Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter speaking to a few different letting agents, Your Move has the most knowledgeable and professional team. Andrew, Lauren and Martha were all very helpful, gave me all the information I needed and made the whole process seamless from start to finish. They answered all of my questions and nothing was too much trouble. Great customer service and would recommend this team to anyone looking to rent.
Melissa · 30 July 2022
Agent replied · 30 July 2023
Morning Melissa, Many thanks for your five star review it was great to hear of your experience with our lettings team. Kind regards Neil Miller Branch Manager
★★★★★ 5/5
GoogleGreat new management!
Great to see Your Move Ashford under new management. Service has returned to being excellent. Samantha the lettings manager is extremely attentive and deals with any rental issues immediately and thoroughly. As an overseas landlord it is really important to have a management company that you can trust to do a good job, and in Sam you can have 100% confidence. Jackie (YM customer since 2010).
Baq · 13 April 2025
Agent replied · 3 June 2025
Thank you Jackie for your positive feedback, we really do appreciate it! We are working hard to give our Landlords the service that they deserve and hearing that you are happy really does make it all worth while and we look forward to a long and valued relationship.
Thank you
Sam and Ruby
★★★★★ 5/5
GoogleThank you to your move for helping me and my other half to get our first home. And especially a massive thank you to Lauren McNeil who worked tirelessly to help us secure our home. We never felt like we were out of the loop of anything with her and always told us all updates shortly after she found them out, massive credit to the company!!
Dragonkiller76 · 30 July 2022
Agent replied · 30 July 2023
Morning, Many thanks for the review and your comments about Lauren. It was great to hear of the excellent communication. Kind regards Team Ashford
★★★★★ 5/5
GoogleVery helpful staff, answering quickly to any request or question.
Christine-Louise · 22 July 2026
Agent replied · 22 August 2026
Hi Christine-Louise, thank you for leaving our Lettings Team this 5* Review. We are pleased that you find our service responsive and helpful. … More
★★★★★ 5/5
GoogleMartha is always excellent. She handles numerous lettings for me and each time listens for and delivers the individual requirements, which often vary, which have been ideal for both me and the tenants involved.PositiveResponsiveness, Quality, Professionalism, Value
John · 23 March 2024
Agent replied · 21 June 2024
Morning John. Many thanks for your kind words. we look forward to continuing the quality of experience you have received. Kind regards Neil Miller 😊 …
★★★★★ 5/5
GoogleJan and the lettings team are all extremely knowledgeable and helpful, we have had the pleasure of working with them for many years and would not hesitate to recommend them for all your rental needs.
Hazel · 13 December 2025
Agent replied · 13 April 2026
Thank you for your lovely review. We really appreciate your continued support and kind recommendation. It’s been a pleasure working with you over the years, and we’re delighted to hear that Jan and the lettings team have consistently … More
★★★★★ 5/5
GoogleDear Your Move Ashford Lettings,
Trust you are having a great weekend and I hope this email finds you well.
I wanted to take a moment to express our deepest gratitude for all your hard work and dedication in helping us secure the 2-bedroom rental house. Your professionalism and support throughout the entire process made a world of difference, and I couldn't have done it without you.
From the initial search to the final signing, you were there every step of the way, providing valuable guidance and assistance. Your attention to detail and commitment to finding the perfect place for us truly made the difference.
Lashiya Mattoo, we are incredibly grateful for your expertise and willingness to go above and beyond to ensure everything went smoothly. Your positive attitude and unwavering support kept us motivated and reassured throughout the process.
Thank you once again for all that you've done. We are thrilled with the new place and am looking forward to settling in soon. Your professionalism, dedication, and kindness are truly appreciated.
Warmest regards,
Lukman Bakare
Bakare · 22 May 2024
Agent replied · 21 June 2024
Dear Mr Bakare, Thank you so much for the review . We are so pleased we were able to find you your new home. We pride ourselves on giving the best service to all of our landlords , vendors , buyers and tenants.
Kind regards,
Andrew
Branch Manager
★★★★★ 5/5
GoogleDarren (branch manager) - very helpful from the get go, fully understood our plans and what we were looking for. Darren came round to our property and sat with us to discuss the market, value of our property, fees and gave other useful …
Max · 13 September 2025
Agent replied · 13 April 2026
Thank you for taking the time to share your experience! We're so pleased to hear that Darren was helpful right from the start and took the time to really understand your plans and priorities. It’s great to know his guidance, clear … More
★★★★★ 5/5
GoogleI dealt with Kelly recently when looking for a rental property for my client who had specific requirements - she was incredibly friendly, professional and helpful. Kelly helped me to secure a property very quickly and made the whole process very easy. I would definitely go to Kelly again when looking for a rental propertyPositiveResponsiveness, Professionalism
Kym · 22 June 2022
Agent replied · 21 June 2024
Morning Kym It was excellent to hear that Kelly was able to help you and the service you received. We look forward to helping in the future. Kind regards Neil (Branch Manager)
★★★★★ 5/5
GoogleYour Move Ashford has been very helpful and professofional in assisting the purchase a property in Folkestone, particular thanks to Neil and David for their friendly and cooperative responses. Their patience and understanding to my questions and requested is very much appreciated. Trust that people would be benefit from their good services.PositiveResponsiveness, Quality, Professionalism
Jane · 26 August 2022
Agent replied · 30 July 2023
Morning Jayne, Thank you for your kind words. We look forward to handing the keys over to you on completion. Kind regards Neil
★★★★★ 5/5
GoogleVery professional and attentive lettings tran (Jan) thank you
Vicky · 22 June 2026
Agent replied · 22 August 2026
Dear Vicky
Many thanks for leaving our Lettings Team your kind review after finding you … More
★★★★★ 5/5
GoogleExcellent service throughout from the Ashford team especially Martha. Cannot same the same for the Your Move Manchester deposit team. Terrible service from them but Martha helped greatly.
Ian · 22 May 2024
Agent replied · 21 June 2024
Dear Mr Parkes,
Thank you for your excellent feedback about Martha. We will pass on your comments to our end of lease team as customer satisfaction is incredibly important to us here at Your Move
Kind regards,
Andrew
Branch Manager
★★★★★ 5/5
GoogleWe have recently rented a property through Your Move and it was a very easy and smooth process. We dealt with Steven in the Ashford branch who couldn’t have been more helpful, even down to giving tips on interior decoration. Very quick and organised process, would definitely recommend them.
Tracey · 30 July 2022
Agent replied · 30 July 2023
Morning Tracey, Many thanks for the review and that you had an easy and smooth process. Steven was happy to have made this happen. Kind regards Team Ashford 😊 …
★★★★★ 5/5
GoogleThanks to Lashiya for making our journey smooth in finding and settling in our home.Keep up the great work!!!
Stella · 31 August 2024
Agent replied · 29 December 2024
Dear Ms Mushayavanhu,
Thank you for the lovely review , We pride ourselves on giving the best service and its great to hear your feedback on Lashiya service. We hope you are enjoying your new home.
Kind regards,
Andrew
Branch Manager
★★★★★ 5/5
GoogleThanks to Lashiya for making our journey smooth in finding and settling in our home.Keep up the great work!!!
Stella · 11 August 2024
Agent replied · 25 August 2024
Dear Ms Mushayavanhu,
Thank you for the lovely review , We pride ourselves on giving the best service and its great to hear your feedback on Lashiya service. We hope you are enjoying your new home.
Kind regards,
Andrew
Branch Manager
★★★★★ 1/5
GoogleThey are thieves and dishonest people!If you want to rent a property stay away from them. They do not give you your deposit back. They also work with the landlord to charge you money for repairs or other things that you did not cause. When they do the check out, they do not let you know and only if you chase them constantly they reply to you with a list of things that you need to pay but they were not caused by you. After more than 6months without receiving the moneywe are escalating the case
Gennaro · 21 October 2023
Agent replied · 22 November 2023
Dear Gennaro,
It is always disappointing to read a client is not happy with our service. I can confirm that as a company we register all clients deposit's in a secure Government scheme. I can see that Mydeposits is currently dealing with your dispute with the landlord over claims for the deposit. We do not make the decision on where a deposit is returned to this is all dealt with by Mydeposits through their own investigation and they come to a decision based on evidence put forward on who or how much is awarded to either a party or both parties are awarded a certain amount each. I hope this helps in understanding the process of a disputed deposit return.
Kind regards
Andrew
★★★★★ 5/5
GoogleYour Move Ashford has been very helpful and professofional in assisting the purchase a property in Folkestone, particular thanks to Neil and David for their friendly and cooperative responses. Their patience and understanding to my questions and requested is very much appreciated. Trust that people would be benefit from their good services.
Jayne · 15 September 2021
Agent replied
Morning Jayne, Thank you for your kind words. We look forward to handing the keys over to you on completion. Kind regards Neil
★★★★★ 5/5
GoogleThank you Andrew and the Your Move team for helping me purchase my first home!
Extremely helpful and knowledgeable.
Would 100% recommend their services.
Lucy · 3 March 2024
Agent replied · 24 March 2024
Good afternoon Lucy ,
Thank you for your review , We are so happy we have been able to help with the purchase of your new home. If you need any help in the future please do not hesitate to contact us
Kind regards
Andrew
Branch Manager
★★★★★ 5/5
GoogleKelly went above and beyond to get all the paperwork sorted so I could move in on my deadline. She was absolutely brilliant so glad I choose your move. Fast caring friendly brilliant service all round couldn't be happier. A++++++++++++PositiveResponsiveness, Quality, Professionalism, Value
Liam · 22 June 2022
Agent replied · 21 June 2024
Dear Liam, Thank you for your feedback it was great to hear of your experience and we appreciate that you had time to leave the review. Kind regards Neil Miller, Manager
★★★★★ 5/5
GoogleThank you to Ruby and Sam for excellent service in getting my house ready for renting! Great communication, friendly and nothing was too much. Highly recommend!
Joe · 4 May 2025
★★★★★ 5/5
GoogleI would just like to say a massive thank you to Neil and Amanda at your move Ashford . Amazingly efficient reliable honest service . So quick to complete for us . All the viewings were genuine and they helped us get what we wanted for our property . Totally recommend them for sales Lettings and buying properties , makes a lot of difference to be able to actually trust and rely on such an efficient genuine company .. well done guys outstanding service
Regards LisaPositiveResponsiveness, Quality, Professionalism, Value
James · 26 August 2021
★★★★★ 5/5
GoogleVery professional service, pleasant to deal with. Great photographs, property sold within 4 days. Happy to recommend them. Thanks to Neil and his team.
Disappointed that Premier Property Lawyers were recommended by them, they proved very disappointing, leading to additional stress.
Keith · 30 July 2022
Agent replied · 30 July 2023
Morning Keith & Tina, Many thanks for your review. Great to get you moved and hope you are really happy in your new home. Kind regards Neil
★★★★★ 5/5
GoogleAfter a very stressful house sale we decided to rent a property for the first time in 30 years as this suited our situation. We dealt with Kelly who helped us through the process after helping us secure a lovely new home. The documentation was very easy to process with electronic signature making things much easier in "lockdown". Both Kelly and Mandy were professional, knowledgeable and a pleasure to deal with in these challenging times. Many thanksPositiveResponsiveness, Quality, Professionalism, Value
Mark · 22 June 2021
★★★★★ 5/5
GoogleGreat customer service. Keeping me informed all the way through process. Able to answer any questions I had promptly
Paul · 13 December 2025
Agent replied · 13 April 2026
Thank you for your feedback. We’re pleased to hear that you received great customer service and felt well informed throughout the process. It’s important to us to keep communication clear and to answer questions promptly, so we’re glad this was your experience. We really appreciate you taking the time to leave a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
