Connells Park Farm reviews in Ashford

★★★★★ 5/5

Google

Pleasant experience from Connells Park Farm. FTB and they were always quick and happy to help with all our queries and needs. Special mention to Archie who always was very accommodating with our requests to keep going back to the house and was a great help from the beginning.

Olivia · 18 December 2025

★★★★★ 5/5

Google

Sale completed within 8.5 weeks. Smooth process. Archie and James were very helpful

Angela · 12 September 2026

★★★★★ 5/5

Google

I recently moved flats with the brilliant help of Izzy. Right off the bat from flat viewing to property recommendations Izzy helped me by finding appropriate level access properties that met my needs and organised viewings around my work schedule. Everything felt well communicated, timely and organised. Highly recommend Izzy and Connels.

Ellen · 10 October 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

After 2 failed attempts to sell our property with other local agents for over a year, after a recommendation we decided to take a gamble and use Connells Park Farm. We really wish we'd gone with them earlier - the service was first rate and efficient from Amy, Archie, Chris and Raife, the house sold within a couple of weeks (Archie was great at showing people around as well) and they kept us both separately in the loop about what was happening every step of the way and they got us the full asking price for the house. A great experience, I would certainly use them again if selling a property.

James · 25 August 2024

★★★★★ 5/5

Google

I can not recommend the sales team at Connells park farm enough. Raife and the team, Josh Archie, Jaimee and Rory can't do enough to help. They really do understand the people they are dealing with and work effectively to deliver results. Highly recommended 😎👍🏻 …

Leslie · 26 September 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 5/5

Google

Had an amazing experience purchasing via the team. Appreciate the transparency at all levels, and the swiftness to get things over the line - special thanks to Archie & Jamie!

Darren · 10 February 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

From start to finish , all the staff i spoke to were brilliant in every way. They made everything such a smooth experience, no stress at all with the whole process. There was always someone on hand to deal with anything needed , and the communication throughout was exceptional . I would highly recommend this branch as they are a pleasure to deal with and would definitely use them again. Special thanks to Izzy , Georgia and Toni who were brilliant. Thank you !

Kirsten · 27 May 2024

★★★★★ 5/5

Google

Firstly we chose to use Connells to sell our house. Something very professional about them compared to the others we engaged with. We are so glad we did. You hear people moan about estate agent fees and what you get for your money, and to be honest I was of the same opinion, however, I can only say for me, my experience and what they delivered, they are worth every penny and changed my mindset. Raif and Aimee where amazing, not only did they get our house sold in silly quick time to allow us to buy our dream house, but also achieved more than our original asking price. We are now in our dream house (one that we had to move on very quickly with a very difficult seller) and I strongly believe its down to Raif and Aimee who went above and beyond to make it happen. I cannot thank them both enough and Connells is the go to estate agent for us because of them. 5 Stars is not enough!

Lee · 27 May 2024

★★★★★ 5/5

Google

My family and I would like to thank Connells for their outstanding support with our house sale. From start to finish everyone was professional, always getting back to us with attention to detail at all times. Each and every member of the team that we had contact with was just brilliant. The branch are truly amazing. Huge thanks and gratitude to everyone with special thanks to the sales team. Aimee, Raife, and Archie, you really have been so fantastic to help us. The best for last. The most heartfelt gratitude and thanks to Tracey Keithson, our sales progressor, who literally carried us though one of the most potentially stressful journeys our family has ever faced. We could not have done this without you Tracey. You turned the impossible into the possible and despite the challenges you always remained my rock. You truly are the best in the country and we are so grateful to have had you with us on our journey to our new home. Thank you for being so wonderful. One in a million! Highly recommend Connells.

Kerry · 27 May 2024

★★★★★ 5/5

Google

Moving house to me is quite often a daunting task. A friend encouraged me to try Connells property agents and quite frankly am very glad I did. Thank you so much Izzy for helping me smile through the whole experience. You are a star.

Oluomachi · 15 September 2025

★★★★★ 5/5

Google

My mum and myself would like to thanks Connells for all their help with our recent house sale. Special thanks and gratitude to Tracey Keithson who has gone above and beyond throughout the whole process from the very beginning, to help us with all our questions and concerns. She has been extremely professional, kind and helpful. Can’t thank her enough.

Ian · 10 June 2026

★★★★★ 1/5

Google

We do not recommend renting through Connells at all! They have failed to provide a refund of our deposit of nearly £3,000 and we are simply not progressing at all. We have rented several properties through several agents and Connells are by far the worse for returning the deposit. All other agencies processed this within 10 days. After countless attempts at telephoning and emailing Connells in Park Farm, Ashford, we are writing this review in hope of getting our deposit returned. During these threes weeks we are no closer to the deposit being returned, with no meaningful contact from Connells. In the later stages, we were in communication with Heniz, who promised they would be in contact on the 27th of March to finally return the deposit, this never happened! It now turns out that this person in question has now left the company. After calling Connells this morning (3rd April 2024), they stated the matter is “not clear” and they will need to get back in touch. I fail to understand how after three weeks the matter is not clear and that nothing has progressed at all! This is simply unprofessional and unacceptable. The check in inventory report was dated the 1st of March 2022, over two weeks before we actually got the keys and moved into the property. During this time, the landlord had lots of workmen in the property to paint, fumigate the flea infestation from the last tenants and to remove some of his property. At no point was we told about any furniture being left within the premises. It was to our shock that just several days before move in date, we received an email from Georgia Reed stating many items are remaining there. Just to confirm this included; two full size dining table sets and chairs, two full sofa sets, side tables, cabinets, piano, three wardrobes, bed side tables, dresser tables, beds and more! The property was let to us as unfurnished and we obviously had all of our own belongings to bring, which did not leave much room at all! I am not sure who you use for your check out inventories, but I would recommend changing! The one we received was so unbelievably incorrect it is laughable. On top of this, they make personal assumptions and state things that are wildly incorrect. We have replied to you via email in full with actual confirmation and details surrounding each individual item / point raised but have not received a reply. You will see from the photos or personal inspections of the property that there is extreme damp in the living room and several other rooms. This is due to the poor construction of the sunken lounge and the poor conditions of the windows and roof, with many leaks reported to the landlord during bad weather. When paying a premium to rent a house, we should not suffer possible poor health conditions because of this. The drainage system within the house is simply not fit for purpose and the house should not be let out in that state! The drain in question is from the kitchen sink and dishwasher. Not only did it cost us over £30 per month to try and keep the drains useable, this hardly worked most of the time, meaning we had to constantly unblock with our hands. There were many things wrong with the house that were simply not fixed despite telling the landlord. The latest being the very leaky tap in the main bathroom. The oil tank is unsecure and despite asking on several occasions for a proper capsule / lid that can be locked this was not provided. This resulted in the heating oil being stolen on one occasion, costing us over £500. If someone from Connells or prospective tenants want to reach out just let me know.

Christopher · 27 April 2024

★★★★★ 5/5

Google

I saw the ad for the property in January and spoke with Izzy because I worked in London and when the viewings were set I couldn't come to view. She was very helpful, asked me what I was looking for and told me that even if this one was taken she will keep an eye out for one that suited my needs. She rang me in February and asked if I could take a viewing as this property was still available. She followed up, I viewed and decided on the spot that I would take it! Izzy followed up on all the small details and made my getting my new home as seamless as ever.....I felt like calling the last agents I worked with to gloat lol. Thank you Izzy; you are truly an amazing asset to Connells!!!

Dionne · 27 April 2024

★★★★★ 5/5

Google

I had the pleasure of working with Chris Southby, Tracey Keithson, Raife Tinson-Shaw and the team from Connells Estate agents recently, and I cannot speak highly enough of the outstanding service I received. From start to finish, the team demonstrated professionalism, expertise, and a genuine commitment to ensuring a seamless experience. I wholeheartedly recommend the team at Connells to anyone in need of real estate assistance. Their expertise, dedication, and commitment to excellence set them apart, and I am grateful for the exceptional service they provided.

THOMAS · 27 April 2024

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Amazing service from the whole team with a special mention to Archie and Jamie. Handled all the viewings perfectly and made sure to keep in contact regularly along with answering any questions we had

Frazer · 9 December 2025

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

Izzy was amazing! 10/10 viewed our flat on the Monday, had the keys by Saturday! Seamless, kept us in the loop the entire journey! Would definitely recommend Connells, and Izzy! Thank you

Ryan · 11 December 2025

★★★★★ 5/5

Google

I am truly happy with the support we received from Jan, Izzy, and Georgia. Without their help, we wouldn't have been able to secure our new rental property. Throughout our journey, they were patient, courteous, and always helpful in guiding us and addressing all our concerns and queries. Connell's has a fantastic team, and we are grateful for the assistance from such dedicated professionals. I highly recommend Connell's to anyone seeking excellent service.

Manish · 26 July 2024

★★★★★ 4/5

Google

I would just like to say a big thank you to Izzy for all her help and support with regards to getting our property sorted out as well as help from Georgia and Jan. Fantastic work done by all

Lisa · 3 October 2025