Trusted Agent profile · Ashton-Under-Lyne
Verified
★★★★★
2,781 reviews across 2 platforms
20 Market Street, Ashton-Under-Lyne, OL6 6BX
Part of Ryder, see every office.
Ryder's office in Ashton-Under-Lyne, at 20 Market Street, is rated 4.8 out of 5 across 2,781 reviews on two platforms, including 552 Google reviews rated 4.9.
Every review we hold for the Ashton-Under-Lyne office, from every platform, shown as written. First names only.
5/5
TrustpilotGrace Bleasedale from the Blackburn/…
Grace Bleasedale from the Blackburn/ Preston office quickly introduced herself as having an oversight/ support role for my purchase. Over several weeks she was responsive to my queries and also sent regular updates in how things were progressing. This was all much appreciated.
5/5
TrustpilotBrilliant customer service
Sold my house last week and Megan was brilliant, kept me up to date regularly and answered any queries promptly. Couldn’t have asked for a better customer service!
Thanks Syma, please don't hesitate to contact us if you need anything in the future! - Megan
1/5
TrustpilotNot a great experience
Not a great experience. Falsified feedback from a viewing that did not happen: I was asked to show viewer around as R&D not available. However, viewer did not show up. R&D provided me with feedback for a visit which clearly did not take place.At another viewing, R&D arranged accompanied viewing. The agent had not been to my property before, was not familiar with the property and went to the wrong property at the appointment time. Luckily, I was still in the local area and was able to return to the house to show the viewers around. After several frantic phone calls, R&D eventually showed up just as the viewers were leaving.These viewers went on to purchase the property. Had I not been nearby to show them around, I could have potentially lost the sale.On the whole, a very stressful process.
Dear Michelle,Thank you for your time when we spoke earlier today.As explained when we spoke, we would never falsify a viewing appointment and I hope I have clarified what appears to have happened with the viewer in this situation. However, I do accept that other aspects of the service you received from us should have been better and we apologise that the service you received was not always of the high standard we aim for.Kind regards,Jake RowsonSales DirectorRyder & Dutton
5/5
TrustpilotCarmel is the best!
Carmel was amazing! So helpful and onit with her job. Would highly reccomend Carmel to anyone wanting to move house. Thankyou for making our expirience less stressfull!
Really appreciate the kind words, thank you!- Carmel & the Chadderton team
5/5
TrustpilotGreat service
We found a home we wanted to purchase by accident and as such needed to move quickly and get ours on sale. We chose Ryder and Dutton and within a couple of days we met with Leanne for our valuation and we were on the market at a price we were very happy with. The valuation process itself was very informative and in no way pressured or rushed. We were on the market within days and the photos and marketing were really good! Once on the market we were under the care of Martha who understanding our needs, quickly got us plenty viewings and an offer within 2 1/2 weeks FOR FULL ASKING price. The service has been incredibly informative and helpful and the communication has been fantastic. Would definitely recommend to anyone selling their house!
Thank you so much Dani! We're so glad we managed to help you! We wish you all the best. From the Slaithwaite team.
5/5
TrustpilotMoving into my first rented home was a great experience with Rachael Howard-cofield. Everything was made easy and she was great to work with and addressed any worries or concerns I had promptly.
Moving into my first rented home turned out to be a gregat expe
We are so happy you had a great experience.
5/5
TrustpilotFantastic service with both selling and…
Fantastic service with both selling and purchasing. Elizabeth was in charge of both our sale and purchase and gave exemplary customer service, she was always quick to communicate with us and very friendly and helpful. Michael the branch manager was also extremely helpful and went above and beyond to help make our purchase as smooth as possible. Thoroughly recommend Ryder & Dutton as estate agents and would definitely use them again.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the service I received from Ryder and Dutton
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet the standards we strive to provide. We understand how frustrating poor communication, delays in updates, and issues surrounding appointments can be, and we appreciate the concerns you have raised. We take all feedback seriously and have investigated the matters you highlighted. Following our review, we have spoken with you directly to discuss your experience, apologise for the issues encountered, and agree on how we can better support you moving forward. We are pleased that we were able to have an open and constructive conversation and identify a dedicated point of contact to assist with your ongoing property search. Whilst we regret that your experience fell short of expectations on this occasion, we appreciate the opportunity to address your concerns and hope to restore your confidence in our service. Kind regards, Shannon Laycock - Branch Co-ordinator Ryder & Dutton - Rawtenstall office
5/5
TrustpilotThanks to Lizzie and Mustafa
Thanks to Lizzie and Mustafa. great service kept well informed with every step of the way. nothing was too much for them. Would recommend ryder and dutton in the future. excellent
Thank you for the great review , we are glad you have a good experience with Ryder and Dutton from all the lettings team.
5/5
TrustpilotSarah was really friendly and helpful…
Sarah was really friendly and helpful with regards to the new property and the welcome pack was a lovely touch
We're so glad to hear that Sarah Green was able to provide you with a positive experience. We strive to make our customers feel welcome and valued, and it's wonderful to know that our welcome pack was appreciated.Gareth HuntHead Of Lettings
5/5
TrustpilotMichaela was the lead and did a great…
Michaela was the lead and did a great job but interactions with Jade or Ollie were great aswell, very helpful and professional so highly recommend
Took sometime but got there in the end. All the best.
5/5
TrustpilotExcellent service
Matt was always available to answer any questions we had. he went above & beyond, chasing the solicitors on both sides, reassuring us, when we felt like we was hitting a brick wall. Great service.
Thank you Carol for your 5* Review! It's amazing to hear Matt went above and beyond for you and kept you up to date. All the best from Team Rawtenstall.
5/5
TrustpilotMany thanks to Amy Heaton and the team…
Many thanks to Amy Heaton and the team at Ryder and Dutton with help selling mums house from overseas. Everything went very smoothly.
Thank you for taking the time to leave a review! We are committed to delivering a smooth and stress-free experience for our clients, and we are delighted to know that we achieved that for you ⭐ - Tony and the Oldham team
5/5
TrustpilotI like to say a really big thank you to…
I like to say a really big thank you to
Hi Malcolm, thanks for taking the time to leave this review. We will miss you as a Landlord now that you have decided to sell. Hope all goes well with the sales process. Gareth
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Special thanks to Michaela and Jade for their support and always keeping us updated.
We're so glad to hear you had a positive experience! We strive to provide excellent service and it's wonderful to know that Michaela and Jade were able to assist you. Their dedication to keeping you informed is truly appreciated.
1/5
TrustpilotShocking service
Shocking service. Only got updates after I chased them. Elki from when she started to sell my house until she passed it over to Lindsey was an absolute waste of time, Lindsey not much better. There mortgage advisor nearly lost me my sale as he put my buyer with a very bad mortgage company who also have a shocking reputation. Service from Chaderton branch is not worth what they ate asking. Thought the manager Lewis didn't have the experience to manage his team. Would never use them again. On a good note Janet from Bacup branch was fantastic pity she left.
5/5
TrustpilotAbsolutely AMAZING
Absolutely AMAZING! Nothing was too much. Kept us informed every step of the way. Briony was a God send! THANK YOU 👍 XX
We are so thrilled to hear you had such a wonderful experience! It's fantastic to know that you felt well taken care of and that Briony went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with the team.
5/5
TrustpilotRawtenstall branch
Rawtenstall branch. Thank you to Sarah Rachel &Joanne you have done an amazing job with the rental of 1Beaufort Rd. Thanks
We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about Sarah, Rachel, and Joanne, we'll be sure to pass your feedback along to them.Gareth HuntHead Of Lettings
5/5
TrustpilotGreat service
I am extremely pleased with the service at Ryder and Dutton. I felt the staff, especially Michaela and Connor always kept me informed every step of the way.I would definitely recommend this estate agents.
Thanks for your review for Michaela & Connor it is much appreciated.
5/5
TrustpilotExcellent friendly service from the team at Linthwaite…
Nichola and the team at Linthwaite branch were very attentive, and kept me up to date during a very frustrating period. The sale eventually went through seamlessly and I would recommend this team to anyone. I felt involved at all times, excellent
Thank you Ron for your review!
5/5
TrustpilotFantastic Sarah and Joanne
Just let my property out with Ryder and Dutton - Sarah Green (rawtenstall) and Joanne Kimber were fantastic - will definitely be using this company again!
Thanks Zafar & Mustafa you were a pleasure dealing with throughout! - Team Rawtenstall
5/5
TrustpilotWe purchased our first home through…
We purchased our first home through Ryder & Dutton, our experience was amazing! The staff were friendly and the service was 10 out of 10 give the best advice! Special mention to Fiona, who was dealing with us! She was amazing:)
Many thanks for your review Jess! We hope that you will be very happy in your new home :)
5/5
TrustpilotI would like to thank Geraldine Marsden for everything.
I would like to thank Geraldine Marsden for making everything run smoothly, and anybody else who has been involved in the process.
5/5
TrustpilotGood experience
We had a very good experience with Ryder and Dutton, I cannot thank Carmel and Amanda enough as they made the process a wonderful one. Going forward, I’ll refer the letting agency to my friends and family.
Thank you very much for the your review. I'm glad Carmel and Amanda could make the process a smooth and happy one. Enjoy your new home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Ryder and Dutton a message.
