Sandersons Ashford reviews

★★★★★ 2/5

Trustpilot

We ordered electric blinds for our Living Rooms/French windows and bay window

We ordered electric blinds for our reception rooms which included large French Windows. We were not aware at the time of ordering that the UK company had been taken over by Hilary Blinds. The Fitter eventually came (he was excellent - hence the two stars) but one blind for the large French window had left the factory having been strung incorrectly and this meant that we would have to leave it down on the window until the replacement. We were told by the Fitter that this is a regular issue.These blinds are expensive and I really was aggravated that a faulty blind could pass through their factory quality control. It was difficult to find a number to call them on, but eventually, the Fitter gave me one and I got through to a lady who told me that I would get a replacement in due course. I asked for some compensation for the inconvenience and was told that replacing the blind was compensation! She had no training to deal with a complaint and was very defensive. I then asked to be put forward to customer service (as she was from another department) and she then told me she was also customer service! I was so disappointed by her behavior and the inconvenience, I emailed Sandersons with my complaint and have never had even an acknowledgement! To me, this is the worst example possible for customer service.Basically, there is NO customer service at Sandersons and I would certainly never use this company again.

Mrs · 27 September 2023

★★★★★ 5/5

Google

Thank you Cherie for a great professional and friendly servicePositiveResponsiveness, Quality, Professionalism, Value

Steve · 20 June 2022

★★★★★ 5/5

Google

Although Sandersons weren't my direct estate agents, they were extremely helpful and friendly throughout the process! Many thanks to Antony for his continued efforts and updates.

Mark · 21 June 2019

★★★★★ 5/5

Google

Jackie Alexander at Sandersons is easily the best estate agent out of the many we have experienced whilst searching for a property in Kent. She is friendly and accessible; very knowledgable about both the properties she is marketing and the local areas; proficient, organised and professional. Highly recommended.

Richard · 20 June 2023

★★★★★ 5/5

Google

We have found the team at Sanderson's friendly and helpful, they have completed the tasks set out in a timely manner and are working hard to create interest in our property.

Allan · 14 June 2024

★★★★★ 5/5

Google

The Sandersons team did an excellent job of selling my house. I got my top asking price within a couple of days of going on the market and their aftersales team kept me up to date on progress before I even thought about chasing anything. I have just recommended them to my parents for their house sale.

Bryony · 20 June 2022

★★★★★ 5/5

Google

I had the pleasure of dealing with Joe in the potential purchase of my first house. He answered all of my questions swiftly and was very helpful. Highly recommend!

Nadeem · 26 June 2024

★★★★★ 5/5

Google

I asked Sandersons to put my property on the market as the current agents I had engaged with were not doing anything for me. Within a week they had a buyer for me. Sandersons were exceptionally responsive throughout the process, whether it was emails or phone calls. I would highly recommend them to anyone who is thinking of selling their property.PositiveResponsiveness, Professionalism

Emma · 20 June 2021

★★★★★ 1/5

Trustpilot

Sales side very good

Sales side very good. Once passed over to the Progression Team it all ends rather messy I am afraid. Had a cash buyer who had been checked to be so. Turned out they wasn't. Waited far too long for information, feedback, phone calls. I did ask for the property to be re-marketed when I smelt a fish a month ago but nobody helped me out. For £5000 I would drive from Southampton to Glasgow in a day and sleep in my car if I had to. Sadly, Sandersons Progression Team do not have the same work ethic. Get rid of everyone in the renamed Regression Team, there is NO point in having them. As much use as a Chocolate Fireman.

S · 28 February 2023

★★★★★ 5/5

Google

Nancy was absolutely amazing and so very helpful!! Very lovely lady!PositiveResponsiveness, Professionalism

Ellie · 25 October 2020

★★★★★ 5/5

Google

No hesitation in providing a 5 star review. Sales team are excellent - very thorough and professional. Throughout my dealings with the branch I have felt my requests and instructions have been carried out with regular updates start to finish. Antony and his team have be excellent. Thanks guys

Matt · 21 June 2018

★★★★★ 5/5

Google

I bought my first house with Sandersons Estate Agents in Ashford. Excellent and customer friendly service, very professional and hardworking team. I can't thank enough for the incredible service provided by the team. My special thanks to Charolette, Antony and Jacqui...Thanks a million Sandersons. Keep up the good work.

Sandeep · 21 June 2018

★★★★★ 5/5

Google

Kerry handled both my sale and purchase and was efficient and responsive throughout and both processes went very smoothly.

Tony · 25 August 2024

★★★★★ 5/5

Google

From start to finish Sanderson's have excelled in every area, making what can be a stressful process as easy as possible. I am a returning customer and simply would not use any other agent. In these days of poor customer service, Sanderson's go the extra mile to ensure satisfaction. Well done to all the team!PositiveProfessionalism

Andy · 20 June 2021

★★★★★ 5/5

Google

I had the pleasure of dealing with Joe in regards to sales properties. He was fantastic.

Zara · 24 September 2024

★★★★★ 5/5

Google

Cherie was great, always quick to respond and very helpful

Harry · 20 June 2020

★★★★★ 5/5

Google

They've set the standards for others to aspire too! The most proactive and communicative Estate Agents we have ever used, they were faultless, and there wasn't anything that was too much for them. They took full responsibility for making our move happen from the point we viewed the property to the point we went to collect the keys!

Jody · 21 June 2019

★★★★★ 5/5

Google

Very friendly, approachable and professional Estate Agents. We sold our property through them, and although their commission is slightly higher than others in the area, you get what you pay for! Would definitely recommend.

Nick · 20 June 2023

★★★★★ 5/5

Google

Very helpful and patient when it comes to letting a property and responding to any query. Sandersons has the access to firms to get maintenance done quickly to keep the clients happy and safe.

Susanne · 20 June 2023

★★★★★ 5/5

Google

First class service from the team at Sanderson Ashford branch. I would recommend them to anybody looking to sell their home. I would like to mention Cherie especially as she went above and beyond to get to get the sale of our home over the line. Huge thanks.PositiveResponsiveness, Quality, Professionalism

Dave · 20 June 2021

★★★★★ 5/5

Google

I would recommend without doubt Sandersosns Ashford Estate Agents as the team was very helpful and supportive through our buying/selling journey. I wish all the best to the whole team 🙂 …

Angelina · 25 July 2023

★★★★★ 5/5

Google

Sandersons (Cherie and Joe in particular) went above and beyond with our purchase. We will certainly use them in future should the need arise, and would thoroughly recommend their professional but personal service. Can't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value

Georgia · 20 June 2022

★★★★★ 5/5

Google

Friendly, approachable and happy to answer any questions that we had Helpful with the application process Would use again.

George · 21 January 2024

★★★★★ 5/5

Trustpilot

Excellent service from Glen Ford who…

Excellent service from Glen Ford who fitted our shutters,he was friendly professional and did an amazing fit! Thanks Glen,you did an amazing job and so tidy....love our shutters thanks to your fitting.

Stephen · 24 July 2020