Trusted Agent profile · Ashington
★★★★★
715 reviews across 2 platforms
2 Laburnum Terrace, Ashington, NE63 0XX
Rook Matthews Sayer's office in Ashington, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 715 reviews on two platforms, including 91 Google reviews rated 4.6.
Every review we hold for the Ashington office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional Team!!
Very happy with the teams i worked with. From initial valuation to sales to pre-completion. They were very professional and helpful. It was a lengthy process but they were very supportive along the way.
Dear Ms Wong, thank you so much for taking the time to leave this review for RMS Gosforth. Although it may have been a lengthy process with solicitors, we're please our team were able to support you throughout!
5/5
TrustpilotGreat Commercial Agents
We have Just used Michael, Gordon & Chris to advise on best finish to our recent refurbishment works to a retail parade, the first 2 units have now been let easily though them and both are at the rent quoted, Really decent all round agent.
Dear Eli, thank you for the 5 stars and lovely review. We're so glad our commercial team have been able to let 2 of the units already. We look forward to continuing working on your instructions. Many thanks
5/5
TrustpilotBlyth
Blyth - Professional with a positive attitude from all the staff
Thank you for leaving RMS Blyth a 5 star rating, we really appreciate it!
5/5
TrustpilotAlistair Bowman
We used Alistair the financial advisor at RMS Bedlington for our mortgage. His customer service was second to none, explained every step and happy to help any way he could. I will be recommending Alistair to all of my friends and family. Very trusting and friendly.
Hi John, Thank you for the great review, Alistair is a highly valued member of the team. Thank you for the recommendations and lovely words.
5/5
TrustpilotGreat Help
Very helpful from the start. Supportive and informative. Kept me up to date with progress and always pleasant.
Thank you for taking the time to leave us a 5 star review Ronnie, we really appreciate it!
5/5
GoogleRecently sold my property through Rook Matthews Ashington branch and 5* star service from start to finish. Great prices & always kept in the loop, friendly helpful and efficient. Highly reccomend all the girls in the branch:)
Dear Sofia, thank very much for taking the time to leave a lovely review for our Ashington branch! We're so glad they were able to provide you with 5* service and hope to be able to assist you again in future should you require it!
5/5
TrustpilotExcellent service since day 1
Excellent service since day 1. Very pleasant staff. We were in communication with Ellie since the beginning and she has been very helpful and easy to contact too. Overall, we’ve had no problems and are very happy. Thank you!
Dear Joanne, thank you for the 5 shiny stars and lovely words regarding the team, specifically Ellie. We hope to assist you again in the future. Many thanks
5/5
TrustpilotThe staff at RMS Ponteland are amazing
The staff at RMS Ponteland are amazing. The customer service is excellent and attention to detail is exceptional. The assistance provided was second to none. I highly recommend RMS Ponteland
Dear Erika, thank you so much for taking the time to leave this lovely five star review for RMS Ponteland.
4/5
TrustpilotBenwell
Helpful and responsive
Thanks for leaving us a great review! We hope we can make it into a 5 star should you use our service again.
5/5
TrustpilotVery professional but friendly
Very professional but friendly. Kept us informed throughout.
Thank you Deb for leaving us a 5 star rating!
5/5
TrustpilotSian Harrison & the team at the…
Sian Harrison & the team at the Ponteland branch of RMS were very helpful and friendly thank you so much.
Thank you Lisa for taking the time to leave this 5 star review for RMS Ponteland, we really appreciate it!
5/5
TrustpilotRMS Blyth offer a brilliant, professional service
Just completed a purchase of a flat through RMS Blyth office& wanted to congratulate the whole team on giving brilliant service. The team were really helpful & nothing was too much trouble. Would highly recommend.I will definitely use them again.
Dear DD, thank you for leave 5 shiny stars for our Blyth branch. We're so glad they provided you with brilliant service while buying your flat. We hope you're very happy in your new home!
5/5
Trustpilot10/10 Service
10/10 Service, best in Newcastle to sell your property. Can't fault them.
Thank you so much for giving RMS Gosforth a 5 star review Georgina! We really appreciate your kind words.
5/5
TrustpilotAlistair - Mortgage Advisor
Third time using Alistair Bowman for our remortgage, wouldn't go anywhere else. Takes his time to explain the product and find the best deal.
Dear John, thank you for leaving five stars for our Mortgage Advisor Alistair. We really appreciate you taking the time to do so.
1/5
Trustpilot11 Years - NOT one viewing.
We were on the market for 11 years with Rook Mathews and NOT one Viewing. They did absolutely nothing they said they would do on initiation back in 2008. Lucky we were not desperate to move. Months and years would go by without contact from them. I paid them upfront for advertising which I would advise against. Avoid this company for sure. They valued the property, initially, then gradually convinced me to lower the price to quicken the sale, that inevitably did not happen. I changed to another agent, and had 5 views in 3 months.
5/5
GoogleI've recently purchased a property in Newbiggin by the Sea. The sale was dealt with by the Ashington branch. A professional service throughout and I was kept informed all the way through the process, as to what was happening.PositiveResponsiveness, Professionalism
Dear Rick, thank you for taking the time to leave us five stars and a great review. We are very happy to read that you received professional service throughout your purchase. We hope you're very happy in your new home!
5/5
TrustpilotExcellent service from Michelle and all…
Excellent service from Michelle and all the team from start to finish. Highly recommend.
Thank you so much for leaving Michelle and our team in RMS Blyth a 5 star review!
5/5
TrustpilotRook Matthews Sayer provides excellent…
Rook Matthews Sayer provides excellent service throughout. From arranging the photos, placing the ad, arranging viewings through to the sale. I was kept well informed throughout and felt that RMS were always available to answer my queries. Would highly recommend. Thanks again!
Hi Ronan, thank you ever so much for taking the time to write such a kind, detailed review. It was a pleasure to read. We're very pleased that the whole process ran smoothly for you. We hope to be of assistance to you again in the future! Thank you, again.
5/5
TrustpilotWent to see mortgage advisor to renew…
Went to see mortgage advisor to renew mortgage. Brilliant service and swapped over to new mortgage within the week.
5/5
TrustpilotGreat service
Great service, everything was handled fast and professionally. Helped the sale go through in under 2 months
Dear Rob, thank you for leaving us 5 stars! We really appreciate it.
5/5
TrustpilotExcellent Service
RMS Commercial sold our business recently and we could not have been happier with the service provided by GordonCannot recommend them highly enough
Dear Paul, thank you so much for taking the time to leave this great five star review for RMS Commercial, we shall pass on your kind comments to Gordon.
5/5
TrustpilotEasy to deal with
Chris at Rook Matthews Sayer helped us with the sale of some land. He was on the case straight away and the land was sold promptly and without issue. Would use again in the future.
Hi Peter, Very kind of you to recognise Chris and his hard work. We look forward to welcoming you back in the future!
5/5
TrustpilotWorked with Ellie
Worked closely with Ellie. The experience couldn’t have went any better. A wonderful mix of friendly and professional.Thank you.
Thank you for the 5 stars Carl, we really appreciate it. We're sure Ellie in RMS Gosforth will be thrilled with this feedback too.
5/5
TrustpilotRMS Jesmond branch
The team at the Jesmond branch of RMS are always really friendly, professional and helpful. It is their excellent customer service and honest approach which drew me to choosing them to help find tenants for student properties. Thank you so much.
Hi, Thank you for taking the time to leave us a review. It's great to hear how accommodating and helpful our Jesmond team were. I hope we can be of assistance to you again in the future!
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