Trusted Agent profile · Ashford
★★★★★
1,473 reviews across 1 platform
Land Off Warehorne Road, Hamstreet, Ashford, TN26 2JR
Dandara's office in Ashford, at Land Off Warehorne Road, is rated 4.8 out of 5 across 1,473 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Dandara hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotDandara Lettings
Brendan and his team were efficient and polite throughout the whole process of our lease. Nothing was to much hassle, I would without doubt lease through Dandara in the future.
Thank you for your kind comments about Brendan and the team. We're glad you've had such a positive experience.
5/5
TrustpilotThank you Dandara
Thank you Dandara, You made the move very easy, all credit to a very professional team.
We're so pleased to hear that! Thank you for taking the time to leave such a great review and congratulations on your new Dandara home.
5/5
TrustpilotExperience
The process was quick, simple, no issues, all questions answered in a timely manner. Brendan was polite, knowledgeable and available for questions or queries.
Thank you for your great review! Brendan will be delighted.
5/5
TrustpilotLorraine was really helpful
Lorraine was really helpful, thanks
Thank you for taking the time to leave such a fantastic review.
1/5
TrustpilotSycamores Bearsted
Sycamores BearstedDream home turning into a nightmare!The reviews on this website regards Dandara pretty much says how good Dandara is before you purchase the property, which is true. But this is only because they want your business. This review is about the service we have received after purchase, and I can simply say it is disgusting and shameful for a reputable company like Dandara.We bought our home at the sycamores development in Bearsted at the end of November last year, we have a couple of major issues with the property. We can't go into much detail as they could potentially lead to legal proceedings. But the issues we have should have been picked up on the inspection of the property before we purchased it. Also after speaking to other residents they to are also experiencing the same issues as us and are having the same response from Dandara When we purchased the property we were told that we had 7 days to report snagging and the site team would deal within 14 days and we would then be passed on to the customer care team who will look after us for the next 2 years, which we thought was a good service. We fully expect there to be snagging on a new build property but not to the extent where you can't use a room for weeks on end. Our 7/14 day snagging list has still not been completed. We have contacted the site throughout this process. At first he was ok and helpful, now he says he will sort it or just ignores any contact we have with him. The only time he contacted me was to moan that we never filled in a survey he sent me and that he could not transfer to customer care until we filled it out. When I did fill in this survey he still never transferred me over to customer care! We were transferred to customer care after I contacted them as the site manager ignored our report of further issues. The customer care team are just a waste of time. I have emailed them numerous times over the last 10 days to which we get no response(even though it says we will respond in 5 working days!). Most of the time I am getting tradesmen to come to my house by speaking to them as they are working at other properties on the development.We paid 600k plus for our property and don't expect to have the major problems we are experiencing, people work hard throughout lives to pay for their homes, and this lack of respect for that by Dandara is simply not good enough. Every resident I have spoken to so far on the development is experiencing issues. It seems to me that Dandaras' response is to bury their head in the sand and hope the issues go away. It is safe to say I will not be recommending people to buy their homes !
We’re sorry to hear you’re not happy with the service you have received. The customer care team are working to resolve your issues and we understand they have been in touch.
5/5
TrustpilotCustomer service delivered by Sam
Sam is empathetic, responsive and very efficient. She is lovely to talk to and follows up in the nicest possible way she put our mind at rest.
What great feedback; thank you! Sam will be delighted with your comments.
5/5
TrustpilotWe went to view some houses on the…
We went to view some houses on the Saxon Park how amazing they were. But what stood out for me was the staff. Her name was Jo, forgotten her surname. Her knowledge on the different properties was fantastic. She was very polite, understanding and no question was silly.
Thank you for leaving such a great review, we're delighted you had such a good viewing with Jo.
5/5
TrustpilotThe Rowan
We met with Alana and she showed us the rowan and hazel development plan. She showed us the show home too.It was really helpful and we are really interested in the Rowan. Alana answered all our questions and made us feels comfortable. We feel excited for future and hopefully new home with Dandara.
Thank you for your great review! We hope to welcome you back soon.
5/5
TrustpilotExcellent
Kelly and Bradley have been excellent. Kelly has pulled out all the stops for us. Has treated us as if we're close friends. We have had any questions or queries answered with honesty and confidence. Unfortunately for us we haven't been able to secure our future home with Dandara but have been honoured to have been part of the Dandara family!
Thank you for taking the time to leave a wonderful review. That's great to hear and we're delighted you're so happy with our service and the team.
5/5
Trustpilotvery welcoming
WOW! recently scheduled a booking with the ladies at Saxon Park, the whole process was smooth sailing, each of the team came across very professional & were able to answer any questions I had no matter what i pulled out the box! Can’t rate this team highly enough very welcoming & professional
We're delighted you had such a positive experience and we hope to welcome you back soon.
5/5
TrustpilotSam is very helpful and diligent
Sam is very helpful and diligent, and communicates very well. She is good at her job.
We're so pleased to hear that! Thank you for taking the time to leave such a great review.
5/5
TrustpilotEskbank Gardens
We have reserved a new house at Eskbank Gardens. The sale is dependant on us completing the sale of our house in France which has been going on far longer than it should and Dandara threw us a lifeline by being so amazingly flexible with us. We would give them 10 stars for that if we could. With regards to the buying process Warren from the Eskbank site has been amazing, so many thanks to him for his extremely friendly approach. Alison has also been amazingly helpful, so our thanks go out to both of them.
We're so happy we could help and we're hope you're very happy in your new home.
5/5
TrustpilotPolite, helpful and efficient team
I find everyone very polite and efficient to deal with. Communication is friendly and excellent. I feel I am always kept updated about any changes or anything related to the property and feel that everything is in safe hands, and takes any stress from me.
Thank you for your great comments, we appreciate your feedback.
5/5
TrustpilotGreat service and love our new home
Overall we're really pleased with our new home at Dandara's The Pippins development in Hamstreet. The purchasing experience was really straightforward - Joe and Tommy in the sales office were really responsive throughout. We love the layout and quality of fixtures and fittings in our new home and issues have been dealt with promptly, albeit a few very minor snags remain outstanding.
Thank you so much for leaving such a wonderful review, the team will be delighted with your comments. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
5/5
TrustpilotWe toured the Saxon Park scheme
We toured the Saxon Park scheme, Katie was extremely helpful!
Thank you for taking the time to leave such a great review, the team will be delighted with your comments.
5/5
TrustpilotBrendan McGill letting manager is…
Brendan McGill letting manager is professional, responsive and always has tenants best interest at the forefront of his communication. I am extremely happy with the service that Brendan has provided for his landlords. He is a warm, kind and very funny individual whom I trust to make the best decisions in collaboration with my landlord. Thank you for ever you have done for me Brendan. You are an absolute asset to Dandara and they are very privileged to have you on their Team!
Great to hear Brendan was so helpful, many thanks for taking the time to leave a review
5/5
TrustpilotMade to feel extremely welcomed by…
Made to feel extremely welcomed by sales consultant. I was also impressed by her knowledge of the properties on sale, all my questions were answered accurately and I felt very informed about the development. Unfortunately at this stage non of the properties on offer for sale suited our needs but we will keep in touch
We're so pleased to hear that. Thank you for taking the time to leave such a fantastic review.
5/5
Trustpilothelpful at saxon park
i would just like to thank Rebecca from saxon Park, was so helpful as a first time buyer and went through everything we needed to know.
We're delighted to hear you had such a positive experience with Becca, she's a great member of the team.
5/5
TrustpilotAmazing Sant Silian experience
Laurie was great for the Sant Silian site. Really informative and put up with all our questions!
That's great to hear! Thank you for taking the time to leave a review.
5/5
TrustpilotCommunication
Dandara always responded to any maintenance issues / queries that we came across in a polite and speedy manner, very easy to contact and deal with.One improvement I feel could be made easier / clearer is the "exit" process, as a consumer of your services I struggled with the itemisation of what was required for the professional cleaning.However I would still rate your services 5 star.
Thank you for taking the time to leave such a great review and for your feedback. We take all feedback on board an have shared your comments with the appropriate teams.
5/5
TrustpilotEskbank Gardens
Have recently reserved a new build at Eskbank Gardens and the process has been very smooth. Warren has been extremely helpful, knowledgeable and quick to respond to my enquiries. Would recommend.
Thank you so much for your great review, we hope you're very happy in your new home
5/5
TrustpilotSecond time around
We moved from a Dandara house in Kingswells to Hazelwood as we were so impressed with service we received from our sales consultant Andrea Robertson. She went out of her way to assist us and also helped our other neighbours in Fairley Road. Quality of fixtures and fittings are of a high standard but being provided with excellent advice from Andrea gave us the the ability to choose Dandara over another builder.
What great feedback; thank you! Andrea will be delighted with your comments. We're glad to hear you've had such a positive experience and wish you all the best in your new Dandara home.
5/5
TrustpilotGreat homes, with great service.
Simply cannot fault Dandara from the time we decided to purchase, to now, the point of having moved in 18 months ago. Having lived in a few different house builds I can say that the quality and finishing of Dandara homes is very high. Not only a good quality home, but they have backed this up with any snagging that will inevitably be required in a new build. All staff - Sales, Site Manager, Snaggers etc. provide efficient high quality service where nothing has provided a problem.
Thank you for taking the time to leave such a great review. We're delighted you're happy in your new Dandara home and hope you will be for many years to come.
5/5
TrustpilotThe Sweetings, East Malling
We recently moved into our forever home after securing our plot around 8 months ago. Andrew in the sales office has been great throughout. Always friendly, polite and professional. From start to finish the whole team have been a pleasure, Bob and Max have always been helpful throughout too. Thank you for making this journey for our family such a lovely experience!
Congratulations on your new Dandara home. Thank you for taking the time to leave a wonderful review. That's great to hear and we're delighted you're so happy with our service and the team. Andrew, Bob and Max will be so pleased with your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dandara hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
