Dandara Ashford reviews

★★★★★ 5/5

Trustpilot

Move from North Devon to Drayton

Just moved to the Novo Drayton site in the last of the development here. Having bought new properties in the past I can honestly say that the staff at the marketing suite, Val and Tracy have been extremely helpful and caring at a difficult time. Although we had to wait longer than expected due to supply delays, it was well worth the wait with only a small number of minor faults which were sorted immediately. I would definitely recommend Dandara and after visiting other building developments Dandara exceeded them all with their customer service and build quality. We love the house!

Michael · 7 September 2022

★★★★★ 5/5

Trustpilot

I recently visited the new homes…

I recently visited the new homes complex at Paddock View in Yapton and was greeted with the best customer experience in a long time. The sales advisor was a great ambassador for the business and she knew everything that there is to know about the development, from construction detail to how energy efficient the homes were, which is critically important. I was so taken by the attention to detail and the high quality finish of the homes, it is without a doubt that I will be back soon!

Roy · 3 September 2022

★★★★★ 5/5

Trustpilot

Andrea is very helpful.

MR · 16 August 2024

★★★★★ 5/5

Trustpilot

Everything was done professionally and…

Everything was done professionally and smoothly enabling a fast and thorough handover.

Cole · 22 March 2024

★★★★★ 1/5

Trustpilot

Customer “Care”

Their customer care team is like talking to a wall. Speaking of walls, the new build walls are paper thin. I can literally hear every bang from my neighbours kids every single day and have done for the past year. When asking about wall specs, they can’t supply such information as it’s private to the company. That’s fine, but when making walls, I didn’t expect polystyrene to be their material of choice.

Craig · 5 June 2023

★★★★★ 5/5

Trustpilot

Dandara Jersey

I’ve been renting in Jersey for a few years, I’ve always been looked after by Brendan and his team ever since I come to Jersey. The team at Dandara have always been very helpful and professional. Throughly recommended.

David · 2 November 2021

★★★★★ 5/5

Trustpilot

Dandara Lettings Jersey

All dealings with Dandara Lettings have proved to be first class and problem free, from Brendan finding tenants to Terri, Liisa and Clair administering the apartments.We have had dealings with the Dandara Lettings Team for many years and have always found them to be fair and offer sound, practical advice.

Adrian · 16 September 2024

★★★★★ 5/5

Trustpilot

Top class developer.

My wife and I are so happy with our home, great value for money in great location of Grandhome and amazing customer service with any problems we had.Susan is an absolute star and helped us with all process.

Ioannis · 24 October 2021

★★★★★ 1/5

Trustpilot

Worst sales team and unfair process.

A nightmare experience with the sales and customer service. I had expressed interest in buying one of their properties at Saxon park, Bedford, well before they started constructing. Once they started releasing properties I went through their procedure of being “vetted “ by their mortgage advisor. However the process of reserving the properties is not transparent. I tried going to their office and was told to phone or book appointment online. I have contacted them to view an appointment via their website and have not heard anything back 5 days later. I then called the sales team and was told that someone will call me back but have still not heard anything yet. I’m starting to get the feeling that as also highlighted by another reviewer, despite having adequate funds , meeting all the criteria the process seems to be based on some sort of favouritism and have noted that some properties that have not been released suddenly yet appear as being reserved! I understand they have a choice to take on only those buyers they consider as best buyers, such as those not in a chain (we are not) but surely the process has to be fair for all those in that position. It seems ‘helpful staff’ (again referred to by other reviewers) again are only for those chosen buyers where they have made up their minds to sell to, clearly there’s a hidden criteria.

Syed · 19 August 2022

★★★★★ 5/5

Trustpilot

Dandara Knights Wood

Dandara Knights WoodOur property in Knights Wood will be completed tomorrow. Would like to say thank you to Emma Hickey’s team. They are helpful and professional. Emma always responds to our inquiries swiftly. Best rdgs,Susanna and Thomas

Susanna · 16 December 2021

★★★★★ 5/5

Trustpilot

Abbots Place

I recently visited the show homes at Abbots place as I am in the market for a new home. Not only was the area and development lovely, but the sales team were also spot on with any queries and questions I had and helped put my mind at ease. Highly positive experience.

Lewis · 6 August 2024

★★★★★ 5/5

Trustpilot

Victoria at Towerlands Park

My partner and I visited Towerlands park a few weeks ago and we were absolutely blown away. Victoria couldn't have been more helpful to us. Not only was she super professional, and really knew her stuff, we didn't feel pushed to make a decision in any way - Victoria simply had a genuine interest in us finding our perfect home, rather than it just being another sale. I would recommend Dandara to anyone!

Gracie · 17 April 2023

★★★★★ 1/5

Trustpilot

Dandara should have no stars

Dandara should have no stars ! I’ve lived in Monarch Gardens for 3yrs and they still can’t sort out the issue with my guttering as it should run away from my house to the downpipe and instead it runs to mine causing dampness.Never buy a Dandara home.

Lin · 22 October 2024

★★★★★ 5/5

Trustpilot

Dandara Lettings Jersey

Dandara Lettings have been acting for me in Jersey for 12 years & have done an excellent full coverage for my properties - from advertising, negotiating leases, maintenance plus repairs & renewals - they have a team of contractors who act quickly if there is a problem

Mister · 21 October 2024

★★★★★ 5/5

Trustpilot

Lease Renewal

Dealt with Brendan for the renewal of our lease. He is always very helpful and quick with responding and assisting where required

Nollaig · 6 July 2023

★★★★★ 4/5

Trustpilot

Great service

Great customer service before and after my purchase. Great with explaining how everything in the house works. Good with addressing any queries or issues after moving in. Would have liked to be able to negotiate the price or get key worker discount.

Pj · 23 December 2025

★★★★★ 1/5

Trustpilot

Incompetent bordering on negligent

Horrific experience and utterly incompetent after sales team bordering on negligent. Customer support don’t action anything despite months of emails and phonecalls. Clear documented evidence of issues on handover and still 2 years on major issues with our doors, windows and bifold patio doors & our downstairs toilet. Promisee after promise given but never any substance to them. Soon enough the emails stop getting answered or you simply get a “no”.

Tim · 31 May 2023

★★★★★ 5/5

Trustpilot

Great customer service and quality homes

We've just moved into our home in St Michael's Park in Stewkley and have had a really positive experience with Dandara from start to finish, particularly the local staff working at the site. Belinda and Kelly have gone above and beyond to help answer any questions and support us through the process of our first new build purchase. This brilliant (ongoing) customer service, plus the top quality of the builds and finishes, is what sets Dandara apart from other developers and we're so happy that we went with them.

Laura · 11 July 2022

★★★★★ 5/5

Trustpilot

Carmela McFarlane

We are first time buyers with Dandara and they have been great so far. Carmela at Shawfair has been so helpful and great at communicating with us, she has made the process so much easier!

Cara · 13 February 2022

★★★★★ 5/5

Trustpilot

Excellent viewing by Jess at The Sweetings

We met Jess and Andrew at The Sweetings in East Malling and were shown around the stunning show home by Jess. We were so impressed with the Development and the care and attention the staff showed us. We think that the Chartwell suits our needs in particular because of the downstairs office and double garage. Jess and Andrew talked us through everything without feeling that they were being pushy. Great experience Dandara.

Vikki · 28 April 2023

★★★★★ 5/5

Trustpilot

Becky at Wingfield place is so helpful…

Becky at Wingfield place is so helpful and always comes back to me on any questions. Thanks Becky :)

ATaylor · 14 September 2023

★★★★★ 5/5

Trustpilot

I have been a tenant for a number of…

I have been a tenant for a number of years and Terri and the team have been amazing, Always there to help and able to correct problems within a short space of time. Highly recommended.

Chris · 8 February 2022

★★★★★ 5/5

Trustpilot

Fantastic!

We have had a great experience buying our new home from Dandara. After hearing lots of horror stories from friends and family about buying new builds, we had our reservations. However, Dandara have smashed our expectations. The team are helpful, kind and friendly and have kept in contact with us every step of the way. The builders we have met so far have been courteous and helpful. We have found limited snags so far (we have only been in a week) and the builders are all over them. Nothing we ask is too much trouble. I highly recommend Dandara!

Jessica · 4 July 2022

★★★★★ 1/5

Trustpilot

Worst developer ever

Bearsted (The Sycamores development)We bought a detached house from Dandara a month ago. Shortly after the house was handed over to us, it has become our worst nightmare. The house was uncompleted with roof tiles, bricks, mastic and pipes missing in various places. There are more than 120 snag issues according to the building survey we paid to be carried out by an independent surveyor. Customer care does not exist and the whole process of getting any issue fixed by Dandara has been utterly exhausting. If you can live with any of the following experiences, sure Dandara is probably your best choice. Otherwise, there is no way that we would buy or recommend anyone to buy a property from Dandara. (1) property may be delivered unfinished(2) poor workmanship (external and internal decoration)(3) after completion, you personally have to constantly talk to Dandara to get any sense of when any issue is to be fixed(4) when you are promised someone will come to fix an issue, do note that more than likely it is an empty promise and you will be waiting hopelessly for days/weeks and likely months(5) when someone does eventually turn up to fix an issue, do note that likely the person has not been briefly by Dandara so he or she may not have the right tool for the job(6) you have to know so much more about house building and what each tradesman does and you will need to tell Dandara what sort of contractor you need to fix your problems, not Dandara(7) eventually you are excited to see that someone finally turns up to fix one issue, be aware that some areas needed fixing may be forgotten again and you will need to go through the exhausting process from (4) to (5) again in days/weeks/months to book another visit.If anyone is thinking of buying from Dandara and would like to discuss with us what we went through and are still experiencing with this developer, please feel free to leave a message and we can talk.

Joe · 4 July 2022