Trusted Agent profile · Ashford
★★★★★
1,940 reviews across 2 platforms
3 Moatfield Meadow, Park Farm, Kingsnorth, Ashford, TN23 3LU, TN23 3LU
Connells's office in Ashford, at 3 Moatfield Meadow, is rated 2.3 out of 5 across 1,940 reviews on two platforms, including 266 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Connells Park Farm hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
1/5
TrustpilotThey will promise the earth and not deliver
I signed up with Connells expecting proactive support, marketing expertise, and clear communication. I was sold the dream at the valuation. Instead, I faced several issues: • Promised interest from potential buyers already on their books didn’t materialise. • I had to correct mistakes in the marketing materials myself TWICE, including reviewing and proofreading the photos and copy which had many errors and spelling mistakes. • After 14 days, there were still no viewings and minimal communication from the team, with me having to constantly chase. I exercised my 14-day cooling-off period due to these issues. I hope the agency can improve their communication and professionalism for future clients.
5/5
GoogleThe lettings team were always super friendly and helpful throughout my tenancy. From the beginning of the renting process a year ago, to check-out this year - Izzy, Jan and the rest of the lettings team have been great and would recommend them for anyone looking to rent in Ashford.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
5/5
GoogleThey sold my house and got so many prospective buyers through the door while my previous agents only got 3 in 3 months. They then followed up and chased constantly all parties so that the sale went through smoothly. Would highly recommend!
Thank you so much for your kind words! We are thrilled to hear that we were able to exceed your expectations and make the selling process a smooth one. It was our pleasure to work with you and we appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a wonderful and truly lovely experience with Izzy. She was calm, patient, and attentive, always ready to listen to everything I had to say. She encouraged me and guided me toward the best course of action. I really appreciated her support.
Thank you for your kind words! We are thrilled to hear that Izzy provided such exceptional service and support during your experience. We are lucky to have her on our team and are grateful for your review. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotDealing with Connells has been an…
Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back. To make matters worse, they lock you into a 26-week contract, which means you’re stuck with their poor service for half a year. The communication we did get was sloppy and unprofessional, emails were badly written and gave us no confidence that anything was being handled properly. The person we dealt with, was unhelpful and seemed completely uninterested in getting our sale over the line. Selling a house is stressful enough, but Connells made it ten times worse. I will never use them again and would strongly warn others to think twice before signing their long contract.
5/5
TrustpilotAmazing service
I dealt with Tracey and Raife in teh Ashford Park Farm branch, for the property I just purchased. Tracey was exceptional, updating me every step of the way oh the progress; what was needed my side for my solicitors etc. Which was extremely helpful given that I am a first time buyer. And Raife was very extremely helpful in helping me negotiate with the sellers and both of them were reassuring during the whole process.
1/5
TrustpilotPoor service letting a property.
Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
5/5
GoogleWe did conduct a business with Connells in Park Farm Ashford. Lady called Hannah Drury is the person. Her knowledge, professionalism, presentation was the best ever. We have never seen like this in recent years. Considering We have been in business since 1992, we only saw just a few people like her.Hannah was one of them. We did wish that she worked for us. A five star rating is not enough for Hannah. She deserves 7 star. Good luck for future Hannah. Dino&Gunay Kara
5/5
GoogleFantastic service! I used connells to purchase my first home this year and I cannot fault them from start to finish! Chris helped me look and view many properties even after he finished work as I am a shift worker, Beth was my mortgage advisor who I highly recommend and have done so who have also gone with her and finally Tracey who was the greatest go between myself and solicitors. If you are buying a home I recommend this team to you!!! Thank you guys!
5/5
GoogleOur experience with Connells was brilliant. Particularly, once we accepted an offer of our property and we were passed on to deal with the transaction through Tracey our sales progressor. Tracey Keithson, to make sure she is fully recognised in the help she gave us. Our property was being purchased by a first time buyer and Tracey helped us to understand what was happening by keeping us fully informed, Tracey also helped us by assisting the buyer with next steps and allowed us to all reach our agreed target date. I would highly recommend Connells and particularly Tracey to help with any sale or purchase of a property. She has been a star! We can’t thank you enough!
4/5
GoogleWe bought our first home recently and overall Connells have been very helpful. Their Sales progressor Tracey was incredible, 5 star service, she chased everything, was very proactive, every-time I had a question she responded quickly and definitely helped speed up our process for which we are so grateful. We had a rocky start due to lack of communication which is the only thing that stopped this review being 5stars but after contacting the area manager I was helped and everyone has been amazing. The sales team were very friendly and everyone happy to help including the store manager. Our mortgage advisor Beth has also been absolutely incredible throughout this experience, always happy to help and very proactive even to the point where she offered to reply to questions while on holiday if we were worried about anything, she really went above and beyond as well and couldn’t recommend her more. Overall we are happy with our Connells experience despite the little delay at the start which employees worked really hard to rectify. We would use them again for sure!
1/5
TrustpilotBullied & Lied To!
Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.
5/5
GoogleThis was our first time dealing with Connells and would comfortably recommend them. Izzy, Georgia, the entire team have all been great, truly helpful and professional from my first phone call to my day of moving in thanks and very much appreciated guy's keep up the good work.
Hello Kerwyn, Thank you for your wonderful 5* review! We're thrilled to hear that Izzy, Georgia, and the entire team made your experience with Connells a positive one. Your recommendation means a lot to us, and we're grateful for your kind words. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotUnprofessional and inconsiderate
Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.
1/5
TrustpilotWorst Letting Agents
Where to begin with Connells... The letting agents who show the properties lack very basic knowledge about the units and the surrounding area. Their response time is slow and they forget to follow up on things consistently. Once you are finally able to let a property, if you have any issues, Connells property management is extremely slow to respond and even slower to deploy a solution. But if they need something from you, or to access the property, they are extremely persistent and very fast to respond. They do not advocate on behalf of the tenants, they don't care about the tenants. Overall, the worst letting experience of my life.
1/5
GoogleHonestly I wouldn’t recommend this company at all. Worse experience trying to buy a property through Connells! They are very aggressive in the sales progress, have re put the property back onto the market whilst we were in the process of buying it and did not notify us after paying for searches, management packs etc. I would recommend anyone to look elsewhere! I would not consider putting your house onto the market with this estate agents, their tactics will cost you your sale! Rude, back stabbing agents.
Hello Lindsay, we are truly sorry to hear about your experience. Your feedback is important to us, and we would like to discuss this further. Please contact us at complianceresidential@connells.co.uk so we can address your concerns. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Connells Park Farm are great! Chris showed me around the property I purchased on two occasions and was very professional and informative, all questions answered. Beth, Connells mortgage advisor is amazing. Helped me through my whole mortgage process. Very friendly and highly recommend. Aimee and Archie helped with any questions I had about the property I was purchasing. Always at the other end of the phone. The whole team are lovely and highly recommend everyone at Connells Park Farm. Thank you
Thank you so much for your wonderful review! We're thrilled to hear that Chris, Beth, Aimee, and Archie were able to assist you so effectively. Your recommendation means a lot to us Beth. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the first moment we stepped into Connells Park Farm we received a warm welcome and we were introduced to Izzy who has made our lives so much easy,as I like to say🤗. From our conversations she was patient, attentive and managed to understand who we are and what we were really looking for, which was just a comfortable home suitable for the size of my family.The communication was exceptional I must say, there was never a time when we were unsure or second guessing the next step as we were constantly kept in the loop. We have just moved into our exquisite new home in a beautiful neighborhood that's perfect to raise a family like mine.Our gratitude to Izzy and the entire Connells team really goes deep, considering the frustration and disappointments we had endured with other agencies before. A massive Thank you to you all for the 'Welcome to your New Home' Package as well.You are truly the best!
Thank you for your 5* review Karen. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
1/5
TrustpilotShoddy valuation service
I’m a first time buyer, in the process of trying to buy a property. Connell’s were commissioned by Skipton Mortgage to do a valuation on the property that I had made an offer on. When the valuation came back, it was rejected and there were key things in the valuation that were categorically incorrect. The main thing being that the property that I had put an offer on “sat above a commercial dwelling”. This was challenged with proof that the property I had an offer on was NOT above a commercial dwelling but there was a refusal to change the valuation despite the proof. As a result my mortgage offer was declined. I really wish mortgage companies would stop using this awful service that Connell claim to have. If you are applying for a mortgage please ask whether the insurance company outsource and if they do, to whom. You may have a mortgage offer declined.
1/5
TrustpilotTerrible experience with Connells…
Terrible experience with Connells mortgage broker. I paid them £900 first to start and waiting 6 months and nothing happened after 6months. All the time i was chasing the broker and Lender broaker didn’t respond the emails and calls. I waste my money and 6months time. I advise people to do not wasting your time and money with connells mortgage broakers. They get your money first and give you shit service. I paid £900 and didn’t receive anything from them. Please don’t waste your time and money with them.
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Tell us what you need and we'll put you in touch. Connells Park Farm hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
