How many reviews does Martin & Co Ashford have?

Martin & Co's Ashford office has 234 reviews across three platforms: 217 on Google, 15 on Facebook, 2 on Trustpilot.

What is Martin & Co Ashford's rating?

Martin & Co Ashford is rated 4.0 out of 5 across all 234 reviews, and 4.1 out of 5 on Google from 217 reviews.

Where is Martin & Co's Ashford office?

Martin & Co Ashford, 7-9 Repton Avenue, Repton Park, Ashford, Kent, TN23 3RX.

Trusted Agent profile · Ashford, Kent

Verified

Martin & Co Ashford reviews

4.0

★★★★★ Great

234 reviews across 3 platforms

7-9 Repton Avenue, Repton Park, Ashford, Kent, TN23 3RX

Part of Martin & Co, see every office.

Martin & Co's office in Ashford, Kent, at 7-9 Repton Avenue, is rated 4.0 out of 5 across 234 reviews on three platforms, including 217 Google reviews rated 4.1.

4.1 / 5

217

Reviews on Google

This office

3.4 / 5

Reviews on Facebook

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About Martin & Co Ashford

We specialise in property rentals and property management in Ashford and the surrounding areas, where we have been providing advice, guidance and support to our customers since 2010. Kevin Hall is Director of the branch at Repton Park and having started his own residential property portfolio nearly 20 years ago, he fully understands the needs of both landlords and tenants. Along with his team, at Martin & Co Ashford offers a personalised service to meet all individual property needs. Ashford is a thriving town with excellent leisure facilities, along with the popular Ashford Designer Outlet. And, through its continued investment and development attracts families and investors alike. And with an impressive rail link to London, is hugely popular with commuters. Whether you are looking to buy or sell a property in or around Ashford or would like a free valuation, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Ashford get you on the move. Certificate martin

Reviews

Every review we hold for the Ashford office, from every platform, shown as written. First names only.

1/5

Google

Where to start, the staff in the Ashford lettings branch are disgraceful, Nicola Rosindell the branch manager was extremely rude, she lied to me, told me to 'google it as I'm capable' when I asked for her managers number and even hung the phone up on me. I spoke to Kevin Hall the director who went on to say "sorry our phones aren't recorded so theres nothing I can do". When I told Kevin I was going to post my experience with Martin and Co online he then text me saying he wouldn't pay my deposit back If i did this. (I still have the text claiming this) Avoid this estate agent at ALL costs.

Michael · 4 May 2020

5/5

Google

I highly recommend Martin & Co! They went above and beyond to help me secure my new home. All the staff I have had dealings with were so professional yet super friendly and approachable. Any queries I had and they responded super quick! A fantastic company. Thank you.

Katie · 20 November 2024

Agent replied · 19 November 2024

It was our absolute pleasure to assist you in securing your new home. We strive to combine professionalism with a friendly touch and we're delighted to have met your expectations. Thank you for choosing us and for taking the time to leave such a fantastic review. Welcome to your new home! Kind Regards Martin and Co Ashford Team

5/5

Google

After having some pretty bad experiences with letting agents, I’ve finally found a company that actually respond to my emails with 24 hours! They’re always super helpful with answering my questions and easy to talk to. No issues at all

Izzie · 6 March 2025

Agent replied · 10 March 2025

Dear Izzie, Thank you for your glowing review! We're thrilled to have turned your past experiences around and pride ourselves on our prompt responses and helpful service. Our team is delighted to hear we've made your letting experience … More

5/5

Google

Molly was amazing and she helped so much! Would definitely recommend

Natalie · 31 July 2025

5/5

Google

Hi Kevin,The team we dealt with in the Ashford branch (Near Waitrose) were excellent from start to finish. I think the lady was called Jo that we dealt with the most and honestly I could not have had a better service from her or any of the others..Due to this Martin and Co will be the company I go to when I come to sell my house.I run my own business so I value customer service a lot as I know how hard it is to create a culture that cares when you are not around and I got that from Martin and Co

David · 29 July 2019

5/5

Google

Live next door to a property managed by Martin & Co. Had a small issue with a tree encroaching on our property. Delighted to say the issue was dealt with professionally, promptly and with understanding by Martin and Co. Very pleased with their response and action taken.

Katy · 5 November 2024

Agent replied · 8 November 2024

Thank you Katy for your lovely review, we are glad we have made a positive impact :) Kind Regards The Martin and Co Ashford Team

5/5

Google

Beth Hall was brilliant from start to finish!

Lauren · 2 August 2025

5/5

Google

Molly, Beth and Guy have at Martin & Co have all been incredibly helpful in helping me secure a rental property for myself and my children. Very prompt responses to emails from the team

George · 16 March 2025

Agent replied · 19 March 2025

Thank you George, we really appreciate you leaving such a lovely review and wish you and your family the best of luck in your new home! The Martin and Co Ashford Team

5/5

Google

We viewed 3 properties Martin & Co and was able to secure 1 of the 3. Molly helped us tremendously throughout the process and my young family & I are shortly moving into our first home in the UK.

Kamaal · 6 January 2025

Agent replied · 7 January 2025

Thank you Kamaal, we wish you all the best in your new home :)

5/5

Google

Beth Hall should receive a 10 STAR award for her competency, efficiency and prompt attitude to work. She kept communications going all through our property search. This was my first time with your letting agent and am so impressed with them. Welldone guys.

Vivien · 29 October 2024

Agent replied · 5 November 2024

Thank you Vivien for your lovely review!

5/5

Google

This is the first time I have used an estate agent to look after my rental property and the service has been excellent. They have kept me informed of the services and procedures every step of the way. A very professional company.

Eileen · 24 October 2024

Agent replied · 26 October 2024

Thank you Eileen for your lovely review. We are so happy you are happy with our service. Kindest Regards, Martin and Co Ashford Team

5/5

Google

we have been working with this office for years. despite the fact that I am in another country, whatever I needed, I was served immediately and in the best way. I recommend this office without reservation!

Stayros · 17 January 2025

Agent replied · 21 January 2025

Thank you very much for your lovely review :)

5/5

Google

Great agency!Thank you very much for helping us renting the most beautiful apartment.

Adela · 2 October 2025

Agent replied · 8 October 2025

Hi Adela, Thank you for your kind words and fantastic review! It was a pleasure to assist with your search for a new home and it’s great to hear that you are pleased with your new apartment. Should you need anything further, we're always here to help. Wishing you all the best, The Martin & Co Ashford Team

5/5

Google

Experienced professional staff, attentive and complete with information required. Available when needed. In comparison to others in the region, we can say Matin & Co in Ashford met our expectations. Thank you

Vlad · 26 February 2025

Agent replied · 28 February 2025

We really appreciate your time writing us such a lovely review! We are so glad we have met your expectations. Kind Regards Martin and Co Ashford

5/5

Google

Beth Hall at Martin & Co is so helpful, quick to respond, offers extra support and goes above and beyond. A pleasure to deal with Beth and excellent customer service is much appreciated.

Nic · 13 January 2026

5/5

Google

Sarah was very helpful! :)

Alfie · 6 June 2025

1/5

Google

Had nothing but problems with a property me and partner have rented. Damp everywhere rain leaking in the cavity's. All they done was paint over the issue and rent the house to use. Had to get environmental health officer involved to get any work done. Leave us without gas when we have small children in the house until engineer can fix it. Wouldn't recommend anyone renting from Martin & Co. I had to put one star bit they shouldn't have that either

Mat · 4 July 2020

Agent replied

You have had a problem with mould accumulation which we believed to be as a result of limited ventilation as it centred around the bathroom. We still believe this to be part of the reason however we also had the issue looked at by a contractor who diagnosed a problem with the concrete guttering a feature of many 1950’s built Ashford houses. This requires very costly replacement which the landlord has done and I would very much hope that the issue is now sorted. As to the gas issue, our contractor was carrying out a safety check and noticed that there was a very high reading for gas in the property and therefore had to turn the boiler off immediately whilst he found the leak. He was unable to do so and agreed to go back the following day which he did. The leak was fixed and heating and hot water was restored. We take our responsibility as managing agents very seriously and will not compromise on safety. We are not engineers or builders, we rely on contractors and are very careful to ensure that we use the best that we can find. When issues are reported we will look to instruct works as soon as we are able to do. In both the above instances we have sought to do this. I am not sure what else we, or indeed any other agent could do. Sometimes things break we cannot guarantee properties that are fault free in perpetuity, the important thing is that once issues are dealt with then they are sorted. Kevin Hall Director, Martin & Co (Ashford)

5/5

Google

Martin and Co have been fab to use as a tenant, quick and efficient communication and the entire letting experience from viewing to moving in has been simple and fast.

Amy · 2 January 2025

Agent replied · 7 January 2025

Thank you Amy for your lovely review.

5/5

Google

My first year of letting through a estate agent and I found them very professional and helpful just relet for another year Thanks too martin and co Repton park Ashford

Ron · 24 December 2024

Agent replied · 7 January 2025

Thank you Ron for your lovely review!

5/5

Google

One word. Superb! From the time of our viewing to collecting our keys, the team at Martin & Co held our hand every step of the way. We cannot thank them enough!

Nicole · 21 November 2024

Agent replied · 3 December 2024

Dear Nicole, Thank you so much for your glowing review! We are absolutely delighted to hear about your superb experience with us. It was our pleasure to assist you from viewing to key collection. Your satisfaction is our top priority, and we look forward to offering you the same level of support in the future. Kind Regards The Martin and Co Ashford Team

5/5

Facebook

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Felix · 26 January 2024

5/5

Google

We had an excellent experience using Martin & Co in Ashford. Nicola and her team are very professional, we had brilliant communication during this Covid 19 pandemic, they were easy to reach and kept us up to date every step of the way. We had an excellent experience with them and would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Katherine · 11 June 2021

1/5

Facebook

I have been dealing with this Martin and co estate agent for a long time. The agent has lied to potential buyers which is now costing a sale but more importantly, she has been so rude and backstabbing, cutthroat that she has left me no other option other than to post this (Very honest) review in hopes of warning others which hopefully will save them from the same such headaches. It is truly sad to read all of the other reviews NOW after such a long battle with ignorance but it all makes sense now after reading them.

Caren · 30 November 2018

Agent replied · 7 November 2023

We have privately messaged you to remove this review as we have never had any dealings with you in any of our branches. This is a case of mistaken identity. Thank you, Kevin Hall at Martin & Co Ashford

4/5

Google

Very swift with replies to any questions. Professional and helpful! No complaints in my last 5.5 years of renting via them!

Katie · 7 March 2025

Agent replied · 10 March 2025

Thank you for your kind words and for being a valued tenant over the past 5.5 years. We're delighted to hear you've been satisfied with our swift responses and professional service. If you ever need assistance in the future, we're here to … More

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