Every review we hold for the Ashington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe service provided by RMS once we…
The service provided by RMS once we decided to sell our house has been excellent. All of the staff are friendly, knowledgeable and efficient. I couldn’t ask for more and would certainly recommend them 100%RMS Gosforth Branch did the ‘job’
Joyce · 3 October 2022
Agent replied · 15 June 2024
Dear Joyce, thank you so much for taking the time to leave this lovely 5* review! RMS Gosforth will be thrilled to read this. Thank you also for your recommendation, we truly appreciate this.
★★★★★ 5/5
TrustpilotGreat experience!
Very professional and responsive, Alistair helped me complete on my first home and couldn't have been more helpful. Great value also considering the current challenges in the housing market. Thoroughly recommend both Alistair and the company as a whole for those looking to buy or sell.
Michael · 10 December 2021
Agent replied · 15 June 2024
Dear Michael, thank you for leaving our Ashington team a lovely review and 5 stars! We're very glad our team were able to secure you a mortgage and help you complete on your first home. We hope you're happy in your home and consider using RMS if you're ever looking to sell. Many thanks again!
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend! Very experienced team within the Gosforth area, great communication throughout the process! We would definitely use Rook Matthews Sayer again
Jennifer · 26 January 2024
Agent replied · 15 June 2024
Thank you so much Jennifer for leaving RMS Gosforth a 5 star review, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotHighly recommended.
Knowledgeable, efficient, reliable and friendly. We bought our first house with their help, remortgaged with their guidance over the years, and have depended on them through our recent Transfer of Equity.Great communication, down-to-earth explanations and realistic timeframes made everything easy.
Jane · 13 September 2022
Agent replied · 15 June 2024
Dear Jane, thank you so much for your 5* review! We're pleased you've continued to benefit from our services since your first home purchase.
★★★★★ 4/5
TrustpilotSteven Parker assisted my sale
Steven Parker assisted my sale. Very professional, prompt contact and information when needed.
MALCOLM · 19 July 2024
Agent replied · 15 June 2024
Dear Malcolm, thank you for taking the time to leave our Fenham branch, specifically Danielle a good review. We are glad you were guided through the process well.
★★★★★ 5/5
GoogleRe-mortgage of our home in a turbulent market and Alistair did everything he could to keep us ahead of the changing times. Thanks again for being so friendly, helpful and efficient.
Louise · 18 June 2023
Agent replied · 17 June 2024
Thank you for the lovely five star review for RMS Ashington, specifically our mortgage advisor Alistair.
★★★★★ 5/5
GoogleLovely to deal with you........and your patience was greatly appreciated during the very long sale of our property!
Greg · 16 April 2024
Agent replied · 17 June 2024
Dear Greg, thank you so much for leaving RMS Ashington 5 stars!
★★★★★ 5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Alan · 19 August 2024
Agent replied · 24 August 2024
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
★★★★★ 5/5
TrustpilotRook Mathews sayer in ponteland what…
Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team
Kim · 25 October 2023
Agent replied · 15 June 2024
Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.
★★★★★ 5/5
TrustpilotCan not fault Rook Matthews Sayer with…
Can not fault Rook Matthews Sayer with the sale of our home. In what has been a stressful time they have made things so much easier for us. They have been so helpful throughout and every member of staff have been amazing! Can't thank them enough.
Charlotte · 4 October 2021
Agent replied · 15 June 2024
Dear Charlotte, We're so glad our Blyth team were able to assist you fully and ensure a completion on your home sale. We really appreciate the review and hope you're happy in your new home. Thanks again
★★★★★ 5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Lewis · 5 December 2023
Agent replied · 15 June 2024
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
★★★★★ 5/5
TrustpilotRook Matthews Sayer Blyth branch
Rook Matthews Sayer Blyth branch are always very professional with whom I have dealt with many times over the past few years. On this occasion they went the extra mile to market my property whilst I was in hospital. I happily recommend Rook to friends and family.
Mike · 17 June 2021
Agent replied · 15 June 2024
Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again
★★★★★ 5/5
TrustpilotGreat communication from the team…
Great communication from the team including Dawn and Neil who ensured all queries were answered, excellent service.
JT · 22 July 2025
★★★★★ 5/5
TrustpilotReview
Profesional, efficient and helpful.
Henry · 24 November 2024
Agent replied · 23 December 2024
Thanks Henry! We really appreciate you taking the time to leave us a review.
★★★★★ 5/5
TrustpilotHuge thank you to a brilliant team who…
Huge thank you to a brilliant team who have endured a rather painful sale. They've done a fantastic job and kept me up to date every step of the way. I would definitely recommend them to anyone.
Laura · 29 October 2022
Agent replied · 15 June 2024
Dear Laura, thank you for this 5* review for RMS Bedlington. Selling a property is one of the most stressful times in our lives and we hope our team were able to take some of the worry away with their regular updates. Thank you also for your recommendation of us, this helps us so much.
★★★★★ 5/5
TrustpilotRyton Branch
Ryton Branch. A very friendly and helpful crew. They gave a good competitive price for the property and within days had several viewings. the property was under offer within 2 weeks. Very impressed, well done Ryton Branch and many thanks for your help
Mal · 31 January 2022
Agent replied · 15 June 2024
Dear Mal, we're so glad the team were able to find you a suitable buyer and a price you were happy with so swiftly. Thank you very much for your instruction!
★★★★★ 5/5
TrustpilotWe would definitely recommend the…
We would definitely recommend the fantastic team at Ponteland R.M.S. Their level of service is second to none. They went above and beyond what was required of them to achieve a satisfactory outcome. They remained professional, warm and friendly at all times. Mr C and Mrs K Ponteland.
Col · 8 March 2021
Agent replied · 15 June 2024
Hi Col, Thank you for taking time to leave us 5 golden stars. It's great to hear that Ponteland provided such excellent service. I hope we can assist you again in the future!
★★★★★ 5/5
TrustpilotOur experience with Rook Mathews Sayer…
Our experience with Rook Mathews Sayer was outstanding for the sale of our Property.The feedback and customer care was exceptional from Natalie and the sales team.
Mr · 22 September 2023
Agent replied · 15 June 2024
We really appreciate you leaving this five star review for RMS Gosforth Mr Gardiner, thank you.
★★★★★ 5/5
Trustpilotprofessional
responsive, organised and efficient. Great to deal with and the fees seemed very reasonable.
Liz · 31 May 2024
Agent replied · 15 June 2024
Thanks Liz for the fantastic words and for leaving us a 5 star rating!
★★★★★ 5/5
TrustpilotTenant Finding
I required a new tenant,contacted Katie st RMS who found a suitable one in a couple of days. The whole process moved ahead very quickly.Whilst there was some confusion (not Katie) regarding the previous tenant checkout the service i recieved was great.
Raymond · 31 January 2022
Agent replied · 15 June 2024
Dear Raymond, thank you for choosing our tenant find service. I'm glad we were able to find you a suitable tenant so swiftly. We really appreciate you taking the time to leave Katie and the rest of the Blyth team 5 shiny stars! Thanks again.
★★★★★ 5/5
TrustpilotThank you RMS
The team at Blyth RMS have handled both the sale of my old house and purchase of new property. Excellent service particularly from Dawn who went above and beyond to make sure everything went through.
Denise · 28 November 2022
Agent replied · 15 June 2024
Dear Denise, thank you so much for taking the time to leave RMS Blyth 5*s! We hope you are very happy in your new home and are settling in well. We will be sure to pass on your kind words to Dawn, she is fabulous!
★★★★★ 1/5
TrustpilotMortgage Advisor - Ryton Branch.
Ryton Branch - Mortgage advisor. Appalling customer service she was extremely rude and very unprofessional. I was so taken back and flabbergasted by her comments and behaviour I exhaled so she then lowered herself even more to childish behaviour by mimicking me and exhaling aloud, haha WHF? Not what you would expect from an adult never mind a so called professional. To keep my dignity and self respect I left immediately after only 5 minutes of the meeting. A shame really I had high hopes as I’d used the same branch many years ago. Stay well away or be prepared to take abuse. You have been warned.
David · 10 November 2020
★★★★★ 5/5
TrustpilotExcellent service
Friendly, caring and professional, quick to respond, highly recommend.
Linda · 11 August 2024
Agent replied · 24 August 2024
Thank you so much Linda, we really appreciate your recommendation!
★★★★★ 2/5
TrustpilotCaution - Gas & Electricty Suppliers
We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries we had. RMS are partnered with Tili, who set up essential home services for movers, such as council tax, broadband etc. We received an email from RMS with details of how Tili would contact us to begin the process. It was not a service we were interested in using, and we didnt think anymore of it as Tili actually didnt contact us at all. Unfortunately, in that same email, in the small print it stated that our gas and electricity would be provided by Spark Energy. As it was in the small print, and not mentioned to us at any other point, we were unaware and unable to opt-out until it was too late. Spark Energy has extortionate tariffs, and it has been a difficult process to sort out 3 different energy suppliers: the previous tenant's supplier, Spark Energy and our preferred supplier. This has left a sour taste regarding our experience with Rook Matthews Sayer and we will be avoiding using them again in the future, as although the staff were great, the switching of energy suppliers without our explicit consent felt deceptive.
Ludwig · 12 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
