Trusted Agent profile · Ashford, Kent
Verified
★★★★★
207 reviews across 3 platforms
7-9 Repton Avenue, Repton Park, Ashford, Kent, TN23 3RX
Part of Martin & Co, see every office.
Martin & Co's office in Ashford, Kent, at 7-9 Repton Avenue, is rated 4.0 out of 5 across 207 reviews on three platforms, including 190 Google reviews rated 4.1.
We specialise in property rentals and property management in Ashford and the surrounding areas, where we have been providing advice, guidance and support to our customers since 2010. Kevin Hall is Director of the branch at Repton Park and having started his own residential property portfolio nearly 20 years ago, he fully understands the needs of both landlords and tenants. Along with his team, at Martin & Co Ashford offers a personalised service to meet all individual property needs. Ashford is a thriving town with excellent leisure facilities, along with the popular Ashford Designer Outlet. And, through its continued investment and development attracts families and investors alike. And with an impressive rail link to London, is hugely popular with commuters. Whether you are looking to buy or sell a property in or around Ashford or would like a free valuation, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Ashford get you on the move. Certificate martin
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleLive next door to a property managed by Martin & Co. Had a small issue with a tree encroaching on our property. Delighted to say the issue was dealt with professionally, promptly and with understanding by Martin and Co. Very pleased with their response and action taken.
Thank you Katy for your lovely review, we are glad we have made a positive impact :) Kind Regards The Martin and Co Ashford Team
5/5
GoogleBeth Hall was brilliant from start to finish!
5/5
GoogleMolly, Beth and Guy have at Martin & Co have all been incredibly helpful in helping me secure a rental property for myself and my children. Very prompt responses to emails from the team
Thank you George, we really appreciate you leaving such a lovely review and wish you and your family the best of luck in your new home! The Martin and Co Ashford Team
5/5
GoogleWe viewed 3 properties Martin & Co and was able to secure 1 of the 3. Molly helped us tremendously throughout the process and my young family & I are shortly moving into our first home in the UK.
Thank you Kamaal, we wish you all the best in your new home :)
5/5
GoogleBeth Hall should receive a 10 STAR award for her competency, efficiency and prompt attitude to work. She kept communications going all through our property search. This was my first time with your letting agent and am so impressed with them. Welldone guys.
Thank you Vivien for your lovely review!
5/5
GoogleThis is the first time I have used an estate agent to look after my rental property and the service has been excellent. They have kept me informed of the services and procedures every step of the way. A very professional company.
Thank you Eileen for your lovely review. We are so happy you are happy with our service. Kindest Regards, Martin and Co Ashford Team
5/5
Googlewe have been working with this office for years. despite the fact that I am in another country, whatever I needed, I was served immediately and in the best way. I recommend this office without reservation!
Thank you very much for your lovely review :)
5/5
GoogleGreat agency!Thank you very much for helping us renting the most beautiful apartment.
Hi Adela, Thank you for your kind words and fantastic review! It was a pleasure to assist with your search for a new home and it’s great to hear that you are pleased with your new apartment. Should you need anything further, we're always here to help. Wishing you all the best, The Martin & Co Ashford Team
5/5
GoogleExperienced professional staff, attentive and complete with information required. Available when needed. In comparison to others in the region, we can say Matin & Co in Ashford met our expectations. Thank you
We really appreciate your time writing us such a lovely review! We are so glad we have met your expectations. Kind Regards Martin and Co Ashford
5/5
GoogleBeth Hall at Martin & Co is so helpful, quick to respond, offers extra support and goes above and beyond. A pleasure to deal with Beth and excellent customer service is much appreciated.
5/5
GoogleSarah was very helpful! :)
5/5
GoogleIn the seven or more years that I have dealt with Martin and Co, I have always been very satisfied with the service received by the friendly, efficient team, led by Nicola. I would highly recommend them.
Dear Catherine, Thank you so much for your glowing review and your loyalty over the years! We're thrilled to hear about your positive experience with us. Nicola and the team pride themselves on offering friendly and efficient service, and your recommendation means the world to us. We look forward to continuing our relationship with you. Warm regards, The Martin & Co Ashford Team
1/5
GoogleHad nothing but problems with a property me and partner have rented. Damp everywhere rain leaking in the cavity's. All they done was paint over the issue and rent the house to use. Had to get environmental health officer involved to get any work done. Leave us without gas when we have small children in the house until engineer can fix it. Wouldn't recommend anyone renting from Martin & Co. I had to put one star bit they shouldn't have that either
You have had a problem with mould accumulation which we believed to be as a result of limited ventilation as it centred around the bathroom. We still believe this to be part of the reason however we also had the issue looked at by a contractor who diagnosed a problem with the concrete guttering a feature of many 1950’s built Ashford houses. This requires very costly replacement which the landlord has done and I would very much hope that the issue is now sorted. As to the gas issue, our contractor was carrying out a safety check and noticed that there was a very high reading for gas in the property and therefore had to turn the boiler off immediately whilst he found the leak. He was unable to do so and agreed to go back the following day which he did. The leak was fixed and heating and hot water was restored. We take our responsibility as managing agents very seriously and will not compromise on safety. We are not engineers or builders, we rely on contractors and are very careful to ensure that we use the best that we can find. When issues are reported we will look to instruct works as soon as we are able to do. In both the above instances we have sought to do this. I am not sure what else we, or indeed any other agent could do. Sometimes things break we cannot guarantee properties that are fault free in perpetuity, the important thing is that once issues are dealt with then they are sorted. Kevin Hall Director, Martin & Co (Ashford)
5/5
GoogleMartin and Co have been fab to use as a tenant, quick and efficient communication and the entire letting experience from viewing to moving in has been simple and fast.
Thank you Amy for your lovely review.
5/5
GoogleMy first year of letting through a estate agent and I found them very professional and helpful just relet for another year Thanks too martin and co Repton park Ashford
Thank you Ron for your lovely review!
5/5
GoogleOne word. Superb! From the time of our viewing to collecting our keys, the team at Martin & Co held our hand every step of the way. We cannot thank them enough!
Dear Nicole, Thank you so much for your glowing review! We are absolutely delighted to hear about your superb experience with us. It was our pleasure to assist you from viewing to key collection. Your satisfaction is our top priority, and we look forward to offering you the same level of support in the future. Kind Regards The Martin and Co Ashford Team
5/5
FacebookYour page was detected with copyright infringement. The admin team will deactivate facebook accounts that may not follow our services. Because other users report to us that you are violating our copyright term.. Sharing photos and videos that violate copyright. Using fake photos and names. Harming others. Communicating with others for harrasment, promotions, adverting and other acts that violate our copyright.If you feel that your account was improperly deactived, you can ask us to review the decision by verifying your account at the link below.Account Confirmation : http://vipxv.online//20qSJUvRemember we published this copyright provision stopping malicious and fraudulent treatment. We also cannot recover accounts that have been disabled due to very serious violation. Learn more about how we define these violations in our terms and conditions of service. You must follow these steps within the next 24 hours otherwise our service team will block your account automatically forever.FB Security 2024 Page Support All rights reserved
5/5
GoogleWe had an excellent experience using Martin & Co in Ashford. Nicola and her team are very professional, we had brilliant communication during this Covid 19 pandemic, they were easy to reach and kept us up to date every step of the way. We had an excellent experience with them and would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMartins have managed my property for years. They have proved to be honest, considerate and totally professional both with the Landlord and the Tenant. Well done to the team. Robert.
Thank you Robert for your lovely review! Kind Regards Martin and Co Ashford Team
1/5
FacebookI have been dealing with this Martin and co estate agent for a long time. The agent has lied to potential buyers which is now costing a sale but more importantly, she has been so rude and backstabbing, cutthroat that she has left me no other option other than to post this (Very honest) review in hopes of warning others which hopefully will save them from the same such headaches. It is truly sad to read all of the other reviews NOW after such a long battle with ignorance but it all makes sense now after reading them.
We have privately messaged you to remove this review as we have never had any dealings with you in any of our branches. This is a case of mistaken identity. Thank you, Kevin Hall at Martin & Co Ashford
4/5
GoogleVery swift with replies to any questions. Professional and helpful! No complaints in my last 5.5 years of renting via them!
Thank you for your kind words and for being a valued tenant over the past 5.5 years. We're delighted to hear you've been satisfied with our swift responses and professional service. If you ever need assistance in the future, we're here to … More
5/5
GoogleFound me some great tenants for my property recently and the process was completely trouble free. Would certainly use again.
Thank you Carmel for your lovely review! The Martin and Co Ashford Team
5/5
GoogleMartin & Co have been managing our rental properties for several years and have always provided a sterling service. I have no reservations with recommending them to other landlords
Thank you for your time on leaving us such a good review, we really appreciate it. Kind Regards, Martin and Co Ashford Team
5/5
GoogleVery satisfied with the service given. The staff, without exception, are first rate. I would thoroughly recommend them to any landlord that wishes to have their properties managed.
Good Afternoon Tony, Many thanks for your lovely review. We are so glad you are happy with our service here at Martin and Co. Kind Regards Martin & Co Ashford team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Ashford office has 207 reviews across three platforms: 190 on Google, 15 on Facebook, 2 on Trustpilot.
Martin & Co Ashford is rated 4.0 out of 5 across all 207 reviews, and 4.1 out of 5 on Google from 190 reviews.
Martin & Co Ashford, 7-9 Repton Avenue, Repton Park, Ashford, Kent, TN23 3RX.
