Trusted Agent profile · Ashford
★★★★★
1,472 reviews across 1 platform
Land Off Warehorne Road, Hamstreet, Ashford, TN26 2JR
Dandara's office in Ashford, at Land Off Warehorne Road, is rated 4.7 out of 5 across 1,472 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Dandara hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were helped by Alanna who knew her…
We were helped by Alanna who knew her product well, showed us around a similar property to the one we were interested in and followed up with a really helpful e mail regarding costings.
We're so pleased to hear that! Thank you for taking the time to leave such a great review.
5/5
TrustpilotWelcoming
The team we have met have been so welcoming and friendly. Nothing was ever an issue. (Claire, Andrea, Alanna and Sam were super helpful)
We're so pleased to hear that. Thank you for taking the time to leave a great review.
5/5
TrustpilotAfter an initial negative experience…
After an initial negative experience around Christmas time visiting the showroom meet by a very disgruntled/rude sale woman I went back a couple months later to be greeted by Alanna Cooper….. My experience this time round was the total opposite, very positive and made to feel very welcome, ran through all the information I was looking for a couple months prior, explained everything that was on offer, what they could do for us and any small details I was looking for. The plot we viewed was lovely, had everything we were looking for as a family, however In the end we didn’t purchase from Dandara, a few small details that we needed to clarify our end to make it work, had I received this information and support the first time around might have been a different story. We opted to buy not far from the site.
We're sorry to hear about your initial experience but so pleased to hear that Alanna provided a great service. Thank you for leaving such a fantastic review, Alanna will be delighted with your comments.
5/5
TrustpilotThanks to a fabulous team.
Just a quick note to pass on my thanks to Terri, Brendan, Samantha and Clair. Over several years now they have secured me new tenants and managed any issues or concerns while at all times keeping me abreast of changes. A really helpful and great team who help to make renting my apartment as simple as possible.
The team will be so pleased with your comments, thank you for taking the time to leave such a great review.
4/5
TrustpilotGreat communication and assistance but a lot of paperwork
We got constant detailed communications and assistance through out the whole process from viewing till we moved in which was really helpful. Was just annoyed with some of the requests especially for a scanned copy of ID, well the purpose of the ID is just for identification and shouldn’t really matter what format scanned, picture or anything as long it’s clear to see the details. The paperwork seems just quite a lot and cumbersome for a rental process. I would think the key element is the ability for the tenant to pay rentals.
Thank you for leaving a review and we are sorry to hear of your frustrations with the paperwork side of things. We require a true copy of the original document before proceeding with any rental agreement. Thanks again for the review and we’re sure you’ll be very happy in your new home.
5/5
TrustpilotAbbots Place
Abbots PlaceLovely area, lovely staff - especially Rebecca. She was friendly, and clearly had a lot of knowledge on the properties. Will definitely use her again.
Thank you for your great feedback about Rebecca, she will be delighted with your comments.
5/5
TrustpilotBrendan is terrific!
Brendan is terrific, always a pleasure to deal with, looks after your best interests at all times and is always on hand to answer any questions or queries. Would highly recommend.
We're so pleased to hear Brendan has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotThe best sales person we have ever met!
We have bought two properties from Dandara through Katrina de Jesus. Katrina is so professional, knowledgable and not pushy like most sales persons. We would only ever recommend Katrina to friends who were purchasing from Dandara and we would only ever contact Katrina direct if we were to purchase from Dandara again, she is simply the best!
She will be delighted with this review, thank you!
5/5
TrustpilotDandara feedback
It has been a pleasure working with Dandara from day 1. They were quick to onboard us and proactive in renewing the lease every year. They were responsive in all our queries and performed the annual inspections thoroughly. We were happy with the service and I highly recommend their service. My interactions were with Terri and Brendan mostly and they were very professional - a big thank from us😊
Thank you for taking the time to leave such a great review.
5/5
TrustpilotCarmela at shawfair
Carmela has been an absolute diamond from the first moment we spoke to her. Make us feel so at ease and comfortable. Very overwhelming process but Carmela just made it all so easy for us and stress free. Nothing ever feels rushed or a problem, even with my 1000 questions each time we see her!
Thank you so much for your great review, Carmela will be thrilled with your feedback.
5/5
Trustpilot5-star service
very helpful, friendly, professional staff. Answer all our questions with smile
Thank you for leaving a review!
5/5
TrustpilotOur move to our new home in Drayton
Our move to our new home in Drayton, Portsmouth was very good, minimal troubles. The Dandara sales staff at the site were very professional and gave us all the help we needed. Full marks to them. We are very happy in our new home, it is warm and comfortable with all we need. Well done Dandara.
Fantastic to hear how happy you are with your new Dandara home and that you received such great service. Thank you for taking the time to leave a review.
5/5
TrustpilotThe move in was so smooth and any…
The move in was so smooth and any issues were so easily resolved. Even after moving in any queries are answered efficiently. We have only had good experiences with Dandara. Especially Brendan and Samantha.
Thank you for your great review, the team will be delighted with your comments.
2/5
TrustpilotBad development
Not what we are looking for overcrowded and iver priced
We're sorry to hear our homes weren't the right fit for you. Thank you for visiting and taking the time to leave a review. We appreciate your feedback and wish you all the best in finding your new home.
5/5
TrustpilotOutstanding Service- Property Maintenance
My balcony door got damaged by strong winds a few weeks back. I called Dandara and they were very swift in organising repairs through the property management company. I was particularly pleased that they kept me posted on developments until my door was fixed. Special mention to Terri and team for a fantastic job.
Thank you, we're so pleased we were able to get that rectified for you.
5/5
TrustpilotDandara at Pinkhill
Gillian was very helpful and accommodating whenever we have asked for anything or popped into the development to check things out. We were shown all the things we needed to decide which property would suit us best.
We're so pleased to hear Gillian has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotDandara Jersey's Professional Rentals Property Department
During my recent review of Dandara Lettings Jersey, I was particularly remiss in failing to mention and sing the praises of Samantha Patocka, Rentals Property Inspector, who has provided me and my tenants with excellent, essential. professional service for many years. She provides regular inspections of the properties, organises essential statutory electrical testing and certification, attends to all maintenance problems and organises annual maintenance for the windows, doors, fan filters and hot water cylinder. Both landlords and tenants are blessed to enjoy the dedicated and professional services that Samantha provides year in year out. Thank you.
Thank you for taking the time to leave such a great review about Samantha. We're pleased you're happy with the service the team provides.
1/5
TrustpilotHalf completed jobs and broken promises
In terms of the house build we are satisfied just.. .. However the surrounding areas of the estate have been left and uncompleted at the Buntingford keepers chase Estate. We have a park that is unsafe for children to use. When I mean park I actually mean a pile of mud that they have plunked a slide on top of.Other areas that have just not been completed around the estate not to mention the front of the estate where they have grassed half the entrance and left the rest as weeds. Many things were promised such as noise barriers which was part of the planning application but yet they have somehow managed to wangle their way out of that too.Whenever you try to call customer service it's oh I will look into that and nothing never gets done. Quite frankly regretting the decision to move into a dandara property if my children can't even play safely outside the front of their house.
Thank you for your review. We value all feedback but are sorry to hear that you're not happy with the surrounding areas. The public area (LAP, local area of play) was implemented in line with the approved planning drawings and signed off post installation by a third party accredited company. The external areas on phase one are maintained by Premier Estates, however a number of areas could not be completed until the compound area had been vacated. Now that they have vacated we are liaising with the groundworker to schedule in the completion of all outstanding on site works with a view to start works in the Spring.We remain committed to delivering and installing the acoustic fencing as soon as agreement can be reached with Hertfordshire Highways in terms of the position and specification of fencing that they will accept, this is due to the fact that fencing is to be erected on highway land and as such cannot be completed without highways consent. Monthly meetings are scheduled with highways to encourage them to resolve this issue as quickly as possible.
4/5
TrustpilotTake it with a pinch of salt
I absolutely loved working for Dandara & pay was good. I was a welfare officer on site maintaining toilets, kitchen, canteen, dry room etc......only down fall was site manager was full of promises stating I'd have a Job here for the next 8 years as building over 500 houses. Worked a week in hand to find out via text message it was my last day on site. I was absolutely devastated, I'm a loan parent & wasn't even given a weeks notice. I feel Dandara don't support with Mental health either even though they advertised this on they're site. I feel very let down. I even supplied heating for workmen as this wasn't supplied by Dandara. Workmen were very cold when they were on they're breaks. I'm utterly devastated as I met great people.
5/5
TrustpilotTHANK YOU The Sweetings development has finally…
The Sweetings development has finally become our new home after a frustrating and complicated sale with our previous house, taking over a year to resolve! My husband and I felt compelled to write this review because Emma and Andrew, both sales advisors for Dandara, were exceptional in their care from the beginning process right up to our completion to be honest! They were both extremely supportive, kept in constant contact and could not do enough to make sure our experience was as pleasurable and stress free as possible! Thank you both so much for your professionalism. It was a pleasure having you there for us through it all. Jackie and Philip
We're delighted to hear you've secured your new Dandara home, especially after a long journey getting there! Emma and Andrew will be thrilled with your comments; thank you.
5/5
TrustpilotElliot was great
Elliot was great, he helped us with all our queries, we came away feeling positive and well informed.
That's great news, thank you for leaving such great feedback about Elliot, we're glad you had such a positive experience.
5/5
TrustpilotLauren from Eskbank was absolutely…
Lauren from Eskbank was absolutely brilliant at giving us all the details we require and showing us round the Canna show home. She is definitely an asset to the team and her knowledge is unmatched.
Thank you so much for leaving such a wonderful review, Lauren will be delighted with your comments.
5/5
TrustpilotKnowledgeable, friendly and helpful
Elliot was very friendly, knowledgeable about the houses and could answer our questions. We felt in good hands.
Thank you for taking the time to leave such a great review, we're delighted you had a great experience.
4/5
TrustpilotGreat team
Brendan, Terri and the team are always very helpful and are very proactive!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dandara hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
