Trusted Agent profile · Ashington
★★★★★
715 reviews across 2 platforms
2 Laburnum Terrace, Ashington, NE63 0XX
Rook Matthews Sayer's office in Ashington, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 715 reviews on two platforms, including 91 Google reviews rated 4.6.
Every review we hold for the Ashington office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service
Amazing service from the Blyth branch! So friendly they feel more like friends than estate agents. Informative throughout having our house up for sale and once sold. Can’t recommend them enough :)
Dear Briony, Thank you for the wonderful review for our Blyth Branch. It was a pleasure to read.
5/5
TrustpilotFantastic service from everyone…
Fantastic service from everyone involved in our purchase. We couldn’t have done it without the knowledge and high levels of communication from Alistair regarding the mortgages. Highly recommend
Dear Michelle, thank you for taking the time to leave our Ashington team and Alistair 5 shiny stars. We're so glad the team secured you your next property and a mortgage too. Good luck in your new home!
5/5
TrustpilotLovely helpful staff
Lovely helpful staff. Made life much easier in purchasing a property.
Thanks for the five star review Christine, we really appreciate it!
1/5
TrustpilotDire levels of communication
Dire levels of communication for their commercial department. While we showed great interest in buying one of their commercial properties listed they showed very little interest in selling it to us.
Dear Mark, I have spoken to the commercial manager and his team regarding your review. We’re sorry you missed out on the purchase of the very popular property, however, the seller chose to withdraw the property and therefore all viewings, pending viewings and offers were cancelled. I have looked into this and can confirm the commercial team did send you the brochure and also chased the seller to organise a viewing on your behalf. In this instance the seller was slow to respond to our request for your viewing which was why our response to you was delayed while we were awaiting their response. Additionally, the seller apologised for the delay in response for the viewings request they were deciding whether to withdraw the property due to personal circumstances. We hope you understand and would love to be able to help you in the future. Please keep an eye on our website for future properties that may be of interest to you www.rookmatthewssayer.co.uk.
5/5
TrustpilotVery friendly and effective…
Very friendly, efficient and effective - highly recommended in selling my aunts home with me acting as the power of attorney…
Dear John, thank you so much for taking the time to leave this fantastic 5* review for RMS West Denton.
5/5
TrustpilotSale of my property
Always kept me informed. Gave good advise.
Thank you Miguel for the 5 stars!
5/5
GoogleAll staff were so understanding with the difficult situation of selling a family home. Regular updates meant we were always aware of what stage we were at. Would recommend.PositiveProfessionalism
Hi Andrew, Thank you for taking the time to leave us 5 gold stars and such a kind review. Hope we can assist you again in future, should you require it!
5/5
Trustpilotfirst class personal and expert service…
first class personal and expert service all done quicker and better than I had hoped for
Dear Paul, thank you for leaving this 5 star review for RMS Jesmond - we really appreciate you taking the time to do so.
5/5
TrustpilotFantastic estate agent
Blyth branch - The team at Rook Matthews Sayer are amazing. They’ve been extremely supportive and helpful during my house sale and would definitely recommend using them.
Dear Lauren, we're so glad the Blyth team were able to support you through your house sale, as well as find you a buyer at a price you're happy with. Thank you very much for the recommendation!
5/5
TrustpilotExcellent service from RMS Blyth
Rook Matthew Sayers, Blyth recently sold my house. They were excellent throughout the whole process, very proactive, friendly and professional. I would always recommend the Blyth branch, great service.
Dear Jacqueline, thank you for taking the time to leave our Blyth branch a lovely review and 5 gold stars. We really appreciate the future recommendation. Thanks again!
5/5
TrustpilotSteven Parker
Valuer Steven Parker came to value our house, very friendly, good service and had a good chat with him. Would recommend asking for him when getting your house valued.
Thank you very much for taking the time to leave our Fenham team and specifically Steven such a kind review. Steven is a highly valued member of the Rook Matthews Sayer family and we are glad to read you've received 5 star, professional service from our team. Many thanks again
5/5
GoogleCustomer service is outstanding. My dealings were with Mr Alistair Bowman, he was amazing and always available, courteous and very knowledgeable.
Dear Ryan, thank you for leaving our team and specifically Alistair 5 shiny stars. We're very glad he was able to provide you with the service and knowledge you required. Thanks again.
4/5
GoogleAlways professional, friendly and happy to help.
Thank you for leaving RMS Ashington a review Dawn! We pride ourselves on our customer service so if you could let us know what we could improve on to make this a 5 we'd be very appreciative marketing@rmsestateagents.co.uk
5/5
TrustpilotExceptional service
Exceptional service from friendly and professional staff who are always helpful
Dear Robert, thank you for such kind words and the five stars, we really appreciate it.
5/5
TrustpilotExcellent service and support through a…
Excellent service and support through a difficult process. Thanks especially to Julie in the Ryton office, but thanks to the whole team
Dear Allison, thank you for leaving the team 5 shiny stars and the special mention for Julie!
5/5
GoogleFriendly and professional staff who always go above and beyond
Thank you for the five stars Robert, we really appreciate you taking the time to leave this review.
5/5
TrustpilotSold my house with rook Matthew sayer…
Sold my house with rook Matthew sayer in blyth from start to finish very professional service, friendly and I would highly recommend them
Hi Erin, we really appreciate the 5 shiny stars and the recommendation! Many thanks
5/5
TrustpilotA real estate agent who works perfectly…
A real estate agent who works perfectly in ever way.Thank you Rook Mathew's sayer Newcastle-Fenham
Dear Mr Ucar, thank you so much for your 5* review for RMS Fenham.
5/5
GoogleJust sold my Mam’s bungalow, the service I received was spot on and couldn’t find a fault, I would highly recommend the team.PositiveResponsiveness, Quality, Professionalism, Value
Dear John, thank you for taking the time to leave our Ashington branch a review of recommendation and 5 gold stars, we really appreciate it.
5/5
GoogleGreat advice and honest service - would use again!
Dear Phil, thank you so much for the 5*'s. It's great to know you would use us again!
5/5
TrustpilotRook Matthews sayer Ryton
Rook Matthews sayer RytonThank you for your professional service and advise on getting the house at the price we are paying Kind regards David and Patricia Rocks
Wow, thank you David! Lovely to receive 5 shiny stars!
4/5
GoogleA local firm and I was pleased with the service and speed of concluding the sale of my house.
That's great to hear! Thanks Stuart!
5/5
TrustpilotGreat service
I've correspondended recently with Cristy at the Jesmond branch. She has been very knowledgeable, courteous, and prompt with any queries
Dear Kevin, thank you for leaving a lovely review for Cristy, great to hear that she was very proactive!
5/5
TrustpilotPonteland branch
Great service from Barbara and Sian at Ponteland branch.Friendly, approachable and professional.
Thank you Mrs Wallace for taking the time to leave this five star review for RMS Ponteland.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rook Matthews Sayer's Ashington office has 715 reviews across two platforms: 91 on Google, 624 on Trustpilot (across the whole business).
Rook Matthews Sayer Ashington is rated 4.8 out of 5 across all 715 reviews, and 4.6 out of 5 on Google from 91 reviews.
Rook Matthews Sayer Ashington, 2 Laburnum Terrace, Ashington, NE63 0XX.
