Trusted Agent profile · Ashford, Surrey
★★★★★
998 reviews across 2 platforms
18 Church Road, Ashford, Surrey, TW15 2UY
Part of haart, see every office.
haart's office in Ashford, Surrey, at 18 Church Road, is rated 4.8 out of 5 across 998 reviews on two platforms, including 978 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Edie from Haarts was amazing! Highly professional, knowledgable and polite individual; Edie was well prepared, efficient and helpful with all the questions and requests; I'd highly recommend to get in touch with her @Haarts Ashford re: property sales inquieries;
Thank you so much for kind feedback Dana, Edie from the Ashford Sales team will be delighted!
5/5
GoogleI recently dealt with Jordan when coming to the end of my purchase, the process in the stale had really stalled and Jordan was able to chase down everyone involved and be the first person in this process to give me actual timescales. She was very responsive, very helpful and I really feel she went above and beyond! Thanks once again Jordan!!
Thank you Julia for your kind words, Jordan is certainly an asset to our team and we are so glad she has been able to go above and beyond. Enjoy your new home!
5/5
GoogleWe had an amazing viewing with Andreas, he was funny and enthusiastic about his job role. He showed us around and had full knowledge of the property in itself. He was able to answer any questions given and already knew answers that the vendor could answer. He was happy for us to look around 3 or 4 times and enjoyed talking about the potential of the property as well as the area. We put an offer in before we had even left!
Dear Louise, thank you for your kind feedback regarding Andreas on our sales team - he shall look forward to taking you through the sales process and handing over the keys to your new home.
5/5
GoogleDealing with Harry has been a complete pleasure, he has made my journey with haart so far as easy and comfortable as possible. He knows his stuff and is never unavailable for too long. Since the start my experience has been pleasant one and I hope to keep dealing with him.
Thank you very much or your kind feedback Mitchell, Harry from our Ashford lettings team will be delighted!
1/5
GoogleIncredibly rude branch manager, I was hoping to book a valuation to explore my options. However the branch manager reached out to tell me I had been 'Tricked by the market' and down valued the property through his 'Blind evaluation' method, (I have since had 2 other valuations which both over valued what I paid for the property), he then cancelled my valuation stating that as I was unsure of sale, the appointment was not worth his time and he had other clients which were better use of his time. I am absolutely floored by this response and I will be sure to stay well clear of this branch in future.
Dear Monique, I wanted to say once again that I apologise whole heartedly for the response you received on this occasion by the Branch Manager. This is not the experience that we want to hear from any of our clients and I wanted to thank you for allowing me the time to see you personally. I hope that we have an opportunity in the future to make up for this experience and help you on your journey.
5/5
GoogleI called a couple of days ago to discuss renting a property in Ashford. I spoke to Nadeem who was very well spoken/knowledgeable about the current properties available and properties coming to the market in the future. Would highly recommend
Thank you so much for kind feedback Eve, Nadeem from the Ashford Lettings team will be delighted!
5/5
GoogleWe Viewed a property through Haart and was very impressed with Josh who showed us around he knew alot about the property and gave us a lot of detail of the local area I am happy we are renting through Haart and Josh is our contact in the company
Thank you very much or your kind feedback Alastair, Josh from our Ashford lettings team will be delighted!
5/5
GoogleSteven Merralls was very friendly, proactive and helpful with my house search. I really appreciated being contacted as soon as a match came up so I had the best chance of success. Steven also had some good, down to earth advice and was a good sounding board on viewings.
Thank you very much for your kind feedback Audrey, Steven from our Ashford sales team will be delighted!
5/5
GoogleJosh the branch manager at Haart Lettings in Ashford was extremely helpful in aiding me in my search for a buy to let property. Even though I am not his client, Josh provided me with his exceptional local knowledge in a professional and responsive manor. I would highly recommend Josh for his attitude and knowledge alone.
Thank you very much for your kind feedback Liam, Josh from the Ashford Lettings team will be delighted!
5/5
GoogleHarry was absolutely brilliant. Very, very helpful. Kept us well informed at all stages. Totally agree with his other excellent reviews. Would make an excellent choice for a branch manager.
Thank you so much for kind feedback Brian, Harry from the Ashford Lettings team will be delighted!
5/5
GoogleBoth Nadeem and Josh were so helpful, always there at the end of the phone when we needed their help. Excellent service.
Thanks for your kind words Barry, Josh and Nadeem in our Ashford Lettings team will be delighted to have made such an impression
5/5
GoogleI can thoroughly recommend Haart for house sales. Simon was totally up to date in his knowledge of the market and what I could expect to get for my three bedroom terraced home in Chartfield, Ashford. An excellent service all round and very pleased. Sold Nov 2021. JR
Thank you so much for kind feedback, Simon from the Ashford Sales team will be delighted!
5/5
GoogleNadeem and the team is incredibly helpful & attentive. Excellent customer service .. thank you
Thank you so much for kind feedback Buddhi, Nadeem from the Ashford Lettings team will be delighted!
5/5
GoogleThe liaison I had recently, with the Ashford branch, was simply fantastic! Speaking to Alexandra was a pleasure, and she was so helpful! Top marks and awesome to know I can get in touch about issues with such ease!PositiveResponsiveness, Professionalism
Thank you very much for your kind feedback, Cintia from our property management team will be delighted!
5/5
GoogleVicky was very helpful and knowledgeable, nothing was a problem ! Really recommend this branch
Thank you so much for kind feedback Ashim, Vicky from the Ashford sales team will be delighted
5/5
GoogleAndreas has been a great person to deal with. Not met an estate agent like him before. Rest of the team were very helpful as well!
Dear Wayne, thank you for your kind words regarding Andreas on the sales team - he will look forward to helping you with your journey.
5/5
GoogleLindsay Austin sold my house for me after it being with another agency for 8 weeks. Lindsay has been amazing. She has made it very easy to be contacted and makes the whole experience very comfortable. Lindsay really makes you feel that your home is the most important to her, even though she has several to sell. Thank you Lindsay and thank you Haart.😀
Dear Lorraine Seago, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property and wish you the very best for the future from all the team at haart, Ashford.
5/5
GoogleA massive Thanks to Alexandra B for helping in solving an issue I had. Alex was reactive, polite and got it all sorted in no time. The quickest response and the most nicest, helpful interaction I’ve had with anyone linked to my flat! Thanks Alex!
Thank you very much for your kind feedback Georgina, Alexandra from our Ashford Property Management team will be delighted!
5/5
GoogleAlexandra Barker has been amazing at handling our rental property after dealing with another local management company, we have been very impressed with the care she has provided. Also, Joshua White was exceptional at getting my property let very quickly, even when things got complicated.
Thank you very much for your kind feedback Shelley, Alexandra from our Ashford Property Management team will be delighted!
5/5
GoogleI have recently been looking at lettings in the area and have contacted this branch for information. Taylor has been so helpful. She has answered all of my questions and has been so friendly. She is an asset to your team, thank you Taylor.
Thank you so much for kind feedback Nicola, Taylor from the Ashford Lettings team will be delighted!
5/5
GoogleAndreas was very helpful during the viewing, warm and friendly, very informative and help the business relationship which a friendly efficient manner. Thank you.
Dear Marlene, thank you for your kind feedback - Andreas on the sales team will be very pleased to receive it and look forward to helping you with your journey.
5/5
GoogleEverything was handled for me by Taylor She is such a lovely lady and have kindly helped me from the begining till the time I moved in Grateful towards her Haart is really customer friendly. Keep up the good work Best wishes ❤️
Thank you so much for kind feedback Sasa, Taylor from the Ashford Lettings team will be delighted!
5/5
GoogleJosh has been great in helping me source a new home, thank you 🙏 …
Thank you so much for kind feedback Oscar, Josh from the Ashford Lettings team will be delighted!
5/5
GoogleHad a lovely meeting with a lovely lady called Rosie and she couldn't have been more helpful. She answered any questions that I had and was very polite and respectful
Good afternoon Aisha, Thank you for taking the time to leave Rosie from the haart property management team your kind review - we look forward to helping you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Ashford won Platinum.
