Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently rented a house through your move letting agency, and we had a really positive experience from start to finish. Hannah was incredibly helpful and supportive throughout the whole process. She made everything easy, explained everything clearly, and was always there when we needed help.
We really appreciate all the time and effort Hannah put into helping us get settled into our new home. Thank you for making the whole experience so smooth and stress-free. Highly recommended!
Anushika · 19 August 2026
Agent replied · 22 August 2026
Hi Anushika, many thanks for your lovely 5* Review. We are so pleased that Hannah gave you all the help and support to move into your new home an we hope that you will be very happy there.
Jan and the Lettings Team, Your Move Ashford.
★★★★★ 5/5
GoogleDaniel Dry - ⭐️⭐️⭐️⭐️⭐️
As first-time buyers, the property process can feel overwhelming, but Dan has made our experience much easier from the very beginning.
During our viewings and throughout the process so far, Dan has taken the time to answer our questions, provide helpful background information, and communicate with the seller whenever needed.
His response time is excellent, always getting back to us quickly by email or phone.
Dan is approachable, easy to talk to, and consistently professional. Although we are still in the process of purchasing the property, we’re very grateful for his support and guidance so far.
Brooke · 13 March 2026
Agent replied · 13 April 2026
Hi Brooke We are so pleased that Dan has been able to help and guide you through this process and thank you for taking time to leave this review. We will ensure that your comments are passed on and wish you all the very best for your new home.
Jan & The Team at Ashford Your Move Sales & Lettings.
★★★★★ 5/5
GoogleThis is your number Estate Agent is Ashford, trust me guys. The service i received while trying to rent a property they manage is the best i have ever received in Ashford, highly professional and customer centric service. Hannah Taylor was top notch in her service delivery, i am glad i patronised Your Move. Highly recommended. Thank you Hannah.
Olamigoke · 8 August 2026
Agent replied · 22 August 2026
Hi, thank you for taking time to leave this wonderful 5* Review for Hannah in our Lettings Team We are pleased that she has helped you find your family home and your recommendation is much appreciated.
Jan & the Ashford Your Move Team
★★★★★ 5/5
GoogleI have just moved into my new forever home. I hope 🥰 Hannah has been amazing. What a lovely lady . Nothing is a problem. I had a problems she had the solution . For me I will always go through her if possible. Thank you for all your help with the paperwork the moving date and everything …
Lil · 22 July 2026
Agent replied · 22 August 2026
Dear Linda, thank you for leaving Hannah in our Lettings Team this wonderful review. We are delighted that Hannah has helped you so much and we hope that you enjoy your new home.
Ashford Lettings & Sales Team.
★★★★★ 5/5
GoogleAfter a past poor experience elsewhere it was refreshing to deal with an Estate Agent that set out detailed clear objectives to sell our property and then who delivered on those objectives in a reasonably quick time. Dan is a man who clearly knows his business and assisted by Jade and others kept us fully informed of interest in our property throughout, and delivered a buyer who purchased within our expectations. It is a pleasure to leave this well deserved review and it is given with our thanks.
P · 1 August 2026
★★★★★ 5/5
GoogleThe whole process run smoothly, all stepped up via the link with information, not always clear but Hannah was very helpful to guide me with in, and also during the viewing and assisting in it until all checks were done and key sorted!
Matteo · 22 July 2026
Agent replied · 22 August 2026
Hi Matteo, many thanks for this superb review, we are so pleased that Hannah in our Lettings Team helped you during your recent tenancy application. We hope that you enjoy your new home. … More
★★★★★ 5/5
GoogleHannah Taylor was outside waiting for us when we arrived, looking very professional, she was very knowledgeable and answered any questions that we asked. We were shown around the house inside and out, we talked about the local area.
Thank you Hannah it was a great viewing.
Leandre · 22 June 2026
Agent replied · 22 August 2026
Hi Leandre, Thank you for this wonderful review. Hannah has recently joined our Lettings Team and it is great to receive this feedback which will ensure she receives . … More
★★★★★ 5/5
GoogleThanks to Hannah my partner and I were able to get an apartment, with her help we were able to find a place so quickly. She was very professional and patient which I admired, I really appreciate her hard work.
Georgia · 22 July 2026
Agent replied · 22 August 2026
Hi Georgia, thank you for this glowing review. We are so pleased that Hannah in our Letting's Team helped you find your new home and gave you both such a professional service. We always aim to to to help all our customers and will ensure that Hannah continues to support you.
Kind regards
Jan and the Team at Ashford Lettings & Sales.
★★★★★ 5/5
GoogleGreat experience with Your Move Letting Agency. The team was very well-behaved, professional, and patient throughout the whole process. A special thanks to Hannah, who was especially kind, helpful, and understanding. Her patience and support made everything much easier. Highly recommended.
Rajesh · 22 June 2026
Agent replied · 22 August 2026
Dear Rajesh
Many thanks for your review and we are so pleased that you had a positive, … More
★★★★★ 5/5
GoogleI cannot fault Your-move they have been excellent on the run up to my recent house move, In particular Jan and Ruby have been outstanding always there to help and passing information back and forth as quickly as possible. I would definitely recomend Your-move Ashford to any potential Tenants or landlords.
Oliver · 13 January 2026
Agent replied · 13 April 2026
Thank you so much for your 5-star review! ⭐️
We’re really pleased to hear you had a positive experience with our lettings team. Providing clear communication and a smooth, stress-free process for our landlords and tenants is always our priority, so your feedback means a lot to us. The Ashford Team wish you happiness in your new home.
If we can help again in the future, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleHannah was a pleasure, she was professional, easily contactable and super helpful throughout the whole process. Made the experience seamless.
Clare · 22 July 2026
Agent replied · 22 August 2026
Hi Clare, many thanks for this great review. We will ensure that Hannah is aware of this and we are delighted that you have received great service from our Lettings Team. … More
★★★★★ 5/5
GoogleHannah was really helpful & Made the transfer easy
Regan · 1 August 2026
Agent replied · 22 August 2026
Hi Regan, Thank you so much for leaving Hannah in our Letting Team this great 5* Review. We are pleased that she has helped you find your new home and wish you every happiness there. Jan and the Team at Your Move Ashford.
★★★★★ 5/5
GoogleMe and my partner have just purchased our first property and Gracie from Your Move Ashford was amazing throughout the whole process. She made the process much less stressful for us and kept us updated every step of the way. We couldn’t recommend Your Move or Gracie more!
Sophie · 13 September 2025
Agent replied · 13 April 2026
Thank you so much for your lovely review! We're absolutely thrilled to hear that your first home-buying experience was a positive one, and that Gracie was able to support you every step of the way. We'll be sure to pass on your kind words … More
★★★★★ 5/5
GoogleI recently went on a viewing with Gracie, and I couldn’t be more impressed with her professionalism and friendliness. From the moment we arrived, she made the whole experience smooth, informative, and genuinely enjoyable. Gracie was …
Subdown · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with Gracie. She takes great pride in being professional, approachable, and well-informed, and it’s wonderful to know that this came … More
★★★★★ 1/5
GoogleAfter confirming multiple times that the landlord was happy with a short six month tenancy with payment up front, we viewed the property and then waited two weeks for them to tell us they are not happy with a six month tendency. We cancelled other viewings based on them saying they want to get the ball moving fast.
Didnt even let us know they landlord wasnt happy, we had to chase them.
Being a landlord ourselves we would not be happy with them managing our property and being a tenant not being kept up to date is not acceptable.
Daniel · 13 January 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We did take our landlord clients instructions initially and a short-term tenancy was a consideration, however, as multiple offers were received following the viewings on 20th December and your subsequent offer on 22nd December our client after careful consideration made the decision to opt for an alternative tenant. We always aim to communicate our clients instructions in a timely manner and we apologise that on this occasion we had not been able to do so.
★★★★★ 5/5
GoogleGracie has been invaluable in getting this transaction over the line. I have used Your Move since 2004. Frankly the best estate agency I have come across ever!!. Once again, immense gratitude in getting this over the line in a complex market.
Black · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words!
It’s been an absolute pleasure working with you, and I’m thrilled we were able to get everything over the line, especially in such a challenging market. Your … More
★★★★★ 5/5
GoogleWe had such a positive experience thanks to Gracie. She was always reassuring and supportive throughout the whole process, which made a big difference for us. She went above and beyond by chasing things up promptly, keeping us updated, and …
Sara · 13 October 2025
Agent replied · 13 April 2026
Thank you for your lovely review! We’re so pleased to hear that Gracie was able to make your experience a smooth and positive one. Her proactive approach and commitment to keeping everything on track really do make a difference, and it's … More
★★★★★ 5/5
GoogleZac was extremely helpful and professional in my search for a rental property. I would highly recommend to anyone looking for their next home!
EGB · 13 February 2026
Agent replied · 13 April 2026
Dear Ellie , thank for you taking the time to leave this great review for our new Team member, Zac. We are delighted that you have had such a great experience with Your Move Ashford and we wish you every happiness in your new home. Your Move Lettings Team.
★★★★★ 5/5
GoogleAfter several estate agents before we decided to try Your Move and tge experience was amazing and Gracie was fantastic. Very polite, honest and easy to communicate with via phone, email etc. Thanks to everyone especially Gracie
Helen · 13 September 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We're delighted to hear that your experience with Your Move stood out after trying several other agents. Gracie will be especially pleased to know her politeness, honesty, and communication made such a … More
★★★★★ 5/5
GoogleWe have had excellent service from Andrew. His expertise and dedication led to a quick sale at a great price. Communication was excellent, with Andrew keeping me informed every step of the way and promptly responding to any questions or concerns I had. He was always approachable, friendly, and dedicated to supporting our move. The personalised service made the process smooth and as stress-free as moving house can be. Thank you Andrew.
Emily · 22 March 2024
Agent replied · 24 March 2024
Dear Miss Jones,
Thank you for the 5 star review , I am so happy for both yourself and Ben that we have been able to sell your property and now you have found a property you both love. It has been a pleasure to assist you and hope we work together again in the future.
Kind regards,
Andrew
Branch Manager
★★★★★ 5/5
GoogleThe service we found at Your Move Ashford was really excellent. We told them our situation and need to find a new private rental property, the agent who was helping us was Martha Lines she was extremely helpful. Our case became complicated due to issues with some other parties. She worked very diligently and continued till we got the keys. She always answered our questions no matter how frustrating things became, she kept working hard to get us the house.
The property is really good and definite upgrade from our previous home. Your Moves service was very good I would highly recommend them. Martha THANK YOU we couldn’t have got to this amazing home without you and your hard work on our case.
Duncan, Sophie McDougall
Duncz · 30 June 2023
Agent replied · 30 July 2023
Good morning Mr & Mrs McDougall,
Thank you for the lovely review , Martha & the rest of the team are so happy you are settled in your dream home and we are pleased we had the pleasure in helping.
Kind regards,
Andrew
Branch Manager
★★★★★ 5/5
GoogleGracie has been excellent, she is proactive and keeps us updated with local markets, very friendly and great service!
Paul · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind feedback. We’re delighted to hear that Gracie has provided proactive, friendly service and kept you well informed about the local market. We’ll be sure to pass this on to her.😊 …
★★★★★ 5/5
GoogleI went in to your move office in ashford kent to get some information on renting and how it works with paying the electric, water, heating and taxes etc as i havent rented in uk before, (british born, left for 20years) I met with Jan and …
Leianne · 22 May 2026
Agent replied · 22 August 2026
Dear Leianne
Many thanks for your 5* Review and kind words - we are delighted to hear that we … More
★★★★★ 1/5
GoogleTenant moved out in 2024, outstanding rent still not recovered due to staff not following up with credit control Dept and not providing the information until recently, lack of communication between staff, staff left without sorting issues! In process of trying to get outstanding payment ect..
Full management fee taken every month!! What are we paying for!!
Very disappointed 😞 at the moment
Nazneen · 13 January 2026
Agent replied · 13 April 2026
Hi Nazeen,
I am sorry that you are disappointed with the service, we did email yesterday with the evidence the chasing our team have done in regards to trying to recover the rent. We do understand how frustrating it is when a tenant does not pay the rent, and we will continue to chase them on your behalf.
Best wishes
Your Move Ashford
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