Your Move Ashford reviews

★★★★★ 5/5

Google

Just want to say a big thankyou to Ruby and Samantha for all the help they gave me on finding an amazing flat, so thankyou ladies you're the best.

Russell · 13 August 2025

★★★★★ 1/5

Google

I feel so terrible in writing this as the office and environment I worked in was absolutely wonderful, really nice people however. Working for this company has been a huge regret, working as a sale negotiator without a manger for a couple months and doing the more than I got paid. Unfortunately when the new branch manager came into the office it wasn’t a best time for the branch in sales. However when the new year came they made me redundant for poor performance and attention, even though the trouble of handling the Sale side by myself was extremely difficult that wasn’t taken into consideration. Unfortunately I would like to say working here would’ve been a pleasure however when you don’t get paid the right amount in your last payslip and no one to contact you to go over it even leaving phone calls for someone to call me back. I’m gutted to say my review on working here is disappointing. Do not work for this company. Thank you

Spam · 13 February 2023

★★★★★ 5/5

Google

Martha provided professional courteous service throughout. Dealt promptly with all my enquires and kept me well informed every step of the way! Highly recommend using this company for your home search.

Paul · 25 February 2024

★★★★★ 5/5

Google

The Ashford Your Move team were absolutely fantastic in helping me and my wife find a rental house! The support and regular updates they gave us was of the highest quality. They were always very fast to reply to any queries and the service was very speedy! Great job!PositiveResponsiveness, Quality, Professionalism

Isaac · 20 June 2022

★★★★★ 5/5

Google

Neil and co we’re great to deal with, very professional and patient, keeping everyone up to date. This was a long, drawn out sale (no fault of theirs) with a global pandemic in between, but Neil and the team were great. Thanks everyone.PositiveResponsiveness, Professionalism

Sharon · 24 August 2020

★★★★★ 5/5

Google

WE ARE SO HAPPY TO SHARE OUR EXPERIENCE WITH YOUR MOVE TEAM ESPECIALLY WITH LASHIYA.SHE WAS SO COOPERATIVE AND HELPFUL FOR US TO DOING ALL THE STEPS EASIER TO GET AN APARTMENT IN PANORAMA.THANK YOU VERY MUCH LASHIYA.

Sneha · 6 August 2023

★★★★★ 5/5

Google

When i met Andrew & Martha I instantly felt at ease. My experiences with yourmove have been nothing but positive, and with Andrew and Martha nothing has ever seemed 'too much'. I am so thankful for the team for their support and efficency.

Carly · 2 November 2022

★★★★★ 5/5

Google

Great experience with Kelly and Your Move, got the flat we wanted over the line with no bother, also managed to get the contractors to turn it around in record time. Very responsive and no ask was too much even on days off! Keep up the good workPositiveResponsiveness, Quality, Professionalism, Value

Sarah · 20 June 2021

★★★★★ 5/5

Google

Helpful & friendly. You can't ask for anything more than that. Thank you all for a hassle-free move from start to finish.

Pete · 3 March 2024

★★★★★ 5/5

Google

I just want to take a minute to say, big thank you to all staff at Right Move, Ashford Kent Especially a massive thank you to my agent (Lewis Radford) for his professionalism, passion, and drive to make sure his clients feel at ease and understanding about there new adventures ahead😁 Due to the situation we are all facing at this current time (covid 19) I have to say this nice gentleman has gone far and beyond to make this happen!! From government guidances as well as putting him self on the front line. This hasn't gone unnoticed!! Keep up the good work.. Massive thanks and well done👍PositiveResponsiveness, Professionalism, Value

Marcus · 20 June 2021

★★★★★ 5/5

Google

As a first time landlord, I dealt with Emily who couldn’t have been more helpful. Explained everything through thoroughly and patiently answered all my questions. Friendly and extremely professional service and would recommend them with no qualms.

Weasilfreak · 30 July 2019

★★★★★ 5/5

Google

Very professional. Lots of helpful information and on point advice. Daniel is a charming young man who put us at ease straight away. Glad we popped in. The next step in our future is much closer now.

Michael · 30 July 2019

★★★★★ 5/5

Google

Both Neil and Daniel have been brilliant throughout our sale. With regular updates, all the way even though it took slightly longer than expected but that’s not reflected on them at all. From the day of introduction, valuation, and marketing we felt they were fully aware of all the was going on. The communication between all parties was really good and positive, Daniel knew exactly what was going on, reviewed all the updates and relayed the information. We really could not fault their service. Highly recommend their sales service and quality of professionalism.

Karina · 30 July 2020

★★★★★ 5/5

Google

I must say I have been very impressed with Kelly and the Your Move branch they have been very helpful and very professional and made my move smooth and stress free Thank youPositiveResponsiveness, Quality, Professionalism

Mags · 24 August 2022

★★★★★ 4/5

Google

Daniel has been very prompt and quick to respond to any queries I had. Always has the information to hand, if he doesn’t he will endeavour to find out as quick as possible

Will · 30 July 2019

★★★★★ 5/5

Google

The staffs were very helpful and understanding specially David. I was late at the viewing due to unforeseen traffic and he moved the time slot to make room for the viewing. Definitely recommend them.PositiveResponsiveness, Quality, Professionalism

JIWAN · 20 June 2022

★★★★★ 5/5

Google

Neil and the team at Right Move, Ashford, have been amazing. Super helpful and made the selling of our property in a Folkestone, smooth and effortless. Highly recommend. 👍 …

Lisa · 30 July 2020

★★★★★ 5/5

Google

We came, we saw, we purchased. A hassle free, stress free process which took 10 weeks from day of enquiry to the day we moved in. Why pay the extra £5K more another agent prides themselves in advertising when the seller has their house sold so effortlessly in just a few days. They don't try to push their extortionate priced solicitors onto you either, a pleasure doing business with you, Dan and Neil . If you are looking to buy or sell a house, then what are you waiting for, it's Your Move.

Ruth · 10 November 2019

★★★★★ 1/5

Google

If it was zero star I would have choosen it!!! Horrible company and I would strongly recommend to stay away even if it's your last choice. I relocated in UK with 3 kids whatever they said to us, they were changing it after few days with the excuse oh it was a misunderstanding. We told them how important is few things to get done before our arrival because of kids and after one month we arrived with nothing get done, no repairs that they promised and the home was even in worst condition with broken wood and mirror pieces on the floor. Yet they haven't manage to show us how the heating is working something that they promised so we had to stay with no heating with 3 kids. They promised and they even wrote in the contract that will do a basic cleaning because the home was in terrible condition and they didnt even managed that. When I arrived with my 3 kids and obviously I was upset they visited me they apologised for everything and they said they have communication problem with the landlord. They promised to work out everything till next day .... the outcome ? Next day they just dropped an email which bottom line says "that's all we can do, you saw the home and you agreed to take it as it is" something that is absolutely not true. They didnt even care for a family with 3 babies. I won't trust them ever again and I advise you whatever they say or promise to have it written down because they are untrustworthy. By far the worst experience! Zero professionalism and mistreats. I am now in a home with 3 kids and several safety issues and not just dirty but nasty and full of dust it will take days to clean it and bring it in a decent condition. And yet with no heating! At their last email they even said that is not their responsibility to manage to show us how it works why they didnt mention that one month now before our arrival or the last time that we visited uk to arrange everything so we can work it out? All you ask is yes yes yes sure and after is oh we couldn't do it or oh was a misunderstanding! If you have to do business with this office I would say to not trust a single word if you dont have it written and signed.

Mirsini · 20 October 2019

★★★★★ 1/5

Google

Do NOT use this company if you are a landlord. Absolutely terrible service. I have made such a mistake opting to go with them. I instructed them to take over my 3 properties fully managed and 6 weeks later, I have still not received my rental incomes. They assure me the tenants have paid, but they cannot give me an answer as to why their Finance Department has not paid me yet. Today, I am contacting the Financial Ombudsman to get involved.

SRMG · 31 July 2019

★★★★★ 1/5

Google

Do NOT use this company if you are a landlord. Absolutely terrible service. I have made such a mistake opting to go with them. I instructed them to take over my 3 properties fully managed and 6 weeks later, I have still not received my rental incomes. They assure me the tenants have paid, but they cannot give me an answer as to why their Finance Department has not paid me yet. Today, I am contacting the Financial Ombudsman to get involved.

Sabrina · 30 July 2019

★★★★★ 5/5

Google

Your -Move reacted very promptly and professionally when I offered my property for sale. Neil Miller dealt very effectively with all the necessary paperwork and produced an accurate and presentable internet presentation. Daniel Glasgow worked seamlessly in advising me of upcoming viewings of the property and made all the viewing arrangements with the prospective purchasers. The property was sold within the first 3 weeks of being offered on the market. All in all a pretty painless and successful exercise and I would not hesitate from recommending them as sales agents

John · 30 July 2019

★★★★★ 5/5

Google

Used Your move in Ashford to rent out my family home, very professional. Process was explained very easily, I now have a long term tenant who i'm really pleased with.

Nicole · 30 July 2019

★★★★★ 5/5

Google

Yourmove- Ashford-were really brilliant in helping us buy our house. They assisted us with all our queries , supported us till the end. Handled things very professionally! Excellent service. Hence 5 stars!!

Neha · 18 July 2022