Connells Park Farm reviews in Ashford

★★★★★ 5/5

Trustpilot

Green lane Wigan visit

Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with On the external side of the company had a pleasant young man James visit my property yesterday smart ,knowledgable and punctual interacted with my builder brilliantly credit to the company well done connells

Julie · 28 March 2026

★★★★★ 5/5

Trustpilot

Honest and transparent from day one…

Honest and transparent from day one made it easy to know what the costs and service would be. The entire team was dedicated to achieving the best outcome possible in a good time frame. A sale at the price discussed was achieved quickly and then I was supported throughout to the final day of exchange. Great service and good support.

N · 25 January 2026

★★★★★ 5/5

Google

The Lettings agents at Connells are fantastic! The entire process of renting my flat was easy and quick and after renting from another Ashford agent in the past I cannot recommend Connells enough, their service was such a help to me 👏 …

Clare · 1 September 2025

★★★★★ 1/5

Trustpilot

Horrendous - Avoid as a seller at all costs

Connells are aggressive, harassing and rude. I’d actively not look to purchase a house if I saw it was listed with Connells, during my house search they were horrendous, overbearing and far too pushy. Their email and phone notifications are ridiculous, I’ve emailed and called on multiple times asking them to stop contacting me via phone, they are intent on harassing potential buyers to the point I’d avoid anything listed by them.

Laura · 29 September 2025

★★★★★ 5/5

Google

I sold my father’s property through Connells with the help of Raife and his team. They were very professional, polite and helpful and made a fairly stressful process become seamless.

Mark · 27 April 2024

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 3/5

Google

Connells found a tenant for my property extremely quick. The girls in the estate agents were always polite and friendly but there were a few hiccups as far as the administration side went, including issues that are still on going with Connells Account Department (not the fault of the Park Farm Team) transferring me an incorrect amount (shortfall) of money after they had taken the Tenant Find Fee.

Sandra · 3 October 2024

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 5/5

Trustpilot

Had my survey today and honestly…

Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t. 💯 would recommend, thanks so much, James!

Amy · 1 April 2026

★★★★★ 5/5

Google

Had our property for sale with another agent for several months with very few viewings and no offers. We found our dream home via Connells so decided to switch to them to handle our sale. It's been a long process with a big chain and some hiccups along the way. Fabulous team effort from Chris, Raife and Aimee at Park Farm but Speacial Thanks must got to move progressor Tracey. She has kept us all cheerful and well informed when I'm sure she must have felt like tearing her hair out at times. Moving day in 6 days and can't wait. Well done to all at Team Connells. Will always recommend.

Sarah · 28 January 2024

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 5/5

Google

The best estate agents i would say especially beth she is very helpful, very responsive and know what exactly you are looking for. I recently bought the property through them. I was very anxious stressed out at first as I didn’t know the process, didn’t know what to expect and what to do. but beth helped and guided me throughout the process. from the beginning till the end it was very smooth process i would definitely use conells again in future and also highly recommend Conells to everyone.PositiveResponsiveness, Quality, Professionalism, Value

Meena · 25 October 2022

★★★★★ 5/5

Google

I wished to sell a property but was unwell and could not attend the offices or make arrangements. I was treated with great kindness by Raife who visited me at my own home, talked through everything and arranged everything to take any pressure from me. Raife was very proactive in ensuring viewings and gained me several offers… once I had accepted an offer he kept me up to date at every stage of the sale. The place I was buying fell through and he managed to talk to my buyers and keep them onboard whilst I found somewhere else…he saw everything through to completion in a very professional manner..l have used Connells to buy and sell property and found them efficient and superbly helpful.PositiveResponsiveness, Quality, Professionalism, Value

Lynne · 25 October 2022

★★★★★ 5/5

Google

I am a first time (self employed) buyer. This process is both difficult and scary! Beth has been more than helpful as a mortgage advisor, explaining everything and being very compassionate to my situation. And leah has found me more than enough properties to view and always knows the perfect house for me! She is an amazing agent! EDIT* STILL AMAZING 5* I wrote the above whilst looking on the market and now I have Completed on my very first home a week ago! What could have been an extremely stressful process was so smooth and relaxed. Not only Did Leah find my Dream home, Beth helped with insurances and I had the AMAZING TRACEY as my sales processor helping and supporting me every step of the way. She made me feel So comfortable and explained everything so well and reassured me when I was unsure of anything. helped me feel excited rather than scared as I did this all on my own. Thankyou SO MUCH to the whole team, it really was such a good experience buying my very first home.PositiveQuality, Professionalism

Rachael · 25 October 2022

★★★★★ 5/5

Google

I had such a great experience with Connells during my search to find my first BTL purchase. The whole team was extremely helpful and responsive (literally never had to chase). A special mention to Leah (such a sweetheart) who went above and beyond to help us find the perfect property! She was always willing to answer all my questions and continuously supported us throughout our search. Highly recommend Beth, our mortgage advisor, who was extremely knowledgeable and guided us flawlessly through the whole process. Also very grateful to Georgia, from the lettings team, who was always willing to help! Thank you so much for such a pleasant experience - highly recommend!

Rebecca · 25 October 2022

★★★★★ 5/5

Google

I would highly recommend Connells - they were highly professional from start to finish, and Izzy in particular was a pleasure to work with an extremely helpful and responsive from first viewing to getting the keys.

Toby · 10 October 2025

★★★★★ 1/5

Trustpilot

Dishonest

Dishonest. Blandford branch have taken advantage of an elderly lady which will result in her paying double agency fees, due to ignoring her instructions and advising her incorrectly just to suit their own agendas. As an agent myself I will always stay in my own lane and never call into question the service of another agent, but on this occasion I am so appalled by their actions that I feel they need to be held accountable.

William · 17 July 2025

★★★★★ 5/5

Google

Our experience with Connells was very good. Izzy was extremely helpful and made the process of moving in easy and stress free.

Jordan · 26 July 2024

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Trustpilot

Ellen Gynn

We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy. I would recommend any family or friends to use this branch. If I ever move again they would be my first port of call. Well done guys Great Work!!!

Christine · 24 March 2026

★★★★★ 5/5

Google

After contacting Connells online, they very quickly introduced me to the Park Farm Ashford team. I met the manager Raife at my property, who gave me the best advice on selling an empty property. We went to auction! The property sold first time and contracts exchanged very quickly. Raife and the team were extremely helpful , friendly and generous with their time and knowledge . If you need professional help and advice give them a ring. Simply the best.

Richard · 25 October 2022

★★★★★ 5/5

Google

We are delighted with the property manager at ashford Park farm. His name is Heinz and after meeting him at our property to tell him about the issues that need addressing, all repairs that were mentioned were carried out in a timely manner. His years of professionalism in this field are excellent. He is understanding, easy to talk to and listens to what is being said. It is a pleasure to deal with him, best property manager they have had since 2007. Heinz comes to check the repairs once complete.

Delia · 29 December 2023

★★★★★ 5/5

Google

Aimee Murray arrived at the exact time booked for the valuation so I did not have to wait which is excellent. Introduced herself to me and put me in the picture about what Connells is all about and then went ahead with her tasks. She again sat down and filled me with the details of what she had done upon completion. It was all amicable and friendly atmosphere, honest and straight to the point.

Peter · 27 April 2024

★★★★★ 5/5

Google

We’ve just purchased and completed on a property with Connells! We used Connells for the mortgage and Beth Richards was fantastic and helped us through the whole process and answered the many questions we had. Raife and Josh, both helped us with advice about the property and any questions we also had! A fantastic experience from Connells as first time buyers really appreciate their hard work.

Joe · 25 October 2023