Martin & Co Ashford reviews

★★★★★ 5/5

Google

I have been a landlord with Martin & Co Ashford for over 10 years now. I originally started with one property and a few years later they helped me find a second property to also rent out. During all that time we have had nothing but praise for the way they work. The staff are always friendly and helpful and address any problems really swiftly. The tradespeople they source to do any jobs that need doing all seem to be excellent and reasonably priced and any works are undertaken swiftly and efficiently as soon as I give the go ahead. One house has had the same tenant since we bought it and although the other one has had a few different tenants there have been minimal gaps between them and no rent defaults even through Covid. I would, and do quite often, highly recommend Martin & Co Ashford.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 21 July 2022

★★★★★ 5/5

Google

Had a great experience with Martin & Co. Thank you! Highly recommend!!

Gemma · 29 November 2024

★★★★★ 5/5

Google

Very professional .approachable .friendly .

Fleur · 4 March 2025

★★★★★ 1/5

Google

I was led to believe that Martin & Co were marketing my property for sale. 4 weeks later I find out they aren't and also the person they said they would be jointly selling with the price is different to what I said. Apparently I read 'it is 1% plus VAT' incorrectly - apparently that doesn't mean it is only 1% plus VAT. Plus completely condescending emails and inappropriate emails - quote 'wow, not sure where that has come from' - the start of the email. It has come from you making me believe you were selling my property and told me the incorrect fee! Disgraceful - I have rented my property through Martin & Co for over 15 years and this is the treatment!

Michelle · 4 July 2022

★★★★★ 5/5

Google

Martin & Co look after several properties on my behalf. I like the reassurance of knowing that I do not have to worry about the frequent changes to legislation, about protecting the deposit correctly, issuing the correct paperwork etc. I also like the fact that my rent is fully insured so that if a tenant defaults (touch wood none have so far) that my rent is fully covered. The guys in the office are great and nothing is too much trouble. Happy to recommend.

Evelyn · 4 July 2022

★★★★★ 5/5

Google

“Martin & Co have managed our portfolio for a number of years, we always feel like we are in safe hands with them and their communication is second to none. We find them to be proactive rather than reactive, which is just what we need for peace of mind. Their routine visit reports are very informative and help us to understand how our tenants are maintaining the property and what we may need to do in the future to keep our properties to a good standard”.

Terry · 4 July 2022

★★★★★ 5/5

Google

We brought our first flat as an investment in 2011 through Martin & Co and were very pleased to hand over the full management of it to them. They quickly found us a tenant, did all the reference checks necessary and have done so with subsequent tenants. They make regular inspection visits to the property and report to us any issues they feel we should be aware of and carry out 'check-out' inspection on tenant leaving. They promptly handle any repair / maintenance problems that the tenant reports to them and keep us informed of work that needs to be done and likely cost involved, using their network of trusted contractors. They have in place a Rent Guarantee Insurance policy included in their management package, which gives us peace of mind should the tenant fall behind with their rental payments. We purchased a second property through Martin & Co in 2019 and had no hesitation at all in handing over the management of that property to them as well. We would thoroughly recommend them to any new prospective landlord. Paul & Ann Turner Battle Cross Cottage Offham

Ann · 4 July 2022

★★★★★ 5/5

Google

Good service and they also get the best housing in the market....

Augustin · 12 November 2024

★★★★★ 5/5

Google

Professional Company Excellent Client Service Highly Recommended

Wendi · 25 December 2024

★★★★★ 5/5

Google

Communication was superb. Staff were friendly

David · 23 December 2024

★★★★★ 1/5

Facebook

Avoid - it has now been 4 months since a fence blew down on a property next door to my elderly parents house and it hasn't been replaced. Repeated calls and emails have got them nowhere, Martin & Co have just used the COVID situation as an excuse to not get the work done

Ben · 14 July 2020

★★★★★ 1/5

Google

To be honest I found them very unhelpful. If there was anything they wanted you to fix or address it had to be dealt with straight away. And they can be very aggressive and rude in their approach. If you go to them with any issue they aren't bothered. Their fees are high and they are all for the landlord, apart from getting the rent paid they couldn't care less about you as a tenant. I personally would rather find another property than rent with them again.NegativeQuality, Professionalism

Stefano · 29 June 2021

★★★★★ 5/5

Google

Very Polite and Professional. Would highly recommend.

Jordan · 28 October 2024

★★★★★ 5/5

Google

Always done what is asked of them.

Jad · 23 October 2024

★★★★★ 5/5

Facebook

I just want to say on behalf of me and my fiancé a massive massive massive thankyou to Beth stapley for everything you have done to help us with our first place to rent being the first time I've applied for apartment I didn't have any idea what happens and you described everything that would happen step by step you made it very easy to understand what happens next so we can't thankyou enough Beth. would highly recommend Martin and co. once again thankyou so much

Harry · 24 February 2021

★★★★★ 4/5

Google

Great and professional help all through the process with arranging the tenancy contract for the apartment we now are renting. An initial issue with missing cleaning at move-in was immediately attended to, and Martin Co. are also quick on replying on issues you communicate and to set-up corresponding action. Thanks.

Patrick · 19 January 2024

★★★★★ 5/5

Facebook

We are so grateful to Mark, Lesley and their team for the great service we had during the sale of our property. Everything went smoothly and we were kept up to date at all times.

Dave · 24 October 2018

★★★★★ 5/5

Google

Fantastic - professional team and first class service Having experienced some pretty bad agents in the past, I can only say that the whole team at Martin & Co have been nothing but helpful, professional and efficient. They have been managing the letting of our property for the first year and we are about to renew for the second. They are proactive, extremely knowledgeable and if they say they will do something they get it done. We went for the fully managed service they offer and couldn't be happier. The rent appears in our bank account, we don't have to worry about checking anything, they do regular inspections and give us reports and updates. We get a statement of account every month and everything runs seamlessly. It takes away all the worry and stress. I would have no hesitation whatsoever in recommending them as a rental agent.

Tracey · 25 February 2020

★★★★★ 5/5

Google

Great service, will be recommending them to anyone who wishes to rent.

Ben · 3 August 2025

★★★★★ 5/5

Facebook

Recently completed on a sale with Martin and Co Ashford. From the first meeting to handing over keys the service has been excellent. The staff are always ready to help and if they don’t know the answer, will do their utmost to find out. They regularly keep in contact via phone/email or text. Whichever you prefer. They really are great. Massive thanks also to their sales progressor Lesley who may just have helped keep me sane! Thanks guys!

Michelle · 30 October 2018

★★★★★ 5/5

Google

Such a professional team, always there to assist with any issue. So grateful to them for finding us our flat.

Chantelle · 4 March 2025

★★★★★ 5/5

Google

A professional and responsive letting agency who provide efficient and friendly service to us over the past 3 years.

Bronwyn · 2 March 2025

★★★★★ 5/5

Google

I've used Martin & Co for the last 9 years, they have always been professional and helpful.

Fred · 3 March 2025

★★★★★ 5/5

Google

Exceptional and helpful agency

Ruth · 31 July 2025