy is a great asset to Ryder & Dutton and we are delighted to hear she helped you with your purchase
5/5
TrustpilotGreat service
We recently sold our house with R&D and they were very helpful. The online system for organising viewings was very good and was useful to know exactly when people were coming to view the house.Geraldine, Alice and the team were great throughout the process.
Thank you for taking the time to provide us with a review, we really appreciate it. Best wishes Geraldine & Alice.
5/5
TrustpilotProfessional from start to finish
Was very pleased with the end result. Our buyer's solicitors were very slow and caused us issues throughout the whole process. I am grateful for the tenacity shown by the Ryder and Dutton team (especially Conor) who without I think our onward purchase would have been jeaopordised and maybe even fallen through. I was kept fully informed by the team throughout which I appreciated. Thanks again to the team.
5/5
GoogleGeorgia at Ryder & Dutton Ashton is absolutely fabulous. We had a complicated buying process, which was stressful, but Georgia remained calm and collected, reassuring us, that everything would be ok and it was! She is kind, patient and attentive at all times. We could not recommend her enough. Keep up the great work!
Thanks for your review. We're happy to hear that Georgia was such a help!
5/5
GoogleConor Batters has been extremely helpful throughout this whole process. Always happy to take my calls, offering advice which helped put my mind at rest in what has been a very stressful time. Can highly recommend Conor and wouldn’t hesitate to use Ryder and Dutton again. Thanks
Thanks Gail, glad to hear your very positive experience!
5/5
TrustpilotService with a smile, patience and competency
Thank you so much to Lucy Clifford and Kirsten Woodhead for handling my recent application for a tenancy and making what could have been a stressful time, easy and straightforward. Excellent customer service. Everything was dealt with professionally and efficiently. I was kept informed as to what was happening and up-to-date which was important to me. All staff and members of the team I spoke to were always helpful. Many thanks :-)
5/5
TrustpilotMatt Walsh was great during the selling…
Matt Walsh was great during the selling process of my property. He always kept me up to date with everything and assured that things went smoothly. Thank you for all your help
Thanks Chris for your review, It's great to hear Matt kept you up-to date and progressed things smoothly for you. Kind Regards - Team Rawtenstall
5/5
TrustpilotHouse sale
We have sold our mums house this week and the service from Kia at Ryder & Dutton Holmfirth branch has been second to none. The whole process has been seamless and without any problems and we have been kept fully informed and up to date with the process. We wouldn’t hesitate to use this estate agents again as the need arises and would fully recommend them. Thankyou so much.J and M.
Thank you Jean and Marilyn for such a lovely five star review!!
5/5
TrustpilotGrace Bleasedale from the Blackburn/…
Grace Bleasedale from the Blackburn/ Preston office quickly introduced herself as having an oversight/ support role for my purchase. Over several weeks she was responsive to my queries and also sent regular updates in how things were progressing. This was all much appreciated.
1/5
TrustpilotGiving one star as trying to buy a…
Giving one star as trying to buy a property is so hard with this agency, they put the house on for asking price let’s say 170.000 and even if u offer around 5,000 more, your offer will get rejected. Offered on a couple of houses with good offers according to the property and property area and still got rejected as if they just don’t want to sell a property to us, will be looking at other agencies then wasting time on this one.
Hi, we are sorry to hear you are dissatisfied with your experience. Please could you send some more details to reviews@ryderdutton.co.uk so we can look into this for you.Thanks,Ryder & Dutton
5/5
TrustpilotExcellent service from Jade and Michaela!
A huge thank you to Jade and Michaela for supporting me with my first home purchase and keeping me up to speed with the whole process!!
We hope you enjoy your new home. All the best.
5/5
TrustpilotI moved from North Wales to…
I moved from North Wales to Huddersfield which was not straightforward as my first two buyers pulled out a week before completion, but I am happy to say my third buyer saw it through to the end. It was an extremely stressful time but Nichola and all the team at Ryder & Dutton, and most importantly their clients stayed the course with me and I have now been in my new home for the past two weeks and I couldn't be happier. Many thanks again for all the help from the whole team.
Thank you so much Kath for your review. We are so glad that you are settled in and are enjoying your new home and the lovely Colne Valley. The Slaithwaite team
5/5
TrustpilotBrilliant customer service
Sold my house last week and Megan was brilliant, kept me up to date regularly and answered any queries promptly. Couldn’t have asked for a better customer service!
Thanks Syma, please don't hesitate to contact us if you need anything in the future! - Megan
5/5
TrustpilotDifficult sale as we instructed using a…
Difficult sale as we instructed using a Power Of Attorney. Everyone we dealt with at Ryder and Dutton were excellent from the Manager to the rest of the team.Amy led on the sale and was always helpful and efficient.
Thank you for the review Ian, pleased to hear you were happy with our service - Tony & them team at Oldham branch
1/5
TrustpilotNot a great experience
Not a great experience. Falsified feedback from a viewing that did not happen: I was asked to show viewer around as R&D not available. However, viewer did not show up. R&D provided me with feedback for a visit which clearly did not take place.At another viewing, R&D arranged accompanied viewing. The agent had not been to my property before, was not familiar with the property and went to the wrong property at the appointment time. Luckily, I was still in the local area and was able to return to the house to show the viewers around. After several frantic phone calls, R&D eventually showed up just as the viewers were leaving.These viewers went on to purchase the property. Had I not been nearby to show them around, I could have potentially lost the sale.On the whole, a very stressful process.
Dear Michelle,Thank you for your time when we spoke earlier today.As explained when we spoke, we would never falsify a viewing appointment and I hope I have clarified what appears to have happened with the viewer in this situation. However, I do accept that other aspects of the service you received from us should have been better and we apologise that the service you received was not always of the high standard we aim for.Kind regards,Jake RowsonSales DirectorRyder & Dutton
5/5
TrustpilotCarmel is the best!
Carmel was amazing! So helpful and onit with her job. Would highly reccomend Carmel to anyone wanting to move house. Thankyou for making our expirience less stressfull!
Really appreciate the kind words, thank you!- Carmel & the Chadderton team
5/5
TrustpilotGreat service
We found a home we wanted to purchase by accident and as such needed to move quickly and get ours on sale. We chose Ryder and Dutton and within a couple of days we met with Leanne for our valuation and we were on the market at a price we were very happy with. The valuation process itself was very informative and in no way pressured or rushed. We were on the market within days and the photos and marketing were really good! Once on the market we were under the care of Martha who understanding our needs, quickly got us plenty viewings and an offer within 2 1/2 weeks FOR FULL ASKING price. The service has been incredibly informative and helpful and the communication has been fantastic. Would definitely recommend to anyone selling their house!
Thank you so much Dani! We're so glad we managed to help you! We wish you all the best. From the Slaithwaite team.
5/5
TrustpilotMoving into my first rented home was a great experience with Rachael Howard-cofield. Everything was made easy and she was great to work with and addressed any worries or concerns I had promptly.
Moving into my first rented home turned out to be a gregat expe
We are so happy you had a great experience.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the service I received from Ryder and Dutton
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet the standards we strive to provide. We understand how frustrating poor communication, delays in updates, and issues surrounding appointments can be, and we appreciate the concerns you have raised. We take all feedback seriously and have investigated the matters you highlighted. Following our review, we have spoken with you directly to discuss your experience, apologise for the issues encountered, and agree on how we can better support you moving forward. We are pleased that we were able to have an open and constructive conversation and identify a dedicated point of contact to assist with your ongoing property search. Whilst we regret that your experience fell short of expectations on this occasion, we appreciate the opportunity to address your concerns and hope to restore your confidence in our service. Kind regards, Shannon Laycock - Branch Co-ordinator Ryder & Dutton - Rawtenstall office
5/5
GoogleThis is the 2nd time I’ve had dealing with Ryder & Dutton within a 6month period. Robyn & Kirsten are the 2 to go to. …
Thank you Priya for your continued trust and for sharing such kind feedback, it’s truly appreciated. We’re so pleased the process felt smooth for you. All the best moving forward.
5/5
TrustpilotSarah was really friendly and helpful…
Sarah was really friendly and helpful with regards to the new property and the welcome pack was a lovely touch
We're so glad to hear that Sarah Green was able to provide you with a positive experience. We strive to make our customers feel welcome and valued, and it's wonderful to know that our welcome pack was appreciated.Gareth HuntHead Of Lettings
5/5
TrustpilotThanks to Lizzie and Mustafa
Thanks to Lizzie and Mustafa. great service kept well informed with every step of the way. nothing was too much for them. Would recommend ryder and dutton in the future. excellent
Thank you for the great review , we are glad you have a good experience with Ryder and Dutton from all the lettings team.
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