Trusted Agent profile · Ashford
★★★★★
686 reviews across 2 platforms
21 Cedar Parade, Repton Avenue, Ashford, TN23 3TE
Hunters's office in Ashford, at 21 Cedar Parade, is rated 2.9 out of 5 across 686 reviews on two platforms, including 147 Google reviews rated 4.9.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
5/5
GoogleExcellent service from Matt and the team (Lara, Kayla and Theresa) from start to finish. They actually sold my house twice after one fell through but managed everything perfectly to throughout and made sure we were able to complete on our dream house with no issues. Could not recommend them more!
Dear Oliver, Thank you for your kind words. We’re delighted to receive your 5 stars, it’s very much appreciated. Naturally there were challenges faced during you’re sale but we are all so glad to have made it through to completion. We’d all like to wish you the best for the future.
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
5/5
GoogleLovely amd responsive team. Never had any issues with buying our new house. Matt and Lara made the process stress free for me and my partner
Mae and Dom, thank you for your kind words and 5-star review. It was a pleasure to work with you, whilst you purchase your first home, and we hope you will be very happy there. All the best, Hunters Ashford Team
5/5
GoogleWe sold two properties through Hunters, and Matt and his team made the whole process so easy and stress free. Great communication throughout and they made us feel valued and listened to at every turn. Would highly recommend to anyone in the area, and we would use them again.
Thank you so much for your kind word and 5* review. It has certainly been a pleasure assisting you with your property and we would all like to wish you the very best for the future.
5/5
GoogleI don’t have adequate words to describe just how good these people are. Thank you to: Kayla, who conducted many viewing appointments - thank you for your hard work. Theresa, thank you for your prompt and informative updates. Lara, what a fantastic young lady. Thank you for your unfailingly sunny disposition in the face of all my rants, and your willingness to help in any possible way. You clearly have a great future in this industry. And to Matt McGrath? I can only explain it by saying that without this man’s connections, out of the box thinking, humour and persistence, this sale would not have happened. This man goes above and beyond every single day and deserves every possible accolade for his talents. If you are thinking of using anyone else - don’t.
Dear Becky, thank you for your 5-star review and taking the time to leave such a lovely review for our Ashford Team. It has been such a pleasure to work with you and represent the sale of your property. We all wish you the best in the future and will be here if you need anything in the future!
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
GoogleAfter no offers for several months with a previous agent having completely over estimated the sale price we gave Hunters a go. Wow. Immediate viewings and a more realistic asking price advised. A buyer was found within a short period and the sale exchanged within a few weeks of offer. I found them attentive, helpful and friendly to deal with. All in all an excellent service. Would thoroughly recommend. Thank you Matt and team!
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
5/5
GoogleWe are so glad we chose Hunters to help us with our sale! This was our first time selling a property so we didn't really know what to expect and were dreading it a little bit to be honest, but Matt and the team in the Ashford office went above and beyond to take the stress off of us and ensure that the process was as smooth as possible from start to finish. We couldn't fault the communication at all, everything was explained well and we always knew what was happening - we never needed to chase for an update. I can confidently say that our expectations were exceeded and we have nothing but positive things to say about our experience selling with Hunters. Thank you so much to Matt and the team for all your help! 100% recommend and wouldn't hesitate to work with you again.
Dear Chloe, Thank you very much for your kind words and 5* review, we are so pleased to have helped sell your wonderful home and certainly wish you all the best in your new property. Thanks again for using Hunters Estate Agents for your home sale.
5/5
GoogleSelling made easier with professional & experience humans looking after you. Matt, Theresa & Lara were all fantastic and did their own part in our sale brilliantly, couldn’t have asked for a better job from any of them. After a long completion time (delays) they did their part in chasing everyone in our chain which we didn’t expect, getting a lot more help in areas we didn’t think estate agents would help. We have plenty of friends recommend the team here at Hunters (Ashford, Repton Park) and we would do the same! Thanks to all.
Dear Jerry & Brenda, Thank you for your kind words. It means so much to us to hear your feedback, I am so pleased myself and the team have been able to help you sell your wonderful home! Wishing you all the very best for the future
5/5
GoogleMatt, Lara and Theresa were professional, diligent and informative throughout. From taking on the property sale, discussing pricing, achieving interest (with offers) and ultimately completion the Hunters Ashford team did their job to a hight level.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
5/5
GoogleHunters we’re very good in communicating and pushing things through, we always felt like we was priority and we’re easy to talk to. Thank you to Matt, Lara and Theresa for communicating everything and pushing along when needed. HIGHLY RECCOMEND!
Dear Charlotte. Thank you so much for your kind words. I have passed this onto the team and they would very much like to wish you all the best in your new home.
5/5
GoogleHunters Agency in Ashford did an excellent job in ensuring everything was handled properly. Lara and Matt were especially helpful, providing timely updates and assisting with all the details with great professionalism. Highly recommended!
Good morning Bijunu, Thank you very much for your kind 5* review; It is greatly appreciated, we're delighted it has gone through so smoothly. All at Ashford Hunters would like to wish you the very best of luck for the future.
5/5
GoogleFrom inital viewing to completion the team have been friendly and professional. In particular Theresa in the progression department was patient and kept me updated regularly. Definitely recommend Hunters.
Dear Debbie, a very kind review, we're so happy to have played a part in your sale. Best wishes.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
5/5
GoogleLara was brilliant, Hunters had our details from a previous viewing and we said what we are looking for. Lara called us straight away when one came up and it was perfect. Would 100% use again!
Carl, Thank you for your kind words and 5 star review. We are so pleased you love your new home and wish you all the best in the future!
5/5
GoogleJust to let you know that Lara Prior was exceptionally kind and helpful when I phoned really just to get some information. She went the extra mile to assist me and I would highly recommend her.
Dear Janny. Thank you so much for your kind words. I appreciate your query related to a property outside of Hunters control, but we are more than willing to give any advise where we can. Many thanks, your feedback has been passed to Lara. Best wishes.
5/5
GoogleMatt is a great guy. Friendly, professional, easy to talk to. Understood what I needed. Matt responded quickly to my email and called me. I have no hesitation in recommending Matt and Hunters. Thank you Matt.
Dear Hazel, Thank you so much for your kind words. It is very much appreciated, Wishing you the best for the future.
5/5
GoogleAfter no offers for several months with a previous agent having completely over estimated the sale price we gave Hunters a go. Wow. Immediate viewings and a more realistic asking price advised. A buyer was found within a short period and the sale exchanged within a few weeks of offer. I found them attentive, helpful and friendly to deal with. All in all an excellent service. Would thoroughly recommend. Thank you Matt and team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Ashford office has 686 reviews across two platforms: 147 on Google, 539 on Trustpilot (across the whole business).
Hunters Ashford is rated 2.9 out of 5 across all 686 reviews, and 4.9 out of 5 on Google from 147 reviews.
Hunters Ashford, 21 Cedar Parade, Repton Avenue, Ashford, TN23 3TE.
