Connells Park Farm reviews in Ashford

★★★★★ 5/5

Google

I rented a property through Connells 6 months ago. They made the whole process easy and were polite and helpful throughout. I have since had an issue with the property and, after reporting the problem to Connells, Heinz got in touch, came out and inspected the problem and arranged for the issue to be fixed. Heinz was friendly and supportive and I felt valued as a Tenant. Thank you Heinz.

Sarah · 28 January 2024

★★★★★ 1/5

Google

Connells, Moatfield, Parkfarm, Ashford, Kent don’t do as promised. I had my property on full management by them where they said they’d provide me an update of the property on a certain months interval. They never sent me any written nor photo/video updates as stated. I sent them numerous emails asking why the reports was not sent to me but there was no any counter reply to any of my emails. I then CCd the emails to the branch manager too! Still no reply to any of my emails. This is only one example of their deed. There are others too!!! I’d never ever recommend any of my fiends and families to give them a management of their property to Connells. Since I’ve spread these news some of my friends have already decided to leave them. One of my friend also stated the same problem with the Connells. To whoever is reading this, my advice to you is don’t pay to manage your property with them. You’ll regret it badly.

Krishna · 8 August 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Google

We had an excellent experience with Connells when we sold our house recently. The team at Park Farm - in particular Raife Tinson-Shaw, Aimee Murray and Chris Southby - were so helpful and supportive. They were always available when I contacted them, and were very efficient and knowledgeable. I wouldn't hesitate to recommend Connells to others looking to sell their home.

Erika · 27 April 2024

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

I was looking for a house in Kingsnorth. I used Connels as it was local to where I wanted to live. I was looked after by Jamie. She found the most perfect house for me. I found Jamie to be a very honest person, friendly and warm. She went out of her way for me. I had excellent service from Jamie and I wish all estate agents were like her.

Maria · 26 September 2025

★★★★★ 5/5

Google

It was a wonderful experience from contacting them to moving in. All members of staff were helpful, but Izzy was outstanding. Kudos guys!!

Emmanuel · 15 September 2025

★★★★★ 5/5

Google

I’ve had a lovely experience with Connells. They’ve been very helpful and incredibly welcoming. Bought my very first property. I’m grateful and very happy with their service. Tracey and Raife and the team are incredible at their job. Will be looking forward to working with them again, in future.🙂 …

Toran · 10 October 2024

★★★★★ 5/5

Google

From start to finish on the sale of our property, Mr Chris Southby and his team reacted in the most professional response and kept us well informed with the procedure. The property was sold very quickly, within two weeks, and l would most definitely recommend Connells to anyone needing to sell their proper, thank you once again.

Andrew · 27 May 2024

★★★★★ 5/5

Google

Beth Richfield was amazing from start to finish. When initially choosing Connells for our new build mortgage we were skeptical of the ‘Lifetime Membership’ element. We believed the agents wouldn’t be as enthused as it wouldn’t be a new client and potentially less commission. This definitely was not the case with Beth, she helped us no end (seemed like she worked every hour of the day!), making the process easy and actually enjoyable. Thank you Beth!PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 25 October 2022

★★★★★ 5/5

Google

Having dealt with Izzy Gwillim here, I can firmly say that the service I have received thus far has been quick, efficient, friendly, and a pleasure to experience. Izzy has made every step so far very easy and I have felt valued as a customer. If only all letting agents were so effective and personable.

Sam · 26 June 2024

★★★★★ 5/5

Google

Thank you so much to Izzy and the rest of the team but Izzy in particular! Having to move urgently as our landlord was selling she was very sympathetic and helpful with arranging viewings and calling me when new properties that was available! We our now in our lovely new home and very happy thank you again! :)

Lily · 27 April 2024

★★★★★ 1/5

Trustpilot

Avoid,avoid on all costs

Avoid,avoid on all costs I just rented a property from them and they said it will becleaned all work will be done We received keys the house is filthy, no paints for dirty walls, broken toilet contacted them to fix but been a week no response, Please avoid renting through connells.

Apna · 13 October 2026

★★★★★ 5/5

Google

I had such a smooth and stress-free experience thanks to Izzy, she made it so easy & seamless.

Busola · 10 October 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 5/5

Trustpilot

Absolutely positive experience

Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍

Antra · 31 March 2026