Connells Park Farm reviews in Ashford

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 5/5

Google

Connells have been very helpful with the sale of my late mother’s property. Keeping me up to date every step of the way to sale. I would like to mention Chris Southby, Tracey Keithson, Raife Tinson-Shaw, for the service they provided. Tracey Keithson for keeping up to date with the sale to the completion, like telling me when to get hold of my solicitor when they weren’t moving forward as fast as they could. Chris Southby for his help with the viewings. Raife Tinson-Shaw for being there to answer any questions and advice. The service fee m this Branch and Tracey Keithson was excellent, would I recommend them I think above speaks for its self.

Neil · 28 January 2024

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Google

I had a fantastic experience with Connells! From start to finish, the entire process of moving into our new beautiful flat was smooth and effortless. The team was professional, responsive, and incredibly helpful every step of the way. A special shoutout to Izzy, our negotiator, she was absolutely amazing! Izzy guided us through the whole journey with such care and efficiency. Her communication was clear and prompt, and she made the whole experience stress-free. Thanks to the entire team (and especially Izzy) for making our move such a positive one. Highly recommended!

Anjana · 6 June 2025

★★★★★ 5/5

Google

Highly recommend Connells Ashford! I am most satisfied with the exceptional service I received while searching for a home. The letting negotiator offered great support, answered all my questions, and made the renting process incredibly smooth. If you are looking for rental properties, look no further!

Girishma · 10 August 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 4/5

Google

Izzy was a great host showing me around the property, and was able to answer all my questions.

Paul · 10 March 2026

★★★★★ 5/5

Google

I appreciate all your help in selling our home connels made it nice and easy. The Attention to detail made the process easy and lucrative for us, and we couldn't be happier we chose you to list our property. My house was sold on the first visit and at asking price. Now in my new home. Big thanks to Aimee helping me with the piles of paper work I didnt understand and Beth for the morgage side. I will be back when I move in a few years to my forever home. :)

Jade · 29 December 2023

★★★★★ 5/5

Google

Our agent Izzy couldn’t be more helpful, me and my partner were looking for our first home and obviously fairly new to the whole renting game, we have never felt so calm and at ease with all her help, was such a fast process and she made sure we was updated with the latest news on our property. Izzy is an absolute gem and a credit to the Connells team. We couldn’t do it without you :)

Katelin · 27 February 2024

★★★★★ 5/5

Google

First time with connells and a great experience in all. Thank you Izzy you work with such speed and a pleasant attitude. You can't get better. Well done connells keep up the great work

Mark · 10 October 2025

★★★★★ 1/5

Google

Kept waiting as onlyvrental staff nember out back on her phone despite being told twice i was waiting. Not very helpful situation im in through no fault of my own seemed veey snooty and not willing to help dont waste your time here

Robert · 10 August 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

My partner and I recently purchased a property being marketed through Connells Ashford.Out of all the agents we dealt with whilst searching for a new home this agent have proven to be the most helpful by far. We initially dealt with Josh and Raife who are both personable. To push our purchase over the finish line we were then passed to their sales progression manager Tracey. Tracey is great at her job....very proactive and was happy to offer useful advice when needed. They are all a credit to your team and made a fairly stressful purchase due to tight time scales as pain free as possible. We would certainly recommend Connells Ashford to others and wouldn't hesitate to use their services in the future. Many thanks,Sam and Charlie

Sam · 25 October 2023

★★★★★ 5/5

Google

I could not have asked for more from Connells. As a first time buyer, buying a property on my own, they were incredibly supportive throughout. I initially started at the Ashford Highstreet branch and was looked after amazingly by Nathan. He helped me find multiple properties in my price range and organised viewings. I viewed the house I ended up buying and him and his colleague were great. I had a mortgage meeting with Wendy who was just fantastic. She explained the whole process of buying a house and just made me feel so supported. I placed my offer and heard back within an hour or so. Throughout the purchase, I was regularly updated, all of my questions were quickly answered and further viewings sorted by Tracey and Raife. Nothing felt like too much. The day I collected my keys, the lovely team at the Park Farm branch were delightful. They celebrated with me and I even got a little gift which just made the whole thing so incredible. I could not fault Connells and highly recommend them. Thank you all.

Daniella · 10 October 2025

★★★★★ 5/5

Google

Me and my partner recently rented a property with Izzy through the lettings department at Connells. She made us feel very welcome from the outset and the whole experience felt very 'human'. She gave us all the information we needed but it never felt scripted. It was a very personal experience for us both! I feel it's worth mentioning, to their credit, that despite having a few issues with the property prior to moving in, they were VERY quick and very professional in rectifying the problem. This is in no way a detrimental remark, if anything I want to point out that despite the hiccup, as they do happen, they were quick to put our concerns to rest carry out the necessary tasks to put everything right in a swift and professional manner. All in all our experience with Izzy, and Connells as a whole was resoundingly positive and I would recommend anyone looking to rent to make them your first port of call.

Dave · 10 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

The house completion process with Connells, Ashford was exceptional. From start to finish, Raif guided me with professionalism and efficiency. Communication was clear and timely, ensuring that all parties were on the same page throughout. His attention to detail and proactive approach made the entire process seamless and stress-free. I couldn't be happier with the outcome and highly recommend Connells for anyone looking for a smooth house completion experience.

Sunil · 27 April 2024

★★★★★ 5/5

Google

My partner and I have recently used Connells Lettings and we now rent a lovely house of which we acquired through them. The whole process was easy and stress free and went without a problem whatsoever. Izzy was extremely helpful and was there to assist with any questions from start to finish. Thanks for your time guys James and Amy.

James · 24 September 2024

★★★★★ 5/5

Google

Great experience with Connells! The process of moving into our new flat was smooth and stress-free. The team was professional and helpful throughout, and Georgia was outstanding, efficient, clear, and supportive. Highly recommend!

Abhishek · 1 September 2025

★★★★★ 5/5

Google

We had a wonderful experience with Connells moving to our new apartment. The team was very supportive and amazing most especially Izzy Gwillim. Thank you once more @ connells.

Joan · 10 October 2025

★★★★★ 5/5

Google

I dealt with Tracey and Raife for the property I just purchased. Tracey was exceptional, updating me every step of the way oh the progress; what was needed my side for my solicitors etc. Which was extremely helpful given that I am a first time buyer. And Raife was very extremely helpful in helping me negotiate with the sellers and both of them were reassuring during the whole process.

Kayleigh · 28 March 2024