Trusted Agent profile · Ashford
★★★★★
686 reviews across 2 platforms
21 Cedar Parade, Repton Avenue, Ashford, TN23 3TE
Hunters's office in Ashford, at 21 Cedar Parade, is rated 2.9 out of 5 across 686 reviews on two platforms, including 147 Google reviews rated 4.9.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
5/5
GoogleWhat can I say. Matt, Lara and Theresa are a fantastic team. From the initial visit to complete the valuation, marketing and throughout the whole process until completing they gave a 1st class service. Keeping me fully updated. Nothing was too much trouble for them. If your looking to sell Hunter at Repton Park are the team to use. Thank you all 😊
Dear Stephen, thank you for your kind words and 5-star review. We are so pleased to get the sale over the line for you and wish you all the best in your new home!
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleMatt and his team work unbelievable well together, they communicate so it doesn’t matter who’s on the end of the phone, they are updated and aware of your situation to help. Our first buyer pulled out mid sale but Matt and his team were able to find a new buyer in just a few weeks.
Dear Jack & Rhea, Thank you so much for your kind review, and also the comments within. It was a real pleasure to help sell your property. Sometimes buyers do withdrawn, but never the less, we're really pleased we managed to find another buyer. We all want to wish you both the very best in your new home, and hope you have a fantastic 2024
5/5
GoogleI have to say we’ve had a superb experience using Hunters for the sale of the house. From start to finish the team at Hunters have given excellent service.Correspondence with Matt,Lara,Theresa,Megan has been faultless. It’s good to have support from a dedicated Company and team. Makes the expenditure of the service worth while. Well done Hunters I would certainly recommend you to anyone looking to sell or purchase a property.
Dear Andy, Thank you for your kind words. It means so much to us to hear your feedback, I am so pleased myself and the team have been able to help you sell your wonderful home! Wishing you all the very best for the future
5/5
GoogleAfter initially listing with a different agent and little success I spoke with Matt and the team at Hunters. It was refreshing to see an agency hungry to sell my property, interested, engaged and with a sense of humour. Having been so badly let down with purplebricks using Hunters was a huge step up in class and conduct. Sold, updated, completed. Thanks team, I will miss you all!
Dear Dan, Thank you very much for your kind words and 5* review, we are so pleased to have helped sell your wonderful flat after an interesting start with your other agent! We wish you all the best in your new property. Thanks again for using Hunters Estate Agents.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
5/5
GoogleThe team at Hunters, Ashford have been nothing short of superb throughout our buy and sale. From the valuation with Matthew McGrath through to exchange, the process was incredibly smooth, quick and painless. The viewings were very professional and Ben/Matthew took pride in learning about our time at the house so this could be shared with those wishing to view. (So many times the basic level of information was missing when we viewed other properties through other agents). When a sale had been agreed, Theresa was amazing in keeping everyone in the loop and communicating on what stage we were at. I would not hesitate to recommend their services to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Hi Wayne & Emma, Thank you so very much for the kind comments, we are so pleased you have found the service worthy of a 5* review! We appreciate your kind comments and these have been passed onto the team. Many thanks, Matt, Branch Manager, On behalf of The Hunters Ashford Team
5/5
GoogleA truly professional service from the whole team at the Ashford branch. Initial contact was with Matt who was polite, knowledgeable and reassuring without being pushy and he was great throughout the whole process. Lucy came around to conduct the valuation, she had certainly done her home and valued our property spot on. Ben showed our potential buyers around and he was fantastic. During lock down the team worked from home and kept in touch which was great and once lockdown was over we were well placed and sold near enough straight away. We also dealt with Theresa who kept us updated with the progress of our sale and on the property we were purchasing. I can not thanks these guys enough. Totally professional and friendly and would use them again without doubt.
Good afternoon Allen. Here in the branch we are delighted to hear that you had a pleasure experience with the team at Hunters Ashford. Understandably, it was a tougher transaction due to COVID-19 but the end result was the right one! Congratulations again on the sale of your home and I am sure you will be very happy in your new house. I have passed on your kind words to the team. Thanks again and wish you well in your new home, Many thanks, Matt, Branch Manager, On behalf of Ben, Nikki & Theresa.
5/5
GoogleWe listed our property with two other estate agents who were, frankly, useless and with us about to give up the thought of selling we appointed Hunters as a last resort. Even in the midst of a pandemic with various restrictions from the start, we had many viewers. Matt & Ben were both terrific and after a very long battle (through no fault of Hunters) we eventually sold our property. I genuinely believe had it not been for Matt's help we would still be no further on. He put up with my hundreds of phone calls but liaised with all the relevant parties and kept us informed at all stages. The branch went out of their way to help expedite our sale even hand delivering contracts to conveyancers. Poor Ben even had to deal with a verbal argument with two potential buyers on our driveway at one stage!! If you are intending to sell, particularly during these strange times, I would not hesitate in recommending Hunters. They made a very stressful experience far easier. It was a pleasure working with them.PositiveResponsiveness, Quality, Professionalism
Sally, Thank you so very much for your kind comments, Thank you for choosing us as your sole agent and trusting in us to get the job done, I have made sure that the feedback has been passed onto Ben, we are delighted that you would recommend us! Wish you all the best for the future. Kind regards, Ashford Team
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
5/5
GoogleI used Hunters to sell my property in South Willesborough, Matt and the team were excellent, we had one or two problems that were resolved very quickly, I found that any questions that I had were answered honestly and quickly, I found Matt and Ben to be excellent ambassadors for their company and would not hesitate to recommend them to anyone who is thinking of selling their property my thanks to all at Hunters Robert BrucePositiveResponsiveness, Professionalism, Value
Good morning Mr Bruce, We are so pleased you would recommend our services, we are so glad you completed your move to Wales. Wish you all the very best for the future. Thank you very much for the 5* review, Hunters Team, Ashford
5/5
GoogleGreat experience with Matt, Lara and the team. Have worked with Hunters multiple times and will continue to do so.
Dear TSL Kent Properties. It has been a pleasure working closely with you over the years and we're so pleased to have created a fantastic partnership which we aim to continue to build on over the coming months.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleMatt and Lara were fantastic from start to finish during our purchase. We were kept updated throughout and they were always more than happy to help us with any questions or queries we had. Thank you again for all your help in getting us into our new home.
Adam, Thank you so much for your kind 5* review. We're so pleased to have helped you buy your first home. We'd all like to wish you the very best for the future.
5/5
GoogleResponsive and friendly, Matt, Lara, Kayla and Theresa walked with us during what turned out to be a long and difficult sale process (which was not their fault!) - including arranging a replacement buyer under pressure as our first buyer fell through, with a deadline of one week! They were always responsive and available, with great communication. Recommended if you want a professional but also friendly and personal service.
Dear Chris, Thank you so much for taking the time to write us a kind 5* review. We're so pleased to have been able to see this through, as you said, testing at times. It was a pleasure working for you and we would all like to wish you the best for the future.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Ashford office has 686 reviews across two platforms: 147 on Google, 539 on Trustpilot (across the whole business).
Hunters Ashford is rated 2.9 out of 5 across all 686 reviews, and 4.9 out of 5 on Google from 147 reviews.
Hunters Ashford, 21 Cedar Parade, Repton Avenue, Ashford, TN23 3TE.
