Trusted Agent profile Β· Ashford, Surrey
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209 reviews across 1 platform
22 Church Road, Ashford, Surrey, TW15 2UY
Your Move's office in Ashford, Surrey, at 22 Church Road, is rated 4.6 out of 5 across 209 reviews on 1 platform, including 209 Google reviews rated 4.6.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleGracie has been excellent, she is proactive and keeps us updated with local markets, very friendly and great service!
Thank you for your kind feedback. Weβre delighted to hear that Gracie has provided proactive, friendly service and kept you well informed about the local market. Weβll be sure to pass this on to her.ο»Ώπ β¦
5/5
GoogleI went in to your move office in ashford kent to get some information on renting and how it works with paying the electric, water, heating and taxes etc as i havent rented in uk before, (british born, left for 20years) I met with Jan and β¦
Dear Leianne Many thanks for your 5* Review and kind words - we are delighted to hear that we β¦ More
1/5
GoogleTenant moved out in 2024, outstanding rent still not recovered due to staff not following up with credit control Dept and not providing the information until recently, lack of communication between staff, staff left without sorting issues! In process of trying to get outstanding payment ect.. Full management fee taken every month!! What are we paying for!! Very disappointed π at the moment
Hi Nazeen, I am sorry that you are disappointed with the service, we did email yesterday with the evidence the chasing our team have done in regards to trying to recover the rent. We do understand how frustrating it is when a tenant does not pay the rent, and we will continue to chase them on your behalf. Best wishes Your Move Ashford
5/5
GoogleGreat service from Dan and the team. Got my house sold in good time. Friendly, professional and helpful
5/5
GoogleHannah and Jan are so professional and efficient . The phone is always answered and they are great with advice. For lettings I would not go anywhere else . Thank you for making the process as stressful free as possible .
Dear Lynne, Thank you for taking the time to leave this great review for our Lettings Team. We are delighted that, as a Landlord you have received the service that we β¦ More
5/5
Google2025 - We worked with Gracie on the sale of our property - and she was really flexible and supportive throughout the process. Although a few standard challenges here and there, Gracie managed them all with a kind and friendly can-do attitude. Often going above and beyond to help things. We're really happy to have a nice buyer to move into our loved home, thanks to her and the team.
5/5
GoogleJade and Dan at Ashford branch have been fantastic in helping our move progress really quickly and easily. Jade's patience during our (sometimes too long) viewings has been so appreciated by all our family, and her knowledge of the β¦
Hi Emma, many thanks for your super review and we are pleased to hear that our Sales Team have helped you find your family home. We will ensure that Jade and Dan receive your feedback. β¦ More
1/5
GoogleProfessionalism 0% customer service 0% tenant application fairness 0% DO NOT USE... Went to see a house on imperial way viewing very unprofessional and slap dash told we get a link to apply to landlord by the next day... a few phone calls to them told the person is out they will do it when get back, end of the day no link, rang up morning after and spoke to Martha who said she will do it, still nothing rang up to speak to manager who on holiday and pass to Martha again told be done within the hour, still nothing rang back Martha's now out and will be done by the end of the day. Next thing 33 imperial way is let agreed, due to the staff we missed out and didn't get a fair chance of applying for it especially when your current landlord is selling up and your desperate for a new home......
Good afternoon Jason, We are disappointed to see your review as we pride ourselves on always giving excellent customer service. I can see from our systems you were sent the link on three occasions to apply for the property. If you wish to discuss this further please feel free to contact us ashfordlettings@your-move.co.uk Kind Regards Andrew Manager
5/5
GoogleThought it best to leave a review for Nikki Lumsden. I would like to note that I haven't sold or bought from your move Ashford as yet but we have been searching for a new home for what feels like an eternity. We have gone through several representatives showing us around homes. Nikki completely stood out for me - I did not feel pressured or hassled in any way, just a really pleasant straight forward set of conversations that completely put my wife and I at ease. (Which was really refreshing) She is a real credit to your company.
Good morning Stuart , Thank you for your 5 star review, It is always great to hear about the fantastic service we give to our customers. Nikki and the team really look forward to helping you find your new home. Kind regards Andrew Manager
5/5
GoogleAndrew came out and valued our property and we were blown away by his knowledge of our property and presentation. He was third agent out and stood out head and shoulders against the rest we knew from that meeting that we were only going to put our property with Andrew. Less than 14 days later the property is sold. Thank you so much to Andrew and his team
Dear Ms George, Thank you for the lovely review , We are so pleased we have got the property marketed and sold SSTC in a quick timeframe and we look forward to working together again in the future. Kind regards, Andrew Branch Manager
5/5
GoogleAndrew came out and valued our property and we were blown away by his knowledge of our property and presentation. He was third agent out and stood out head and shoulders against the rest we knew from that meeting that we were only going to put our property with Andrew. Less than 14 days later the property is sold. Thank you so much to Andrew and his team
Dear Ms George, Thank you for the lovely review , We are so pleased we have got the property marketed and sold SSTC in a quick timeframe and we look forward to working together again in the future. Kind regards, Andrew Branch Manager
5/5
GoogleDan is a fantastic agent, extremely professional.
Hi Joe, many thanks for your great review, we are very pleased that you have had such a positive, professional service from Dan our Sales Manager.
5/5
GoogleThe best experience I have ever had with professional people in a service industry. Driven, informative, supportive and caring. A combination that achieved exceptional results in a very short timeframe.
Dear Paul, really appreciate your kind words it was lovely working with you if you need anything moving forward please feel free to reach out to the team. Your Move Ashford
5/5
GoogleHad a lovely experience with your move, Hannah - Ashford branch, has been a great help throughout this whole process so thank you so much for all your help:)
Hi Leah Thank you so much for your lovely review! Itβs been an absolute pleasure helping you throughout the process. Wishing you all the very best in your new home! ππ‘ Ashford Lettings & Sales Team β¦
5/5
GoogleJan and Alannah at Your Move are just great very organised, very helpful and always go that extra mile. Thank you so much great Agency. Claire & Tayler x
Dear Claire & Tayler, thank you both for taking time to leave this wonderful review for our Lettings Team. We are so pleased that our Team give you great service and we look forward to continuing to help you both in the future Your Move Ashford Lettings & Sales.
5/5
GoogleNeil and his team at Your Move in Ashford, Kent were absolutely brilliant and an integral part of my house purchase. I would even go as far to say, if it wasnβt for Your Moves persistence in keeping both solicitors on track through the whole process, I wouldnβt be in my lovely three story town house now. Everyone that answered the phone at Your Move was friendly, polite and professional and they kept me informed through the whole process. Exceptional communication which is very rare to find these days! I would not hesitate to recommend Neil and all the guys at Your Move, Ashford. Many thanks. Melanie No 92.PositiveResponsiveness, Professionalism
Morning Melaine, Thank you for your kind words. We always aim to provide the best possible service to buyers and sellers. We are glad you are happy in your new home. It was a pleasure helping you move. Kind regards Team Ashford π π β¦
5/5
GoogleWe are so pleased to have chosen Your Move Gracie was professional, approachable and responsive and her communication was outstanding! β¦
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Gracie and the team at Your Move. Gracie takes great pride in providing professional, approachable service, so it's wonderful to know her β¦ More
5/5
GoogleA huge Thank You to Gracie and the YourMove team in Ashford. We had a strict deadline for myself and my partner to move in a different location due to personal reasons and I was assured that deadline was met just in time for a new family member. Gracie had always responded to my emails and phone calls and fully supported us throughout the journey of selling our property. She knew how important this moment was for our lives. We are both over the moon with happiness, now we can enjoy our new home waiting for the little one. Thank you YourMove Team Ashford!!
5/5
GoogleA massive thank you to Neil and his team at Your Move in Ashford who sold my house within a few days of putting it on the market. I really felt that Neil was 'on my side' in his approach to marketing the property and in getting the best price for me - without the overt aggression of some other agents. I would not hesitate to recommend the Ashford Your Move office (and their associated conveyancing team) to anyone selling a property. Thanks Neil!
Afternoon Wendy, Many thanks for your kind words. It was a pleasure to assist in selling your home and getting the best market price. Kind regards Neil π β¦
5/5
GoogleMe and my partner made the decision to rent a property in ashford and it just so happened to be your move that was managing it. Prior to selecting a property Steven took the time to show us round 3 different properties he had to offer and was very patient with us. Steven made even the experience of looking at properties simple, mainly because he wasnβt pushy and happy to have a laugh and a joke which gave the process more of a βhumanβ touch whilst maintaining a level of professionalism. When a property was chosen Steven was very eager to get us in as soon as possible providing regular updates to not just me but my partner alike which doesnβt always happen which was appreciated. I cannot fault Steven and the service that he delivered to us. We have also had interactions with Kelly at your move. She too has always been incredibly accommodating when spoken to and you do not feel like anything your asking from her is too much. Thank you both very much.PositiveResponsiveness, Professionalism
Morning Liam, Thank you for spending the time to leave a review. It was excellent to hear of your experience dealing with Kelly & Steven. Enjoy your new home and call us if you need any assistance. Kind regards Neil Miller, Branch Manager
5/5
GoogleMartha Lines was the best help i could have wished for to make my move go forward as quickly and hassle free as possible especially as my situation was complex while having to contend with work and other matters. Martha is so polite, patient, understanding and very supportive. Outstanding customer service. Thank you so much
Dear Gavin, Thank you for taking the time to leave the review regarding Martha's service. It's always great to read that we are providing the fantastic service that we are so proud of. We hope you enjoy living in your dream home. Kind regards, Andrew Branch Manager
5/5
GoogleDan and Jade are so friendly and helpful, especially as our sale was so long happening. Many thanks .
Morning Gay, It was a pleasure to help the sale through to completion. Our lettings team will be delighted to continue looking after your other properties. Thank you for your five star review. Kind regards Neil
5/5
GoogleI had an excellent experience with Your Move - Ashford. The agents Andrew, Martha and Laura were extremely knowledge of the rental market, they were very professional, honest and attentive and really friendly. They made what I thought would be a stressful experience very quick and easy and had tenants in my property within 2 weeks. I am very pleased with the service I have received and would highly recommend this estate agent. Thank you!
Morning Janeen, Thank you for your review and kind and it was excellent to hear we exceeded your expectations. Kind regards Neil Miller Branch Manager
5/5
GoogleIβm a first-time renter and the team at Your Move Ashford were so friendly and professional they made my experience hassle and stress-free. I would especially like to give thanks to Kelly who I canβt praise enough for her kindness and for being so helpful from start to finish, I have no faults whatsoever! I would highly recommend Your Move Ashford to anyone hoping to rent or buy in the future! You shall not be disappointed! If I could leave more than 5 stars I would! Thank you so much, guys!
Afternoon Sharna, Thank you for your kind words. It was great to hear that you had an excellent experience with Kelly and the lettings team. Kind regards Neil
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