Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently purchased my first home, and the team guided me through each step, making the process smooth and enjoyable. They were always available to answer my questions and provided valuable insights that helped me make informed decisions. I felt supported and confident throughout the entire journey. I highly recommend their services to anyone looking to buy a home! Thank you for making my dream a reality! Special thanks to LiSa❤️
Sunilkumar · 27 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that your first home buying experience was smooth and enjoyable with our team. It was our pleasure to guide and support you throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe best letting agent I’ve been with by far, all the staff are lovely and really helpful from the start of the process right through to the end. Nothing is too much effort and they are happy to answer any questions or queries you have. Amelia was lovely throughout the whole of our process and so are the rest of the team in the office!
Leah · 24 November 2024
Agent replied · 24 December 2024
Thanks Leah for the wonderful 5* review and considerate comments regarding your experience with Amelia and our Sutton in Ashfield branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful & lovely staff i dealt with Lisa she was very informative and helpful with viewings and mailing list
Beth · 17 March 2026
Agent replied · 17 April 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service from the staff at Bairstow Eves Sutton in Ashfield branch. We have dealt with Michelle Hardy for a number of years now, both with sales and purchases but this time decided to use them for a Modern Auction method of sale. Very impressed so far and the sale is due to complete within the next few weeks. Thanks very much Michelle and also a shout out to Jack Kempson at the I am sold team.
Mark · 28 April 2024
Agent replied · 25 October 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleAfter using a different letting agency and having a terrible time as well as being told false and incorrect information I switched to Bairstow Eves, Sutton-In-Ashfield and I have never looked back. Sian made the switch so quick and easy it felt like I didn’t need to do anything at all and she keep me updated every step of the way. I feel valued as a customer and I have been looked after every step of the way from Sian, I feel like I contact her with anything and she’s always happy to help as well as quick to resolve any issues I have. I won’t be going anywhere else, 5 star service!
Jaycee · 28 February 2024
Agent replied · 25 October 2024
Jaycee Robinson thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLisa McNeil has been really helpful in our search to buy a property. Really warm and friendly and not pushy at all. She’s been really proactive in helping us search for properties with the right specifications and a lovely lady called Michelle was also very helpful. We had secured a house but just with a different agent, however can’t fault the property search and communication with this branch.
Leanne · 25 September 2024
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Leanne. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat estate agents. I've been with a few but these are the most helpful ladies! I previously rented with them before and any issues i had were sorted straight away. This time round again from the moment Sian showed me and my partner around the home to Amelia sorting everything else out and putting up with my 50,000 messages we've had an easy journey so far. Everything is so quick and efficient and being updated every step of the way which is exactly how i like it! Fingers crossed for everything going ahead this week. You guys have been so helpful and made our time less stressful. ☺️ Thanks again to all of you
Charley · 29 January 2024
Agent replied · 25 October 2024
Many thanks Charley for your fantastic 5* review and thanks for your kind words to our dedicated team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving just been informed that our application for a mortgage has been approved I couldn't be happier!
Laura @ Bairstow Eves (Sutton In Ashfield Branch) helped us when we started viewing properties to buy. Laura was ever so friendly and nothing was too much trouble. Whilst we were viewing one of her properties she helpfully suggested that I consult a mortgage broker and put me in touch with Lee from Countrywide Mortgage Services.
Lee helped me navigate my way to securing a mortgage as a FTB and explained everything so clearly. He was always ready to answer any questions and clearly is very knowledgeable in his field. We were new to the house buying process and Lee talked us through everything from start to finish.
I'd highly recommend Lee and would use him again in a heartbeat.
Wendy · 29 January 2024
Agent replied · 25 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotHouse sale fail due to Agent mismanagement.
Unfortunately not a great experience with Bairstow In Kirbky-In-Ashfield. Of course they are very polite and all that, but I have to report that I believe they are responsible for a house sale falling through. What should of been a minor/nothing complaint from a neighbour was ignored for around a month despite them receiving daily phone calls and e-mails. Eventually when the pressure was too much for them to ignore they decided to contact the buyer in the closing stages rather than myself, which scared him off. I then had to chase up what was happening as they firstly ignored me and then denied knowledge of any complaint at all - acting as if i was bringing the news to them after I found out through the buyer coming to my home telling me it's off. The 'problem' could of easily be averted between me and the neighbour had I been told.
Simon · 27 July 2026
★★★★★ 5/5
GoogleWe had been looking for over 6 months for a property and had been messed around quite a bit . When we met the guys from bairstow eves and in particular Amelia things were so much better . We have now found a property and the team here worked so hard to sort everything out.
We were very stressed with it being Christmas but Amelia made life so much easier by constantly keeping us updated . I wouldn't recommend any other estate agents other than bairstow eves. Thank you guys so much. Dale and Leanne
Dale · 14 January 2024
Agent replied · 9 November 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently bought our house through Bairstow Eves in Sutton-in-Ashfield and we had an excellent experience. All the staff were wonderful and they went over and above to help us with our purchase. Laura was amazing, she kept in touch with us throughout the process and chased ours and the sellers solicitors more frequently than I’m sure is in her job description, we really could not fault Bairstow Eves at all. Corey was also lovely and helpful every time we spoke to him.
Megan · 30 December 2023
Agent replied · 25 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently purchased a Property Via Sutton in Ashfield branch.
Lisa was always very helpful and accommodating to my many random requests.
It was a very stressful purchase but Lisa supported us through the whole process. Laura took the helm in recent days as Lisa was on leave and pushed all solicitors that needed that little extra 'encouragement'. Thanks ladies
Lisa · 17 December 2024
Agent replied · 24 December 2024
Hello Lisa, thank you so much for your wonderful 5* review! We're delighted to hear that both Lisa and Laura were able to support you through your property purchase and make the process a bit smoother. We truly appreciate your kind words and will pass along your thanks to them. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience with Bairstow Eves - from the first meeting through to completion. We had struggled to sell our property and they made good on their promise to help us sell. The team were a pleasure to deal with and a special mention for Lisa who handled our sale and was fantastic throughout. Highly recommended. Thanks, Stacey & Roberta
MPD218 · 10 April 2026
Agent replied · 17 April 2026
Thank you for the wonderful review, Stacey & Roberta! We are thrilled that you had a great experience with Bairstow Eves. Our goal is to make the selling process as smooth as possible and we are glad to hear that we were able to help you sell your property. We will be sure to pass on your kind words to Lisa. Thank you for recommending us, it means a lot. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have dealt with Alix Millington from start to finish with renting a property and she has been absolutely fantastic!!!! Always keeps me posted and gets back to me ASAP with anything I need!! She has made the whole experience stress free and an enjoyable process!!! I cannot recommend her enough!! The best experience iv ever had with an estate agent!!! ⭐️⭐️⭐️⭐️⭐️
Laura · 26 October 2024
Agent replied · 9 November 2024
Hello Laura,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Alix made your renting experience stress-free and enjoyable. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotI have used Bairstow eves to manage my property
I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.
H · 2 July 2026
★★★★★ 5/5
TrustpilotExcellent service and support
We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!
Alex · 2 March 2026
★★★★★ 5/5
GoogleHighly recommend!
I used Bairstow Eves Sutton as a first time buyer looking to purchase my first home within Sutton-in-Ashfield and Countrywide to obtain my mortgage offer.
Viewing properties:
I was signed up to a number of estate agents in the local area but found Bairstow Eve’s volume of properties which met my requirements superseded all of their competitors. They were pro-active in sending mailers which were all relevant, as well as phoning me directly. Lisa would always go the extra mile to respond promptly and arrange viewings on properties she knew suited my needs.
Obtaining an agreement in principle:
Although i’d already attained an AIP from another broker, I made the decision to obtain my AIP and eventually mortgage offer through Country Wide to keep everything in house. Dan Holmes was my mortgage advisor, he was excellent, extremely knowledgable, helpful, answered all questions and concerns of which we had throughout the whole process. Would highly recommend.
Completing the purchase:
The process after my offer being accepted and the purchase completing was longer than I was expecting as a FTB but due to no fault of Bairstow Eves. Throughout the process, Lisa was pro-active with her updates, keeping me informed along the way and going out of her way to chase any 3rd parties involved in order to ensure a smooth transition. Lisa was open, honest and realistic throughout. I couldn’t fault her service in any way, she was always friendly, polite and re-assuring which is exactly what you want from an estate agent when you’re going through with a property sale.
Additional call outs:
Whenever Lisa wasn’t available, Corey and Dan at the branch would always do whatever they could to support me which was excellent. Shout out to you two too! 😁
I would most definitely use Bairstow Eves - Sutton and Dan Holmes as my mortgage advisor again in the future. Thankyou for all of your help!!!
Rhi · 26 October 2023
Agent replied · 25 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves Sales and Letting Agents Sutton Ashfield service can only be describe as gold standard. Laura literally held my hand after my first enquiry and was relentless but very soft with her approach to help me find the right property. I felt I was her only customer as she will return my calls and check on my progress with a sense of urgency and care. Thank you Laura.
How can I not mention Corey? Thank you for showing me around and even jump starting my car for me. You will be glad to know that it is working perfectly fine.
Thank you Abi and Lisa for making the journey of securing my first buy to let an enjoyable experience. You are truly an amazing team that really care.
To anyone looking for the best all round experience- Don’t waste time looking somewhere else. Try Bairstow Eves Sales and letting Agent Sutton in Ashfield where worrying does not exist.
Richard · 26 October 2023
Agent replied · 25 October 2024
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves were 1 of 3 agents we invited to value our first rental property with the intention of letting it out on a fully managed basis. We had anticipated that Bairstow Eves would be the more expensive agent out of the 3.
As it happened, their fees are very competitive, compared to the other 2 agents.
From our first contact with the Bairstow Eves office, they have been responsive and efficient. Sian met us at the property and was punctual, professional, knowledgeable and came prepared with all the relevant information and market research to help us make a decision.
It was a no-brainer to choose Bairstow Eves! Viewings were booked in for the following day, and in the space of a week the 'To Let' sign board had changed to 'Let By'!
We look forward to continuing to work with Bairstow Eves in the future.
Thank you!
M & S
Sophia · 26 October 2023
Agent replied · 25 October 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from the Bairstow Eves team. I was letting my property for the first time and they explained everything to me and kept me updated via emails and phone calls. Sian was brilliant when she came over to the property, went through all my options and answered all my questions. She was very accommodating to my schedule. Since putting the property on the market I have been in contact with Amelia who keeps me updated on all the checks and everything I need to do. She has been extremely helpful and lovely to work with. Would definitely recommend this branch if looking to put your property on the market!
Munazza · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCraig Ford helped my Son with all his financial requirements as well as helping filling out the paperwork for purchasing the property. He helped us feel comfortable when discussing options, explaining everything so we understood what he was able to offer. Always available to talk about anything relating to the purchase and financial options after our first meeting.
David · 10 April 2026
Agent replied · 17 April 2026
Thank you for your positive review! We are thrilled to hear that Craig was able to provide top-notch service and make the process of purchasing a property stress-free for you and your son. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service by Bairstow Eves, Laura helped us right through the process of selling a bungalow recently. She was there from first putting the bungalow up for sale to completion date.
Answering any questions that we had to talking through the process for the sale.
I would recommend Bairstow Eves to anyone who is buying or selling a property!.
Stephen · 27 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We strive to provide exceptional service to our clients, and we are thrilled to hear that Laura helped make your bungalow selling experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom start to finish
Amelia was professional, organised and efficient. She was lovely in person and has made this process very easy. I had dealt with other estate agents in the Alfreton area and was appaled by their lack of professionalism, the state of the houses they were showing and unwillingness to help with the process. Customer services at Bairstow Eves is clearly a priority and Amelia is extremly good at her job, I would 100% recommend them.
Nicola · 26 October 2023
Agent replied · 25 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI dealt with Alix Millington and Sian Burrows, and both were extremely professional, prompt responses to my queries and both have a great attitude.
After a short conversation with Sian my property was listed that day and within two days Alix and Sian had found me a great tenant.
I can't thank them enough in making it so simple and easy to deal with. It was a pleasure!
Craig · 28 April 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review Craig. Kind regards, Lucy, Customer Relations.
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