Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI just wanted a valuation, although I have been thinking of the benefits a move might have; I just haven't managed to convince my wife of them yet!
Since Rightmove makes it easy to click on a link and have an agent contact you, and this particular agency you could throw a stone at from my place, I felt I wouldn't be inconveniencing anyone too much by requesting one.
We were visited by Ella, who seemed low-pressure, pretty knowledgeable, and good with our toddler. Very appreciative of my tea as well!
I know that there is sometimes a difference in the effort an agent might expend in attracting you to their agency, and the effort they put in to the helping the deal go smoothly, and as we only had a valuation, I can't comment on that.
That said, this lady turned up when she said she would both times, rang when she said she would, and nothing put me on my guard during her visits.
I was impressed enough to be sure that if we do move in the near future, I can't see any reason why we wouldn't choose Ella to assist us.
Nev · 14 June 2022
★★★★★ 5/5
GoogleVery pleased move went through smoothly and a buyer found quickly. I am happy to recommend Raife and the team at Kingsnorth. All communication was professional, efficient and friendly.PositiveResponsiveness, Professionalism
Josie · 14 June 2022
★★★★★ 5/5
GoogleSuch an amazing experience start to finish. The whole team is so lovely and incredibly efficient and helpful. SUPER SPEEDY TOO🙌🏼🎉🎉🎉 …
Lizzy · 14 April 2024
Agent replied · 13 June 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleWe recently requested a valuation for our property, which we bought from Connells 3 years ago.
A representative from the Company, Ella, undertook the valuation. We found her to be very professional in manner, helpful regarding Connells services, and very pleasant to converse with.PositiveResponsiveness, Professionalism
Josephine · 14 June 2022
Agent replied · 13 June 2024
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review.
We are so happy to hear Ella and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleJan Gurr is one nice person and estate agent :)
Antonio · 15 June 2019
Agent replied · 13 June 2024
Thank you, Antonio, for taking the time to leave us a five-star review.
★★★★★ 5/5
GoogleThe team at Connells were good with their communication and contributed to the smooth and quick purchase of our new home.
Elizabeth · 14 April 2024
Agent replied · 13 June 2024
Thanks for the excellent 5* review Elizabeth Emson! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThanks to Harriet for a friendly, efficient service😀 …
Leigh · 15 June 2019
Agent replied · 13 June 2024
Hi there, thank you so much for the 4* review of the Park Farm branch!
It's great to hear that the team have been helpful, friendly & efficient!
★★★★★ 5/5
GoogleCannot thank Raife and the team at Connells enough. It was such a stress-free and quick process when we moved earlier this year. I highly recommend Connells.
J · 14 June 2022
★★★★★ 5/5
GoogleI am very satisfied with Connells overall as I got prompt response from them in any inquiries. They are supportive and professional. Fingers crossed for Connells and I recommend!
Sudeepto · 17 September 2023
Agent replied · 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHats off to Izzy Gwillim and Georgia Reed for helping me out through my new letting hassle-free.
Andre · 23 May 2024
Agent replied · 13 June 2024
Thank you for your kind words, Andre! We are delighted to hear that Izzy Gwillim and Georgia Reed provided you with a hassle-free letting experience. If you ever need assistance in the future, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI was very disappointed until I met Hannah Drury,I have seen many of the properties in Ashford with other agencies ...But I could find anything that suits for me .Now I am happy ,I got a flat ,Hannah helped me a lot ..Supported me..everything she did time to time.I had many doubts about new home and payments...she sorted out everything...Over all that was an awesome experience ....Thank you so much ...PositiveProfessionalism, Value
Saritha · 27 August 2022
★★★★★ 5/5
GoogleAbsolutely wonderful staff, so helpful with everything and answered all my questions as a first time renter. Would definitely recommend.
Bryony · 14 March 2024
Agent replied · 13 June 2024
Bryony Saunders thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleShocking service. 0/10 do not recommend. Weeks and weeks of unreturned phone calls and ignored emails to have our deposit returned. The manager is solely responsible for deposits and ignores any contact attempts. I had to tell her which service held our deposit, despite that being entirely her responsibility. They don't even keep file notes so woe betide you if the manager is off and you need an update because no one can tell you what's going on. From other reviews I've seen, it sounds like it's been that way for years. Unbelievable such a company would leave this kind of issue unchecked for so long.
Sophie · 14 June 2021
★★★★★ 1/5
GoogleProbably the worst estate agents in Ashford. Completely incompetent and have no idea what they're doing. Even after 18 months of a tenancy with them they are still as useless as they were at the beginning of our tenancy. Took over 6 months from raising an issue with our property to it getting sorted, never replied to emails or telephone calls, even promising to call back by the end of the day and then two weeks later still no response. And then finally to top it off they then withheld our deposit for a month after the end of our tenancy and then blame it on someone else. Completely incompetent and clearly rely on their tenants just accepting how useless they are. Avoid Connells completely if you can, if not then stay away from the Ashford branch completely. Staff and managers are both rude and do not care about the service they are providing.
Alex · 14 June 2021
★★★★★ 5/5
GoogleGreat service by all team members. Special mention to Josh and Beth for their help!
An · 14 June 2023
★★★★★ 4/5
GoogleIt was a long rough, bumpy ride with me pushing for results. Alas Connels took it in all their stride with a smile got things sorted.
Panick not you're in good hands would recommend to others.
Once completed i handed in a bottle of red and white wine with a box of chocs
Have faith take the ride Connels will see you through
Philip · 14 June 2023
★★★★★ 1/5
GoogleI currently own a property. I have paid the electric Bill and the tenant has given the money to Connels but I have been waiting for several months for the money I have paid to be re- imbursed.
All the while I am still paying 100 per month and the property is not being managed. I'm very disappointed. Owners letting through Connells beware
Susie · 14 June 2023
★★★★★ 5/5
GoogleFantastic service from Georgia, dealt with my enquiry in a prompt efficient manner, super friendly and professional...highly recommend
Sally-ann · 14 April 2024
Agent replied · 13 June 2024
Sally-ann Austin thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Connells Ashford, the staff are very helpful and kept us informed would highly recommend.
Tim · 14 April 2024
Agent replied · 13 June 2024
Tim Heady thanks for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Jan has been great, really lovely and helpful. All the staff from the start have been really friendly and professional, very pleased.
Alice · 14 June 2022
★★★★★ 5/5
GoogleHannah has been very supportive and helpful while I was going through reference process. All team is very perlite and supportive with any queries.
Ina · 14 June 2022
★★★★★ 5/5
GoogleReally friendly and easy to talk to and so helpful.. did all the work for me and made it as simple as possible can't recommend them enough.. thanks to George for making it a pleasant move.
Marc · 15 June 2019
★★★★★ 5/5
GoogleThey let my property within a week and found me excellent tenants.Very helpful and knowledgeable staff. Would definitely recommend to anyone within the Ashford area. Big thanks to Jan and Jamie for all their hard work.
George · 15 June 2019
★★★★★ 5/5
GoogleThe staff at Connells have been so friendly, helpful and welcoming with every request we have had regarding buying our first house. Leah, Beth and Raife have all been people we have dealt with personally and we cannot fault them at what they do. Thank you to the team and we are so excited to see what our future holds!☺️
Jessica · 14 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
