Connells Park Farm reviews in Ashford

★★★★★ 5/5

Google

We are so happy with the outstanding service we have received by Izzy at Connells. She has gone above and beyond for myself and my family. After a very stressful time regarding finding a new place to call home, she made everything so easy and stress free. Will be using connells again in the future. Thank you so much.

Chelsea · 3 October 2025

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

It was a wonderful time with Connells! the staffs are accommodating, they listen carefully to your demands, the process of moving in was not stressful, And special thanks to lady lzzy, she is such a lovely person never get tired of my questions, she made the process of moving in a easy one. Highly recommended

Martins · 9 November 2025

★★★★★ 5/5

Google

Raife from Connells Parkfarm was superb when I viewed the house for sale. He was very helpful and chased any action needed for smooth transaction. He was always there when I needed information on the process of contract exchange. He was point ✅ would recommend him to new buyers out there in Ashford and Parkfarm area.

Nissan · 25 October 2023

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 1/5

Trustpilot

We do not recommend renting through…

We do not recommend renting through Connells at all! They have failed to provide a refund of our deposit of nearly £3,000 and we are simply not progressing at all.We have rented several properties through several agents and Connells are by far the worse for returning the deposit. All other agencies processed this within 10 days.After countless attempts at telephoning and emailing Connells in Park Farm, Ashford, we are writing this review in hope of getting our deposit returned. During these threes weeks we are no closer to the deposit being returned, with no meaningful contact from Connells. In the later stages, we were in communication with Heniz, who promised they would be in contact on the 27th of March to finally return the deposit, this never happened! It now turns out that this person in question has now left the company.After calling Connells this morning (3rd April 2024), they stated the matter is “not clear” and they will need to get back in touch. I fail to understand how after three weeks the matter is not clear and that nothing has progressed at all! This is simply unprofessional and unacceptable.The check in inventory report was dated the 1st of March 2022, over two weeks before we actually got the keys and moved into the property. During this time, the landlord had lots of workmen in the property to paint, fumigate the flea infestation from the last tenants and to remove some of his property.At no point was we told about any furniture being left within the premises. It was to our shock that just several days before move in date, we received an email from Georgia Reed stating many items are remaining there. Just to confirm this included; two full size dining table sets and chairs, two full sofa sets, side tables, cabinets, piano, three wardrobes, bed side tables, dresser tables, beds and more! The property was let to us as unfurnished and we obviously had all of our own belongings to bring, which did not leave much room at all!I am not sure who you use for your check out inventories, but I would recommend changing! The one we received was so unbelievably incorrect it is laughable. On top of this, they make personal assumptions and state things that are wildly incorrect.We have replied to you via email in full with actual confirmation and details surrounding each individual item / point raised but have not received a reply.You will see from the photos or personal inspections of the property that there is extreme damp in the living room and several other rooms. This is due to the poor construction of the sunken lounge and the poor conditions of the windows and roof, with many leaks reported to the landlord during bad weather.When paying a premium to rent a house, we should not suffer possible poor health conditions because of this.The drainage system within the house is simply not fit for purpose and the house should not be let out in that state! The drain in question is from the kitchen sink and dishwasher.Not only did it cost us over £30 per month to try and keep the drains useable, this hardly worked most of the time, meaning we had to constantly unblock with our hands.There were many things wrong with the house that were simply not fixed despite telling the landlord. The latest being the very leaky tap in the main bathroom. The oil tank is unsecure and despite asking on several occasions for a proper capsule / lid that can be locked this was not provided. This resulted in the heating oil being stolen on one occasion, costing us over £500.If someone from Connells or prospective tenants want to reach out just let me know.

Christopher · 3 April 2024

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 5/5

Google

After a lengthy sale due to a long chain we would just like to say that Connells have made the process much easier.The staff have kept us informed All the way and Tracey Keithson has been in touch right to the end . Thank you all for all your help .

Sue · 28 January 2024

★★★★★ 1/5

Trustpilot

Bed bug infestation untreated.

Bed bug infestation untreated. I moved 3 months ago and from day 1 I reported we have a bed bug infestation and they have dodged responsibility for the last 3 months. They pass the emails from one side to the other and blame the tenants for their behavior. The place was furnished, but the fridge was broken, the washing machine is still broken after 3 months, the hob was broken and the place was overall in unlivable condition, despite the checklist report saying everything was fine. We trusted the report, but the reality was different and was reported from day 1 and they just ignore everything.

Luisa · 11 December 2025

★★★★★ 5/5

Google

I and my husband was met with a very lovely and soft spoken Representative called Izzy. She was very detailed and answered all our questions patiently. We finally got an apartment and the experience was lovely. Thank you so much Izzy, you’re very good at your job.

Avwoghoke · 28 March 2024

★★★★★ 5/5

Google

was a great time with Connells especially Izzy it was an easy and smooth move

Anigbo · 11 July 2025

★★★★★ 5/5

Google

Amazing experience with Connells, I had great support all through the purchase process. Beth Richford was amazing with sorting out my mortgage and Tracey Keithson held my hands through to completion. Thanks to the entire team, they made the process 10x easier.

Toyin · 26 June 2024

★★★★★ 1/5

Trustpilot

I would not recommend this company to…

I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls. In the end, they refused to give me the apartment and refused to refund my deposit. This has been extremely unprofessional and stressful, and no customer should be treated this way.

Kola · 3 December 2025

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 5/5

Google

Thank you Izzy and Georgia for your support and advice's

Riders · 23 August 2025

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened. Instead of focusing on the mortgage details, the advisor spent over 1 hour and 30 minutes (Including 1 hours for remortgage) trying to sell me additional products like life insurance, will-writing services, and other add-ons that I never asked for. When I repeatedly asked whether there were any hidden fees, legal fees, or other costs I should be aware of, he kept insisting that the new lender would provide a £500 cashback that would go directly to the conveyancer. I trusted his explanation. This week, reality hit me: My conveyancer sent me a bill of £898, which I was never warned about. When I called Connells, the advisor could not give a clear answer, and later I was simply told that I must pay the amount upfront and that the £500 cashback may cover part of it when it eventually arrives. On top of that, my conveyancer informed me that I must still pay my old lender £1,044 on 1st December (my usual direct debit), which will be refunded later as an overpayment. And to add more pressure, there is an additional £900 payable to the new lender. So within the same week, I am expected to pay around £2,842 , something I was never prepared for because Connells failed to explain the financial commitments properly. Not everyone has money sitting around, and this situation has pushed me to a point where I fear missing direct debits, damaging my credit score, or having to borrow money from friends (which I hate doing). None of this is my fault, it is the result of poor, unclear, and incomplete information given by the advisor. Connells calls these individuals “Mortgage Advisors”, yet when you ask for advice they say, “we cannot advise you.” So what exactly are customers paying for? I work full-time and do not have the luxury of running after different parties to correct avoidable mistakes. I trusted Connells to handle this professionally, but instead, I ended up with stress, unexpected costs, and a total lack of transparency. My suggestion to Connell that to train your advisors to focus on mortgages, not upselling irrelevant products. Be transparent about costs. And respect the financial realities of customers. This experience has been extremely disappointing, and I do not feel that I received the service I paid for.

Saeed · 24 November 2025

★★★★★ 5/5

Google

Izzy and Georgia were fantastic when we chose a property to let through Connells. They were always friendly, welcoming and highly efficient throughout the whole process and it really put our minds at ease. Highly recommend to anyone, thank you so much.

Tom · 27 May 2024

★★★★★ 5/5

Google

We had a great experience with Connells in Ashford. Izzy & Georgia were so helpful and were always in contact with us regarding our rental property. We would definitely recommend Connells letting agency to anyone looking for a rental property. Thankyou so much.

Steve · 27 April 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 1/5

Google

They sold a house to me with a few things missing, even though they had told me it was. For instance, they told me the loft was boarded. We get up into the loft and it’s not. Also, I clearly stated in my offer I would like the garden furniture to be included in the offer and yet this was not passed on and not left. They clearly need to up their game looking after all sides of each party very disappointed.

C · 17 October 2024

★★★★★ 5/5

Trustpilot

Connells Dorchester

Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.

D · 11 January 2024