5/5
GoogleFound me some great tenants for my property recently and the process was completely trouble free. Would certainly use again.
Agent replied · 19 March 2025
Thank you Carmel for your lovely review! The Martin and Co Ashford Team
Trusted Agent profile · Ashford, Kent
Verified
Martin & Co Ashford reviews
★★★★★
234 reviews across 3 platforms
7-9 Repton Avenue, Repton Park, Ashford, Kent, TN23 3RX
Part of Martin & Co, see every office.
Martin & Co's office in Ashford, Kent, at 7-9 Repton Avenue, is rated 4.0 out of 5 across 234 reviews on three platforms, including 217 Google reviews rated 4.1.
About Martin & Co Ashford
We specialise in property rentals and property management in Ashford and the surrounding areas, where we have been providing advice, guidance and support to our customers since 2010. Kevin Hall is Director of the branch at Repton Park and having started his own residential property portfolio nearly 20 years ago, he fully understands the needs of both landlords and tenants. Along with his team, at Martin & Co Ashford offers a personalised service to meet all individual property needs. Ashford is a thriving town with excellent leisure facilities, along with the popular Ashford Designer Outlet. And, through its continued investment and development attracts families and investors alike. And with an impressive rail link to London, is hugely popular with commuters. Whether you are looking to buy or sell a property in or around Ashford or would like a free valuation, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Ashford get you on the move. Certificate martin
Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Google5/5
GoogleMartin & Co have been managing our rental properties for several years and have always provided a sterling service. I have no reservations with recommending them to other landlords
Agent replied · 23 October 2024
Thank you for your time on leaving us such a good review, we really appreciate it. Kind Regards, Martin and Co Ashford Team
5/5
GoogleAmazing service! I had an issue with the boiler which had left me with no hot water and within two hours of reporting it an engineer had visited and resolved the issue! Extremely fast response and great communication from the agents.
5/5
GoogleHad a very good experience with Martin & Co Ashford, the staff are friendly, professional and so very helpful. Will recommend to any friends and family!
Agent replied · 23 October 2024
Thank you Katie for your lovely review. Kind Regards Martin and Co Ashford Team
3/5
GoogleThe team could be more friendly and helpful. We didn't feel we were treating with professionals.
Agent replied · 10 March 2025
Dear Almudena, Thank you for taking the time to provide feedback. We sincerely apologize for not meeting your expectations regarding friendliness and professionalism. We are committed to improving our service and would be grateful for any … More
5/5
GoogleGreat customer service and very professional. Very swift with response and respectful. Cheers Martin & Co!
Agent replied · 7 March 2025
Thank you immensely for your kind words and the fantastic five-star review. We're thrilled you've had a positive experience with Martin & Co. Your recognition of our customer service, professionalism, and swift responses is greatly … More
5/5
GoogleWe had an excellent experience using Martin & Co in Ashford. Nicola and her team are very professional, we had brilliant communication during this Covid 19 pandemic, they were easy to reach and kept us up to date every step of the way. We had an excellent experience with them and would highly recommend.
5/5
GoogleVery responsive to any issues on property, always helpful and ensure a quick turnaround time, gives alot of comfort to know things are in hand.
Agent replied · 22 October 2024
Hi Joe, Many thanks for your lovely review. Kind Regards Martin & Co Ashford Team
5/5
Google1st.,class service start to finish ,at a reasonable price,great communication throughout Letting process.
Agent replied · 10 March 2025
Thank you Beryl for your lovely 5 star review! The Martin and Co Ashford Team
4/5
GoogleNever had any problems, they keep in touch and keep you updated.
Agent replied · 19 March 2025
Thank you Lisa! The Martin and Co Ashford Team
5/5
GoogleThe best Letting Agents. Friendly and professional staff. Always there for you ❤️
Agent replied · 7 March 2025
Dear Delia, Thank you so much for your heartwarming feedback! We're thrilled to hear about your positive experience with our team. Our aim is always to provide friendly and professional service, and it's wonderful to know we've been there … More
5/5
GoogleVery good letting agents. Friendly staff and always updated property condition. Thank you for looking after and managing my property
Agent replied · 26 October 2024
We are delighted to know that you had a positive experience with us. We strive to provide the highest quality service for our customers and it's great to see that reflected in this positive review. Thank you for your recommendation and we look forward to helping you in the future!
4/5
GoogleFriendly and compassionate people. Very thoughtful of our needs
Agent replied · 7 March 2025
Thank you Mike! Martin and Co Team
1/5
GoogleComplete liars saying they was at the flat for us to view travelled an hour for nothing and saying we missed the time slot even though we was told that it was in high demand and they are doing open viewings. Do not use these time wasters
5/5
GoogleI wouldn’t use any other company to rent out my houses. Great communication and service
Agent replied · 3 December 2024
Thank you Amber!
1/5
GoogleThis branch of Martin & Co are truly awful, they have lied and lied and lied over properties. I have all the emails as evidence if anyone wants to see then please ask. They don't answer your calls and give fake dates as to when the property is available. Awful seriously avoid so as your mental health is not affected. Rubbish
Agent replied
We accepted an instruction to market properties for a developer and were asked to market the properties in advance of completion based on their expectations. Unfortunately they were unable to deliver due to a number of setbacks. We communicated all updates that we received to applicants and were transparent throughout. We understand that this has caused some of our customers a lot of stress and we sincerely apologise for this. As a result we took the decision to remove the advertising and to only do so once each plot was completed.
5/5
GoogleVery happy with the service so far. Best agent I’ve dealt with in Ashford, prompt with their responses and have been really helpful. 100% recommend them!!
5/5
GoogleMartin and Co have been my letting agent for years now over two properties. I find them to be very professional and quick to act when there is a problem. When it comes time for a tenancy renewal they are months ahead of the game which allows you more time to negotiate with the landlord about increasing the rent. I have just signed a 2-year tenancy agreement with a property I love and that is managed very well by Martin and Co.
5/5
GoogleVery efficient Agents and take care of all my needs, would recommend these to anyone
Agent replied · 23 October 2024
Thank you Jason, We really appreciate your review. Kind Regards, Martin and Co Ashford Team
5/5
GoogleI have been a landlord with Martin & Co Ashford for over 10 years now. I originally started with one property and a few years later they helped me find a second property to also rent out. During all that time we have had nothing but praise for the way they work. The staff are always friendly and helpful and address any problems really swiftly. The tradespeople they source to do any jobs that need doing all seem to be excellent and reasonably priced and any works are undertaken swiftly and efficiently as soon as I give the go ahead. One house has had the same tenant since we bought it and although the other one has had a few different tenants there have been minimal gaps between them and no rent defaults even through Covid. I would, and do quite often, highly recommend Martin & Co Ashford.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad a great experience with Martin & Co. Thank you! Highly recommend!!
Agent replied · 24 December 2024
Thank you Gemma :)
5/5
GoogleVery professional .approachable .friendly .
Agent replied · 5 March 2025
Thank you!
1/5
GoogleI was led to believe that Martin & Co were marketing my property for sale. 4 weeks later I find out they aren't and also the person they said they would be jointly selling with the price is different to what I said. Apparently I read 'it is 1% plus VAT' incorrectly - apparently that doesn't mean it is only 1% plus VAT. Plus completely condescending emails and inappropriate emails - quote 'wow, not sure where that has come from' - the start of the email. It has come from you making me believe you were selling my property and told me the incorrect fee! Disgraceful - I have rented my property through Martin & Co for over 15 years and this is the treatment!
5/5
GoogleMartin & Co look after several properties on my behalf. I like the reassurance of knowing that I do not have to worry about the frequent changes to legislation, about protecting the deposit correctly, issuing the correct paperwork etc. I also like the fact that my rent is fully insured so that if a tenant defaults (touch wood none have so far) that my rent is fully covered. The guys in the office are great and nothing is too much trouble. Happy to recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Ashford
How many reviews does Martin & Co Ashford have?
Martin & Co's Ashford office has 234 reviews across three platforms: 217 on Google, 15 on Facebook, 2 on Trustpilot.
What is Martin & Co Ashford's rating?
Martin & Co Ashford is rated 4.0 out of 5 across all 234 reviews, and 4.1 out of 5 on Google from 217 reviews.
Where is Martin & Co's Ashford office?
Martin & Co Ashford, 7-9 Repton Avenue, Repton Park, Ashford, Kent, TN23 3RX.
